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QOO10 / please do not buy from seller - cocomo sg

Singapore, Singapore Review updated:
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Hi, I purchased a product on 23 Jan 2018 and i have written a wrong postal code and realized after i have made the payment. I wanted to inform them immediately. However, the only option given was to "contact the seller" and cancellation/ refund is not available. This is very disappointing and sorry to say that this Q0010 platform is not as good as ezbuy or taobao. Hope that you can allow buyer to edit the shipping address or do some due diligence on the seller's company. At least some companies with basic manner.

Despite that i have informed the seller after i made the payment which was about 5 min after whole transaction. The seller doesn't bother or reply. Perhaps, they know that this is the loop hole because transaction shipping via normal singpost mail is unable to trace. After waiting for a month, the system "auto" updated the status to "delivered". Unfortunately, the address given doesn't exist at all. So, logically singPost will return the mail to the seller. However, the seller insisted that he/she didnt receive the any returned mail. To make the matter worse, the seller is very rude and doesn't bother to handle or even check. They claimed that they are the best graded seller so they do not have to worry as Q0010 will be supporting them. And they will blocked all my request.

At the end of the day, i'm not sure is it the right way when i informed that the address was wrong because it might be they didnt send out the item and took my money. They cant prove to me that they have received the returned mail anot.

I have been a loyal customer of Q0010 for many years and i'm very upset that Q0010 is not helping customer to resolve this.

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Au
Feb 18, 2018
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Comments

  • Ne
      4th of Jun, 2018

    Hi, I agree that cocomo is unethical and not very good with customer service. Once you buy their products, they won't bother to resolve any issues that you have at all. Beware all buyers! If you have no issues, no problem, but dont need to bother with any after sales help from cocomo!

    0 Votes
  • Gr
      15th of Oct, 2018

    I communicate to this seller COCOMO vide whats app and inquiry this two channels because their response is slow .

    But guess what your seller replied in qpost bluntly they told me in whats app and AT THE SAME TIME THEY ACTIVATE QOO10 FUNCTION TO RESTRICT ME ASKING FURTHER !!

    I have long heard from others and read from comments this cocomo seller has lousy customer service . I even read from online posting this seller say qoo10 support them so even buyers not happy with them is ok.

    Qoo10 really need to do proper audit of buyers. Simply rude and unpro.

    Their shipment delayed due to what custom problem they claim BUT THEY REFUSED CUSTOMER TO CANCEL. Under situation due to custom they should give buyers right to cancel . Other professional sellers give us few choices .

    My friend recommend us other sellers who sell same product.

    If Qoo10 fail to educate such arrogant sellers, Qoo10 will also lost loyal buyers along the way. Hope Qoo10 do proper audit and ensure customer satisfaction and ensure this seller has PROPER EMAIL, INQUIRY OR WHATS APP ETIQUETTE AND NOT SIMPLY RESTRICT BUYERS THE RIGHTS TO ASK FURTHER .

    Thank you.

    +2 Votes
  • Gr
      15th of Oct, 2018

    Sorry typo
    Qoo10 really need to do proper audit of SELLERS, such as cocomo, who are Simply rude and unprofessional .

    +1 Votes
  • Co
      22nd of Dec, 2018

    @Gracie278 We are COCOMO. We understand that you had written a wrong address on your parcel.

    You had contacted Qoo10 and the respond you had gotten from Qoo10 was: " However, the only option given was to "contact the seller" and cancellation/ refund is not available. This is very disappointing and sorry to say that this Q0010 platform is not as good as ezbuy or taobao. Hope that you can allow buyer to edit the shipping address or do some due diligence on the seller's company. At least some companies with basic manner."

    You had contacted us via QLIVE which we did not get your message as QLIVE is not linked to QPOST. We had posted in our listing that for all urgent matters, buyers are to contact seller via WATSAPP: +8425 5525. However, we did not get any watsapp message or text from you via watsapp. We had gotten a message from you on 8 FEB 2018, which was 15 DAYS after your order on 23 JAN 2018. Please do not wrongfully accused or claimed that we have ignored or that we do not reply to you. You had directed your inquiry to the wrong channel and only contacted us 15 DAYS after your purchase via WATSAPP. Please kindly refer to the watsapp messages attached as evidences.

    For normal mail, the lost rate is higher than registered mail. On top of this, if the address is written wrongly, Singpost MAY or MAY not return the parcel to us. We cannot guaranteed that they will return the parcel. We had informed you very clearly that should Singpost returns the parcel to us, we will immediately contact you for self collection of the parcel. Do also note, for all return parcels from Singpost, it takes around 1month for them to get in touch with us. At the point of your contact to us, which was less than 30days, we had told you that we did not get any return parcel from Singpost. However, you had insisted to our staff to cancel and refund your order when it is stated very clearly in the terms and condition in listing that seller is not liable for loss via normal mail

    During this period, you had continuously spammed our QPOST daily and used very degrading and mean words to our CS staff. You had mentioned that you had tried to call us but we ignored you. This is a wrong claim as we had stated in our inquiry page that we will only provide CS help via WATSAPP .

    When you wrongfully claimed to our staff that we did not mail out your parcel, we had told you that we can provide Normal mail proof of postage to you. Our warehouse staff had already take your parcel proof via normal mail and sent them to you.

    Please do not wrongly claimed that we insisted that we are the best graded seller and hence we do not need to worry that qoo10 will support us. When you insisted to file for refund, we had told you to liaise directly with Qoo10 and informed you that qoo10 had blocked your cancellation or refund due to wrong address provided. This is the term and condition stated in qoo10 website too. We merely informed you that we we are the best graded seller, with best points in CS and speed of delivery. This statement was in reply to your accusation in WATSAPP that we decide to run away with your money. We did not at any point of time mentioned that we are the best graded seller and hence we do not need to worry that qoo10 will support us. Please do not accuse us wrongfully.

    Please refer to the watsapp messages we had exchanged.

    We appreciate if you can be more honest in your feedback or complaint.

    We do not tolerate any wrongful accusations and will pursue any legal action against anyone who wrongfully defame our company.

    We had addressed this issue to our legal department and they will get in touch with you soon.

    Regards,
    COCOMO

    Email: [protected]@cocomo.org
    watsapp: +65 8425 5525

    0 Votes
  • Ph
      20th of Oct, 2018

    Recently, my colleague inform me a shocking info. Apparently, from consumer comment page, COCOMO openly lied and declare they are the only shop granted exclusive distributor rights for Klavuu items. They even claimed they supplied stocks to a korean shop call Oto Beauty and another local shop call Click to Korea. Apparently, clarification was check and Oto Beauty cannot stand Ccocomo lies and declare they have never buy any products from Cocomo as they deal direct with KLAVUU HQ KOREA. Is this than we know Cocomo abuse their grading in Qoo10 and say such lies. Really unethical and dusgusting liar.

    -1 Votes
  • Co
      22nd of Dec, 2018

    @Philip Lee Hi, we are Team COCOMO. kindly provide your Email address, NIRC number and we would be happy to bring this to our legal team for investigation of your wrongful defamation. We have all evidences to show the contract we have with the company. We would also claim compensation to you personally for the defamation wrongfully brought against our company. Please email us at [protected]@cocomo.org or watsapp us at +65 8425 5525

    -2 Votes
  • Co
      22nd of Dec, 2018

    We are COCOMO. We understand that you had written a wrong address on your parcel.

    You had contacted Qoo10 and the respond you had gotten from Qoo10 was: " However, the only option given was to "contact the seller" and cancellation/ refund is not available. This is very disappointing and sorry to say that this Q0010 platform is not as good as ezbuy or taobao. Hope that you can allow buyer to edit the shipping address or do some due diligence on the seller's company. At least some companies with basic manner."

    You had contacted us via QLIVE which we did not get your message as QLIVE is not linked to QPOST. We had posted in our listing that for all urgent matters, buyers are to contact seller via WATSAPP: +8425 5525. However, we did not get any watsapp message or text from you via watsapp. We had gotten a message from you on 8 FEB 2018, which was 15 DAYS after your order on 23 JAN 2018. Please do not wrongfully accused or claimed that we have ignored or that we do not reply to you. You had directed your inquiry to the wrong channel and only contacted us 15 DAYS after your purchase via WATSAPP. Please kindly refer to the watsapp messages attached as evidences.

    For normal mail, the lost rate is higher than registered mail. On top of this, if the address is written wrongly, Singpost MAY or MAY not return the parcel to us. We cannot guaranteed that they will return the parcel. We had informed you very clearly that should Singpost returns the parcel to us, we will immediately contact you for self collection of the parcel. Do also note, for all return parcels from Singpost, it takes around 1month for them to get in touch with us. At the point of your contact to us, which was less than 30days, we had told you that we did not get any return parcel from Singpost. However, you had insisted to our staff to cancel and refund your order when it is stated very clearly in the terms and condition in listing that seller is not liable for loss via normal mail

    During this period, you had continuously spammed our QPOST daily and used very degrading and mean words to our CS staff. You had mentioned that you had tried to call us but we ignored you. This is a wrong claim as we had stated in our inquiry page that we will only provide CS help via WATSAPP .

    When you wrongfully claimed to our staff that we did not mail out your parcel, we had told you that we can provide Normal mail proof of postage to you. Our warehouse staff had already take your parcel proof via normal mail and sent them to you.

    Please do not wrongly claimed that we insisted that we are the best graded seller and hence we do not need to worry that qoo10 will support us. When you insisted to file for refund, we had told you to liaise directly with Qoo10 and informed you that qoo10 had blocked your cancellation or refund due to wrong address provided. This is the term and condition stated in qoo10 website too. We merely informed you that we we are the best graded seller, with best points in CS and speed of delivery. This statement was in reply to your accusation in WATSAPP that we decide to run away with your money. We did not at any point of time mentioned that we are the best graded seller and hence we do not need to worry that qoo10 will support us. Please do not accuse us wrongfully.

    Please refer to the watsapp messages we had exchanged.

    We appreciate if you can be more honest in your feedback or complaint.

    We do not tolerate any wrongful accusations and will pursue any legal action against anyone who wrongfully defame our company.

    We had addressed this issue to our legal department and they will get in touch with you soon.

    Regards,
    COCOMO

    Email: [protected]@cocomo.org
    watsapp: +65 8425 5525

    To make the matter worse, the seller is very rude and doesn't bother to handle or even check. They claimed that they are the best graded seller so they do not have to worry as Q0010 will be supporting them. And they will blocked all my request.

    At the end of the day, i'm not sure is it the right way when i informed that the address was wrong because it might be they didnt send out the item and took my money. They cant prove to me that they have received the returned mail anot.

    I have been a loyal customer of Q0010 for many years and i'm very upset that Q0010 is not helping customer to resolve this.

    0 Votes

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