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4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Quicken Loans reviews & complaints 261

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6:13 pm EDT

Quicken Loans mortgage appraisal

Was going through refinance and paid $500 for the appraisal. Appraisal came back fine enough to proceed. There was another hang up as appraisal stated I need railing on my front porch. I said fine but it would take a cup le of months for them to fabricate and install wrought iron railings. Railings are now done and went back to myql to finish loan and couldn't sign in. They said I had to start the process over. At this point I was aggravated and went to my local credit union to just get a loan from them and they said they didn't even need to do an appraisal as long as my appraisal was within the last year which this was only 4 months old appraisal from Quicken they said they needed an original color copy so I called Quicken and I said can I get a copy of my appraisal the original copy and they are refusing to give it to me they said they would give me a black and white copy but they refused to give me a color copy I paid $500 for that appraisal I think that I am an owed an original copy of that appraisal otherwise I'm just out $500. NOT sure how to fight it. complete BS. STICK with local and stay away from big corporations like quicken.

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11:38 am EDT
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Quicken Loans home loan

Just a group of con artists in my opinion. I applied for a loan and paid $500 “good faith” money. They hired an appraiser that had no idea what he was doing. He gave a very lowball price that was 30% the appraisal done 4 years earlier. I provided documents (new comps) that showed the appraisal was undervalued by at least 40%, yet Quicken loans refused to adjust, or have the appraisal done again. The simply rejected my application and kept my money.

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10:51 am EDT

Quicken Loans pulled my credit report without permission

Yesterday (9/29/16), I was checking rates on a refi. Quicken Loans called and persuaded me to give out my spouse's and my socials and asked if he could pull my credit report. I said no because too many checks can cause your rate to go down. He kept pressing me -- over and over -- until I just hung up. Turns out he DID pull my records just an hour before I selected another company, which made my rating go down about 20 points. TOTALLY pissed off.

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1:41 pm EDT

Quicken Loans unethical behavior, bait & switch

A Quicken Loans sales rep continued to aggressively pursue my client although they had already made complete loan application with a local mortgage company. The sales rep promised they would save a ton of money. I could not talk them out of going with them.

To make a long story short, the Quicken Loans sales rep provided a lot of misinformation by letting my client believe that their Origination Fee was NOT a Quicken Loans fee and was a VA fee . The Quicken Loans "TEAM" did NOT provide my client with the status of their loan until ONE DAY BEFORE closing. Quicken Loans was not able to offer them the loan my client applied for and instead OFFERED ANOTHER loan that cost more, etc., etc.

As a result, my client was not able to close by the contract date and the seller would NOT extend the contract. My client did not get their "dream home" and lost their deposit, appraisal fee, and inspection fee !

After this horrible experience, they made an offer on a different home and went back to our local mortgage company. They were able to obtain approval and close a VA Loan in record time AND the local mortgage company provided excellent service, unlike Quicken Loans !

I would NOT recommend Quicken Loans to anyone buying a home under any circumstances !

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12:24 pm EDT

Quicken Loans bait & switch, unethical behaviour

A sales rep from Quicken Loans continued to aggressively pursue my client that had ALREADY made a full loan application at a local mortgage company and promised them tremendous savings by making the change. My client wanted to go with them and I could not talk them out of making the change.

To make a long story short, the sales rep lied to my client and let them believe that an Origination Fee, was NOT a Quicken Loans fee and told them it was a VA fee. The sales rep supplied a lot of misinformation to my client . There was no savings by going with them AND The Quicken Loans "Team" was not able to give them loan approval until right before my client was supposed to close. ONE DAY before closing they told my client they could not offer him the loan with the terms he wanted but could offer him another product which costs more, etc, etc.

My client could not close on time and the seller would not extend the contract . My clients did NOT get their dream home. They lost their deposit, appraisal fee, and the money they spent on inspections.

I would NEVER recommend them. They are unethical and do not deliver what they promise.

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10:12 am EDT

Quicken Loans customer service and internal processes

By far the worst customer service I have ever received in my life. The representatives are "yes ma'am, we understand but we did nothing wrong" kind of people and it's a total sham. The second I indicated any interest in exploring the home buying process this company called me 8 times within 8 hours and left 3 voicemails. When I eventually answered and was connected to a banker to get some more information I openly admitted that I knew NOTHING about the mortgage process and he began asking me where I was at in the process and I said that I literally just started and knew NOTHING about any of this. When he pulled my credit he informed me A) that because I have student loans in deferment I was disqualified from pre-approval and B) that this was a HARD inquiry on my credit score. Minimally, the fact that I openly admitted to not knowing a single thing about the mortgage process he should have mentioned the hard inquiry beforehand, as I would have immediately stopped the conversation because being in the first week of exploring home ownership, I clearly was not at that stage yet. He neglected to tell me that because as a phone representative he just wanted to make his sale. Second, I screen clients all the time before actually setting them for an appointment and when there are “red flags” or immediate disqualifiers such as student loans in deferment, that is something that can be discussed prior to starting the entire process and putting a hard inquiry on my credit report. That could have easily been screened and once again the banker was just trying to make his sale and was all too eager to “get me started with their company” that he failed to act on any common sense and protect his “potential client” beforehand. This people are deceptive, manipulative, awful telemarketing, robots who are only out to tell you just enough to get what they want. When a representative followed up on my concerns the following day he defended his banker saying that “it wasn't necessary to ask about student loans before pulling my credit score.” Necessary? Apparently not. But for a company that promotes their excellent customer service, and A+ rating, necessary should not be the expected service received. Considerate and efficient is the basic service I expected. He also proceeded to tell me that “by simply asking permission to pull my credit should have made it obvious that it was a hard inquiry” (even though multiple times I told them I knew NOTHING about this process). I will absolutely recommend NEVER to work with these company. I simply want them to remove the inquiry from my credit report that they so hastily ran. Had I been given accurate inform and adequate customer service this whole situation could have been avoided. I would never have agreed to run my report if I had known it was a hard inquiry and could have easily disclosed my student loans in forbearance had they simply screened me beyond my social security number and income. Just because they believe something isn't "necessary" or that something is "obvious" does not give them the right to not disclose it prior to docking my credit score just so they can push me through the system to get what they want.

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8:26 am EDT

Quicken Loans my home square footage off by 500sf for fha appraisal

This inaccurate FHA appraisal is now stuck to my home for 4 months. Appraisal off by 500sf, nothing done hers is my situation.

I expected far better treatment and understanding of my situation than I received today from Jennifer Reed, who said she was top level management. I asked to speak with a supervisor after she was unable to answer my questions, but was told by her that she was the supervisor. She gave me zero input about how Quicken Loan's internal audit team reviews appraisals for quality control. Jennifer only told me that it was done and there was nothing more anyone could do. She told me TSI and the Quicken review team had made there decision and it was final. That is a vastly different description than what I read in the appraisal cover letter produced by Quicken Loans and sent to me on 4/28. This letter describes an extensive review process by an internal team for QC and even multiple appraisals may be done when warranted. I would have expected at the very least someone to come out to my house and produce a revaluation report to ensure our concerns were addressed and that our home was adequately appraised.

During our conversation I could tell she was shocked by me stating that the appraiser totally missed a bedroom above my attached garage. She started asking all kinds of questions about whether the garage was attached to my home, and how you entered into the bedroom. I repeated, I have an attached car garage and the room is directly above it, none of that square footage is included on the appraiser's floor plan sketch. This is why we asked for Quicken Loans to review it in the first place. She obviously had not looked at the appraisal. The lack of due diligence when it came to reviewing my concern was astounding. I was just getting canned responses and reiteration that there was nothing more that could be done. Is this really the best you could do?

I concluded the conversation with Jennifer stating again the appraisers measurements were not correct and again mentioned all the measurement errors on the second floor. Mentioned again the SF on my county tax records as being 2, 950 sf of above grade living. The actual township sketch was even included in the appraisal and its much different than his sketch, did a real person even look at this! After a supposed appraiser review from Mike Strnad with A Valuation Group who was at my house for 15 mins then off to appraise the last of "9" homes for the day, a 10min review from the audit team at TSI, and Quicken loans own "appraisal specialists" 15 min review, we still lost 500 sf off our house! Take another look at his botched sketch, and then take a look at the pictures of the outside of my house. I am uploading both Mike Strnad's " floor plan sketch" and "township assesors sketch." I have been told I needed to provide proof of error. The proof is in these sketches. The township assessor sketch shows upper sf as 1598, as well as the proper layout of square footage above my garage. The sketch clearly shows the mistakes Mike Strnad made. People make mistakes. But when they repeat the same mistake twice that's called incompetence. I believe you will see the incompetence clearly once you review my uploads. I hope for a better response than the one Jennifer gave me today. I actually thought Quickens review team would have caught this. I expect a revaluation appraisal to be ordered. Someone other than Mike Strnd to complete the revaluation as I do not trust the accuracy of his work.

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Bea Dubb
, US
Jul 10, 2017 5:57 am EDT

Jenny knows what she's talking about, and if I hear one more thing about your stupid room over your garage I'm gonna punch myself in the Johnson. Would you like some cheese to go with your whine?

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4:46 pm EDT
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Quicken Loans predatory loan practices

I applied for a refinancing loan with Phillip Baker / Quicken Loans and he promised a certain rate.I submitted all the necessary documents and he requested an updated statement showing that I had the money for the closing costs in my account.
I provided that in 2 business days and then he said I would need to pay an extra $2, 000.00 to keep the same rate. Even though the market rate had dropped on that day, they still wanted me to pay through the nose to maintain their initial rate which was higher than the daily market rates anyway. A COMPLETE WASTE OF TIME!
Don't waste your time talking to these clowns.They'll promise you the sky only to pull the rug from under your feet after you fulfill all their greedy demands.

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Ms Brenda
, US
Dec 07, 2017 1:30 pm EST

They did me almost the same way...had promised me a lower rate than what ended up being on the papers. Made me sick but by then I was almost done with all of it and didn't say too much. But they did lie and his name was Patrick, I think. It's been a few years.

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9:35 am EDT
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Quicken Loans warning: do not be fooled!!!

I am a former employee of quicken loans. With the utmost sincerity, I can say that quicken loans is the worst employer out there. Right from the start, you are told to get rid of any inkling of hope regarding maintaining a general work/life balance because of your duty to “hustle” and “earn your way up to the top, ” all while writing dirty loans and working minimum 65-70 hour work weeks. The environment is 100% a boiler room environment, where employees suffer through a constant revolving door of people quitting left and right. It’s scary to me how much quicken resonates with me as a modern day sweat shop.

The unfortunate truth is that most employees at cannot afford to leave the perpetual hell-hole that is quicken. Many of the “mortgage bankers” are lucky to have associates degrees, let alone hold a b. A./b. S from a reputable university. Even so, the ones that do have better options are merely fresh out of college, early 20-somethings, who don’t realize that there are significantly better opportunities out there. Most of the staff has never had another full-time job in the corporate world.in fact, the most recent memory they can gather of their last paid job was working as a mere barback wiping up the sticky remnants of jagerbombs and fireball shots at their beloved college bar. These fresh, young faces think that it’s normal of their “directors” and “team captains” to expect them to work every weekend, consistently. They think it’s standard protocol to have to be hassling poor “potential clients” 3-5 times a day, berating them about refinancing their home with quicken. They think they’re being rewarded when they get provided with an “early out” every now and then at 7 pm. Heck, i’d rather brew espresso at a local starbucks for the rest of my life then step one foot in that office ever again.

As a mortgage banker, you are paid an incredibly low base salary, but you are promised uncapped earning potential due to the commission you earn writing loans. While I do commend quicken for allowing top performers to earn a fortune in short periods of time, it is not a system that is neither healthy nor sustainable. The retention rate at quicken is absolutely abysmal. Even for the top bankers, foreseeing a long-term future there is entirely unimaginable.

By the time you step into your office at 8 am, you are expected to dial through all of your leads and harass them into either a) proceeding to refinance with quicken, b) getting their supporting income/legal documents immediately to you so you can finalize the loan application process and get paid), or c) leaving a variety of crafty voicemails for these poor individuals, in the mere hopes that they will eventually return your 50+ phone calls throughout the course of one week.in addition to constantly having to bother these poor people (Often times elderly or lower-income americans, who made the initial mistake of submitting their contact information onto shady websites like lowermybills.com), you are encouraged to skip your lunch break.in fact, I can barely remember a time when I took a break longer than 20 minutes during my stint as a mortgage banker. Keep in mind you are working minimum 12 to 13-hour days to show that you are committed to becoming a successful banker at quicken. Those who scoot out early or request any inkling of time off throughout their employment at quicken are viewed as lazy and apathetic about their career. Not only do they look down on employees who want to maintain a modicum of mental sanity throughout their life at quicken, the company does not pay overtime.

During your sales training prior to hitting the floor, bankers are taught to always “dig deep” and get to the emotional backbone of potential clients. This way, you can get them hooked right from the start, and potentially use this personal information as collateral to convince them to go through with the sale with you in the end. Every time I utilized this sales tactic, I felt morally corrupt, to say the least. Directors and team captains would coach you to make people with less than perfect credit feel horrible about their financial situation. Essentially, you were taught to make them believe that due to their average-below average credit, they had no choice but to refinance with quicken because they had no options elsewhere. It was really demoralizing having to constantly practice this manipulative business tactic.

Unfortunately, I would have to say that my particular experience with quicken is far from an isolated incident. Since I left the company within the last year, I can name dozens of employees and colleagues who have parted ways, as well. With that said, my opinions are obviously solely my opinions. For the few who actually enjoy being employed by quicken, good for them. I’m truly happy they have found their place and foresee having longevity in a career there. On the other hand, I urge you to strongly consider accepting an offer here. While they may try to lure you into the position initially, take a real good look at the opportunity that lies ahead of you. Take a few more weeks to look for a job that actually interests you and pulls at your heart strings. Yes, no job is perfect and every position has its pros and cons. At the same time, invest a bit more time and effort into your job search and you could be doing yourself a huge favor in the long run. Do not make the mistake I made by taking the very first offer that was given to me. I am with a different company now and in a much better position both mentally and physically. I can happily say I get sufficient sleep and give my body time to relax and rejuvenate itself. I have plenty of time to exercise, meet with friends, and visit family in other cities. I can really breathe and live my life in a healthy manner now.

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I no longer wish to participate in this virtual complaint board. I feel strongly that individuals should be able to form their own personal opinions so I do not want my experiences to have an impact on potential new employees.

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Anupam Nath
, US
Dec 11, 2015 8:28 am EST

Wow! This sort of fraud ant company should be closed!

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Sandrananda
Miami Beach, US
May 06, 2015 4:56 pm EDT
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Thank you for posting this. It only confirms my horrible experience with Quicken Loans. I have a FICO of 740 and felt they just played with me, using the proverbial carrot in front of the donkey, only to say in the end that they needed an extra $2, 000.00 for closing costs if I wanted to get the rate they offered initially. I HATED THE WHOLE EXPERIENCE I HAD WITH QUICKEN LOANS and the disrespectful way they treat their potential customers. I don't think anyone should waste their time playing their game. They are horrible!

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1:10 pm EDT

Quicken Loans preapproval letters

I am 100% disabled Veteran I requested a preapproval letter from Jane Guzman of Quicken Loans I gave the Preapproval letter to my real estate agent Glenda Hall from ReMax in Port Charlotte Florida. She found me a home within the limits of the pre approval Then Quicken loans said I didnot Qualify for it so they gave another approval letter for 239, 900 We found a home in that price range and did not qualify for that loan They said I qualifed for 236, 000 only so I found a home for 229, 900 with another preapproval letter. Then they tried to switch to a FHA loan With $8, 000 down. That is where we are now. They don"t know what they are doing. I kept getting the ok every time I called Jane.

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9:42 am EST
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Quicken Loans misleading fraudulent

When i contacted quicken loans about a refinance on my house they were given all the facts. Being self employed, i provided to them upfront all the details regarding the refinance including tax returns and pay income verifications along with detailed bank statements. They said it would be no problem what so ever, but after funding them upfront costs it then ran into numerous issues and they collected a "processing" fee, but unable to secure the loan. The induced me to make this payment then turned around after i was baited and they offered another program which was more costly and double the interest rate. Never do business with this company it is a rip off

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michael wenof
Syosset, US
Feb 02, 2015 10:55 am EST

I was called by Quicken loans and lead to believe I qualified for a loan modification after giving personal details by phone in 11/14.
After an extensive and long phone interview with a very positive tone, they "out of the clear blue" told me I don't qualifiy currently; if anything change they would call me back. I received a phone message to call them in 1/15 but at the time was pursuing another option which eventually failed.
Imagine how happy I was to hear from them today by phone, offering me a loan: I spent a total of 29 minutes with them on the phone only to have the same thing happen again; they lead me on then turned me down.
I cannot understand how such a company can get get good ratings.They should do heir homework before calling a client they had promised to call again only if the loan could now be potentially approved.

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8:39 am EDT
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Quicken Loans sales tactic

Hard sales tactics. Abusive salesman (kyle), recorded my phone number without my permission then called me back several times despite my request that my phone number be deleted from their service. Kyle was rude the second time I asked for my number to be deleted, parting with the following "Jay let us know if you ever change your number so we can delete that one too".

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11:33 am EDT
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Quicken Loans misleading fees and costs

My mortgage company was shut down by the govt and my loan transferred to Quicken. I must be a candidate for a new loan since for 3 years they kept calling and pushing me to refinance to a lower rate.
I agreed to talk with them and the loan officer offered what sounded like a great deal. He kept pushing me to sign "Now" even though my spouse wasn't available ( said she would be added later) and told me he didn't need bank statements and wouldn't need an appraisal for my residence, but I "need to sign now" to get a rate and cost lock. I finally agreed and got the good faith estimate.

Well, everything changed after that. The loan documents went to the underwriter and my spouse was never even listed as a borrower, the costs suddenly changed, the loan amount went up, and now he needs an appraisal after all for another $500 cost. Now I get a "redisclosure" with totally different costs and loan fees.

This is probably the biggest bait and switch tactic I've run into, and luckily I really don't need them as much as they need my money! Be very careful if you decide to deal with Quicken!

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Robert Hillrh
Surrey, GB
Jun 27, 2014 5:28 am EDT
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Get the latest news & details of cash loans (finance). Apply today for instant loan borrow up to £1000 cash in your bank account in minutes at www.textloans-u.co.uk

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9:35 am EDT
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Quicken Loans Business incompetence

The representatives from this office have delayed a closing on a property at least 6 different times. The excuses they use generally are lame blaming the buyer or the seller for paperwork that they claim was not submitted. Once when it was resubmitted, they said they had found the original paperwork and it wasn't necessary. They refuse to return phone calls and promise closings and never follow through on their word. It has been over six weeks since the closing was initially scheduled and the fiasco continues. It is down to the day of closing and still neither the buyer or the seller has any idea as to the time for the actual transaction taking place. Buyer beware. Avoid these people at all cost unless you enjoy working with incompetents who don't seem how to add or subtract and have a difficult time following up on their word.

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4:39 pm EDT
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Quicken Loans shady

Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first person I dealt with laughed and didn't really have a professional attitude. She couldn't help and transferred me to someone else who hyped up the company, JD Power this, number one that - I finally had to tell him to stop the marketing, I just wanted a quote. He ran my credit and pushed for the 10% down product. I don't want a 10% down. He wanted to know what I wanted my payment to be - I said just give me your best options so I can decide. It ended with more slimy sales stuff, like looking up the home I am purchasing and saying how much he liked it. Amazing! Totally high pressured sales tactics to play on the emotions. Finally got rate, wouldn't put anything in writing, and wouldn't disclose APR until I force it (he gave interest rate only). Just felt like I was being scammed. Go with another company - there is something not right with this company - read the other reviews.

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1:13 pm EDT
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Quicken Loans misled

I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned this and was told my taxes went up. I contacted the city of Pittsburgh to inquire about my taxes, they stated taxes haven't gone up in 18 years. The man on the phone then asked me who refinanced my mortgage because he'd received at least 10 calls in the last week or two with the same inquiry and all of the people who called had been refinanced by Quicken. Apparently when Quicken calculated my new rate... they used an incorrect number for my city taxes... they recalc'd based on $600.00 a year... however my city taxes are 1800.00. I find it hard to believe there were so many clerical errors... I smelled a rat so I contacted Quicken Loans and the girl who handled my refi was no longer working there ( of course) so I asked to speak with a manager... I was told there was nothing that they could do for me...Now the mortgage payment I thought was going to be 479.00 is now up to 795.00...granted taxes and insurance just went up within in the last year...but so much for getting out of an ARM

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gwgw
, US
Jul 09, 2014 10:19 am EDT

like a used car salesman using boiler room tactics do no give them a credit card number.

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3:18 pm EST
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Quicken Loans misleading sales tactics

If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My experience was that Quicken's rates are mediocre at best, and they are less than forthcoming with specific loan closing variables and cost factors. Why would anyone comply with the mountains of documents they want to finally arrive at a firm loan rate? Not me. I opted for a local vendor that I know, trust, and gives back to my community on a regular basis.

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gene lucas
North Huntingdon, US
Feb 19, 2014 4:18 pm EST

i received a letter from quicken loans about a va loan for a loan modification.when i called them they took all of my info and told me that there was an outstanding balance form a credit card company which shows on my credit report.i called the credit company who posted it and they tell me it shows 0.quicken loans tells me that it was from 1995 and since then i refinanced twice, bought two brand new vehicles.and that credit report never showed up.

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2:39 pm EST
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Quicken Loans delays in closing

Do not be fooled by the name "quicken" or their 30 day advertising claim. They have continuously delayed the closing of my home, costing thousands. They are inefficient and will tell you what you want to hear to get you off of the phone. Several families are packed up and living in hotels and short term housing while we wait on "Quicken Loans" to get their butt in gear. Horrible company all around!

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9:21 am EST
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Quicken Loans false advertising

I received calls or messages daily from Quicken Loans while dealing with them. I finally told them I was not interested. Amazingly, shortly after that I received a message that my tax returns show a higher than average (guess that is why they call it an average) deduction for unreimbursed business expenses. I tried to explain that I still made very good money before the deductions. I would not recommend these people to anyone.

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5:18 pm EDT
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Quicken Loans repeated unwanted calls

Claiming falsely that I'd filled out some kind of form requesting information, Quicken Loans has been calling me multiple times a day, from different phone numbers (some 1-800, some with area codes) - making them much harder to block. Even after insisting to one representative that they should never call me again, I received a call an hour later from another. They have sent emails as well but the calls are just more irritating.

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Gary Crawford
, US
Jun 30, 2017 10:22 pm EDT

I went to a banner ad for harp loan info that said I could get a quick figure on how much I might save. Turns out they gave my number to hundreds of Quicken Loan phone sales people that clog my phone with unwanted calls every day. I'm sick of it. I thought this was illegal.

Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

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Contact Quicken Loans customer service

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

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