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1.1 150 Reviews

QOO10 Complaints Summary

1 Resolved
139 Unresolved
Our verdict: If considering services from QOO10 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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QOO10 reviews & complaints 150

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7:31 pm EST
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QOO10 item not received - asian top team shampoo from crystal beauty

I'm writing to you due to I've made an order (Order No. [protected], Qxpress Tracking No. SGP128227532) via Qoo10 on 21 Jan 2018 and the item was fixed to deliver Qxpress but until now I didn't received the item. I have checked with the seller (Crystal Beauty) but the seller is not helpful and responsive and asked me contact the shipping company directly.

When I contacted the seller couple of times via your portal and with no choice, they said they have contacted the shipping company and the item will be delivered and when I contacted them again, it said the shipping company mentioned it has been delivered but nobody contacted me to deliver the item I have ordered and again asked me to contact the shipping company directly. I have tried to call Qxpress with this number, [protected] which was given by the seller but nobody pick up the call.

I need to know what is the status and not keep on pushing me here and there. Are you expecting me to log this case to CASE ?

If manipulated the signature and stated it has been delivered to me which I think is ridiculous. I have made order multiple times via your portal and delivered via Qxpress and you should be able to check my record what is my signature and you can compare whether the signature which 'said' had been delivered to me will it be genuine. Please show me the proof that I have received and 'signed' by me ?

Though the item is inexpensive but is lost my faith to make order from your portal. Please take this case seriously if you value your customer.

Regards

Alice Wu
+65-[protected]

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11:55 am EST

QOO10 no honestly

Date : 2/2/2018-3/2/2018

Before I decide to make an order with them, I did msg them to check the availability of the unit. They say yes then only I make an order. But what I get in the next day was a cancelled order by the seller by giving me an excuse of out stock. When I click on the details of the item, the price went up about 50 dollars. Lucky for them I not able to capture it when I file this complain as they already change it to another item. This make my money put at float and I cant use it and waste my time and trust for making this order. I already attach the proof.

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2:19 am EST

QOO10 refused to exchange - wrong colour

I want to complain against vendor 'choela'. Bought item (order number [protected]). Order brown but received white stripe. Now they refused to exchange.

They claimed it is brown. But in their pictures, there are whole black and whole brown. There is another white/black. I did not choose white/black.

Please assist. They are dishonest. I already sent them many inquiries.

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10:59 pm EST
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QOO10 (buyers beware) please avoid seller: binaryzone

Seller: https://www.qoo10.sg/shop/BinaryZone
Purchase: 5 socks
(https://www.qoo10.sg/item/SOCKS-0-90-FLAT-PRICE-FREE-MILO-CUBES-%EC%9C%A0LADIES-BABIES-MEN%EC%9B%83-SOCKS/552545682?banner_no=1305330)

What went wrong: 2 out of 5 orders were sent wrong, but seller insisted they are correct, and deliberately block buyer from further inquiry

I ordered socks on 3rd Dec. Socks were only stamped posted on 15 Dec (Seller deliberately sent out only after 2 weeks to prevent cancellation of order). I received socks on 19 Dec. To my horrors, 2 out of 5 orders are wrong. 1 wrong colour and 1 wrong design entirely. There was actually another wrong order - seller claimed navy is actually the light blue socks that I received (but I shall take seller's word for it). I sent an inquiry to Seller asking him to resend the orders. He blocked me entirely. Even the qoo10 was unable to help.

On 29th Dec 2017, I decided to post a bad ratings review to bring to attention of fellow buyers to be cautious from buying from such seller. Immediately, the seller posted 13 good reviews to hide my one bad review. The next day on 30th Dec 2017, the seller remove all reviews posted on the 29th Dec (including my bad ratings review and his 13 fake reviews all posted by himself) - please see photo evidence.

Cons from ordering from this seller
1. Slow delivery - 3 weeks
2. Seller had deliberately send items only after 2 weeks - so that even if you want to cancel order (after waiting for so long) it's already past 2 weeks. so just wait for your items to come.
3. Seller deliberately block all inquires after your 1st inquiry - I'm not the first person to mention this. Another buyer (in one of the feedback/reviews) also mentioned that the seller blocked him/her after his inquiry even though the buyer was not rude.
4. Seller insisted that he/she is correct even though he sent 2 out of 5 wrong items (see photo evidence and shipping order)
5. Anti-slip boat socks (i ordered 2 pairs) are very thin - should not buy unless buyers prefer thin socks

Conclusion: If nothing went wrong, good. However, if seller sent wrong items, it is up to buyers to bear the cost.
Because in such cases, seller is always right. Raising a dispute only wastes own time - as seller insists that he/she is right, and qoo10 can't assist.

Socks are cheap. But in the end half my orders were incorrect, so i actually paid more. It's a matter of integrity. Seller sent incorrect items (not just one item), but did not rectify his mistake. But seller was adamant that he was right so what can I say?

After seeing the seller engaging in such tactics:-
1. Refusing to admit that orders were sent wrongly even though there is photo evidence against shipping order
2. Posting 13 good reviews to hide my one bad ratings and truthful review
3. Removing my bad ratings review and his 13 fake good reviews (all posted by him)
You can know that such sellers cannot be trusted to do the right things.
Such dishonest seller should be made aware to everyone.

Please beware of him!

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9:46 am EST
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QOO10 accessories sg is not intending to refund me when they have sent me the wrong item since 5 november 2017

Hi

I am writing an complaint to request for a refund on a incorrectly delivered item! I have bought the following
1. Model:Samsung/Sony/HTC/LG / Type / Length:SpeedyPlus 90cm fast charge cable / Color:Red(+S$0.80)- order no. [protected]
2. Model:Samsung/Sony/HTC/LG / Type / Length:SpeedyPlus 120cm fast charge cable / Color:Orange(+S$1)- order no. [protected]

When I received the items on 5 Nov 17, the colour that I received is black which is not the same as what I have ordered above. Furthermore, it does not display what was displayed in the advertisement (see attached).

I have tried to whatsapp the seller, EDDIE TORK, +65 [protected] and also post some questions in the forum but the seller just does not reply me. I am sure Qoo10 is able to refund me with the amount since I have place the refund a few days after I have received the incorrect item. I have returned the item like what the owner has requested but he choose to ignore me. you can take a look at the text file of my convo with him. I have attached some screnshot of the convo to further prove it.

I always buy my item from qoo10 and this is my first time facing such an dishonest and irresponsible seller. May you all please look into the case thank you!

Regards,
Leow Yanjie

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5:01 am EST
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QOO10 europace tower fan with remote etf1129 - ionizer function - 1 year warranty!

I have ordered 2 tower fans on 4 Nov 2017 total cost $211 inclusive shipping rates from this seller EuropAce, order number [protected] and have not received the items as at of today 25 Nov 2017. I have sent multiple inquiry to the seller however no response from them.

I hope i can get some help here response to my purchase items to get a refund

Rgds
Leo

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5:24 am EST

QOO10 seller unwilling to take full responsibility of their mistake

I ordered a Rilakkuma car seat cover (photo attached below) which cost S$100.00. It took over a week to arrive, and it was the wrong item since the character is completely different from what was advertised on the seller's website (photo of wrong item attached below).

After contacting the seller, they apologised and admitted that the ordered item was out of stock and had sent another item in its place without informing me. They did not state that they want to bear the costs of return postage (S$114) while insisting that I return the item (weighing 4kg) within 7 days before they are willing to refund me.

A screenshot of the rules and regulations on cancel/refund found on Qoo10's website is also attached.

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11:20 pm EST
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QOO10 seller hdb life hdb wife dishonest marketing

I ordered 4 tins of Ensure Life from HDB Life HDB Wife through Qoo10 on 30 Oct. 2 days later the items were delivered. To my dismay when I opened the packaging, I found 4 tins of Ensure Fos, a cheaper version of Ensure sold in Malaysia. I wrote to the seller to return the items for a full refund. I didn't get a response. I had to call Qoo10 before I got a message to return the items and for my order to be cancelled.

What annoyed me is that I had to bear the inconvenience of personally sending the items back to the seller. And the seller made it sound like she didn't know she had made a mistake until I pointed it out. How is that possible? To me it is blatant dishonesty trying to pass off a cheaper item for the one which was advertised on the Qoo10 platform.

My question is why the buyer has to be inconvenienced and bear the burden of returning the item before a refund can be made. Shouldn't the seller be made to bear the cost of the 'mistake' by arranging and paying for the items to be collected instead? Why penalise the buyer?

I shop online a lot and I have not come across such a negative shopping experience as this till now. I think Qoo10 should look at how online platforms like Amazon and Lazada handle such refund/return cases. The seller should be made to bear the full responsibility and cost of collecting the items back. In fact she should be penalised for acting dishonestly. I will think twice about shopping on Qoo10 now that I know they don't really look after their buyers' interests. It is not enough to just act as a mediator when it's obvious the seller has intentionally misrepresented her product by deceptive marketing.

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11:08 am EDT
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QOO10 seller refuses to exchange or refund money

seller: HotwindShop
address: Address :
Guangdong Province Shenzhen Yantian Yantian, Shenzhen, Guangdong
Order No.: [protected]
Item: Schand Tap Faucet Water Filter Water Filtration System for Kitchen Standard Taps

The product is defective and cannot be used. I sent seller videos of defective product as proof but seller refuses to exchange or refund my money.
Please help.
Thank you.
KH Yee
email: [protected]@gmail.com

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9:45 am EDT

QOO10 unauthorized credit card charges.

Hi I check my credit card account and I realize that you charge me two times more
In October 5/ 2017 I have a charge for $274.55 and on
October 4/2017 I have a charge for $275.00
Its been many confusing charges, and I got trouble before with my first order, I got that refund, then I reorder again and I pay and been confirm that my products are on the way, with am very happy, but now I have the concern about this new charges on my credit card.
I appreciate your prompt response.
Thank you.

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4:29 am EDT
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QOO10 misleading

Order online from singdollar on the xiaomi battery, ended it's turn to be a scam.
His advertising misleading customers on buying xiaomi battery ended only received a stupid silicone cover at a price of xiaomi battery.
Hope qoo10 can looks into it,
A lot of customers has feel been cheated.
This is the 1st time I encountered this kinda of cheating issues.
Really loose faith on buying online from Qoo10 again.

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8:31 am EDT

QOO10 item code ([protected]): sg chrome hot/cold mixer water tap basin kitchen bathroom wash basin faucet bath

Dear Sir/Madam,
I had spent $33+ SGD on this product including postage, but the seller delivered another product which was not what I had ordered. I requested for an exchange, they replied sorry but only willing to refund $5 SGD while I keep the product. This is not acceptable since I don't need the wrong product which had been delivered to me.

I would like to launch a complaint on this seller, and request for a refund please. Thank you.

Date of the incident: 20 Aug 2017
Client Email: [protected]@yahoo.com.sg
Order Date: 9 Aug 2017
Order Number: [protected]
Ordered item: SG Chrome Hot/Cold Mixer Water Tap Basin Kitchen Bathroom Wash Basin Faucet Bath

Regards
Mr Neo Chin Giap
Mobile [protected]

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9:11 pm EDT
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QOO10 singapore customer service complaint!

Hi,

Attached email reply from Singapore Customer Service Representative, it clearly demonstrate absolutely ZERO customer Service at qoo10.sg.
The Customer Service staff are mostly unprofessional in handling complaints.

It certainly help to push me to other online purchasing site (ezbuy, aliexpress...).

Thanks
Rgds
Chan

---------- Forwarded message ----------
From: Qoo10
Date: Tue, Sep 5, 2017 at 9:34 AM
Subject: [Qoo10] Reply of your inquiry from Qoo10 customer service center
To: [protected]@gmail.com

Qoo10
Bestseller Auction Event+

Hi! Chan Boon Kiong!

Thank you for using Qoo10.
We have answered to your inquiry.

Question
Very Disappointed With Qoo10 SupportSep 04, 2017(Mon)
[protected]:22:18
From: Chan Boon Kiong / To: Help

Hi

Reference to my order above, I have a question " 12 month Warranty claim by Samsung " by seller. I have wrote to seller and are not getting a reply from them.
Thus I am seeking help from qoo10.

What I get is a reply that is completely irrelevant to my question.
When I called qoo10 up, the customer service staff push all responsibility out !
Customer service at qoo10 is Zero !

I am still pending to receive one of the order. Upon which I would make a decision on qoo10.
Do let me know how to cancel or deactivate qo10 account ?

Thanks
Rgds
Chan

------------------------------------------------------

Answer
[Re] Very Disappointed With Qoo10 SupportSep 05, 2017(Tue)
Dear Customer

Good day to you
If you would like to close your account at Qoo10, kindly click on the link below:

http://www.qoo10.com.sg/gmkt.inc/CS/NHelpHome.aspx

If you look at the bottom left hand side of the page, there is option for you to proceed to close your account. Kindly click on it to proceed closing your account.
If there is any on-going order or balance in Qaccount, you are not able to close Qoo10 account.

Thank you.

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1:14 am EDT

QOO10 seller "komo"

Hi,

I purchased 5 items from this seller "KOMO" but only received 4 items. I enquired about it and waited for 5 days before the seller replied with a ".". What's that reply supposed to mean? A responsible seller should at least let me know the status of my missing item. And if the item is out of stock, let me know if they want to do a refund. This kind of reply is totally not acceptable. Please assist to check and get back to me. I can screenshot my enquiries to the seller for your reference if need be. Thanks!

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7:09 am EDT
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QOO10 jiji sports

Hi qoo10,

I have always had good experiences purchasing products on qoo10. However, this was not one of them.
I bought a manual treadmill with an adjustable incline from them. The service and product were of poor quality:

- I was unsatisfied with the quality of product and wanted a refund. The Qoo10 side said that refund was possible but [protected]@[protected]@sg (an email of JIJI Sports) said it was not possible. I called the company up and they admitted that the qoo10 website was NOT run by them? How could this be? How can a company not be in charge of their own website? (See picture)

- Extremely slow replies and rude temper. On email, [protected]@[protected]@sg took a week to reply me about the exchange and even then, they replied me one-liners, not explaining at all about the exchange process. When I called the company up, the staff sounded grumpy and displeased and even asked me to email them instead of solving the problem in person (See picture). Delivery company only contacts customers 2 days prior to delivery date, leaving us in the dark about when the delivery would take place. MY FAMILY'S VACATION WAS DISRUPTED BECAUSE OF THIS EVENT. WE WERE GOING TO GO OVERSEAS THIS WEEK BUT COULD NOT DO SO BECAUSE THEY DID NOT CONFIRM WHEN THEY WERE GOING TO DELIVER THE ITEM FOR EXCHANGE.

- No clear instruction on how to operate. The delivery man did not explain how to use the machine and just ran off. Furthermore, the manual provided was very unclear in explaining how to use the machine, for instance how to adjust the incline. I asked the seller about how to do the incline adjustment, and was not met with an answer.

- Product had a very bad design. The incline was so steep that when I stepped on it, I fell backward. It is dangerous and nobody should buy this or they will get hurt. The seller even had the audacity to claim that a steep incline on a manual treadmill was a good design!

http://list.qoo10.sg/item/FOLDABLE-TREADMILL-MOTORIZED-MANUAL-HOME-COMMERCIAL-BRANDED/494353147?selectedOptions=;

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9:40 pm EDT

QOO10 inconsiderate and dangerous qoo10 van driver. pending reporting to traffic police.

I want to feedback of the inconsiderate & dangerous driving behavior of Qoo10 van license plate GBE3160B on the extreme right lane by the van driver on 11 Aug 2017 at 8.20am along Yio Chu Kang road in Singapore. Offence that the Malay van driver committed included:

1) Road hogging (driving slowly in the extreme right lane ~30kmh along 60kmh road) although there is no vehicles in front and on left and middle lanes.

2) Sudden change of lane without signalling or warning that almost caused an accident during turning along Yio Chu Kang road before Serangoon Garden Way heading in direction of Serangoon North Ave 5.

See attach photo of van. Please let me know what actions you intend to take before I decide if this matter should be reported to the Singapore Traffic Police. The Qoo10 delivery van has "S&R service" printed in small letters at the side of the van. My email is [protected]@gmail.com

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7:21 am EDT
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QOO10 promised refund is not yet credited to my bank account (after 2,5 months of promises)

Order #[protected] dated April 23 2017.
15g.Fucicort Cream Anti-Inflammatory - Anti bacterial skin infection
I have requested a refund many times now as the product was never received. The only reply I get is that 'it will be refunded'. When? I hear this now since mid-May, it is August 6, and nothing has been paid back to me.

Please help,
Thanks,
Johannita van Beuningen

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1:52 am EDT
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QOO10 health pot full automatic multifunctional thick glass split electric kettle pot boiling pot

The heating panel of the product was not sent to me by the seller. We only received the kettle. Please help me look into it. Based on my knowledge and the reviews of the product, the mercahndise incudes the heating panel. I am truly disappointed that the shippment is incomplete. I would like to request for the other half of the mercahndise (a.k.a tge heating panel) and if unable to ship me the rest of it, please let me have a refund. Thank you very much.

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9:47 pm EDT

QOO10 smallest bluetooth earpiece / v4.0 / noise cancellation / clear sound

Order no. [protected]
Cart no. [protected]

Hi, i order this item on 15th jun and the website tells me that it was shipped out on 19th jun and expected to take 5-7 days. However, i have not yet received the item and i sent an inquiry to the shop on 04 jul to ask when the item would arrive, and till now i have not received any reply, please do not release the payment to the seller and please help me to refund, thank you.

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6:03 am EDT

QOO10 [protected]

I ordered diaper at the diaper on 11 July 2017, after 10-30 min I realised that I ordered the wrong size. Immediately I went to the Q box to send a message to the seller and wanted to asked for a change of size, from XL to XXL during item is requesting.

They replied: they can't change at their end and we're told to re-order. I asked how can I re-order while they haven't refund me. There's no reply after that, even I kept messaging them. Received a notification from Qoo that items been shipped! How can they ship the items without resolving my problem?

Called the customer service of Qoo Singapore! OMG that's the worst customer service officer I ever spoken to. Never even listen to your customer and never even try to help your customer by solving their problem! MAYBE HE RUSHING HOME and that's why!

I'm terribly disappointed and so angry by the services that provided.

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QOO10 Customer Reviews Overview

Qoo10 is a popular online marketplace that offers a wide range of products at competitive prices. The platform has gained a reputation for its user-friendly interface, fast delivery, and excellent customer service. Qoo10 has a vast selection of products, including electronics, fashion, beauty, home appliances, and more. The website is easy to navigate, and customers can easily find what they are looking for with the search bar or by browsing through the categories.

One of the most significant advantages of Qoo10 is its competitive pricing. The platform offers products at lower prices than many other online marketplaces, making it an attractive option for budget-conscious shoppers. Additionally, Qoo10 has a robust system for customer reviews, which allows shoppers to make informed decisions about their purchases.

Another positive aspect of Qoo10 is its fast and reliable delivery. The platform has a network of trusted sellers who are committed to delivering products quickly and efficiently. Customers can track their orders and receive updates on delivery times, ensuring that they receive their purchases on time.

Qoo10 also has excellent customer service, with a dedicated team of representatives available to assist customers with any questions or concerns. The platform has a comprehensive FAQ section, and customers can also contact support via email or phone.

Overall, Qoo10 is a reliable and trustworthy online marketplace that offers a wide range of products at competitive prices. With its user-friendly interface, fast delivery, and excellent customer service, it's no wonder that Qoo10 has become a popular choice for online shoppers.
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Contact QOO10 customer service

Phone numbers

+86 216 061 1200 +65 65 004 440 More phone numbers

Website

www.qoo10.com

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