Quest Diagnostics / overbilling, failure to file insurance
Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.
In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work on behalf of the doctor. I didn't have a choice in this matter, nor did I realize what kind of company Quest was.
In a nutshell, here is the situation. They billed nearly $1, 000 for a basic series of tests. I filed it under insurance, and the insurance plan rates - or the "negotiated rates" that Quest agrees to bill - brought this down to just about $100. That's right... This company was willing to bill me $1, 000 out of pocket, yet they can make money and profit off of charging about 1/10th of that. It is insane that our health system allows this to happen, but that's what it is like when profit motive is the top priority in a health system.
My complaint isn't technically the amount that I ended up getting billed, it is the fact that Quest keeps expecting me to pay the remaining $100 fee out of pocket when I've called them three months in a row, educated them that my insurance plan from last year pays 100% for these things. They never make any effort to call my insurance or work anything out.
Here's why I'm complaining: they obviously over-bill, but even the amount that is owed they hassle patients for the money instead of calling insurance to negotiate. I've repeatedly given them my insurance information, called them several months in a row, and its the same old story. They say they can't negotiate prices with end users, they can put me on a payment plan, and that its my responsibility to call insurance and the doctor to work things out.
Horrible company, they are only interested in making money. People's health is secondary to them, they also do not work with insurance to get billing corrected. I recommend all to stay away from any doctor office involved with this company. In the new year I'm locating a new doctor and I'll be sure to ask them what lab they use for work and ensure I don't get a doctor who uses Quest since they don't know how to handle insurance billing matters and harass patients for money.
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