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1.1 150 Reviews

QOO10 Complaints Summary

1 Resolved
139 Unresolved
Our verdict: If considering services from QOO10 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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QOO10 reviews & complaints 150

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G
10:33 pm EST

QOO10 irresponsible and unresponsive merchant

I am lodging a complaint about this merchant 13mobile. Sg.

- I purchased 2 units of car accessories from them on 13 november 2018.
- the delivery was made on 15 november 2018 and one unit was faulty.
- on 15 november, I submitted an online refund and subsequently after several emails later...
- 3 dec I sent the faulty item back to them via singpost registered post.
- hearing nothing from them, I have been emailing them via qoo10 site since 3 dec till today for an update.

But its seems impossible to get them to refund this. The standard replies and now even after many many clarification that only one piece is faulty, I sill get the response as below...

'there are 2 qty for the order. You only returned 1 qty.
So we will process 50% refund for the order. Please reconfirm. Thanks.'

I have just responded to them again. But this is ridiculous.

What recourse do I have with these types of merchants?
This is my order details - nov 13, 2018 (cart no. [protected])

Geraldine

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11:59 pm EST
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QOO10 dishonest seller scammer [13mobile. sg]

Dear In-charge,

I am writing with great disappointment that from my recent purchase via Qo10 has been a sham. Despite informing via Qo10 mobile app CS that this supplier continues to sell products that do not work and is not compatible to work in Singapore, you continue to allow him to list his products to cheat other online buyers.

I understand you do not bother to do anything over your end and this is my last attempt to reach out to someone with conscience and is willing to look into this matter. Failing which i will delete and never buy from Qo10 in my lifetime again and will also share my unfortunate experience to as many of my friends and relatives as possible so that all of us will boycott Qo1o

Rgds,
Kevin

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JJY1
, SG
Dec 08, 2019 7:47 pm EST
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Qoo10 is a platform for low quality products. You may meet a lot scammers as well.

As to my experience, 3 out of 4 purchase were bad experience. You got pieces of garbage and the seller won't return the money you paid even you returned them. The pictures and the description were fake. But the Qoo10 staff won't have any way to protect customers. They just want to have more sellers no matter if they are scammers. Because this makes the platform looks like growing.

My suggestion is do not shop on the platform like Qoo10 that doesn't guarantee quality and protect your money from scammers. Though there are some good sellers, you still need to try your luck to avoid scammers. If you want to use Qoo10, choose local sellers first avoiding Chinese ones (no discrimination but just telling the statistical result). Good luck.

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K
1:15 am EST

QOO10 qxpress customer service personnel

20 dec, I was given this number, 66619100 by seller minihelperssg to check and arrange for delivery for my purchase.
-have previously send inquiry to seller regarding my item, and seller provide that delivery will be arranged 20-22 dec by qoo10
-I wanted to check the specific date so I dont have to wait at home like a fool not being able to head out just because I dont know when is the delivery.

*please check the inquiry btw me and seller for more information

-called the number provided, attended by a very rude malay lady. Kept on saying he can't hear me. Even if she can, she dont have to be rude.
-insisted I called the wrong number. Said that is qxpress. (but this is the number provide by the seller)
-insisted on a tracking number, which I understand, but seller didnt provide.
-did not ask for my information at all to further check on the problem.
-did not further assist and sound like it was my fault calling the wrong number.
-she ended of the call with bye when I am not even done with my question

From the moment she answer the phone it was rudeness. I expect an explanation regarding this matter.

I haven always been purchasing from qoo10 and did not face any issue, most replies were prompt and solve my problems. This is the first time I have to call qxpress and this is the treatment I receive.

Please check who answered the call today 20 dec @ 2.37 pm.

My account is kariekeli and I can be contacted at [protected]@live.com

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2:25 am EST

QOO10 malaysia seller

Complaint regarding seller "MY Express" waited for my item since November 11. Ordered Creative 3D baby hand footprint kit.
Status still in transit to international dispatch centre. Till today it is the same. I wonder how does qoo10 handle this kind of seller. I've send so many messages still no reply at all. And now few minutes ago, status changed to delivered... WTH...Item is not even in Singapore yet. Is this the way they make money and then just kept silent.? Already inform the customer service ..but what can they do..nothing much...kept asking me to wait...certain things should make it fast. I want a refund. And I don't need the item anymore. It isn't my fault anyway. Thanks to this "MY express seller" irresponsible.. No replies...just ignoring all the way. Qoo10 should improve on all these..not sure how. But pls do something.

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11:52 pm EST
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QOO10 no response from seller on damaged products (order no. [protected])

Hello, I would like to lodge a complaint against the seller: EuropAce (https://www.qoo10.sg/shop-info/EuropAce?global_yn=N).

Order No. [protected]

I received my parcel on last Friday (16-Nov-18) night. I have ordered tower fans on the 11.11 [Buy 1 get 1 free]. First, when I opened the parcel, the fans delivered were not the model that I ordered, but I'm fine with that. However, when I tried the fans, both fans are not functioning at all.

I wrote to the seller regarding this issue on the same night and until today no response from the seller. I have also requested for exchange yesterday and the same no response from the seller.

Please assists on this issue as I'm worried after 7 days the seller will not exchange the products.

Thank you.

Regards,
Vincy

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12:46 am EST

QOO10 refunding

I would like to lodge a complaint regarding this seller" Midori bamboo" .I ordered a carton of Milo. Hoping it will b ship out within few days but found out it is gonna ship out only a week later thus I immediately cancelled order and request for refund. Since 6 November till today money still not refunded. Seller says she found out I already cancelled ordered next day(7 November) when she wanna ship out my order. But written ship out on 12 november. She says it has been cancelled in their system. But when I checked it is still requesting. And im still waiting for them to refund. Whose fault I this now. It's really making me pissed. I ever cancelled n they refunded within 3 days. It's fast! Im a gold member at qoo10. I love ordering here..but now thinking of deleting qoo10 account. As it has become lousy. So pissed with the services given to me. Some seller they wont even revert to me. Not friendly. Late ship out.. Can inform thou. Wasting my time to make it simple.

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1:21 am EDT

QOO10 a converter that has been in transit within singapore for 20 days!

I ordered a type-c converter from a seller called Blessedly on 2nd Oct (order No. [protected]), which says the converter is in Singapore and required only local delivery. 3 weeks passed already and I still haven't received it! I strongly doubt it is not in SG at all! I need this converter for my monitor and my new monitor has been idle on the desk for such a long time!

I am very angry now and extremely desperate for Qoo10. This is definitely my worst online shopping experience and I will not buy anything on this platform any more!

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11:36 pm EDT
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QOO10 smart shopping @ sg qoo10

Seller went missing after reply half way on my submitted issue. Wow, so impressive. Now I started to suspect their product purchase reviews are probably all fake. Qoo10 refund policy is 7 days. So seller can continue to went missing till 7th day, then no need to refund or exchange already. So, seller I hope your business will get richer and prosper after cheating my hard earn money.

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2:28 pm EDT

QOO10 complain

Hi, I would like log a complain on this irresponsible seller call Binary01

They have been delaying my shipping since 3weeks ago no response from them.

However I've finally received my item but sent me wrong item ! I've been chasing them but no reply from this seller. Totally wrong item sent and very upset . No response from seller. Can please help? It is my first time encounter this bad experience from seller like this in korea . Other than no stock my item auto cancel without informing still received wrong item! Please help .

Please reply to my email. [protected]@hotmail.com

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7:17 am EDT
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QOO10 item no#[protected]

Hi Qoo10,

I would like to draw you an attention regarding one of the seller in Qoo10 name with "MEXI". I had ordered 2 different color blouse from them, but the actual I received duplicated color. I did ask the seller to send me the correct color, however seller suggest to refund me half of the price and ask me to keep for the blouse which I don't agree as I don't need 2 same design & color blouse...Moreover, they should refund me the full amount instead of half price as this is the mistake from them. I found similar issue for other buyers via the seller comments. So, I believe this seller just want to clear their stock and send duplicated color to consumers! This is really bad and no business ethic. I hope that Qoo10 can look into this and prevent this kind of seller active in Qoo10.

Your attention & action is much appreciated.

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9:27 pm EDT

QOO10 ftw singapore flagship store scam

I have bought a Japan Asahi Grade 3D 9H Tempered Glass and a Tempered Glass Scratch-proof Black Case with the above said company on 22 Sep 18. The courier that I have chosen is through Smartpac which I have paid additional $5.90 so that I would be provided with a tracking number. However, the tracking number (SM300539688SG) they provided is not a workable number. In addition, I have not received my products even after a week. I have informed the shop of the above but they have since stop replying me.

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8:31 am EDT

QOO10 13mobile

I ordered 2 powerbanks on Qoo10 from seller 13mobile on 15/09/18, selecting delivery. However, after 16 days of no delivery. I realised the seller had managed to somehow change the delivery method to self pickup and only released the coupon code when it has expired.

It is unfortunate that they can use such unscrupulous methods and get away with it. Please do not support this seller, 13mobile.

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8:16 pm EDT
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QOO10 pediasure complete nutrition milk powder chocolate

Referring to my cart number [protected] for the order that I made on 30th Aug 2018, the item had not arrived till todate 23rd Sep 2018.

When I checked the tracking number NVMYDQHEC006401682, status is always been pending pickup.

When I checked my credit card statement, the amount had been deducted from my account.

May I know will I be getting my item which I still want it or you will be refunding the money to me?

I had made a complaint via phone to customer service a week ago and customer service will need to wait for reply in 7 days time. May I know what is the status.

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11:07 am EDT
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QOO10 wrong amount being refund to me

Order from HotMall ([protected]@qq.com ).

Cart no. : [protected]
Payment Date : Aug 15, 2018

On 15 Aug, i Order 3 dress from https://www.qoo10.sg/item/2018-NEW-SUMMER-KOREAN-LADIES-FASHION-DRESS-PLUS-SIZE-COLLECTION/603674124?selectedOptions='.

Then they told me one of the dress out of stock, will refund to me. The dress cost me $10.80, but the seller only refunds me $5.90.

I ask for the reasons, they took days to reply to my message when I keep messaging them, they told me, I need to bare the shipping fees?!

This is too much, I order 3 dress and I am entitled to have free shipping, is their shop not have the stock why should I bare the shipping fees?

I feel that this is not fair to me. Please advise.

Thank you.

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10:54 am EDT

QOO10 13mobile. sg

Didn't send my order. I have proof that seller admit didnt send the order.
Delaying my refund by refuse to accept. Copy and paste the same reply over and over again.
Phishing act by seller.
Seller stated that require my sensitive information eg utlities bill, bank statement.
Seller insist it is their policy to demand person letter for proof of address.
I already send a photo of my other package with my address to seller. They refuse to accept.

Please check seller for scam

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11:15 pm EDT

QOO10 beware of this seller "hotmall" that sells apparel on qoo10

I ordered four T-shirts on 28 June and the seller only delivered three. I contacted them immediately and Seller responded that they will check. After several chasers and while Seller did respond that they had refunded, I still have not received the refund after a month! I can only conclude that this Seller is dishonest and was only patronising me.

Q00 10 - please investigate this case thorougly!

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9:20 am EDT

QOO10 service

Dear Sir/Mdm, I made a purchase via Auction. My order number is [protected] and I was notified that the collection point is at 150 Beach Road Gateway West #18 -01. After reaching the mentioned address today, I was informed there was no item to be collected and it turned out to be a PRANK. Was this an act of God ? I had sent my enquiries to QPost on 22July after making payment last Sat and there was no reply from the mentioned seller. Does it take 3 working days for your staffs to notify the customers over your mistake? The auction period was from 15 July to 21 July and 8 customers have submitted to this SCAM . Please investigate and explain.

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9:26 pm EDT

QOO10 faulty item received after 3 weeks of waiting time! seller never arrange for pick up, no news after I sent back the item!

I ordered/made payment for this item on 30 May 2018. They took about 3 weeks to deliver the item to me on 19 June 2018. It's faulty item (not able to charge properly), seller did not arrange for pick up, instead they asked me to send the item back on 11 July 2018, still now news from them! from 30 May till now i m still not able to use the item!

Date of order: 30 May 2018
Seller Info: Berrylalola
Order number: [protected]

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3:07 am EDT

QOO10 Regarding Seller Account Manager

To whom it may concern,

My company have been selling on Qoo10 Singapore for more than a year now. Monthly we spending quite a hefty sum just on qspecial and keywords bidding. After becoming an active power seller on Qoo10 we were assigned to Yun Xin (Account manager) since Nov 2017. However no help such as time sales / group buy etc support were render to us. We tried contacting you guys for a change of AM because we just cannot afford to wait 2 weeks - 2 months for a reply from the current AM. In our last WhatsApp conversation with Yun Xin. She refused to assist us on timesale/groupbuy and mentioned that a new AM is being assigned to us. So meanwhile we should just continue with our keywords bidding instead.

We have contacted you guys for a change of account manager (AM) on these occasions:

16/4/18
3/5/18
3/7/18
6/7/18
17/7/18

However, our emails were not being treated seriously. All we received was template responses and telling us that "Please clarify further your enquiry as we unable to understand clearly the issue."

We strongly believe that you guys can definitely do better than those template responses and handle this matter more professionally. Appreciate and hope your relevant department can contact us to resolve this matter soon!

Thank you very much!

With Best Regards,
Benny Huang
HP: +[protected]

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8:47 am EDT

QOO10 order toner from cocoxx / item was not received for more than a month and poor customer service

I have ordered a toner on 23rd April 18 via Qoo10 from this company named Cocoxx, last 2 letter xx was hidden for my protection. There was no notice received at all from this seller for a month regarding delayed delivery and I emailed on 25th May to informed them that I have not received the item. They replied they will check and reply ASAP. But I waited till 6/6 still no update from the seller as I submit non item received claim and ask the seller to refund the money back if they can't deliver. They replied they have informed Qoo10. I waited and follow up on the 8th June still no refund notice. So I submit review on the seller website to warn the other buyers not to get cheated for this due to money paid item no received and no refund on 12/6. The seller warned me for my genuine review and remove those reviews and informed to file police report and send legal letter to me for my defamation! I want to complaint here what is the Right of being a Buyer in Qoo10 for such a seller and my genuine reviews? What is Qoo10 action taken for this kind merchant selected? Qoo10 indeed took a week plus after my call on the 14/6 to ask for refund my money back, whereby I have submitted my non received claim since 25th May, why Qoo10 took so long for simple refund and role acting as a middle party?

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QOO10 Customer Reviews Overview

Qoo10 is a popular online marketplace that offers a wide range of products at competitive prices. The platform has gained a reputation for its user-friendly interface, fast delivery, and excellent customer service. Qoo10 has a vast selection of products, including electronics, fashion, beauty, home appliances, and more. The website is easy to navigate, and customers can easily find what they are looking for with the search bar or by browsing through the categories.

One of the most significant advantages of Qoo10 is its competitive pricing. The platform offers products at lower prices than many other online marketplaces, making it an attractive option for budget-conscious shoppers. Additionally, Qoo10 has a robust system for customer reviews, which allows shoppers to make informed decisions about their purchases.

Another positive aspect of Qoo10 is its fast and reliable delivery. The platform has a network of trusted sellers who are committed to delivering products quickly and efficiently. Customers can track their orders and receive updates on delivery times, ensuring that they receive their purchases on time.

Qoo10 also has excellent customer service, with a dedicated team of representatives available to assist customers with any questions or concerns. The platform has a comprehensive FAQ section, and customers can also contact support via email or phone.

Overall, Qoo10 is a reliable and trustworthy online marketplace that offers a wide range of products at competitive prices. With its user-friendly interface, fast delivery, and excellent customer service, it's no wonder that Qoo10 has become a popular choice for online shoppers.
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Phone numbers

+86 216 061 1200 +65 65 004 440 More phone numbers

Website

www.qoo10.com

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