Menu
Expedia Customer Service Phone, Email, Contacts

Expedia
reviews & complaints

www.expedia.com
www.expedia.com

Learn how the rating is calculated

4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Expedia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Expedia. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Expedia reviews & complaints 1439

Filter reviews by rating
5
6831 reviews
4
2 reviews
3
2 reviews
2
0 review
1
26 reviews
Sort by:

Newest Expedia reviews & complaints

ComplaintsBoard
C
12:02 pm EDT

Expedia hotel

I reserved Hyatt Regency in Newport Beach for 4/8. When I arrived at hotel, we were told no reservation. Spent 90 minutes on the phone with Expedia, only to be advised that the hotel had not received expedia reservation. We were rerouted to the Marriott Hotel and Spa. When we arrived there we were shown to a room that had 1 king bed only. My original reservation was for 2 queens with bay view and balcony and breakfast.
Itinerary# for Marriott: [protected]
Itinerary# for Hyatt: [protected]
I will never use Expedia again as handling this with 2 young kids was challenging, not to mention a dampner on the holiday.
Expedia offered me a $25 gift card as an apology which is ludicrous considering handling this mess took over 2 hours. The total cost should have been waived.

Read full review of Expedia
Hide full review
ComplaintsBoard
C
4:57 am EDT

Expedia flight booking and insurance for cancellation of said flight

Dear Sir/Madam

It is very hard to comprehend how a company such as Expedia cannot fulfill their obligations to their customers in a timely manner.

I am extremely disappointed and angered but the pure lack of customer service within your Singapore office to the point where by I am considering never using Expedia again.

I have booked a return flight from the UK to Singapore one way on Oman Airlines and Air France. There was cheaper flights available via Sky scanner for the very same product through other agents but I booked through Expedia due to your reputation. Due to work commitments I am required to stay in Europe for a further 10 days and therefore cannot use said flight. Therefore I want to cancel the flight.

I purchased the standard cancellation insurance offered by Expedia upon booking. I was of the understanding that a company such as Expedia would not at any point be misleading or "cover / make it difficult" for the user to understand the product. Thus i assumed that the cancellation insurance was exactly that, insurance to cancel the flight at any time.

I find out by a obnoxious cocky operator in your Singapore office that "this is third party and it has nothing to do with Expedia so its not our problem" The amount i need to claim from the insurance is the cancellation fee from the airline which is 262 SGD. The insurance however covers journeys that start in Singapore ... how it was sold to me is unfathomable. Furthermore I was told it takes 12 weeks to refund the cash. How you can take it from my account in 10 minutes but it takes 12 weeks to refund is completely absurd. This shows a complete lack of competency.

My email is cristian.[protected]@hotmail.com
Flight: 24th April Newcastle to Singapore
Itin # [protected]

I expect a response on this matter. I am looking for a full refund to even consider using expeida again.

Regards

Cristian

Read full review of Expedia
Hide full review
ComplaintsBoard
C
5:11 pm EDT

Expedia neither one will refund the money on my reservation that was inadvertently prepaid!

On April 4, I went thru Expedia and booked rooms thru Quality Inn in Granbury and Waco (Bellmead) Texas. About 3 days later I realized that I wouldn't be driving back there due to a series of thunderstorms, so I went onto the Expedia website and easily cancelled my 5-night stay in Granbury. Next I went to the email itinerary for the Waco property, and couldn't see how to cancel, after about 15 minutes I saw a number to call at the hotel, they said I had pre-paid and that I couldn't cancel. I said "Whhaaaatttt?" I didn't realize I had done anything differently between the two reservations, but the guy said I needed to email/call Expedia because it was a 'third-party thing' and they would consider the refund/cancellation. So then I emailed Expedia, and they called me back and I spoke to 'Joyce' (very hard to understand, East Indian I believe) who said I'll contact the hotel and I waited maybe 30 minutes on hold, when she came back she said they needed to contact a supervisor in order to authorize the refund, but he wasn't in, and they would contact me in 24 hours, which they never did. So this morning I looked to see the best ways to file a complaint with Expedia and they said Facebook, which I did. They replied in a minute and asked that I PM them, so I did, they got my itinerary number, [protected], Conf # [protected] and 'pretended' to help, they called Quality Inn and spoke with Brian who said no refund. Expedia pretty much said they have to go with the "rules and regulations" of the hotel, really? by doing business with each other, aren't they actually 'partners'-don't partners work together to help each other's business? This is actually consumer fraud by Expedia AND Quality Inn, I'm sick of it. Expedia should NOT make it so easy to make such a mistake, my trip was never for sure, so I never would have pre-paid and put myself in this infuriating predicament, it apparently was too easy to do. Please help. Expedia is headquartered in Bellevue, WA, 98005, Expedia.com

Read full review of Expedia
View 0 more photos
Hide full review
ComplaintsBoard
C
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia delayed/canceled flights

Good Morning Expedia,
I have alway been so impressed with the Expedia experience until lately. I have always chosen you over Priceline due to your App friendliness. The purpose of this e-mail is due to my dissatisfaction regarding my canceled flight DL1290. My plane from Key West Airport to ATL was delayed 5 hours and my next flight was canceled, leaving me in ATL airport with no ticket for the next flight to Detroit. I arrived at ATL and all the stores were closed which means I was unable to eat anything all throughout the night and I had to sleep on the floor with no pillow or blankets. I am a Registered Nurse and I had to call into work for the next day and the floor I work on was down a nurse so the nurses had to take on 9 patients instead of 5 (normal load). This is unsafe practice for being a patient who is not getting the care they deserve because one nurse decided not to show up to work because her planes were delayed and canceled.
Another issue that I had was in the planning of a vacation to West Palm Airport 3-31-17. I decided to change my flight to 3/29 instead of 3/31. I called customer service and they said I was unable to just switch the flight I had to cancel my 3/31 (lost $190) and then buy a new ticket for $375, and I payed for the cancelation insurance, which they said was invalid because it was past 10 days of buying the ticket. I guess I just think if a customer buys cancelation insurance then it should last until 24 hours before the flight. I have just been so frustrated that I think it will be easier to just buy my tickets directly from the airlines selling them because Expedia hasn't offered me any reasons to go through them specifically. I have always chosen Expedia and I hope you can offer some sort of compensation for my stressful 17 hour delay and $375 lost to change the date of my flight.

-Casey Kohls

Read full review of Expedia
Hide full review
ComplaintsBoard
M
6:30 am EDT

Expedia hotel cancellation process

I had the worst experience with Expedia and I will not use them again, they are terrible and unprofessional company.
I booked a hotel stay via their website and due to some personal reasons I had to cancel my entire trip. I contacted Expedia and asked them to cancel my reservation and they said that I need to contact the hotel and when I contacted the hotel they said that only Expedia was able to cancel and refund me!
Expedia gave me a hard time and I wasted a lot of time trying to resolve the matter. In the end they simply stopped replying.
Don't book anything with this dishonest company and stay away!

Read full review of Expedia
Hide full review
ComplaintsBoard
M
1:29 am EDT

Expedia customer services is not polite

Refer to Expedia.co.th: [protected]

I am writing to bring to your attention a serious issue as your customer service is not polite,
On 17 Jan 2017, I called to them for recheck seat number as I got the e-mail confirmation from you that, seat number is 35L, 35K and 3A, 3C, So your service confirm this seat number are seat next to each other.
On 6 Apr 2017, I've check fleet informations with china eastern airline website, my seat number is not seat next to each other, then I called back to your customer services again and ask her to recheck for me again, her told me that seat number 3A, 3C are seat next to each other but can't check seat number 35L, 35K for me and depend on air line selected seat number because this flight is share flight and customer should be booking seat number or change number by themselves, then I ask her why your customer service staff not give the information like this as I called to her on 17 Jan 2017, If I know before may be can booking seat next to each other but I just know this information and impossible to booking seat next to each other.

She was always interrupting me during discussion and she is not to hang up the phone but not answer me. She is not polite and don't have service mind!
I never got this case before from another company or service.

Your company is worldwide company, I hope you will be have penalty for your staff and hope you will train your staff to be responsible and service mind.

I hope to hear back from you about this incident by email at kannikar.[protected]@hotmail.com, and not ignore this issue complaint.

Note : you can check with your record system, I thought

Best regard,
Kannikar S

Read full review of Expedia
Hide full review
ComplaintsBoard
T
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia hotel reservation

I reserved a room through Expedia 4/1/17 prepaid for Motel 6, 4100 East McCain Boulevard North Little Rock Arkansas 72117.I arrived and the desk clerk tried several times to get the funds from your company. We both called and kept being put on hold or hung up on. I tried again and was put on hold again. We was told again it still was declining the payment from Expedia. We was told we couldn't check in due to the motel was unable to get paid. I checked my Bank account and Expedia had already took their payment. We had no other choice but to leave and risk driving home tired. We had 2 hours of driving to go. This was so embarrassing for me and my Husband. This type of thing shouldn't have happened to us or anyone else. Also the people that answer the phone should be better trained and speak more clearly and stop putting customers on hold for 30 and 40 minutes and still not resolve the issue. Thanks to us finally getting someone to fix the money situation but we still didn't get our room. Makes people not want to use Expedia service anymore. Very unhappy customer. So thankful for coffee to help keep us awake.

Read full review of Expedia
Hide full review
ComplaintsBoard
U
5:41 am EDT

Expedia ticket from jeddah to bahrain

Dear sir,

I booked a ticket through Expedia bahrain - Jeddah- Bahrain, I reached ajeddah already ad contact gulf air to delay my ticket they told it should be within maximum two weeks, and when I contact gulf air again to delay it for a reason out of my hands, they want to charge me a price of a new ticket .. kindly I want to cancel my reservation and refund the money

Please contact me urgently on [protected] since we are now before 48 hours from the flight

Read full review of Expedia
Hide full review
ComplaintsBoard
L
1:43 am EDT

Expedia refund on product because of no reservation

I have made a reservation through expedia, on there website is clearly says no need for re-confirmation. Luckily I did and the hotel confirmed there was no booking under my name because the type of room I have requested was not available, therefore they can't assist me. Expedia collected the money via paypal. I have submitted to expedia and paypal confirmation direct from the hotel to say there was not booking and that I did not make use of the hotel not because I cancelled but because there was not availability. Expedia took money for a service they could not provide and they did not even check with the hotel for availability. That to me is fraud and I would highly recommend nobody to use them as they cant be trusted and that reservation I made was for my family 500km away from home. What would have happened if I believed expedia and arrived with no where to stay. This company is corrupted.

Read full review of Expedia
Hide full review
ComplaintsBoard
D
12:49 am EDT

Expedia interface flaw trapping customers for ticket cancellation fees

When I booked a ticket for my Indonesia helper the interface required me to put First Name and Last Name as required fields, while many Indonesians do not have Last Name. Had to separate the name to the two fields to proceed. 2 days later called service line to make sure ticket will work despite the interface mistake. Got a blunt refusal on refund, and awful customer experience and no solution:

- "the correct way is to put full name on BOTH first and last name fields" -> Come on. I am sure this is incorrect...
- "When you cannot fill the form, you should have called" -> I thought Expedia was an online agency?!
- Got 2 staffs raising their voices and enjoying every minute of arguing with me. From minute one its about defending the crap interface you set up to trap customers
- "you want talk to our complain hotline? no such thing you call hotline again you get me again, find your own way if you want to voice your opinion"

I fly 50 times a year for past 15 years and guess that qualifies as a frequent traveller. This is as bad experience as it gets with your interface trap and defensive manner of arrogant staffs.

Read full review of Expedia
Hide full review
ComplaintsBoard
D
5:05 pm EST

Expedia extended stay america in columbia, sc

I checked in to the room about 3:00 and took a shower. I noticed roaches in the bathroom. I got dressed to attend the function and killed one roach on the table and another on the counter in the restroom. When I returned I noticed small bugs crawling up the wall. I left the lights on to sleep but woke to roaches in the bed with me. They were in the commode and again crawling the walls I left in the middle of the night and returned the next morning to reclaim my deposit. Because i went by the office and called 0 and 6000 and no one was available. The front desk clerk told me I had to contact you to receive a refund. I will never stay at another extended stay ever had the worst experience ever... Confirmation # [protected].
Totally dissatisfied customer,

Read full review of Expedia
Hide full review
ComplaintsBoard
A
1:56 am EST

Expedia flight ticket - 17 feb - 19 feb, from geneva to dusseldorf

RE: Itinerary Number: [protected]

Booking ID: 3IW98L

Dear Madam/Sir:

I tried to book a return flight from Geneva to Dusseldorf. Dates: 17 Feb (departure) - 19 Feb (return).

Somehow, the booking system did not accept my booking - IT issue seems; so I booked a flight with airberlin. Thereafter, I received the message from Expedia, informing me that one or both flights (expedia and airberlin) would be cancelled and I should contact airberlin. Thereafter, for some reason, I received confirmation from airberlin that my booking had been accepted. Being under the impression that there could be only one booking for the same person on the same flight, I did not expect that my credit card would be charged twice. However, this has happened. Airberlin says that Expedia would have gone through with the charging, which is surprising after Expedia sending me the message that double booking was not possible. I would be grateful if you would check whether or not I was charged by Expedia for the flight as airberlin charged me as well. If Expedia charged me for a flight, please return the charge to my credit card.
Thanks very much.

Best regards,
Ayse Altunoglu

Read full review of Expedia
Hide full review
ComplaintsBoard
S
9:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia flight and hotel reservation to moscow itinerary #[protected]

I booked a holiday for my disabled son to visit Moscow a place he has always wanted to go. There was no advice offered when booking about visa's and unfortunately to obtain a visa to visit Moscow my son would need to have a balance in his bank account of £600 for 3 consecutive month's. As he is on disability allowance this is impossible to achieve, which means he will not be able to go. On contacting Expedia I was told that even though he couldn't go on the holiday through no fault of his own he was not entitled to a refund. Surely in the circumstances Expedia could offer some concession or are they just money orientated and totally lacking in customer care.

I have used Expedia numerous times but won't be using them again and will recommend to all my friends not to use them either.

Regards,

Sheree Apps

Read full review of Expedia
Hide full review
ComplaintsBoard
C
4:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia refund for cancelled flight

I cancelled a flight that I had organized with Expedia for my boyfriend [removed] on the 19th of December and I was told I would get a refund of 747.27 euros. The booking reference is: [protected]. That same day I realized that the account linked to the card that I had used to book the flight on the 17th of October 2016 had been closed. I thus told Expedia that the account had been closed since the 1st of November 2016. They told me that I needed to prove that I had closed the account. On the 6th of January I thus sent proof of my bank account being closed, therefore proving that I had not received the refund for the flight. Since that day, nothing has happened, every time I ring up Expedia they tell me that they are still reviewing it and that they don't know how long it will take. It is now the 20th of February, more than 2 months since being told that I would get a refund for the flight and nothing has happened. I have wasted much money on calls to Expedia, time and energy with no results. It has also caused me much stress, as it is not a trivial amount of money that they are withholding from me.

Read full review of Expedia
Hide full review
ComplaintsBoard
D
6:27 am EST

Expedia expedia.co.uk

I and my Friend went on out Life long dream vacation together he had never left his country before this it was his first experience and it was terrible for us both.

I arrived from Manchester to Hong Kong (11:30 hours flight) Transfer flight from Hong Kong to Singapore (three Hours) met him for a flight to Kuala Lumpur Malaysia approx 16 hours flight journey jet lagged and exhausted. All we wanted was out Hotel we booked and paid for in full through Expedia UK.

OYO (OYO Rooms, commonly known as OYO, is an Indian hotel brand that owns and operates as well as aggregates standardised hotel rooms. It currently operates in more than 200 Indian cities and in Malaysia) Managed many hotels in Malaysia alas we found out how terribly deceptive they are!

The Hotel I researched on-line looking at the hotel and rooms etc on Expedia was a Complete Fake it never existed. The pictures were taken from another hotel not used by OYO and even the address was of a Garage gas station etc.

They deliberately Fraudulently used totally fraudulent information to sell us this non refundable hotel that never existed as ‘Premium Brickfields Gandhi’s Kuala Lumpur’ still showing on Google and Expedia etc today.

Then they stuck us in another address of the worse condition I have ever witnessed nothing what we had been sold. [censor] Roaches, Blood etc stained bed sheets, mattress etc, Filthy towels and wall paper hanging off the walls and dangerous electrical outlets, no windows, No breakfast facilities or free breakfast etc next to Loud speaker Bollywood booming from the store beneath etc, etc! Please see pictures.

Please find my email below to Expedia Mr Dara Khosrowshahi CEO I expect like all inter actions with Expedia which have been appalling and utterly indifferent will never hear back from at all.

Please for the sake of all Future travellers help highlight these abuses that so destroyed our holiday together.

Thank you so very much. Please feel free to contact me any-time.

Kind Regards Gary Wang

BELOW Letter to Expedia CEO Mr Dara Khosrowshahi...:-

To Expedia Mr Dara Khosrowshahi CEO

From Gary Wang
23 Shakespeare Grange,
Leeds.
LS9 7UA

Phone [protected]

Reference:- Sold a Non existent Fake hotel through Expedia that ruined our Holiday and created untold upsey and distress!

Previous Reference :- HOTEL Booking TEJL0843 (Expedia booking [protected]) at OYO ‘Premium Brickfields Gandhi’s Kuala Lumpur’ M Old land-line booking number [protected].

Dear Sir

We wish to make a serious complaint Our Hotel Booking from your site with a Entirely False hotel that is Non existent using another Hotels pictures and Not No hotel existing at this address we sort in vain to find. Then was forced some half mile away a utterly appalling hotel called the Lotus hotel that was nothing like the hotel advertised, this was fraud.

I Purchased through your website ( Expedia) this alleged hotel ‘OYO Premium Brickfields Gandhi’s Kuala Lumpur’ which does NOT exist we found out after a 16 hour flight journey to Kuala Lumpur.

The photo’s on-line are entirely of another Hotel called ‘Royal... ­’ and the address given on Your website and google search etc simple Does Not Exist for this bogus false hotel.

I had travelled three flights lasting some 16 hours from the UK and was told it was only a Kilometre to this false hotel, ending up walking miles enquiring at hotels along the way trying to communicate with staff that could not understand English on the way totally exhausted with my fellow passenger and friend attempted to locate our Hotel.

At the Prescott hotel they tried to help by contacting OYO on their ‘Customer service’ phone line. We tried earlier at another hotel and the OYO ‘customer service’ refused us help. They failed to take Your Itinerary code you gave us and my personal name and details etc.

At the Prescott hotel the staff called OYO ‘customer service’ finally they found my Booking and said firstly and I quote said at OYO “The hotel your are staying at name had changed name to ‘Lotus Hotel’ at Little India Brickyards 250 Jalan Tun Sambanthan, Brickyards. And you need to go there!”..

The Lotus Hotel Little India Brickyard ( 250 Jalan Tun Sambanthan, Brickyards) at the other end of the street a long walk was a shadow of the place we Booked with You.

Nothing what so ever Like the Pictures on Your Website and even Google search!

Also they unlike your Website and Our Reservation gave had and Offered No Breakfast because they do not have a Cafeteria, and No restaurant Nothing as our booking I paid for stated we would indeed have!

WE made exhausted efforts at the Hotel Lotus upon arrival with staff to call OYO (OYO have a small sign on this Lotus hotel) OYO refused to take any responsibility what so ever washing their hands of this Grossly Misleading booking with us.

Then they tried later to make an excuse to say they tried contacting me on my old home phone number which was [protected] which has not existed since our looking as You were made aware with Numerous phone calls to your staff over a flight mess up with you over a name earlier.
I have been on the phone in the past with Expedia for over 6 hours in to past over two days over a flight. However OYO have bombarded me with Emails with offers etc and have my email account most certainly for their advertising!
They suggested they called my old phone number not my New Phone number given of [protected]. But never emailed me once they now allege “had to change my booking” to this far, far lesser hotel in quality and conditions you advertised. A hotel that is not a fraction in condition and quality and services to what I paid for on Your website.

Incidentally ‘Premium Brickfields Gandhi’s Kuala Lumpur’ Does Not exist the picture OYO and you use the staff at the Hotel Lotus tracked down was called once “Royal ...” something, and Your Website and Google search still use this Bogus hotel of ‘Premium Brickfields Gandhi’s Kuala Lumpur’ and the False pictures of another hotel to sell this Bogus hotel that simple does not exist as ‘Premium Brickfields Gandhi’s Kuala Lumpur’!

After talking to the manager who actually owns the Lotus Hotel the next morning on 1st December 2016 we are forced to stay at who was Very angry to start with us who also called the OYO so called ‘Customer service’ with us found out that they Falsely moved us into his hotel a hotel that is nowhere as comparable in anyway to this bogus ‘Premium Brickfields Gandhi’s Kuala Lumpur’ which does not exist with the false and misleading pictures they used of another hotel! Further the conditioned I booked under such as a included Breakfast does not nor ever has existed at his Lotus hotel! He told the OYO so called ‘customer service’ they were very wrong to send us to his hotel.

Not being able to phone Expedia on your UK number abroad from this hotel that the assistant manager etc said at the Lotus has NO international phone call ability only Local phone numbers we were stuck in this Lotus hotel we did not Book that is entirely different to the hotel You advertised at Expedia and what is shown and advertised to this day!

Again this Bogus ‘Premium Brickfields Gandhi’s Kuala Lumpur’ does Not exist and the Pictures described are from an entirely different Hotel some place else one OYO do not have to offer customers! Meanwhile WE are stuck in this far different and uncomfortable hotel until the 18th December 2016 without breakfast.

Your Staff member on a Sunday finally contacted us via my Friends email as I was locked out of mine being abroad.
She promised to to contact us back on the following Tuesday as she had Monday off. She said she would send in advance alternative hotels to the Appalling Dirty Hotel (with out breakfast etc, etc) we were forced to stay in Not the Non existent Falsely advertised‘Premium Brickfields Gandhi’s Kuala Lumpur’ we paid for on your site. She did not. WE gave her the hotel we later would visit 1926 Heritage hotel in Georgetown Malaysia I paid for myself. I also warned the staff that we expected her call and put her through to us. WE never received her call there either, or did the reception staff! We were forced to come back and stay in a worse room at the Lotus hotel, still No window, Dirty and soiled, wall paper pealing off and filthy linen bed sheets and towels etc, etc. Please see pictures! Nothing like the Fake bogus hotel ‘Premium Brickfields Gandhi’s Kuala Lumpur’ you sold us.

WE are very upset with how we have been so badly treated, it has ruined out holiday even created extreme unnecessary distress and ill health and require Your full assistance to help us please as we feel this complaint.

We urgently look forward to your response.

Thank you.

Yours Sincerely Gary Wang.

Read full review of Expedia
View 0 more photos
Hide full review
ComplaintsBoard
M
10:32 am EST

Expedia refund for air tickets

I purchased in february 2016 a package for 3 people to dominican republic for november 21, 2016 to november 27.2016. The package included air fare and all inclusive hotel. Price was 2, 296.55. Internary # : [protected].
On august 29, 2016 my flight was cancelled due to problem with flight company under name dynamic airways. I tried to rebook to another flight but expedia offerd me a double amount from the original package. They did not even try to match original deal. So I have to cancell complete package.
I called expedia and cancelled the flight and they told me that refund will be issued from dynamic air in 4 to 6 weeks for the amout of my tickets for $1, 004.28 (each ticket $334.76). Also I had to cancell the hotel because I could get to it no flights were available only vey expensive that I could not afford. Expedia start play with with me that they can not cancell my hotel but after multiple calls they finally cancell ny hotel and I got a refund.
So I waited patiently for my flight refund and after 7 weeks I called expedia and told them that I did not get anything. They told me that in their records dynamic airway allready issued a refund in september and should contact dynamic air directly because this is not expedia problem. I did contact dynamic air and they told me that they try to issue a refund in september but they computer system had a problem and should wait for refund in december.
I called expedia multiple times and spoke to a different managers and even send my bank account statement showing that I did not receive any refund for the flights. Their answer that is not our problem anymore contact dynamic airways. Ok but I did not book a trip with them expedia did. They is my travel agent and they should take care of their customers. I also tried to contact dynamic airways but they not answering. I left multiple messages and no respond.
Customer service very unprofessional and they answer like robots. Holding time around an hour between different supervisors.

Read full review of Expedia
Hide full review
ComplaintsBoard
L
2:27 am EST

Expedia online insurance purchase excluded phone completion

September 10, 2016 I made round trip reservations and bought insurance. I did this with online "chat" representative. I asked to add a hotel in return destination city and online chat rep said I'd have to call Expedia to complete that task. I called and made hotel reservation in conjunction with online reservation. When I had to cancel, Expedia said the insurance only covered the online transaction and not the hotel reservation. I informed Expedia that their online agent TOLD me to call because he couldn't complete my transaction & should all be the same itinerary covered by the same insurance purchase. They said, No, sorry and charged me for the hotel reservation. I would like to have my account credited and warn consumers of this shifty hustle that Expedia runs so they don't get tricked as I did.

Read full review of Expedia
Hide full review
ComplaintsBoard
G
4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia hotel & their customer service!

Expedia / oyo malaysia hotel chain misrepresentation, false advertisement!

When is a hotel not a hotel ? When advertised through oyo malaysia on expedia etc!

In good faith i booked a hotel through expedia.Co.Uk after extensive research on their website and others for a hotel in kuala lumpur (Malaysia) and found a hotel called and i quote ‘premium brickfields gandhi’s kuala lumpur’ which we found later does not exist.

We arrived kuala lumpur in the evening of the 30th november 2016 after an exhausted 16 hours, three flights journey and attempted to locate our hotel at the address advertised on expedia and this oyo (Hotel reservations agency) their address still shown as ‘ 21e, jalan tun sambanthan 3,  kuala lumpur,  50470,  malaysia’ and found it not existing at this address. Asking at several hotels who tried to phone the oyo so called customer service they were unhelpful to say the least. Finally we were informed at the prescott hotel who actually received a straight answer that it is actually now called lotus hotel at 250 jalan tun sambanthan, brickyards. But nothing like the pictures advertised, indeed this lotus hotel looked like a dump in actual comparison.

Two hours of walking to find our hotel we arrived at this ‘lotus hotel’ with staff who could barely communicate in english and looking as if we were in bagdad not malaysia.

Two hours further of attempted communications with staff at this hotel lotus and oyo got us know where. Indeed oyo (Changing their story) tried to dare suggest they attempted to communicate with us via our old home phone not email but were unable to while their email spam regularly got through to us!

The hotel they decided to give us not the advertised ‘premium brickfields gandhi’s kuala lumpur’ that simply does not exist has no breakfast or restaurant facility, and pale into insignificance to the one we booked on expedia.
We actually found with the help of staff at the ‘lotus hotel’ where these false pictures originated from, they were taken from a hotel oyo do not use called royal ….Something not as described.

They at oyo customer service refused to take any responsibility and offer any help. Exhausted, close to midnight we were forced to stay in this lotus hotel.

Loud banging and loud speakers with bollywood ‘music’ coming through our walls! No windows. Old and dirty furnishings and grey oily linen / towels and cockroaches, etc.

A cleaner that would stalk you and demand “tips” even forcibly entering one’s room and even follow you when you return to the room forcing his foot to the door so one can’t close the door, demanding “tips” for doing his basic cleaning duties for the room which he did badly (No toilet paper, etc) !

The ‘non-smoking’ room was filled with the acrid smell of cigarettes coming from the hallway under our door. Loud voices and continually loud banging from the room above all evening and very late at night.

One lift for the needs of all staff and guests.

Again in complete contrast to what the advertised pictures stated, pictures taken from another hotel to falsely advertise a hotel they at oyo do not offer!

Oyo if you had to replace the hotel at the last minute then they could of easily emailed us, again their regular unwanted advertising emails got through almost daily to us!
Oyo should of offered a hotel similar comparative hotel not one at the extreme opposite end to what we are forced to accept. One with the promised ‘free breakfast included’ and with staff who can communicate in english and with wifi which we have not had for days at this hotel!

Meanwhile expensive calls to expedia uk had to be made with no other forms of communications open to us. We still await an amicable resolution while being totally ignored!

We await still their reply from their so called 'customer service' based in india who simply do not care in the least about this whole terrible situation.

Added pictures are the hotel lotus we were forced into that is nothing as the advertised not a the hotel we chose on expedia’s site and not at all a comparable hotel to the hotel advertised and which does not exist as a oyo ‘premium brickfields gandhi's hotel’ and certainly not one of oyo’s hotels.

Read full review of Expedia
View 0 more photos
Hide full review
ComplaintsBoard
B
6:32 am EST

Expedia Hotel booking

9/29/2016 I accidentally booked a hotel reservation in Montreal, that had the same name as a hotel in Paris that I was trying to book. I was distracted by a 6 month old baby at the time. I realized my mistake immediately and called customer service right away. I was advised by customer service that the hotel would need to be contacted by Expedia to see if they would honor a cancellation. I also emailed Expedia and the hotel and called the hotel myself. The hotel did not answer my email or call, and Expedia never got back to me with any info. I challenged the charge on my credit card as well. Expedia fought my challenge and got my card to recharge me the fee for the hotel I was never going to use. I am annoyed that Expedia was seemingly only ever interested in getting my money and seemingly never tried to resolve the issue for my benefit as the customer. Now I am out $240 which is a lot of money for me and very little for Expedia.

Read full review of Expedia
Hide full review
ComplaintsBoard
T
7:21 am EST

Expedia partial change of surname by expedia agent

This is directed to Expedia...
I called and spoke with an agent from expedia to travel using my maiden name inatead of my marriage surname. The idiot change it correctly in my maiden name to travel from my country of origin and left it im my marriage name for returning from the visiting country to my homeland. How could you expect me to travel on 2 different last names after i politely asked for it to be changed period. Ultimately, i had to pay 189 dollars because the expedia agent changed my last name one way and left my marriage name returning another I WANT A FULL REFUND OF MY TICKET

Read full review of Expedia
Hide full review

Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

Expand Collapse all
How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Expedia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expedia Customer Service. Initial Expedia complaints should be directed to their team directly. You can find contact details for Expedia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.