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1.3 479 Reviews

Quest Diagnostics Complaints Summary

34 Resolved
445 Unresolved
Our verdict: If considering services from Quest Diagnostics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Quest Diagnostics reviews & complaints 479

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A
4:04 pm EDT

Quest Diagnostics blood work for toddler

We needed blood work for our 4 year old son because of constipation issues. They attempted to draw blood from one arm but missed so they drew the blood from his other arm. If they weren't sure about their 1st attempt & the vein wasn't visible, they should had not stuck him until they were sure about it. It's bad enough that he was suffering/scared about one shot; he should not have had to go through it twice. As if that wasn't enough, then they waved the tube filled with his blood in his face to show that they were done as if that was supposed to make him feel better... Not professional at all. When it comes to any type of medical treatment/procedure, you don't want a rookie touching your child.

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9:40 am EDT

Quest Diagnostics labwork

I had an insurance change at the beginning of the 2018 year through my employer and had NOT received any information as to where to go for labs at this point. I always went to QUEST with my prior insurance and it was in network. My new insurance had NO copays for any labs whatsoever so it should always be free. My doctor ordered my lab on a QUEST order sheet and at the QUEST center I was told my United insurance was accepted and in network. Well this information was wrong as Quest is not in network. I did not know this and had my labs done 2/20/2018 at Quest anyways. I found out later that I had gone to the wrong lab and called QUEST to see if they could cancel the labs I had just done 3 hours prior and the rep said no, but that I could call and ask for a one time forgiveness to wipe the bill clean since this happens all the time when people change from one insurance to another. Well, the bill came today and I called Quest billing as told to by a Quest representative on 2/20/18 and spoke with Erica Jones who was very rude and accused me of getting my labs done at Quest when I knew I should not of gone there. Umm, why would I go there purposely and wait 2 hours for lab work in their nasty dirty office where everyone smelled like cigarettes knowing I am going to have to pay out of pocket for it? I then spoke with a supervisor, Josh Stanley who was just as rude and unprofessional. He said I was told wrong info and they cannot ever reduce or zero out a bill and told me it was my fault and I should of read my handbook. What handbook? I never received a handbook from United. I am disgusted in their unprofessionalism and rude behavior. It is bad enough to have to be sick and get lab work every couple of months, but to have to deal with ignorant rude people at Quest makes it worse. I have enough medical bills and to have to pay for labs that are supposed to not cost me anything BECAUSE I WAS SENT TO THE WRONG PLACE is disgusting. This bill should be wiped clean for me as it was promised in February by the first billing rep at Quest that I spoke with. Date of incident 2/20/18. client invoice # [protected].

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9:56 am EDT

Quest Diagnostics billing 11 times more than what was initially communicated

My wife had undergone for some blood work which was related to her very initial stage of pregnancy confirmation on 27 Jan 2018 but before giving the blood sample we confirmed about the cost of those test by providing our insurance details and we were told that these tests would cost maximum of $100 and if insurance does not cover at all then these $100 would be debited from my Credit card so my Credit card details were also taken. We also had been provided a details containing the estimated cost of $100.
After 1 Month, I observed that $100 was charged by Quest on my Credit Card and then in March 2018, we also received a bill of approximately $1100, mentioning remaining due close to $1000. This is now really shocking for us to understand how come they serve a bill of 11 times more than what was told us before test (and estimation for same was also provided). If it would have been informed to us before actual blood work, we would not have undergone tests at all for sure but sending a bill of 11 times of what communicated before test is a total fraud/cheat/wrong information.
At this stage, when my wife is going through pregnancy time, we both are going through mental depression due to this which may impact her pregnancy as well. So we really want someone to check on this case as soon as possible because we reached out to Quest Billing department and they just said that Lab person did not give you correct and complete information hence nothing can be done and I have to pay this bill but why we are suffering for that?

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1:38 pm EDT

Quest Diagnostics lab billing

Quest does not take the insurance negotiated price into account when billing. They charge insurance a high rate, get paid by insurance and expect you to pay the difference. I paid the amount the insurance company said was my responsibility.
I have called Quest numerous times, my insurance company reissued paperwork to them but I am getting collection calls. I am told that this will be sent to credit bureau if I do not pay $944.78 for 5 lab blood tests taken at my daughters annual physical.

I have had many issues in the past with Quest. In 15 years with the same insurance, I have never paid another company more than $60 and that is for numerous tests. Usually my lab bills are under $10.

I have spent so much time on phone with Quest, BCBS and doctors because of code issues etc. In the past I just paid the $209 to $300 to avoid the hassle and my credit being ruined. I am not paying $944 do to incompetence.

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4:08 pm EDT

Quest Diagnostics courier driver road rage

On 3/30/2018 at approximately 4:30pm on VA route 50 westbound, the bald/white bearded man driving car #75335 with license plate VTB-9212 stopped in the road next to me and yelled through the window telling me to use my eyes and using his hands to point to his eyeballs. I had put on my signal to change lanes when he was in my blind spot but saw him when he pulled up more so did not even change lanes. He still decided to try and intimidate me by stopping next to my car twice to yell through the window. He gave me the middle finger with both of his hands and was clearly very agitated. He looked like a complete crazy person he was in such a fit of rage. I couldn't help but laugh at how ridiculous he looked and he proceeded to mock me with his fake laugh. I am a young woman and did nothing to warrant this disgusting behavior of road rage and attempted intimidation. I took photos of his vehicle to report him. Someone crazy like him should not be operating a vehicle for Quest Diagnostics because it makes the company look bad. This man should be fired.

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4:02 pm EDT

Quest Diagnostics quest diagnostic roadrage driver 117040

We were driving from the i25 to Belleview Ave by the Denver Tech Center at 207pm I believe.
We were turning right from the off ramp to Belleview (of which we have our own lane and it was clear for me to turn)
And your horrible road rage driver with white Hair was in the lane next to us and decides he's just cominging in my lane.
He begins screaming and cussing at us asking "what the [censor] are you doing" "I have the [censor]ing right away"
My daughter was like what is wrong with this guy he can't just come to our lane like that, is he going to punch us?
I said no just ignore him. Then he gets behind me and rides my bumper and almost hits my car as we waitied at the light to go straight and he was going to go right. Before he does he stops, rolls down the window and begins cussing at us again. I said it was our lane, you can't just come over because you feel like it.
He started cussing again and I said [censor] you too leave us alone and drove off
Is this seriously the kind of drivers you have?
Driver 117040

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12:52 pm EDT

Quest Diagnostics driver

On Tuesday aprox 16:50 this driver appeared to be very agitated and was beeping at a few drivers. He ended up behind me as I was getting into the highway in Campbell Ave in west haven. I looked in the rear view mirror and then witnessed him throw a small pizza box out his window. I let him pass me and took a photo of the vehicle to obtain the number on the car and plate.

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2:40 pm EDT

Quest Diagnostics blood lab work

Went in to quest diagnostics on colonial drive in Margate Florida for lab work ordered by my physician. Upon arrival I signed in on a sheet of paper as they did not have an automated sign in( that was no the issue) I sat there for 40 minutes in a visible location in front of the window, 3 employees passed by, never addressed or asked me if I was helped already. The office was closing at 3 pm that day, I got there at 1:30 so I was not pushing the time limit. The employees could be heard in the back office having conversations not work related and they simply did not care about getting their job done, I simply left. Quest needs to hire competent employees and follow up with training. That is a shame!

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11:27 am EST

Quest Diagnostics quest diagnostic

Muy mal servicio para a tender a mi hijo con autismo, la señora alvarado le hablaba al niño en un tino muy fuerte le explicabamos la condición del niño y ni aun asi le tubieron paciencia.. tambien atendio a otra persona antes q ami hijo y le hablaba igual.. al parecer esta persona no esta apta para trabajar con muchas personas y menos con niños.. deberian de decir q no aseptan niños con una condicion en especial para no pasar por esto.. gracias

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2:09 pm EST

Quest Diagnostics very sarcastic and seem upset

ZULEKHA. Was very sarcastic and got very upset because the Dr did not send what kind of lab work was needed. In the past other lab technician has help me by calling the Dr and getting the info. We arrived at 10:25am fasting and right now it is 12.00pm and she told me almost yelling that it was my responsibility to bring what is neede . I have been coming here for more than 2 years and this is the first time I have a problem.

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7:52 am EST

Quest Diagnostics inconsistent & discriminatory billing practices

I had labs completed 5/5/17 as part of an annual physical. Invoice# [protected] & [protected]. There were tests coded incorrectly either by the physician's office or by Quest to Anthem insurance. After months of unsuccessful calls, I sent a letter dated 12/20/17 requesting the codes that were submitted from the physician's office and from Quest to Anthem for the 5/5/17 and 11/17/16 tests. I had the same tests 11/17/16 that were billed and covered correctly. In addition, my wife had a few of the same tests on 5/11/17 that were billed and covered correctly. Quest refused to provide this information because they are either too incompetent to provide it or are hiding their previous incompetence in the billing department and discriminatory practices in not covering the same tests that my wife had covered. I will not pay for something that was not only covered last year, but covered for my wife this year. I expect Quest to do their jobs and either fix the errors or provide the information that shows where this process went wrong.

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10:22 am EST

Quest Diagnostics patient website - less employees "human beings"

January 15, 2018 went to have my lab tests done. From more than 3 people working last year, I found a machine where to register my info. The same person who look my info in the computer was the person taking my blood. Then I want to see or get my results, I have to register in the internet. I tried for 2 days and it keeps saying something like "it can not connect-wrong info".
The info is correct!, Try to talk to a "human being" on the phone. No such luck!
What kind of jobs are the "human beings" going to have in the near future?
We can not get information or results.

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9:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics unprofessional attitude and supar method of taking blood

My husband and I went to Quest Labs for our yearly blood and urine tests.
We had a very unpleasant experience. There was a young lab person who took the blood in room 2. She was nasty and left a mark on my arm. She said I'm taking the blood from left arm and didn't even ask which arm is better for me like in the past they did. Then she didn't even talk pleasantly but kept looking at her cell phone and told me just pee in the cup in the bathroom and fill tube to blue line. By the way she left a big red mark on my left arm which I never had after a blood test before.
My husband wasn't so lucky. The girl made 4 unsuccessful attempts to extract blood from my husband. He was getting dizzy. Finally she sent him to room 1 where a very nice experienced lady was able to get blood from him at first shot at it. He also has marks on his arm from her. We look like needle users. It is sad. This girl should be terminated. She has no sense of what she is doing and is very unprofessional.

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4:06 pm EST

Quest Diagnostics physical abuse by quest diagnostics employee at sahara ave, las vegas nv

I had blood work done on 11/30/2017 in sahara ave, Las vegas branch. There was technician, her name is "FLORIDA" who drew my blood was so rude and poking in 4 places to get nerve. I requested her to use the butterfly, She said "I know, that's what am using". Finally she got it in one place, while drawing blood she took out the needle in the middle, she said blood got stuck and did poke at another place for rest of the tubes. Even though she got the nerve while drawing the blood she kept poking and turning the needle left and right. I yelled at her saying please STOP and I even cried. She kept doing that. As soon as she removed the needle nerve was bulging. She did not even say anything as courtesy. It was very painful and turned out black totally for couple of days. It's physical abuse. I said I will complain, she said OK here is my name was showing her badge.

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8:25 am EST
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Quest Diagnostics erratic/aggressive driver

This morning (11/30/17, approximately 8:37am) I was driving on Ridge Pike in Pennsylvania, when the driver of vehicle #75993 with PA license plate KKH3611 sped up to cut me off while their lane ended. I checked my rear view mirror, and there were no vehicles behind me where she SHOULD have merged in. I had the right-away, and they cause me to brake/swerve into oncoming lane to avoid collision. I also had a 1 year old in my vehicle.

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5:26 pm EST

Quest Diagnostics bad attitude of quest lab employee

I went to quest lab on 11/20/17. there was one guyanese looking woman there. I don't remember her name but she was the only one working there that day at that center.. Quest Diagnostics Queens Flushing, 4161 kissena blvd at concourse level.

she had a very nasty attitude. she was asking me what I do for living? keep staring at me instead paying attention to blood tube while she was withdrawing my blood. she refused to remove the tube even though it was completely full of blood because she wanted me to answer what I do for living. when I asked her to pay attention to blood drawing. she replied, "don't tell me what to do." she had a very bad attitude. people like her should not be drawing blood.

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7:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quest Diagnostics - driver complaint

I'm writing to report an erratic Quest Diagnostics vehicle. While driving to work this morning, vehicle #142, PA Licencse plate KBA-2747 literally drove me off of the road. I was waiting in traffic to merge onto 279S heading into Pittsburgh when the Jeep vehicle came speeding from the left lane and cut in front of me without any turn signal or warning. I...

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5:26 pm EDT

Quest Diagnostics lab test results

On Wednesday October 11th, I submitted a urine test to Quest Diagnostics at 8186 N. Lindbergh in Florissant, MO as a background check for employment testing. I have submitted test to Quest three other times over the last two years, so I am familiar with the proper protocol and procedure. I take a prescription drug that although it is not illegal, always shows positive results on urine drug test. So I was expecting to get a call from someone to ask me to provide prescription information. That call never came. The call that I did get, was from the potential employer, informing me that they could not offer the job because the results of my drug test were positive? What?!? I've never in my life taken drugs. Are you serious? I have a prescription for whatever drug showed up, but no one bothered to ask for it . Then I was asked why I didn't bother to disclose this information up front if I knew I took a prescription that would show up on a drug test. Because I was never asked. That's not the proper protocol. I tried to explain. I tried to give information up front before, and was told that would be handled on the back end. So after pleading my case, and crying in disbelief, the HR manager agreed to look into it. The other twist is that I am currently a contractor for the company I'm trying to become permanent with. So a failed drug test will cause me to lose my contractor's position as well, With one phone call. Just like that? So what happened? Why didn't I get a call or a voice message or anything. Don't even remember seeing missed calls. I was told that they called me three times, three days in a row, and each time, they got a fast busy signal. That's odd. My phone seemed to be working just fine for others on those three days. Both incoming and outgoing. I never got a call from them. I never got a voice message. Additionally, I did not get a letter in the mail. I did not get an email. I was not asked for an alternate phone number. They did not try to find an alternate phone number. They didn't report that I failed the test with a legal drug, and they couldn't get in touch with me to verify the prescription. They simply reported that I failed the test. And just like that I lost the job. This can't possible be legal or ok to do reporting like this. Reporting that can immediately affect another person's lively hood. I honestly don't know if it is Quest Diagnostics that contracts with this MRO (don't even know what that stands for) but that's the lab who failed the test or if it's the company I was trying to do business with. But I do know, someone needs to make some changes.

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11:56 am EDT

Quest Diagnostics missing test

This in reference to Specimen: HL406220B and Patient ID 4252144
about my blood text collect 10/5/17. My Dr. requested a Vitamine D test, it is missing on the test result. I called talked to their result department, the agent is very rude and told me it is on my Doctor's order but not tested and asked me to do another one. Other than she did not say sorry to me. she proudly hang up my phone while I asked her how can we avoid this of happening in the future. That is wrong, I like to know how can I do differently to avoid this of happening.

Regards
Anne H Lee

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1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics phlebotomist / becky

We signed in and waited for about 5 to 8 minutes. So I told my son to tell the lady he need labs. Another 5 minutes went by. So I said ma'am how much longer do we have to wait for labs she said "another 5 or 10 minutes". I replied he has a test at 1. She said I can go to another Quest. So I left. She only drew 3 people before 12:45 p.m. He would have been #4. She was only playing on the computer it was no patients in the waiting area.

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Quest Diagnostics In-depth Review

Overview: Quest Diagnostics is a leading provider of medical testing and diagnostic services. With a rich history and background, the company has established itself as a trusted name in the healthcare industry.

Services Offered: Quest Diagnostics offers a comprehensive range of medical testing and diagnostic services. From routine blood tests to specialized genetic testing, they cater to a wide range of healthcare needs. Their unique offerings include advanced molecular diagnostics and personalized medicine.

Quality and Accuracy: Quest Diagnostics is known for its commitment to accuracy and reliability. They utilize advanced technology and equipment for testing, ensuring precise results. The company holds various accreditations and certifications, further validating their commitment to quality.

Accessibility and Convenience: Quest Diagnostics has a widespread network of locations and facilities, making their services easily accessible to patients. They also offer online appointment booking and scheduling options, saving time and effort. The turnaround time for test results is generally prompt, ensuring convenience for patients.

Customer Service: The customer support provided by Quest Diagnostics is highly responsive and helpful. They offer multiple support channels, including phone, email, and live chat, ensuring that customers can easily reach out for assistance. Inquiries, complaints, and feedback are handled efficiently and professionally.

Pricing and Insurance: Quest Diagnostics maintains transparency in pricing for different tests and services. They accept a wide range of insurance plans and provide detailed coverage information. Additionally, they offer options for self-pay or uninsured individuals, ensuring affordability for all patients.

Privacy and Data Security: Quest Diagnostics prioritizes patient data privacy and security. They have robust measures in place to safeguard sensitive information and comply with relevant regulations, such as HIPAA. Any data breaches or security incidents are promptly addressed and communicated to affected individuals.

Patient Experience: The registration and check-in process at Quest Diagnostics is seamless and hassle-free. Their testing facilities are known for their comfort and cleanliness, creating a pleasant experience for patients. The staff members are friendly, professional, and dedicated to providing excellent care.

Additional Resources: Quest Diagnostics offers a range of educational materials and resources for patients, empowering them with knowledge about their health. They also integrate with electronic health records (EHR) systems, ensuring seamless access to test results and medical records online.

Reputation and Reviews: Customer reviews and ratings for Quest Diagnostics are generally positive, highlighting their reliability and professionalism. In comparison to competitors, Quest Diagnostics stands out for its reputation and high levels of customer satisfaction. The company has also received recognition and awards for its exceptional services.

Partnerships and Collaborations: Quest Diagnostics has established partnerships with renowned healthcare providers, hospitals, and research institutions. They collaborate with pharmaceutical companies and participate in clinical trials, contributing to advancements in healthcare.

Corporate Social Responsibility: Quest Diagnostics actively engages in initiatives and programs for social and environmental causes. They demonstrate a commitment to ethical business practices and sustainability, aligning their operations with responsible corporate citizenship.

Limitations and Areas for Improvement: While Quest Diagnostics excels in many areas, there may be limitations or areas for improvement. Suggestions for enhancement could include streamlining the appointment scheduling process and further expanding their educational resources for patients.

Conclusion: Quest Diagnostics is a reliable and reputable provider of medical testing and diagnostic services. With their commitment to quality, accessibility, and customer satisfaction, they are a preferred choice for patients. While there may be areas for improvement, their strengths in accuracy, convenience, and patient experience make them a valuable healthcare partner.

Frequently asked questions (FAQ) about Quest Diagnostics

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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

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Phone numbers

1866 930 3718 +1 (973) 520-2700 More phone numbers

Website

www.questdiagnostics.com

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