The owner of this particular franchise comes off as a nice, charming guy, but the way he does business leaves me scratching my head. In a nutshell, he skims tips, cuts off peoples over time, doesn't give raises.
I used to be the manager of this particular establishment until a few months ago. I had recently stopped by the shop to see how some of my old friends were doing. The stories I had heard blew my mind.
My friend, we'll call "G", had taken over my managerial responsibilities upon my leave, and after 2 months has not received any raise (He's been there for damn near a year and only makes 8.50, Massachusetts mind you, that's 50 cents above minimum wage). He had also informed me that he was keeping track of his pay stubs when he had noticed that the owner had cut his hours at 40, meaning that if he worked for 46 hours in that week, he was only payed for 40.
Upon approaching the owner, he was told that "You guys have to work faster, I can't afford to pay you over time", and eventually payed him the difference in cash.
Another thing that really bothers me is that no one knows just exactly what goes on with the tips. The owner takes them to his office, and if the staff is lucky, by the end of the month, they'll get 20 bucks each.
This Quiznos makes AT LEAST 20 a day in tips. Where does the money go? I would get bonuses once in while, probably out of the tip fund. Also, the owner is known to go on week long vacations on a fairly frequent basis. Are these vacations funded by the tip money?
My friend "G" supports himself, his girlfriend, her kid, and also pays child support. He is often told by the by the owner that he is "hurting" or isn't making enough money. While this may be true, he has a loyal worker that he's screwing over for greed.
When I was in charge there, I never saw any of this, with the exception of the tips. If I did have any solid evidence, I would report all these wrong doings in a heart beat. It seems like there is just a blatant lack of respect towards the staff.
If any one knows how I can deal with this burden of knowledge, please e-mail me right away, and I'd like to discuss this issue. My friends are being taken advantage of, and it's just not right.