Quyang Shengye Stone Carving Factory — Stone Fireplace
The company was paid $2760 and $600 for the fireplace. They sent me a broken fireplace that is not repairable with two main pieces broken beyond repair (as proof by the insurance company).
They refused to file the insurance claim to refund me the full purchase.
They said to send the original insurance paper and never did.
I hope Alibaba can prevent seller like them to do business in the marketplace for the following reason.
1. One piece fireplace as purchased was cut into 9 pieces
2. Charge excessive shipping cost and not paying for the custom and taxes as discussed (charged $1450 for shipping and handling)
3. Never insure the full amount (less than 60%) customer paid you, in case like this customer will suffer heavy loss.
4. Acting unethical and try to avoid taking responsibilities for your failed business parties - you poor packing caused the damage as proof by a third party assessor.
5. Try to send inferior and unfit item as replacement.
Very angry customer who was cheated out USD$3, 960 for a broken piece of stone.