Quest Diagnostics / employee behavior
I had a 10:00 am appointment at Quest Diagnostics last Saturday, January 28, 2017 at 127 Union St. Ridgewood, NJ 07450 for blood works and to drop off a 24 hour urine collection. Jennifer, my phlebotomist noticed that the 24 hour urine on my lab request slip was not checked off by my doctor. I was somewhat disappointed knowing my efforts in collecting my urine the entire day of Friday while I was at work. I asked Jennifer if I can check it off myself considering I am very well aware of my 10 years chronic medical condition and I know what tests my doctor prescribed for me and being a Registered Nurse myself. Jennifer explained to me that it couldn't be legally done which I also agreed.
I explained to Jennifer that I had a previous appointment which I couldn't recall the date but with same Quest location where I failed to collect my 24 hour urine so the phlebotomist did not draw my blood instead she gave me a 24 hour urine bottle and instructed me to come back some other time with the 24 hour urine collected. Jennifer told me that if the phlebotomist at that time made a notation in the system of a pending 24 hour urine test, then she might be able to run the test. But she didn't see any notation in the system. It appeared that whoever saw me at that visit which I couldn't remember the date, did not make any notation of such.
Jennifer went out of the room a few times keeping her co-worker informed of my situation. Few minutes later her co-worker came to the room where I was at and when I saw her I remembered that she was the one that attended to me in my last visit where I was turned away because I didn't have my 24 hour urine. Her name is Shamika. I asked her if she didn't notice that the 24 H urine test was not checked off when she saw me because it's the same request that Jennifer would not run the 24 H test because it's not checked off? Had Tamika told me that there was something wrong with the slip I could have gone to my doctor and have it corrected. Shamika became very defensive and loud. She pointed out that the 24 H urine bottle that I had did not come from Quest. According to her she could have not given me that bottle. I explained to her that I am a nurse and I work in a hospital and I used the bottle from my work instead of looking for the bottle that she gave me. She loudly responded, "because that never happened". I asked her of she is calling me a liar. She responded, "yes, you are making all these up".
Shamika continued to be loud ordering me to go out to the waiting room and page my doctor. I asked her many times to stop yelling at me but she continued to be loud. People in the waiting area heard her loud voice coming from room 3 where I was at. I went to the waiting room and tried to call my doctor to no avail.
I asked Jennifer if she can provide me information of any regulatory agency where I can direct my concerns to but she doesn't know. She then called her supervisor Kara Mauro but was unable to reach her.
I felt that it was unacceptable how Shamika was yelling at me and being spoken in a very demeaning manner.
Thank you for the attention given to my concern.
388 Jefferson St
Ridgewood, NJ 07450
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