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Quixtar / Terrible experience

1 United States
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I purchased an online for an order of $486.02 on 10/06/2008 and Fedex claimed that it was delivered on 10/08/2008 around which time I was already at work. The order confirmation stated that for Fedex a signature is required, however, the Fedex delivery decided to leave by the garbage can in front of the house and file on his report that he left it on the porch. I do not have a porch. When I arrived home and retrieved the delivery door tag, went to check by the garbage as per the instructions only to find that their was no package. I asked neighbors, and anyone I thought that might have signed for the package. I immediately phoned Fedex who said that they would investigate the whereabouts of the package. I also followed up with several calls to Wireless MarketPlus. Each time I called I was given the same line that an investigation was being held by fedex and would be handled pending the investigation. Wireless MarketPlus said that the only way that they could help me is for me to issue them another 486.00 they would reship the merchandise and would refund my money of the so call lost items pending investigation. I on many occasions replied to that comment that I do not have another 486.00 to send to them and found that to be unacceptable. On 10/27/2008 I called Wireless MarketPlus for the last time to find that the investigation by Fedex had been completed and the findings were:they had concluded that the package had been delivered properly and that they refused to assume any responsibility for the lost items. I asked to be transferred to a supervisor and was left holding the phone for approx. 30 minutes and was immediately hung up on. I then Called back and insisted to speak to a supervisor and someone named MICHEAL #4351 from Wireless MarketPlus who came on to tell me that based on Fedex investigation that I would not be receiving any refund and he considered the matter closed. He also acclaims that I should have requested that there be a signature requested on the order. There was one on the order form to Fedex.


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