Quicken Bill Pay / Unauthorized billing
I scheduled a payment on my credit card account for the same day that I get paid. Quicken Bill Pay created a paper payment for an account that could have been paid electronically, mailed it early enough that the credit card company received the payment and processed it two days before the payment was scheduled. As a result, there were insufficient funds in my bank account to cover the payment, my bank returned the payment, and charged me an insufficient funds fee of $35. The credit company did the same, another $39 returned check fee by credit card company, a late payment fee of $39, and they jacked my interest rate from 4.99% to 28.99%. I called the credit card company and they would not work with me. I called Quicken and they told me it was not their problem, so I just fired Quicken Bill Pay because this little stunt is going to cost me hundreds of dollars in late fees and additional interest charges.
I have been a Quicken Bill Pay customer for a long time. 8+ years. When I first signed up for that service, the premise was that you scheduled a payment for the day you wanted it to be paid. They would send a payment and then debit your bank account the date it was scheduled. Seems that they don't do that anymore and it's cost me dearly. They could care less and blamed it on me. I am hopping mad and think that they don't deserve to be in business.