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4.2 354 Reviews

How responsive is Quora's customer service?

1 Resolved
61 Unresolved
Very poor 🤒
We don't know much about how Quora handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Quora and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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C
9:54 am EST

Quora complaint

My name is Carl Huth. I just wanted to let you know that I am done with you folks. I have been responding to questions for a year now but I'm not planning on continuing with you.

The last straw was my answer to why do we need a Messiah? You collapsed the answer when it in no way goes against your policy. You claim it does, but then again your email just says it's a violation but you neither give an actual reason, nor do you give a reasonable method to find out.

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11:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Quora quora

I have found Quora to be unethical and deceitful. They pull people's answers off and you have to go through an appeals process. I had to do that twice and I won both times luckily. Their decision-making is invalid on judging which question stay. They also pay people cash money to write questions so that when I go to answer that question I view ads and maybe make a purchase from it giving Korra another form of income. These paid for questions are so idiotic I don't know what to make of it. It also feels like some really good answers are not shown to people that are actually sold to other companies as information. Just my opinion.

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The Hound
, US
Apr 13, 2020 3:13 pm EDT

Quora censors through mob rule. I also suspect that their mods are being bribed. I'd love to see Quora get hacked.

ComplaintsBoard
D
7:45 pm EDT

Quora quora

I am letting quora know that i am uninstalling the app and blocking emails.
You ask consumers to reviews products thar were actually purchased and used then you go and delete the review when it doesn't suit your interests.

I think my review of the switch lite was more than favorable but i do not see why it was deleted. I don't like or appreciate.
So thanks

Will be using redditt and other apps for now on.

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2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quora blocking and deleting content

I have expressed some strong political views in support of Trump and criticizing foreign interests that have been blocked and appeal denied. I wrote one statement in which I commented on Obama's stress levels in office in comparison to attacks on Trump's behavior and it was summarily deleted with no notice. Quora is extremely biased and is not admitting to the public what it is trying to do. I want Quora to admit it is left wing and apologize for the deception that it is not. There is no way it is neutral when I write about issues I have experienced first hand and get censored for being honest about it. They need to re-investigate their own definitions of honesty and integrity. I am an average American and these people are elitist intellectuals with little real world basis for the ideas and beliefs to which they give preference.

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9:55 am EST

Quora unfounded criticism

You sent me a note claiming I violated your terms on courtesy.  All I did was cite the US Supreme Court decision and cite published FBI UCR crime statistics. 

"Confronting the police while armed can result in your death. This is not the movies and officers are not expected or required to ether play fair or get hurt or killed in an armed confrontation,. The US Supreme Court in Tennessee v. Garner has ratified the right for police to use deadly force when confronted with anyone who possess the present or even future likelihood of causing severe injury or death to the officer or others."

In my other answer I stated, Full text of comment:
"Well, hate to break it to you but blacks are responsible for 500% more murders than whites based on their percentage in the population. That is not racism or prejudice it is a fact",   I answered to a respondent who disagreed with my first factual comment when I pointed out the FBI UCR statistics prove a black homicide rate of 5 times the rate for whites.  That is a documented fact, not an opinion. I am not aware facts are now considered discourteous by you.  While I agree the wording of the initial question I responded to, which was posted by someone other than me , was questionable as to how it was worded, but my answers were factual, not disrespectful. Apparently the respondent was unhappy with being proven wrong by facts. Apparently I am now not allowed to respond to someone who cites wrong information to refute my factual statements as long as it supports a Liberal agenda.

— Original Message —
From: Quora Messages
To: bigwater1
Sent: Wed, Feb 13, 2019 2:49 am
Subject: Quora Moderation sent you a message on Quora

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8:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quora quotas app

I tried logging into Quora today and my account was deleted. I check Quora multiple times of the day for information and new subjects to learn about. Unfortunately, I have no history of articles, followers or people following me. I understand Quora does have standards to follow. If I insulted someone or went over the line it would have been nice to be informed of my mistake. I thought Quora was all about learning. What a farce the app is.

Read full review of Quora
Update by ChristopherZZ
Dec 03, 2018 6:49 pm EST

I check quora multiple times during the day. It was great to learn about new subjects. I don't feel I am nasty in anyway. I find the varying subjects interesting. I went to check Quora today and my account was deleted. All of my followers and the people I follow were gone. It's as if I never existed. If I did something wrong please tell me.

Resolved

Quora was hacked and it appears my account was deleted by the hackers. I only heard about the hack this morning.

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11:21 am EDT

Quora uncaring about members

Quora is awful and doesn't care about their members. I have trans friends who they locked accounts of because they didn't use the name son their original birth certificates, even though they provided PROOF that the names they used were, in fact, their legal names. They wouldn't unlock the accounts without the names being changed when their original demands were "use your legal name" And they did. But it wasn't good enough.

I used the name that I have proof I'm legally changing it to because I can't use my birth name online ANYWHERE (I have a stalker and my life is in danger if they can find me), and even provided a statement from my lawyer saying that it is in my best interest to not use my birth name ever again and requesting that they allow me to use it, and I was quite rudely told, and I quote, "You have to use the name on your birth certificate, absolutely no exceptions unless we are served with a court order that will shut down the website if we don't oblige. It doesn't matter that you claim your life is in danger, change your name or you will not be able to use our website. Stop with the fake sob story. Good day."

You see why I'm upset, right? Hell, one friend of mine got a block on her account after changing her last name because she got married! Despite showing them every legal document she had proving it was now her legal name!

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K
8:45 pm EDT

Quora question

For many months i've had the same name. I can see quora does like me to type my truth they enjoy manipulating and coercive control. Cheating liars will always cheat. Lying cheaters will always lie. Now they want me to change my name. Haters like quora and many different businesses will always be haters. None of them type their real name and are deceptive. Businesses like quora like to control and are taking me for granted. It isn't the first place. It's about them and never being responsible.

Read full review of Quora
Update by Kerfluffle
May 10, 2018 8:47 pm EDT

I meant quora doesn't like me to type my truth.

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ComplaintsBoard
C
3:22 am EST

Quora too biased

I don't understand their stupid scheme. I mean I don't think it actually makes any sense.
If a person asks a question, it should be answered, no matter what he/she asked (of course if it's not abusive). What I see here is that they selectively post questions, the other ones get deleted for no reason. Well, there's one reason, but it's stupid: your question is not popular enough, so that's why it shouldn't be shown. What a dullness!

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5:54 am EDT

Quora Quora is not what it used to be...

It used to be a great place based on a great idea of people who exchange their experience and knowledge. It's been several years and everything has changed. This website is absolutely different, not always friendly and not always convenient. It;s now more like a social network, than something else. What a shame. I was happy being on this website, had a decent amount of posts and followers, but now all of this is not important. I deleted it yesterday.

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6:50 am EDT

Quora Not worth it

I liked the idea and that's why I joined www.quora.com. But I'm very disappointed and this site turned out to be not what I expected. It is full of crazy people that have nothing to do and they write all those terrible things. There are also many teenagers there and all they do is make fun of other people. If you want to ask some serious questions and get informative answers then this site is not for you.

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7:34 am EST

Quora The moderators were so strange

I didn’t like how the website www.quora.com worked. I registered and used their questions-answers services, but the moderators changed your questions completely and provided wrong answers. If you complain, they will ban you. The moderators were so strange and completely incompetent people. So, don’t waste your time on this useless website.

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11:23 am EST

Quora Waste of time

Don't waste your time on this website. I was researching middle eastern politics for an assignment, so I decided to join Quora. First, Quora forces to register your email address and verify it before you can view anything. Well, that actually takes time, but many websites ask the same thing. After I was completed the registration, I checked the 'Middle East' and 'Israel' sections in which I was interested. But I realized how small is Quora's user base. And it was quite strange, but all the users shared the same thoughts about Israeli. For that reason, being so one-sided, it was useless for any researches.

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Anti Jew hate
London, GB
Aug 30, 2023 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don’t know show your staff are are register comments but there are Anti Israel anti Jewish comments every day, sick of it.

More about Jews and Israel than any other topic, what’s going on ?

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Advanced Wellness
, US
Jun 26, 2023 5:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Team,

Greetings of the day!

My content is being deleted automatically and i wonder how is it possible that i work hard for my content and within no time it said no content . kindly look into the same.

Reply awaited ,

Thanks and regards!

Advanced Wellness

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Anuradha Tirmare
, US
Jun 14, 2023 6:15 am EDT
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https://www.quora.com/profile/Satyam-Jawarkar

Check this link.Satyam Jawarkar is insulting Dalit people.He is insulting Buddhist people.He us bad words like "[censored]" for Dalit people.If he wil use these words again,I will take legal action against quora.

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DWR 2
, US
Apr 02, 2023 7:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The 2 week block on my profile for defending myself from narcissistic abuse is not going to stand.

Reinstate my account with the name Dustin immediately!

If it stands for even a day I will add this event to a long, long list of extremely damning evidence against Quora. With further plans to take legal action.

This [censored] ends, now...

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Rich Gaudi
, US
Mar 18, 2023 6:24 pm EDT

You disabled me from writing truths about Britain and the British Empire. You are complicit in ignoring all the terrible things they have done. You will allow insults to Italians, but not to Brits. You are behaving just like the WASPs I am criticizing. How ironic. I want you to reestablish my ability to criticize the British.

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Luciediamonds
, US
Mar 16, 2019 10:17 am EDT
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I can't sign in even though I just signed up AND I can't delete your app from my phone🤬
I don't like aggressive apps that take possession of my phone. I signed up to find an article I read about Landmark and haven't been able to sign in. What a waste of my time.

Quora In-depth Review

In Summary: Quora is a unique platform that allows users to ask questions and receive answers from a community of individuals with diverse knowledge and experiences. It stands out for its wide range of topics and the quality of some of its content. However, the experience can vary greatly depending on the users' engagement and the expertise of contributors.

Overview of Quora: Quora is a question-and-answer website where questions are asked, answered, and edited by Internet users in the form of opinions. Its mission is to share and grow the world's knowledge, offering a platform for people to connect over shared interests and learn from each other.

User Interface and Accessibility: Quora's user interface is clean and straightforward, making it easy for users to navigate the site. The platform is accessible on both desktop and mobile devices, ensuring a seamless user experience across different mediums.

Quality of Content: The quality of content on Quora can vary. While many answers are informative and well-researched, others may be based on personal opinions or experiences that may not be universally applicable or accurate.

Variety of Topics Covered: Quora covers an extensive range of topics, from science and technology to personal life experiences. This diversity allows users to explore and contribute to discussions on subjects they are passionate about.

Expertise of Contributors: The expertise level of contributors on Quora ranges widely. Some are recognized experts in their fields, while others may be enthusiasts without formal qualifications. Users should consider the background of contributors when evaluating the credibility of answers.

Moderation and Community Guidelines: Quora has community guidelines and moderation in place to maintain the quality of content. However, the effectiveness of moderation can sometimes be inconsistent, leading to the presence of low-quality content or spam.

User Engagement and Interaction: User engagement on Quora is high, with many users actively asking questions, providing answers, and commenting on posts. The platform also allows for upvoting and downvoting, which helps to surface more valuable content.

Responsiveness to User Feedback: Quora has mechanisms for users to report issues and provide feedback. The responsiveness to such feedback can vary, but there is a sense that the platform evolves based on user input.

Mobile App Experience: Quora's mobile app provides a good user experience, mirroring the simplicity and functionality of the desktop version. It allows users to engage with the community and access content on the go.

Features and Tools for Information Discovery: Quora offers features like topic following, personalized feeds, and the ability to request answers from specific users, which enhance information discovery and make the platform more interactive.

Privacy and Security Measures: Quora takes user privacy and security seriously, with options to browse anonymously and control who sees your activity. However, like any online platform, it is not immune to privacy concerns and data breaches.

Advertising and Monetization: Quora uses advertising as its primary monetization strategy. Ads are generally non-intrusive, but some users may prefer an ad-free experience.

Educational Value: Quora has significant educational value for those seeking diverse perspectives and detailed explanations. It can be a valuable resource for both informal learning and professional development.

Comparison with Competing Platforms: Compared to other Q&A platforms, Quora offers a more polished user experience and a broader range of topics. However, platforms like Stack Exchange may be preferred for more technical or specialized queries.

Pros and Cons: Pros of Quora include a vast array of topics, the potential for high-quality answers, and a strong user community. Cons include the variability in content quality and the potential for misinformation.

User Testimonials and Ratings: User testimonials often praise Quora for its informative content and community engagement, but some criticize it for the occasional spread of misinformation and the quality of moderation.

Customer Support Services: Quora provides a help center for users to address common issues and inquiries. Direct customer support is more limited, which can be a drawback for users needing personalized assistance.

Business Model and Sustainability: Quora's ad-based business model has been successful thus far, but the platform continues to explore additional revenue streams, such as subscription services, to ensure long-term sustainability.

Future Outlook and Developments: Quora is likely to continue growing its user base and expanding its features, potentially incorporating more multimedia content and enhanced personalization to improve user experience.

Final Verdict and Recommendations: Quora is recommended for those who enjoy exploring diverse viewpoints and participating in knowledge-sharing communities. Users should approach the platform with a critical eye and verify information when necessary. For those seeking expert or technical advice, other niche platforms might be more suitable.

How to file a complaint about Quora?

Here is a guide on how to file a complaint against Quora on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quora in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quora. Include key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Quora on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Quora. Discuss the issues you have had with Quora and work with their customer service team to find a resolution.