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4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:07 pm EST
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Quicken Loans - endless harassment

I was thinking about looking into this and like a dummy filled out an online form. They called my home about an hour after that and haven’t stopped since. I never answered any of their calls or even spoke with anybody and still get up to 3 calls a day. If you enjoy personal privacy in your home “STAY AWAY” from these vultures. They will harass you to no end if you show just the least amount of interest.

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Quicken Loans apparent bait and switch

In my dealings with Quicken Loans here's what I've concluded is the major problem: They do not offer to send you a Good Faith Estimate that includes the loan amount, term, rate and the closing costs BEFORE they ask you to provide the $500 deposit to start the loan. What appears to happen then is the old bait and switch. Meaning, the consumer pays the $500 then, later in the process, the consumer receives loan paperwork with loan info or closing costs different than what was originaly quoted. And guess what, if the customer then decides to cancel, Quicken Loans keeps your deposit. THEREFORE, DO NOT PAY ANY DEPOSIT UNTIL THEY SEND YOU A GOOD FAITH ESTIMATE. However, this only offers some protection because if the costs or loan info comes out different after you've paid the deposit, the Quicken Loans deposit refund policy don't state that that the deposit will be refunded in these cases.

Anyway, below is a letter I wrote to the president of Quicken Loans and his executive team about my dealing with them. At the end of the letter, I've provided the email addresses of the Quicken Loans executive team.

QuickenLoans Executive Team,

While I appreciated the call from your Corporate office yesterday to respond to my e-mail complaint of 1/8, I'm still very concerned about Quicken Loans' lending practices. If your company listens to the recording of my conversation with your representative, you'll confirm the following:

1) The representative told me that there was no way to find out what were the best rates offered without pulling my credit reports. Because I didn't want a needless credit inquiry on my credit report (which lowers my score) I asked him if there was a way to simply tell me what would be the best rate offered by Quicken Loans with someone with good credit. (Other mortgage companies I've shopped were able to do this - of course with the understanding that the rate may be sightly different once they ran the credit, if I decided to go forward). The representative said this was not possible because the computer generates the rates once the credit score is populated. Based on my experience and my point #2 below, I don't believe this. Needless to say, I now have a wasted credit inquiry on my credit report to receive a rate that I would not have chosen had I known it up-front. Which leads to the next point.

2) The representative quoted me an incorrect rate. For a 30 year fixed, he quoted me the 0 point rate and a rate of 4.375% with 1 point. (The next day when Quicken Loans Corporate checked in response to my complaint, that rate did not exist - the rate was in fact 4.375% with 2 points.) On the call with the representative, I entered the 1 point rate into an Excel spreadsheet and I read him back the calculated results of what the point would be and the resulting loan balance (which included the point). The representative agreed with my calculation. I also discussed with him the comparison of the 1 point cost to 0 point option as it relates to the No Cost Refinance option. Therefore, if he had incorrectly given me the wrong point information, he had multiple times during the conversation to realize his mistake. Also, I asked him to send me an e-mail with the rates he quoted me, and he did, however, he only included the 0 pt rate - not the 1 point rate. Therefore, because he didn't include this rate in his e-mail, this strengthens my conclusion that the Quicken Loans representative purposely quoted me a lower rate to get me to "commit, " and this commitment had to be in the form of the non-refundable $500 deposit. Which leads to the next point.

3) Both the representative and his supervisor told me that the $500 Good Faith Deposit was non-refundable under any circumstances. (When you listen to the phone recording, you'll hear the supervisor telling me this.) Of course this information is incorrect. So, had I acted on the incorrect rate information the representative gave me, and paid the $500 non-refundable fee, I would have been surprised when I eventually (this is the operative word) received the loan paperwork showing a 4.375% loan with 2 points - versus 1 pt. Once I would have seen this error, I would have, of course, asked to cancel the deal, and then I would have been informed that I would not be able to get my deposit back. This scenario seems to match other scenarios that have been reported on the Internet by other dissatisfied Quicken Laons customers. If Quicken Loans followed a process where the customer was able to receive and review a document containing the quoted rate plus all closing costs, many of your bad customer experiences would be eliminated. Which leads me to my last point.

4) I was not able to get properly documented loan and closing cost information before being asked to pay the non-refundable deposit. When I asked the representative to send me information on what he had communicated to me, he stated that he didn't want to spend time putting together information unless I was "committed" to the loan. (With commitment being paying the $500 deposit.) In fact, I was later informed by Quicken Loans that they were "passing on my business" due to me asking for additional information. This is counter to proper industry practices. Prospective borrowers should, per RESPA, receive a Good Faith Estimate (GFE) that details the loan and closing cost information before they commit to entering a loan. Yesterday, Quicken Loans Corporate stated that the Quicken Loans process does include sending a customer the GFE before asking for the deposit. However, in the "Seven Step Process" on the QuickenLoans website, there is absolutely no mention of the consumer receiving documentation of the loan information or closing costs before the application process starts. (Please see Attachment A at the end of this e-mail for my suggested changes to the Quicken Loans website and practice.) Therefore, if the official, documented process doesn't include this step, how are the front-line representatives expected to follow this process with customers? (Additionally, I saw a post on the Internet where a Quicken Loans employee complained that they had to prepare GFEs after hours. If this is the case, it appears then that representatives do not have the ability to send a customer a GFE while they are on the line with a customer for the first time?)

In sum, as you'll see from my points above, there are a litany of mistakes and erroneous practices uncovered in just one phone call with Quicken Loans. This could be indicative of poor training, or it could be a result of a corporate management style that emphasizes volume and revenue over accuracy and customer consideration. Regarding the latter, it was unscrupulous mortgage banking and lending practices that caused many of the financial problems this nation is currently facing, and sadly, it appears that companies in the mortgage industry remain more focused on their bottomline than ensuring that the same mistakes are not made again.

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Hope Smith
Lauderdale Lakes, US
Mar 24, 2009 9:03 pm EDT

Thank you, You have kept me from making a huge mistake. Jason Thompson was so smooth on the phone assuring us that they were the # 1 company for F.H.A. loans and that they did not resale mortages, which I was amazed to discover with my present mortage company. Where do we turn to fine an honest mortage company today? Are they all so money hungry that they do not care whom they hurt? Or do they assume that John Q. Puplic is so stupid that he or she will not do any home work. I told him up front that I would, he promply responded that they had a few complaints as any company does but that they we strickly ligit.! He qouted a 5% mortage (FHA) rate, which he stated was the going rate of the housing market today. I've been told that it is a low as 3%. How did our Government allow this fraudulent tactics to exit and ruin our economy? They know who these people are and yet they are not brought up on criminal charges. They are as bad if not worst than the so called MOB. This is long sharking if it ever existed in any form of the worst kind. Taking advantage of people when the Country is already in a downward state, and they are claiming that they are representing the Government and assisting in getting us back in a better state! How do they sleep at night? And why dosen't someone stop them?

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1:47 pm EST
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Quicken Loans 500.00 no permission given deposit stolen from me.

I was mislead about the price of closing...I should say LIED to. They STOLE 500.00 from me. I did not give them permission to take money from my credit card after being told that they only need the credit card on file to send any documents up to the underwriter. Cut and dry...lies from the company about EVERYTHING. Dont trust this company. IT IS FRAUD! Thank GOD I did not sign any documents with them. I dont know what I would have done after being ripped off even more. I feel ashamed I did not go online to check this company out thoro. The things that you are reading are from people who are upset but they are being honest and are tired becuase of this company and trying to get their money back. Please believe them. They are honest.

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Update by Samantha S
Dec 24, 2008 1:49 pm EST

This happened to me too. Its a scam!

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9:21 am EST
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Quicken Loans shady business practices

Be very careful if you're looking to refinance with Quicken Loans. I was connected to them through Lending Tree. I had obtained a quote which is supposed to be free. Next thing I know, they send me loan documents and harrass me every day with calls and

E-mails up to 6-7 times per day for almost 2 weeks, saying they want to lock my rate in, move forward with the loan and such. And then they bill me!

FOR WHAT? I had signed no papers and we had no agreements because the documents they wanted me to sign was "A LOT" different than what we had discussed on the phone. Also, don't give them your credit card info. They try to get your credit card info in advance so the process goes "quickly" forward after the inspection on the house is done, etc. But, you'll be "quickly" charged for services you didn't recieve.

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Johnatan
, US
Dec 17, 2008 12:33 pm EST

Be very careful if you're looking to refinance with Quicken Loans. I was connected to them through Lending Tree. I had obtained a quote which is supposed to be free. Next thing I know, they send me loan documents and harrass me every day with calls and

E-mails up to 6-7 times per day for almost 2 weeks, saying they want to lock my rate in, move forward with the loan and such. And then they bill me!

FOR WHAT? I had signed no papers and we had no agreements because the documents they wanted me to sign was "A LOT" different than what we had discussed on the phone. Also, don't give them your credit card info. They try to get your credit card info in advance so the process goes "quickly" forward after the inspection on the house is done, etc. But, you'll be "quickly" charged for services you didn't recieve.

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Quicken Loans - false leading and stole our deposit

I wanted to refinance my home and closed a deal with Quicken Loan at 3 points and 6%. Next day Countrywide called me and proposed 2 points and 5.875% (1 point = $3000). With a deal like that, how could I pass it up? I already committed to Quicken but I figured that with savings that big, I would rather lose my $500 security deposit and save a lot more over...

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Quicken Loans terrible experience

I seriously can't believe this company is still in business. They rip off their customers, make employees work like slaves, and kick all of the fraudulent activity under the rug. Dan, Jay, Bill, and every other executive for this company have cheated thousands of people and employees. Why aren't they in jail? If this ever gets the attention it deserves, and all of the fraudulent activity is uncovered, they will go to prison for a long time. It's truly amazing that they have dodged a bullet for this long. It wouldn't surprise me to hear someday that Dan paid off someone so he wouldn't go to jail... Probably the same way he didn't go to jail for operating a gambling ring in college. I wonder how he managed to buy the Cavaliers with his criminal gambling background?

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Alameda realtor
Alameda, US
May 14, 2009 10:06 pm EDT

I called Quicken Loans on behalf of a buyer who was told bythe lender to ask seller for credits towards closing costs.

Because the seller is a devout Muslim whose religion prohibits mortgages, loans and interest rates, I specifically asked Quicken Loans if there are going to be any discount or origination fees. He said no, and he even confimed it in an email.

By the time we were closing and we looked at the credits that they wanted to apply towards buyer's closing costs, Quicken Loans, to come up with 3 % in closing costs and to buy down the buyer's loan, charged 1% origination fees and .75% loan discount points (is there a difference?), as well as one full month's interest on the new loan.

The seller was horrified and refused to pay those specific fees. Had they itemized fees for other credits, the seller would have agreed. So I had to find a way to cover the expense for the discount/loan origination fees that th Quicken Loans lender said he would not charge!

LIAR!

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4:12 pm EDT

Quicken Loans advance fees

My wife had filled out on line that we were looking to refinance and consolidate, which quicken loans responded to.in her conversation with gregg scott on 9/11/08 he had talked her into a loan, that did not fit our needs, and had her put an adavce fee down of $350.00 to secure the loan interest rate at that time. Now here in lies the problem. A: my wife used my credit card to do so, without my knowledge. B: at no time did scott gregg say this was non_refundable, something my wife would have come to me at that time for my input. C: papers were filled out by quicken loans on my behalf, without my consent d: after I became involved I talked to scott gregg and told him that I didn't feel the loan was in our best interest and notified by e-mail and voice mail. E: scott gregg left me to believe that I could get my monies back and referred me to nick in customer service, at which time nick told me I wasn't going to get my money back.
Now I am asking you, to do what you can to prevent this from happing to other people in the future, and am wondering if I have any other recourse.
Thanks for your time

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Jim Christopher
Quincy, US
Jun 08, 2011 4:17 pm EDT
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I just got scammed for $500.00. Nick Cliff at Quicken Loans told me after reviewing all my numbers that I should qualify with no problems. My appraisal came in a little low but it was still a go. When the appraisal co. told Quicken that I heat my home with wood along with a propane monitor backup, they denied my loan because I use wood heat up here in the Sierra Nevada mountains. They took my $500. This is a crime.

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Heather N. MC
Arlington, US
Oct 06, 2010 9:55 am EDT
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I spoke with a Johnathan Smart at Quicken Monday 10/04/10, He told me to lock in the rate I needed to feel out the application. Tuesday I decided to research other companies. In doing so I found another company I wanted to go with. I called Jonathan and told him we were going with another company that wasn't making us pay $9, 200 in closing cost to buy down the rate. Johnathan informed me that we were on the hook for the $500.00 because I signed the paperwork. Is this legal. They didn't do a thing it hadn't even been 24 hours.

Johnathan's cell number is [protected]
Feel free to call him ha ha

The gentleman from the company we decided to work with, said this is an illegal practice. It violates RESPA laws. He said even if I signed the paperwork it is still illegal to withhold our $500 because no service was provided.

FHA, needs to revoke their rights to do business. but you know they pay off alot of politians both Dem and Repug to keep them looking the other way.

My Prayer is that the people who work for Quicken Choke on the money they steal from people.

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Otter
Lincoln, US
Jul 26, 2010 3:52 pm EDT

Just got scammed in the past week. Was in a financial disaster before, now it's even worse. Thank you to Quicken and our fabulous government programs designed to help homeowners facing foreclosure !

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pasaro
Blooingdale, US
Feb 19, 2009 1:49 pm EST

absolutely Nick Castle and Quicken Loans is screwing me out of 321.62 that they owe me. I am all up for a class action lawsuit against this company especially that little weasel mr castle.

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tsmith464
, US
Feb 03, 2009 5:53 pm EST

I have an identical experience...anyone want to tackle a class action suit or go to the news outlets to expose these guys fro the rip off artists that they are?

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Susan Hahn
,
Oct 15, 2008 3:36 pm EDT

I have just gotten off the phone with Nicholas Castle from the customer complaint department. He informed me that I would not be getting my full $750.00 deposit back from Quicken Loans. There was you see no way to prove my claim that Brad Schiffin assured me that the money would be refunded to me if the loan didn’t go thru. I feel that every one in the company continued to course me into going thru with this loan. Not until I spoke with Heather did she inform me that only some of the money would be returned. I’m still out $375.55 which I can’t afford. The whole point in approaching Lending Tree and then with Quicken loans was to get some relief with my financial commitments. You’re company has now added to my burden.

My loan was denied because the appraiser under valued my home. One house in my neighborhood was flipped. All the other houses listed on his appraisal were for $240, 000.00 or more. No one would dispute this for me at Quicken and now there are houses listed in my neighborhood for much more than their appraisal of my house and the houses are not comparable in size.

My surprise came when after speaking with Nicholas I Googled complaints about Quicken Loans…..to my amazement (not really) there were more than 5 websites I could have visited and each one had letters written from more than 10 people. The complaints were all very similar to mine all the letter writers were told the same thing while they were pushed to provide a credit card so the application fee could be charged. THE MONIES WOULD BE REFUNED IF THE LOAN DIDN’T GO THRU.

The money I’m asking to be refunded is a small amount compared to the money Quicken Loans makes from lying and cheating people. Buyer beware should be posted on their web site. I was not willing to do anything risky with my credit or my home and Brad said he understood that and that going with Quicken would be safe. I must say it is safe for them but not the people who trust enough to believe what is told to them just to close a deal.

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2:45 am EDT
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Quicken Loans fraud and scam

I am a current employee at Quicken Loans. Just to give you a quick background, I was born and raised in Arizona and have spent most of my life in sales, mostly automotive. I have been at Quicken Loans for just over a year and can honestly say its the worst job I have ever had. I can honestly say that this is a company that is owned, ran, and managed by crooks. Before I get to our illegal daily practices and crooked ownership, I want to start with some of the common practices of the 2 managers that run the call center that I work at in Arizona. Their names are TIM BIRKMEIER and MATT STOFFER. Just to start, these are 2 of the most fowl mouthed managers that I have ever worked for in my entire life. Whether its comments derogatory towards woman or racists jokes aimed towards his panics and african-american clients, there actions and speech are appalling.

I can't speak for all of the Quicken Loan call centers, but I do know what goes on in this Arizona sweat shop. TIM and MATT work their 150+ loan officers at our site about 60-75 hours per week, and the company does NOT pay overtime, but that labor is mandatory to keep your job. I have copies of schedules that show 10-12 days, 6 days a week. Although they do have the Fair Labor Act poster hung in 3 different spots at the site, I think someone has forgotten to read them thoroughly. But its not as if they hide it, MATT and TIM are quite open about the fact that they want you at work from 8-8 and to work through your lunch hour.

Not only does TIM and MATT screw their employees, but we are also trained to screw our customers. BEWARE, if you are a customer or soon to be a customer of Quicken Loans, please double think your decision. I will be the first to admit that I don't have alot of mortgage experience, but what we are trained to do, I know is wrong. Besides our base salary that we are paid, we are also paid on premium of the loans we sell, (which is how high we can jack up the customers rate, how much extra money in points we can charge them as well, and if we can convince them to take an adjustable mortgage instead of a fixed). So the higher the rate and fees we give the customer, the more we get paid. How are we trained to do that you ask? TIM and MATT put it by saying 'find the low-level clients that you can make your money off of'. They have never said it in whole site meetings, but in smaller team meetings I have heard both MATT and TIM say things like, 'If your dealing with a redneck from the country or a '*bleep*' from the city, you need to make sure their rates and fees are much higher, thats where you make your money. But if its an educated, rich '*bleep*' from the suburbs, we may not be able to make as much money off the loan. (The two bleeps were racial slurs often used at the office at Quicken Loans). Isn't that why the mortgage industry is so screwed up? How can 100 different people with the same loan, same assets, and same credit score, be given 100 different rates and fee structures. Also, on the loans that we do give the borrowers much higher fees and rates and adjustable, MATT and TIM make sure that we don't fill in the race/ethnicity section at the end of the application, so it doesn't look like we are over charging or screwing one race or class of people vs another. Which in fact is exactly what we are trained to do.

Also, Quicken Loans makes money off of what we call our 'Good Faith Deposit'. It is a non-refundable $500 charge to your credit card that is used to make sure the client is serious about doing business. This is a complete scam. We are trained, even if their is no loan that we can do, the customer doesn't own a house, or they call us up for a loan we don't provide, we take $500, period. Thats where most of the money and profit of the company comes from. I stopped taking deposits shortly after I knew what I was doing, but then was quickly reprimanded by TIM and MATT, and my job shortly threatened thereafter if I didn't continue the deposit process. We are trained to lie and promise customers anything to earn there business. We are told to tell the customers that we will do a free loan for them next time they use us, even thought we may be charging them $10, 000 to do the loan now. Plus another $10, 000 to do the loan the second time, because we can't do free loans. It's all a flat out lie, and a flat out scam!

But despite all this, Quicken Loans was voted the number 2 place to work by Fortune Magazine, in all of the USA... how? I have to call CNN, which I believe owns Fortune Magazina and find out. Maybe its because its owned by Dan Gilbert, and his Michagen State cronies. This is a man that was arrested for illegal gambling and stealing peoples money, but yet he owns the 15th biggest mortgage company in the USA... Go Figure. Maybe its because the entire upper management of the company consists of Michigen State alumni, and old college buddies. Maybe its because they will only hire employees that this would be their first job, and have had no previous employment. It's easier to run a sweat shop when your just out of high school and or college and don't know any better. For all these people know, 75 hours is normal to them.

And last but not least, you probably guessed it. How many jobs do you think TIM and MATT had before joining Quicken Loans? You guessed it, a combined total of NONE. Oh well, next time I hear one of them get of the phone, I always picture them saying 'Would you like fries with that mortgage'?

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Bridget Kaskeski
, US
May 09, 2021 11:18 am EDT

Refinancing has been going on for months and now they claim I need to up my flood insurance. My basement does not flood but the city of Dedham Ma insist I pay for flood insurance. Now what does quicken loans have to do with this? I am bringing all of my paperwork to my insurance agent whom I trust implicitly. They would not stop texting me about this. I am not happy with Quicken Loans.

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Joseph'st
, US
May 26, 2020 8:36 am EDT
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Thank you for your comments. I live in Montclair, NJ, and I was thinking of switching to Quickenloans. Now I know what to do. Erase all their emails and their nonsense.
thank you for being upfront about this.
Joseph Trad

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Lar Jam
, US
May 15, 2020 9:22 am EDT

The Call Center Employees all sound like gang banger salesmen not mortgage proffesionals. They tell you everything you want to hear upfront then when it comes to sign after wasting 30 days of your time, the numbers change and qualifications change so we had to raise the rate and fees. Crooked and Dishonest. Walk away now before you sign you have been warned.

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Lance Tlustos
, US
Jan 21, 2020 4:09 pm EST

I applied for a loan with these guys. I paid cash for my home and had no mortgage. I inquired on the internet and filled out a few applications for a line of credit. Not even a minute later after I submitted the application, a loan officer called. He spoke like a used car salesman and assured me I am pre approved for the loan. The interest rate he promised was very good, my income to debt ratio was were it needed to be etc. I paid the $500 for the appraisal, credit check and something else. Again, I did this based on what this "Mortgage Expert" was telling me. Home appraisal took place not issues. Three days later I received a phone call and was informed that I don't qualify for this loan, I haven't been in the house long enough etc. This company is not only unprofessional to say the least but what scam artists. DO NOT TAKE THE PHONE CALL HANG UP IMMEDIATLY AND WHATEVER YOU DO, DO NOT GIVE THEM YOUR HARD EARNED MONEY.

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Naive No Longer
, US
Oct 18, 2019 4:57 pm EDT
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I, too, was taken in by their fake intent to refinance my home. They approached me via email; several different individuals promising they could lower my monthly payment even by adding the remaining balance on my car loan. I consider myself intelligent but did they ever take me. As others have stated, $500 was the magic number. I was led to believe it was for an appraisal and they needed a credit card number. I foolishly gave the number even though my alarm was going off. The appraiser did come out and a few days later, I was notified that it came in too low. QL needed it to be at least $210, 000. That is $33, 000 over the appraisal. I know my property; the value, market, equity, original value, and I know my credit rating. In the 800's. I know my home cannot meet that amount but no one could explain (or tried to) where that figure came from. I was denied and out $500 for a "deposit on the loan"; a loan that I was denied. Watch out for these unscrupulous predators! Oh yes, Detroit was mentioned several times and their "professional mortgage lenders" all love living there!

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ENB
, US
Feb 27, 2019 4:12 pm EST

I was looking for information about mortgages, and one of the websites I read was theirs. while I was still reading it, my phone rang, and it was a guy from detroit, with accent to match, pushing for loan information. they evidently trap your number somehow, and once they have it, the calls do not stop. if you answer, they are hyper-aggressive. I cannot believe that this company has all the national radio advertising it does... and sounds so middle-american. it isn't. I have blocked half a dozen different numbers of theirs... but they must have quite the boiler-room operation.

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Micheal Corbett
, US
Sep 13, 2018 8:53 am EDT
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I also have been scammed by them. When this goes to a class action law suit. I want to join in.

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Roy S. Miele
, US
Mar 30, 2018 12:25 pm EDT

I have just gotten off the phone with a Quicken Loans representative and was told tha my $500 deposit on my credit would be returned in eight days minus the $26 charge for credit check. The woman was so sweet to me during the process and never asked what my financial situation was concerning outlay of monthly expenses. Because my credit score was so high they assured me it would be no problem. This woman would call me on Sunday night to see if everything was ok and also during the week. Now that the loan didn't go thru because my monthly debt to income is high no one will talk to me. I just got a response and they said I would get a credit, the woman who I felt was like a good friend was just a ploy and has never returned any of my calls. I decided to use my VA loan approval but it wont be with Quicken Loans.

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Reviewer91394
,
Jan 27, 2016 6:14 am EST

These people under estimated my escrow requirement, the sum $2000 plus a monthly increase to my payment of $230. They are refusing to now waive my escrows however they are willing to refinance my mortgage to reduce my payments. Funny how the consumer always ends up losing. Be careful with Quicken, do you home work and you will find they are not forthcoming and practice unethical tactics.

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chucky
, US
Dec 21, 2011 6:35 pm EST

was told i would not be charged any fees if i was not happy.yet they took out money for a appriasal and credit check, which i did not wantdo.

return my money

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Quicken Loans stay away

They tell you your 350 is allowed to be refunded in full but keep it. I was approved I had given then a signed purchase agreement with no seller concessions. but when it came time to close they wanted 3300 more to close they told me to talk to realtor 10 days after original loan was to close and told me to have the house marked up 5000 more and I could close. Stay away unless you want to jump through fire hoops. I will recommend or tell anyone to use quicken loans because they gave realtor an loan approval letter stating my loan was as good as gold now I’m out 350. They don’t answer calls or return phone calls and keep you at stage 3.

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Update by Valerie
Jul 07, 2008 5:14 am EDT

Beware of Quicken Loans, They promise things that they will turn on in a fraction of a second. I recently tried to check out their offer on the net. And was meant with very unprofessional attitudes as well as great misrepresentation. I was told as well as promised that I had to personally sign a statement and fax it to them before they could credit my credit card account. Not true.

Within an hour of talking to then on the phone and online, I cancelled my activity and interest with them via e-mail. I was told to do this by my credit card company. They also told me that they would not let these charges incur to my account. Wrong! In two days they hit my account and at the end of the month I saw the charges there I went off. I call my company and had to start some sort of ### complaint form so they could investigate the matter.

Quicken is after your money. First and upfront. No questions asked. This is what they do.

Do not fall for this BS as several others have. They will team coax you on the phone to sway you to be confident in their sincerity. Forget it run while you can.

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P Leong
Oak Park, US
Feb 21, 2011 9:17 pm EST

I recently contacted Quicken Loans for a refinance on my current mortgage. I figured they were a reputable company simply because of the amount of advertising they do. After hearing what they could offer me, I agreed to pay the $400 upfront appraisal fee. Originally, Quicken had told me that the interest rate would be locked when I gave them the $400 deposit. Towards the end of drawn out and delayed process, I learned that the rate had gone up .375%. This is when i started doing research to see if others had similiar experiences. I read all of the negative reviews from this website, many of which having to do with my exact situation. At this point, i attempted to get the $400 deposit fee refunded. When it became clear that I would NOT be refunded this money, I started to look elsewhere.

I then obtained a new mortgage lender on a recommendation from a previous complaint that someone had written regarding Quicken Loans. The company is First Integrity out of Costa Mesa California. Their website is www.firstintegrity.us. I could not be happier with my decision. First Integrity kept their word, was in contact with me in every phase of the loan transaction, promptly returned my emails and phone calls, did not charge any upfront fees, gave me accurate upfront quotes, and reimbursed all of my closing costs as promised. My loan representative was Sam Pabuwal, phone number [protected].

Please do not use Quicken Loans for any reason. If you need more proof, read all of the negative reviews about them on this website.

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Dwight
, US
Jun 15, 2011 3:02 pm EDT

After you send them an initial $500 they never finish your investigation or application.they will always need something else faxed to them. It will eventually cost around $800 to do business with them and then a whopping $5000 closing cost. Stay away from them.

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Client Relations Team
, US
May 06, 2009 2:14 pm EDT

This message is from the Quicken Loans Client Relations Team. We have tried to identify the author of this review in order to contact you about the concerns. Unfortunately, we are not able to match your information in our database by the details listed in your comment. We would like an opportunity to speak with you about your concerns with the Mortgage Banker. If you would, please contact us at [protected], or via email at help@quickenloans.com, so we can discuss your situation. It is important for us to listen to our clients and provide excellent customer service as 94% of our clients say they would refer us to friends and family. We look forward to hearing from you.

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ETPORSCHE
, US
Feb 24, 2009 4:38 pm EST

Thank you all guys for this important information.
Recently I got a call from Quicken Chris Wisinski and the scenario was absolutely identical to what you all wrote here. He was so persistant calling me everyday and forcing me to work with them so I decided to search info about them over the internet. And I've found a lot of complaints here and there.
Then I asked Quicken do not call me anymore and claimed their phone # with Do Not Call Registry, but it didn't stop them to call me every week. Also, since I gave quicken my work email to send me their offer I receive tons of spam emails everyday! My work email was absolutely clean for almost 2 years before I made mistake giving it to those ###. Please, beware! Never give them your email, never.

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Quicken Loans unethical mortgage practices

I had begun the mortgage process with Quicken Loans in May of 2008. After I had begun the application process my credit card was charged $500 without my consent. When I called Quicken Loans about this they mentioned that it was simply a deposit and that it would be applied to the closing costs of the home. This sounded legitimate so I allowed them to continue with the process. Everything was going fine until 2 days prior to inspection my loan officer mentioned that the appraiser classified the townhome I was purchasing as a condominium. This would result in a down payment of 10% rather than the original 5% agreement. I inquired with numerous individuals including my realtor, home inspector and other loan officers and none had ever heard of such a practice. My loan officer said the company made an "acception" in their favor because we must pay association dues every month to cover the cost of the pools, tennis courts and other facilities. He insisted that if I were to go with another mortgage company I would run into the same problem. After this problem had been passed to his superior without change, we decided to go with a mortgage company recommended by our realtor. Within one day our mortgage application was processed, we were given a rate that was .25% lower than Quicken's and without any points, and our estimated closing costs were $6, 000 less when compared with Quicken's costs. (I won’t mention the name of the company but it rhymes with Untree Wide) I later received a phone call from another superior at Quicken Loans. He inquired to the situation and I mentioned how we were now with another company. I mentioned of the better rates and lower closing costs and why theirs were so high. He asked me if they provided me with better offers that would beat my new company and took away their "acception" of a 10% down payment, would I stay with them. At this point I asked for my $500 deposit back since Quicken was no longer going to be processing the loan / mortgage. He disagreed to the refund and did not give a reason. My suggestion... find another lender.

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Kiet Thich
Seattle, US
Jan 25, 2012 1:15 pm EST
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Quicken Loans ripoff $500 on my credit card. Every thing was communicated on the phone and Internet. They said I qualified and approved for refinance. I sent them my income tax return, work income statement, and all my bank financial information. My credit score are excellent, and my current mortgage payment had never been late. My home equity over 40% of the loan. They finally denied my loan and refuse to refund my money. I was very piss off. I want to file a law suit and going to report to police.

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JoAnna
,
Jul 30, 2008 11:47 am EDT

I am just going through this with quicken loans too. They say they will charge me $500.00 and is not refundable because I canceled with them and that they did not cancel. I canceled within 1 day. I received 2 or 3 calls a day from my quicken loan rep. His name is Warren Coleman, if anyone has dealt with him, please let me know.

I am in process of doing business with a local company and was told that I should not pay this fee and to go to the Attorney General's office. I will do that today and also there is another place with board of mortgage or something like that.

My new mortgage company is going to e ail me the link to the email to file this complaint. She is also just sighning up another couple who are experiencing a bad time with Quicken loan too. Everyone, avoid Quicken Loan like the plague.

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Realty Mediation Services
,
Jul 23, 2008 7:06 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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3:19 pm EDT

Quicken Loans ripoff artists

I was approached by Quicken to "consolidate because there are some great loan options available to me" I was going to consolidate a home mortgage and a 2nd mortgage to save money each month and to avoid a 15 year ballooning of the 2nd mortgage-who wouldn't? All it would cost me was a 500.00 appraisal fee that would be "fully refunded" at closing. Well, my appraisal came in lower than expected, and the company said they would order a 2nd one"no charge to me but I would not get my refundable 500.00." I waited, did my best to stay calm and tactful in my communications and requests to the person I dealt with. Only to find out the 2nd appraisal was higher but still not high enough to complete the loan process. Of course they have you sign a sheet in regard to the 500.00. It is entitled a "non-refundable fee." Before signing I contacted the broker who said to ignore that, quicken just does that for their clients and it also says that if loan is not completed no refund on the 500.00.gotcha!~jerksNow I am screwed!

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Quicken Loans working for them is a joke

I am an employee of quicken loans and let me tell you, all the people reading this across the country, some things that you need to know. First and foremost, quicken loans fees are much higher than any other lender. Why? Because the company wants to make money, period. they tell us employees to tell the clients some ### about "you’re paying for first class service, we are the best, blah blah blah" when it comes down to it, they just work us likes dogs there and then have "training " to try to 'sell' the client and get the deal. Its a shady company.

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Jill
,
Aug 27, 2008 8:38 pm EDT

Warren is an excellent loan representative, and this allegation is totally false. The woman actually admitted to Warren that this was false and said that she would post a retraction! Where is it? That's terrible that someone is able to post something like this that is a lie, and is affecting Warren's reputation, which is pristine.

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JoAnna
,
Jul 30, 2008 11:53 am EDT

Do you know a warren coleman? He was my rep and suckered me into signing...then want to take $500.000 from me for backing out of the deal. I am going through my husband and father, both, dying of Cancer and he knew it. Then he intensified the pressure to secure the sale. what a joke.

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Quicken Loans harassment

Do not use this company. We were only trying to find out rates and cost, when we found out what their rates were we decided not to use them (too high). We told the sales person that we were not interested and he has proceeded to call us everyday 2-3 times a day. Quicken Loan has made 21 calls in 10 days to our phone. We have caller id and we know it is him so we do not answer. We have since filed a complaint on the "Do Not Call Registry". Hopefully they will find this company and they will stop the calls.

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mark
,
Aug 19, 2008 6:16 am EDT

I have the exact same experience-these people (I use that term loosely) are RELENTLESS, have been told not to call, and yet call 2/3/even 4 times a day-thank God for caller ID, I ignore their calls, but have made a promise to myself to always tell others about my experience with them. My next posts will be to the attorney general of my state, and to the Better Business Bureau, plus the 'Do Not Call" registry.

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Quicken Loans terrible company

I have worked at Quicken Loans for a number of years. This is the absolute worst company I have worked for in my entire career. The joke amongst the present staff is 'How the hell does Quicken obtain the standards they tout as being the 'Best Place to Work For?' This is a total lie and obviously due to the fact that they must be canvassing their new hires who have chosen to drink the Kool Aid because none of us long timers who were chosen for these surveys gave very good ratings at all. However, if you have the buckage, as Dan apparently does, I suppose you can pull anything off. Let's face it, money can buy you anything, including a false reputation and false positive press. An example could be the fact that the firing of David Hall was one of the biggest coverups of all. This place is the biggest farce ever. When I first walked in the doors I felt bad Karma and should have gone with my gut instinct and fled the scene. However, since I was unemployed for several months and happy to just have a job with benefits, I foolishly stayed with this group of ###.

I have been collecting information since day one due to my feelings at the time. I have printed out and retained a complete file of some of the unbelievable communications that have taken place. Primarily to cover my ### should they decide to give me an involuntary separation and try to block my unemployment. I have also personally witnessed some of the most unprofessional behavior I have ever seen in my very long and diverse work history. This place is appalling.

Since the mortgage industry took a crap, it is worse than ever. The leadership seems to spend most of its time looking for/creating reasons to get rid of its loyal, long-term employees in a way so that they are not able to collect unemployment. This company even has hired a firm in Novi that does nothing but fight individual unemployment claims. I must say though, that most of those I know who have fought them have ended up with their unemployment eventually. Yes! I really don't know how they survived in the interim. Not to mention the class action lawsuits currently in place to regain lost wages for those forced to work the ungodly hours without overtime pay.

Oh yeah, as for the leadership, what a damn joke! These people are kids with little, if any, experience in the real world. They have nothing else to compare to really. This is the only little world they know and they have foolishly bought into all the hype and BS. They will have an extremely hard time working in any other professional environment as they have no clue as to how/what a professional is. Their egos have been pumped up by being given these incredible and misleading titles and really think they are the cats ###. Well, the ### part is right at least. This place is totally all about nepotism and croniism. It's disgusting. Oh yeah, and they have little training groups that they call 'Flight' Training where they break boards and get awards. Kid games.

There is hardly anyone left that started working here with me. Most have been let go on the famous 'trumped up' charges they manufacture. People here are not treated like human beings at all. Most refer to it as the mortgage factory.

As the economy takes a ###, things only get worse. Bonuses, which is pretty much what has kept most of us going, have now gone by the wayside or have been so reduced it's impossible to really stay here. They are clueless as to how many loyal, long-term employees are looking to get out. Loyalty doesn't mean much here. They think they are the only game in town and to those mindless enough to believe them, they have them by the balls.

There is currently an attitude because no one can afford to give to their causes. They have all these fund raisers for one of the employees who passed some time ago. Well, let's face reality. With the cost of gas, the lack of pay and the way they treat everyone, it is not even an option for most of us to be charitable right now. Yet, the emails from leadership continue attempting to badger us into giving what we do not have to give. The current deal is they have a 'special' event every other Friday for the next several weeks. The first one allowed you to wear flip flops for the price of $5. The last one allowed you to wear a sports jersey for the price of $5. Well, apparently, the involvement is falling far short of their expectations as is evident in the tone of the emails leadership sends out.

I am sick and tired of seeing people come in and out of the various DVP's offices crying because of the ### they are pulling.

Oh yeah, another 'new' policy is that you must have 8 hours of sick time banked or you get written up. Even if you have 8 hours and need to take 8 hours you are forced to use vacation time. Why, because they don't have to pay out your sick time if you get fired or quit but they do have to pay your vacation time. Is this even legal? I'm sure it somehow must be because Dan certainly has a growing legal department.

This is the most evil and unscrupulous company I have ever seen. Please think a good thought for me as I am attempting to get the hell out ASAP. At this point I am pretty much willing to give up benefits and work two or three part time jobs if need be. That is truly how bad it has become.

Lastly, let's touch on the 'ISMS'. These are foolish little sayings that they want you to embrace and expound in your daily conversations/life. A few examples are:

Do the Right Thing? Really, I don't see this happening at all. They really need to get with this one because everything they are doing in their treatment of their employees is far removed from this ideal.

A penny is just a penny? Give me a break. You can be damned sure that Dan is counting all of his. Guess he forgot where he started and what enabled him to buy the Cavs, Fathead, Eprize etc. Guess once you get there you forget those who aided in your cause by giving up their lives and relationships in many cases.

These are just a couple that kill me. There are more.

And, little groups of leadership get to go to Bill Emerson's house to present their ideas for new ISMS and they are thrilled to death and feel so embraced. Wow! I laugh.

When I started working at Quicken, you were fed breakfast, lunch and dinner. Money flowed. Overtime was unlimited. Perks were incredible. Now, not so much. You can't even get plates, cups or silverware in our kitchens many days. No more ticket window Thursdays. No more trips to tropical locations. No more spring and fall barbecues. No more overtime. No more bonuses. No more trips to see the Cavs play in Cleveland. They give nothing but want so much in return.

You know Dan just built a new house in Franklin. But, a penny is just a penny, right. Wonder what the note on that one was. How many of you can afford to buy a house or upgrade your present home? Anyway, I've said more than enough for now. I could go on for hours but I think you all get the point. Sorry if I sound bitter :) But, working at Quicken is like smoking a joint, the harder you suck, the higher you get. Everyone else gets screwed.

Later...

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Scot
, US
Mar 12, 2009 7:53 am EDT

The Quicken Loans of a long time ago was set up to talk you into doing a loan and selling you on that they are a direct lender. The truth is that they are a large BROKER. They secure money of investors not their own and then sell the loan off to CountryWide or Bank of America. The loan process starts by first thing they buy leads from on line sites like Lower my bill.com or Lending Tree. Then their LOLA or lead origination lead allocation system feeds the leads to the mortgage bankers. The banker calls the lead until they can convince them to do a loan.

The puzzling part is that they are a broker in all sense of the words, meaning that the money comes from outside sources and bundled and sold off in that market. More elaboration on this is that the loan tracker system is a data base of past clients and its some what of a farse. Pretty funny when you think about it as the top leadership in the Quicken structure are rolling in the money and paying the mortgage bankers a very low commission amount. It's looks more like a reverse pyramid if anything.

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Marissa P
Cleveland, US
Jan 04, 2012 10:57 pm EST

Even though I left Quicken Loans a few years ago, I felt the need to spread the word about this disgusting company. As a female, I realized I was outnumbered right away. On the first day I witnessed nothing but testosterone-driven frat boys swinging around baseball bats and randomly doing push-ups. I knew proving myself would be difficult, but I didn't realize how difficult it would be at first.

I was duped into thinking I would be in an industry that would help people, but I found that everyone lied and played mind games to get people to refinance. I, myself, was told that I wasn't "###" enough, and I needed to become a ###. My director told me what to say over headphones, and all he had me do was lie to get the sale. He called it "acting." Once I was talking to a lady who worked at Home Depot- magically I had a friend that worked at Home Depot, too. If I were talking to a grandmother I would become a grandmother. Some days I'd be single, others I'd be married with children. (I am in fact unmarried without children). I'd hear my co-workers tell clients that they had been working at Quicken for years, and had many clients... when in reality they were there for 3 months tops. We'd also be instructed to tell clients that we were paid a salary, and didn't make commission. HA! I don't think the directors would have us work 12+ hours in a sweat shop if we were being paid a salary. A word of warning- if one of the employees tells you they've been there for years, they're lying. You're lucky to get someone who has been working longer than 6 months. They're all right out of college, and desperate to make a sale. They'll tell you anything.

If that's not bad enough, every time someone would make a sale, they would write their name on the board, and have the entire "training grounds" clap for them. It was embarrassing, and pathetic.

I was told that I'd be working 10 hours a day, but then was guilted into working more than 12 hours a day, 6 days a week.. WITHOUT overtime pay. If I tried to leave at a reasonable hour I was told that I was "disappointing the team." Directors made us eat lunch at our desk, and would sometimes treat us with hot dogs and chips to keep us from going to lunch. They also fed us Monster energy drinks and Red Bull to keep us awake. Sometimes I felt like my heart was going to explode.

Another employee informed me upon wanting to quit, his director had him do some homework. It was to go out to the Tower City fountain and look at the bums. Horrid.

Now for the sexual harassment part... I was shadowing one of the employees, and I saw he had received an e-mail. It was pornography... he told me to "pretend I didn't see that." He also explained that's how the guys celebrated their sales or "wins." He also said the director was in on it. I was absolutely appalled. In addition to that I had employees message me over instant messenger asking me out or to even participate in a threesome. Yeah.. real classy. The girls there aren't much better either. Female employees will sleep with their directors to get "hotter leads." Everyone sleeps with everyone, and it's basically one big orgy. Oh, and there's a reason Quicken Loans doesn't administer drug tests.. it's because everyone's coked out of their minds.

A final note- upon leaving my director told me I was throwing the best opportunity away, and I'd be likely to make $20, 000 a year if I'm lucky. I told him I didn't care. I like having a soul.

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relieved400
Clinton, US
May 25, 2010 5:14 am EDT
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shut up dave...hes right...i worked there also. its a horrible company that probably wont be around much longer.

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daveh
, US
Nov 23, 2008 1:46 pm EST

And yet, you still work there. Who or what is stopping you from moving on?

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Quicken Loans terrible company!

I wanted to refinance our home for a better Interest Rate. Steven Frost Executive Mortgage Banker, ran my credit report, assured me we were fine if I would send him copies of Financial papers proving our income, I did... was told we were 'approved'. He locked in our rate... He told me I needed to give him a CC # for a $500.00 refundable deposit. I did. They ordered the appraisal, Insurance and Tax info and the Title search.

Our home was appraised for $389.900 less than a year ago, I know the value has fallen some and was aware of this. We are in an area where the values have not fallen more than 10%. They never ran my credit card thru until an hour before they called to tell me my appraisal came in at 272, 000 and they could not do the loan. (The interest rates began to go back up some) I believe this had something to do with it. He said he would call me in June (due to the fact our home had been up for sale and was only off the market for 2 months or so) We wanted a 198, 000 loan. I was previously told this would not be a problem.

What upsets me is they should not be able to get the 500.00 deposit. He said, he would 'see about' getting us back some of it. It seems they have a practice of doing this to people.

I believe if the loan does not go thru for whatever reason, (Unless I change my mind) they do not get the deposit.

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Fran
,
Apr 24, 2008 8:13 am EDT

I think people should stop thinking that the economic problems are to be blamed on the lenders. You should tell Bankers if your home is listed for sale. That is your resposibility. You should also do a little more research as to what your home is worth. Get curious and ask what homes in the neighborhood have sold for. They are only doing their job and try to help when you call them for a loan. You should pay for your appraisal. Did you know that most of these companyes will charge their employees for appraisals if they refund it to you. Every Approval letter states that you are approved based on the information you provided. Good luck next time and be a little curious for your self, don't expect everyone to tell you what you want to hear.

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Blake
,
Apr 24, 2008 6:37 am EDT

it is your own fault if your home is worth less than you believe. any lender is going to charge you for an appraisal it has nothing to do with a deposit. you are frustrated and should be, but lets keep the complaints valid and quit depending on our homes for retirement!

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Kat
,
Apr 17, 2008 5:46 pm EDT

Write a clear factual letter to the FTC. Make sure your letter shows a good time line and attach all support documentation, ie: loan approval letter and other documents you provided to Quicken.

I have to say that after reading all the blogs from former Quicken employees; I believe that their
(loan officers) are following the business practices endorsed by the higher level corporate employees. If you do the simple match calculation of the thousands of people they collect their up-front $500 charge, even before they have any idea of whether or not they can help you... they are making a great deal of money from this one avenue of revenue. Let them know that you are writing a letter to the FTC will and maybe theey will have a change of heart about refunding your deposit. Do write to the FTC. This is the only way to put halt to the "fast $500 grab" . You can also post to www.consumeraffairs.com and /link removed/ Good Luck

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Quicken Loans unauthorized billing!

I had decided not to go ahead with a loan and tried to contact avi waldman with quicken and loans the very next day. He wouldn't take my call and when I contacted customer relations his coworker talked to me so my recording would not be on his phone... Two days later $300 dollars was taken off my checking account. I had told them not to withdraw The money from my account more once on that call. I told them that was the the main reason for the call.

After contacting customer relations he had to answer my call. He was a poor excuse for a representative of this company. He was very insulting and told me I still had to pay for the credit reports. I am still waiting for a refund.

They advertise free consultations and the last time I looked You have three days to cancel a loan.

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whogavethemabusinesslicense
, US
Oct 19, 2009 8:05 pm EDT

I was transferred to a talking head at quicken since chase isnt doing business in my state. I was connected to a cheerleader who pulled our credit without asking. It's an fair credit reporting act violation... I called to complain, they backed her up all the way. We went with a real bank for our refi and are very happy. I hope no one ever even thinks of using quicken loans. They make the loan and then sell it to a real bank to service; they keep their capital floating.. I'd just as soon stick a sparkler in my eye before ever having to deal with them again..

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Leslie Pate
,
May 20, 2007 12:00 am EDT

Did a cash out refinance with Quicken Loans. My closing costs were also higher than expected, but I proceeded due to being in a hurry and already paying the $300 appraisal fee. Broker convinced me to take out a home equity line of credit in case of future need due to it being free at this time. Agreed, but was very clear we did not want a draw at this time. Signed closing documents immediately, but broker agreed to change the cash out amount (plus old mortgage payoff) to 80 % of the appraisal value as soon as that appraisal came in. Thought that happened when we got a higher amount of cash at closing. Just now found out (when I got a bill in the mail), that he did not adjust the amount on the mortgage at 5.9 %, instead he gave us a draw on the equity line at 10.375 %! I don't want the money at this rate, but don't want to pay closing costs to refinance again. What a scam! They will do anything to raise their commissions. They do not care about their customers. Avoid doing business with Quicken Loans!

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Sher's
Vincennes, US
Jan 20, 2010 4:47 pm EST

I was told that they could do everything I needed to get credit cards paid off and cobine all in one loan .This was before christmas so they assured me everything was go and they charged mycredit card 500 and got a over limit charge and now they wont show there good faith and return it. Icalled the company after I was told something was wrong with the tittle work from my other loan place This was a bareface lie cause I call the other loan company and tittle work was fine. Also when went to call back again phone # was changed .They told me that I couldnt get any money for credit cards and only thing could do was loan amount I have with anouther loan at same interest but this is not what I was told up til jan 18th.Also there apprasier, did really low apprasial so low house 20, 000 less than before and I had painted added new well new painted shutters and put new metal roof on it after the other app. Which means it app. for probally 35, 000 less than 11 mos ago and home prices have been going up last 4 months .Go figure. They need procecuted

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DanD12
, US
Dec 10, 2009 8:49 am EST

I been unemployed for the last 6 months me and my husband and I are been looking to lower the payments in the house to make it a little easy on us till I get a job, since I am not getting unemployment either. We checked with a couple of local banks and they told us after they review the information they can not give us one because we owe more than the house is worth. At the begining of this month my husband decided to get on line and check, he found the web for Quicken Loans and submited our information.

That same day we received a call from one of the representatives from Quicken and explained to him the situation and he told me they could not do anything either. But the next day I received a call in the morning from Jeremy saying that he was from Quicken and wanted to help me with the loan, I asked him how he was able to help me when the other representative said they couldn't, he said he has more experience, than they work with the FHA and he will be able to help me (I explained to him that the loan was declined before due to the value of the house is less than what we owe according to the other banks).

Later in the conversation he told me to get started he needed for me to give him $500 and if the loan didn't get approve I will get the money minus the appraisal fee. At that moment I asked him again what happen if the house is worth less than what we owe, and he told me we have options (plural) which I assume that they can loan you more than the house is worth due to good credit since my credit is over 700 or something similar (because he was aware at that point than we didn't have any extra money due to my work situation).

Taking in consideration what he told me that he was going to help me to get the loan even in the house value is less I accepted, and taking money than I really can afford to give I gave him the $500.

About 3 or 4 days later we received and e-mail saying that the loan was approve but last Monday December 7 I received a call from Jeremy saying that was not approve and the only way to do it is for me to come up with 8 or 9 thousand dollars (he knows better we don't have that kind of money).

When he called me I was in the doctors office and when I called him later and asked about the options he promised me, he said coming up with the money was the only option and he will send me the appraisal information.

Since I was obset I decided to wait till yesterday to call him back, I told him I wanted to have my $500 back because I was lie from the begining, he said he can not give me back my money. Later I sent him an e-mail telling him that I he didn't give me back my money I was going to do a complaint in the internet.

He called back and told my husband he listened to one of the calls and he said he told me for the loan to be approve the house needs to be worth $73, 000. At that point I sent him another e-mail asking for the recordings to be send to me because if he mentioned something like that I will never give the money because I know for a fact the house with the market drop doesn't worth that much. And if he mentioned after I gave the money I trusted in his word than he had other options for us.

He called me back and offered to return to me $175 and sent me the appraisal, he told me too that he listen to the first conversation with the other rep when I told him what the other banks said but he is saying that I never told him directly to him than the other banks said that house was worth less than the loan amount.

I am requesting to have the full amount send back to me due to his lies and deceiving ways. I requested to get the tapes of the conversations and he is not giving them to me because he knows he did something wrong.If they refusing to do anything I will send a letter to the FHA or whoever I need to and then the public will know what kind of company they are.

And I requested him to send me something in writting saying I am getting back the $175 and he is not doing it either.

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Diane
Gardner, US
Mar 28, 2009 4:05 am EDT

Got approve then when I saw the settlement statement I was shock to see 2141.37 for disount fee I was never told about. Appraisl was low $130000 but only owe $87736.25, so I had the 20% down payment. Was told they give me that back in cash but I see no paper showing that. I know they got my $500 which they make some excuse to keep. Should I back off or sign in few days and see if I get that back? This is getting shady by the minute. They said I get that back but contract was already done is why they giving cash back.

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Reevez
, US
Aug 15, 2009 3:36 pm EDT

My experience with Quicken Loans - Rock Financial is just more of the same complaints already posted here. Based on the postings here it sounds like the Quicken Loans business model has remained the same since 2017: they promise you satisfaction. Get your $500 good faith payment. Pitch a good program and lock your rate, which will expire after 45 days. Provide appraisers that value your home well below market value. Tell you they have to change your program based on the low appraisal. Try to get you to agree to a less attractive program with higher rate, more points, and more cash at closing. And to top it off they deny you a refund when you finally get fed up with dealing with them and their antics.

I even had the last loan manager I was working with tell me it was my fault because I should have known my appraisal value before I started the process. I worked with the first loan manager (who claimed to be an Eagle scout when he found out I was involved with Scouting) to pull comparisons online to verify my estimates we're realistic. My appraisal came in about 20% lower, or $100k. Not even close to the local comparisons. Beware - Do business with Quicken Loans at your own risk. I, nor my friends and family will make that mistake again.

Investors beware - Short sighted business model that results in eroded customer loyatly and eventual failure.

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Fmorris76
, US
Aug 23, 2010 3:53 pm EDT

I started the process off with Quicken loans through an inquiry through a website. I got calls from four companies and chose to start with Quicken Loans because I remeber them from TV. Long story short, they charged 500 dollars to get an estimate for me which ended up being .25% higher in rate and several thousand more expensive than what was talked about over the phone. When I tried to cancel with them for being switched I was told that I could not get a refund for the money. I am in process of battling that out now. Since then I have started the process with another Broker who told me to NEVER pay any fees up-front for an estimate or a rate lock. I recieved paperwork from this broker and a confirmation that my rate is locked at the agreed upon rate and cost. Do NOT go through this lender for any reason.

If you want a real quote and no charge to find out what you really qualify for, the Broker that I used is First Integrity out of California. I have been working with Jason West there and have been very happy with his professionalism and honesty through the process. Thier website is firstintegrity.us. His phone number is [protected]. Do NOT use quicken for any reason! They are a major rip-off.

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fizzlenatorefiel
Henderson, US
Jun 07, 2009 1:46 am EDT

I contacted Quicken Loans over 2 months ago to see if i could get approved for a loan. They approved me for a loan in the amount of $200, 000.00 and emailed me a "pre approval letter" stating that i was now approved and to begin searching for my new house. for 1 month i searched for homes and found one that i really liked. I put $3000.00 down to the title company to hold the house and then started the loan process. Quicken loans told me that i needed to pay them a $400.00 deposit to get the loan process started. They told me the deposit was needed to show good faith that i was going to use them for the loan and not any other company, i agreed and payed the deposit.1 week goes by and i didnt hear any word back about the loan, i called them and asked them how it was going and they assured me that it was getting done and they were working on it. Week 2 goes by and they called and said they still needed more information for the loan documents, i agreed to send them everything they asked. week 3 goes by and still the loan was not completed and i called them and they said they needed more information from me to complete the loan process, i agreed and sent the information. Week 4 and the loan was still being processed and i was becoming very close to losing my $3000.00 deposit i gave to the title company, because it was in the contract that it will close by june 5th. I called them and asked to speak with someone in charge. I was later contacted by the regional vice president that assured me that it was going to close the next day and there was nothing to worry about. He promosed to call the next day and i heard nothing back from him. The next day i called one more time and spoke with him and he assured me it was going to close the next day. I heard from him the next day and he told me that he needed more information to complete the loan, i agreed and faxed in what he needed. The next day he called me and told me that it was looking good and it will close the next day. Yesterday (the day before i lose my deposit) he called me and told me that he was unable to approve me for the loan and there is nothing he can do. Today i lost my $3000.00 and also the 400.00 they made me give them as a good faith deposit. Why does Quicken loans take your ss# and proof of income and then pre approve you and ensure you that you are approved for the loan and to go find a house...if later (after you have payed $3400.00) tell you that they are unable to approve you for the loan? Why didnt they tell me after the first 2 weeks of dragging their feet that they can not approve me? Why did they wait until the day before i lose my deposit that they can not do anything for me? Why did they LIE to me 9 different times? I work hard for my money and losing $3400.00 is not an easy loss to accept. DO NOT ever even think about using Quicken loans! They are a group of scam artist looking to make an easy $400.00 off you with no intent of being honest or even completing the loan as they promise. If they were an honest company they would have told me the truth after the first week that they were unable to appove me...i would have had time to find a different loan company and not lose my $3000.00. My email address is Fizzlenatorefiel@yahoo.com. Anyone that wants to share an experience they had with Quicken Loans or want to ask me more questions about their shady business practice, feel free to write me. Quicken loans, you can feel free to email me and explain how you sleep at night taking money from hard working Americans...Class action law suit? P.S. I'm going to post this letter on 10 blogs sites every day for at least a year. I will also email this to everyone on my contact list and ask all my contacts to do the same. P.P.S I forgot, I also lost $400.00 for the appraisal John Fresno, California

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tatyana
, US
Sep 24, 2008 5:29 pm EDT
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I have purchased the house in 2017 . i just looked at my file with quicken loans and I found out that my loan application was made on lies and we are about to lose our home because we cant afford it at 1300 a month payment.At the time i apply for a loan i was making 11.00 an hour working part time and i got approved for 150.000 loan how? i thought that was my credit score that got me approved i guess not that was the lies that loan officer made.I dont know who i can talk to about my situation but something has to be out there who can help me to keep my home.

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corporateadvocates
, US
Feb 02, 2011 1:38 am EST

http://www.reserveathamman.com/

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Quicken Loans terrible experience!

It was one year ago today that I was terminated from Quicken Loans for being outspoken about the stupidity of buying Christmas gifts for directors that earn well into the six figures, and for being part of the overtime lawsuit. On a side note, JP converted to Judaism. He's actually half Italian and was raised Catholic, but since Dan Gilbert is Jewish, many of the directors converted. Talk about selling your soul! I must admit that getting canned actually left me with a sense of satisfaction and relief. I was able to collect 6 months of unemployment and find a great outside sales career.

Excluding military service, I've spent the better part of my working life employed with insurance companies and banks as a sales professional. From schlepping life insurance in people's homes at 10:00PM to writing refinance loans to dissatisfied credit card clients, I've pretty much taken the monetary tour de services financiers over the past 18 years or so. Here are a few things I've picked up along the way:

People possess an infinite capacity to be disrupted by minutiae. If you complain long and loudly enough, you'll eventually get a discount. The customer is seldom right, though mostly tolerated. Pretension is encouraged, as long as you have the ability to pay for it. A little sadism can often go a long way. And so on. But these things are minor compared to the things I've learned from the corporate culture during my 28 weeks at Quicken Loans:

-Intelligence, for the most part, is threatening.

-Political awareness is more important than performance.

-Subservience opens more doors than knowledge.

-Loyalty is contingent on profitability.

-Motivation is primarily fueled by self-interest.

Apathy is rewarded as often as responsibility. Most importantly, I've gained a renewed respect for the resilience of humanity mostly from my underpaid, overworked and disrespected co-workers. Except for J-Mo. When the mortgage industry crashes down in the new year, I look forward to asking him for advice on an I-pod at Best Buy.

I've worked and trained alongside hard-working individuals who have been incessantly misinformed about their competition, condescended to by self-serving leaders (who constantly confuse status with soul) without retaliating. They have done so while retaining their sense of personal pride and professionalism along the way. It was a pleasure to have worked with you.

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Update by Valerie
Dec 09, 2007 12:00 am EST

'We Eat Our Own Dogfood':

-With the little money we pay you for your 60-80 hour work weeks, we want you to buy are junk wall stickers, Fatheads. And for the 1% who actually own a home, we want you to refi with us and pay more so that we can sell your loan in a few weeks, but we will put you on our loan tracking system (we will bug you and try to get you to refill every couple of months to make sure you have no equity).

'A Penny Saved Is a Penny':

-Although letting screwed over employees receive their just unemployment, we can save Gilbert what amounts to his billions as basically a PENNY to you and me. And for our management, we don't try to save on cocaine, we buy the best uncut coke for our incentive trips.

'Every Customer, Every Time, No Excuses, No Exceptions':

-Even if the customer is in a great mortgage program, we can spin it to where we can screw every customer any time. If you are not willing to do this, we will find you and root you out.

'Obsessed With Finding a Better Way':

-We are obsessed with finding better ways to drain every ounce of sweat from our employees. We are obsessed with finding better ways to collect more deposits knowing that they will not qualify.

'Every Second Counts':

-We find suckers to work 60-80 hours a week for peanuts making us very wealthy only to spit them out in the end. We (upper management) enjoy the fruits of all their seconds they put in. Skip lunch, forget your family, you need to be on the phone, if not you may miss that app call. When you get home, log in, that is what the great bankers do!

'Ignore the Noise':

-As half of the sales force is getting fired and directors are strung out on coke, ignore this. Keep working 16 hour days till we fire you so we can get every ounce of sweat from you and turn your loans over to the bankers who are doing favors for directors when you are gone.

'We are the They':

-If you work 80 hours per week, become a coke addict, and divorce your wife and forget your kids, you can become one of us. We are one big dysfunctional family.

'Take the Roast Out of the Oven':

-Even though you don't know anything about mortgages, pretend, and give wrong advice to people on their biggest asset. Don't worry if you screw up, as long as you made Dan Gilbert a few bucks.

'It's Not About Who is Write, It is About What is Right':

-As long as you don't voice your opinion and try to say this isn't the greatest place in the world. In that case, we will have to fire you.

Did I forget any...

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relieved400
Clinton, US
May 25, 2010 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

oh hey daveh...wow here you are again...on the payroll are ya? They speak the truth...keeping popping up on all the employee complaints. Are you the pawn that was convinced you are doing a good deed for daddy quicken. Ill take the employees well thought out comments next to the one sentence you have managed to copy and paste.

FU brotha! get a real job.

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daveh
, US
Nov 23, 2008 1:41 pm EST

What a hoot. A disgruntled former employee claims people converted religions to appease Dan Gilbert.

Look, Quicken may work their people awfully hard, but I'm guessing they made a mistake when they gave a delusional nut like you a paycheck in the first place.

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Kat
,
Apr 20, 2008 6:13 am EDT

You should send a factual and detailed letter to the FTC. Your letter will help support the claims of many who have been taken advantage of. The better picture the FTC has of this company, the better for all.

FTC
Consumer Response Center
600 Pennsylvania Ave., NW
Washington, DC 20580

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Quicken Loans i've been scammed!

Quicken Loans - www.quickenloans.com

I recently had the pleasure (not) of working with Quicken Loans. I consider myself a very smart person when it comes to matters of finance. I've had some bad things happen in the past that made my credit situation not so great. I have a first and second mtg. on my home. The first is fixed at 6.75% and the second is also fixed, but at a much higher 14%. The first is for $315,000- the 2nd is around 30,000. I was hoping to combine both of these mortgages for 1 nice low interest rate and was very thrilled when Quicken called me to say that they could offer me one low rate (6.75%) mortgage by combining both of my loans. They just needed a credit card to put my 'good faith' deposit on in order to lock my great low rate. The red flags started going up, but they were promising to deliver. I told them my home was valued somewhere in the $380-390,000 range and was again, insured that I shouldn't have any problem receiving financing. I am aware that the housing market is at an all time low and asked the broker several times what my chances were of my home appraising for enough to make this work. He said that he was 99% confident and that based on the tax records, I should have no problem with the appraisal and if I'd just give him my $500, he would go ahead and lock my rate and order my appraisal. Supposedly, he did that and the appraisal was done within the next 2 days. Unfortunately, my appraisal came back at only $335,000- which made ABSOLUTELY no sense to me because I just had an appraisal done in the beginning of the year that came back at $375,000! There have been several home sales in my area since and it makes sense that that number should have gone up- not down in just a few months time! Well, my Mtg. broker never called after the appraisal and I finally decided to call him to find out about it. He told me the bad news ($335,000) and said that he would speak to his mgr. about doing a value appeal? If that didn't work, he would order a second appraisal. That is where I stand as of now. I should have explored the [redacted] before dealing with this company, and I also should have gone with my gut instincts and NEVER have given them my credit card number. My mortgage broker got rude when I told him that I just didn't feel comfortable giving him a credit card before anything was done, and he promised that all would work out and that I didn't have anything to worry about. Does anyone have any suggestions on what I can do now? Is that $500 just gone, or do I have any recourse? HELP!

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trd54
, US
Apr 17, 2011 5:57 pm EDT

THEY TRIED THE SAME THING WITH ME BUT I KNEW THERE WAS NO WAY I WOULD EVER GIVE THEM $500 TO SUCURE A LOAN! THEN WHEN I TOLD THEM TO KISS MY [censor] THEY CONTINUED TO CALL AND HARASS ME DAILY. BUNCH OF [censor] HOLES WORK THERE! DO NOT US THEM! RUN FOR YOUR LIVES!

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Lisa
,
Jun 07, 2008 10:58 am EDT

I agree slavary was abolished years ago but obviousily Dan is taking out on Americans what Hitler did to his people in the concentration camps!

Is is sickening and I would love to get everyone together and take this to the Supreme Court because this is a supreme court issue.

I also worked at Quiken for 2 years and left it was destorying my entire family and children. It is like a hooror flick they bring red bulls up past 7:00 p.m. so we all could keep working until Midnight...

For what 24, 000 a year and wow 250.00 on a loan that you are making 7k on

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JFromSpringdale
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Apr 24, 2008 8:56 am EDT

By the way I did get my 500.00 back...

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JFromSpringdale
,
Apr 24, 2008 8:55 am EDT

I too was ripped off, I complained loud enough and was getting ready to really yell...I was called by the "manager", they made sure I got my 500.00 back.. See my complaint...same story.

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noname
,
Dec 19, 2007 9:20 pm EST

Unfortunately your appraisal didn't work out but even if you hadn't given them the credit card, you would still have to pay for the appraisal. My sister went through a broker who pressured into a loan and when she backed out, she had to pay the appraisal. Why should they have to pay for an appraisal when you were misinformed about the value of their home? You should be pissed at the company that let you finance more than the value of the home. unless you are in Seattle or Austin, i'd bet your market value has decreased just like it has all across the country.

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Anaya
,
Oct 04, 2007 11:46 am EDT

I used to work for this company. As much as I dislike them (for much different reasons) I have to disagree with your complaint. Appraisals are done by 3rd party companies. Mortgage bankers can't exactly come to your house and do an appraisal. It is unlawful for the banker or the client to have a relationship w/the appraiser, so the company has a 3rd party that sends out appraisers.
Some companies completely disregard this law, and send out appraisers telling them exactly what value they need, and bribe them to give it to them.
This will only hurt you however, in a case like this, where you are lead to believe that your house is worth more than it really is, hindering your chances of getting a good refinance.
So honestly, this has nothing to do with the company or your banker.
I don't have an explanation for his rudeness, however.
I hope this helped clear things up.

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Quicken Loans avoid quicken loans!

I just had a very negative experience with Quicken Loans, so I thought I'd email all of you with a warning so you could avoid a similar experience. I'm hoping you'll pass on this information to others as well.

The radio constantly plays commercials for Quicken Loans, including an advertisement for their "interest only" plan. Because our adjustable rate with our present lender just went up (increasing our monthly payment about $100.00) I thought I'd look into what Quicken Loans had to offer.

Warning! Do NOT work with a company over the phone! You need to be able to sit face-to-face with a loan officer to discuss the options and review the tons of paperwork you'll be signing!

Quicken did everything via phone and fax machine, and they put high pressure on me to get everything signed and returned ASAP or they wouldn't be able to lock my loan rate in. They also want a credit card to cover their expenses during the loan process, which they say will be reimbursed to you in full at the closing. Unless I misunderstood him, and I don't think I did, my loan officer, Robert, told me no charges would go on my card unless the loan was a sure thing, then when the loan didn't go through due to a low appraisal, I found out they charged $316.10 to my card for expenses such as the appraisal.

I've contacted Quicken's Customer Relations Department who says they can do nothing about refunding the rest of my deposit money because, although they randomly record phone conversations, she couldn't find anything discussed between Robert and I to support my claim that he told me no charges would go on the card unless it was a done deal. It doesn't matter that he wasn't returning my calls regarding this issue, or when he finally returned my emails he completely avoided my accusation that he told me nothing would be charged. In my rush to review and sign the 13 pages he faxed to me that he said he needed returned IMMEDIATELY to lock in my rate, I missed the paragraph about the deposit that clearly stated the deposit money will be used to cover Quicken's out-of-pocket expenses, a paragraph that Robert never mentioned to me, but probably would have been discussed had I met with a loan officer face-to-face rather than doing this over the phone with someone who didn't
cover any of the details of the paperwork.

So shame on me for not reading the paperwork thoroughly, and shame on Quicken Loans for using high pressure sales to get your credit card information and your signature on the dotted line. I will never consider doing business with them again, and I wanted to let everyone else know to avoid them when considering applying for a new loan or refinancing.

A last note: That interest only loan is a scam. The interest rate they offered was higher than what I'm paying now! In addition, when they advertise that you can make less than your minimum payment, you must realize that you are short-paying your payment that month and those monies will come due eventually. It's a dangerous and ridiculous idea for a loan. In addition, when I received the 13 pages of paperwork, the page that listed my "minimum monthly payment" had an amount filled in that looked much cheaper than my present monthly mortgage payment, when in fact those numbers were what I would pay if I chose to make less than my minimum monthly payment. In other words, that amount was NOT my monthly mortgage payment on the interest only loan, it was the minimum amount I could make if I chose not to make my full payment. I didn't realize this until my loan was toward the end of the process and I informed Robert, my Quicken loan officer, that my interest only payment would actually be higher than my present monthly payment, and that the paperwork I signed was extremely misleading regarding what my monthly payment would actually be. He stated he hadn't realized the paperwork was so misleading and he'd look into it. Somehow I think everyone at Quicken Loans knows EXACTLY how misleading that paperwork is.

Lesson learned - avoid Quicken Loans! Pass it on!

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Quicken Loans took money from my bank account

We, me and my fiance both applied for the quicken loan get cash today and pay it back. You get paid without our knowledge they charged for something we new nothing about know we owe the bank overdraft fees of $218.90 for what? We will take action with our lawyer against this and they did not give us a loan just took our money.

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Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

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Quicken Loans contacts

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

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