QOO10 / please do not buy from seller - cocomo sg
Hi, I purchased a product on 23 Jan 2018 and i have written a wrong postal code and realized after i have made the payment. I wanted to inform them immediately. However, the only option given was to "contact the seller" and cancellation/ refund is not available. This is very disappointing and sorry to say that this Q0010 platform is not as good as ezbuy or taobao. Hope that you can allow buyer to edit the shipping address or do some due diligence on the seller's company. At least some companies with basic manner.
Despite that i have informed the seller after i made the payment which was about 5 min after whole transaction. The seller doesn't bother or reply. Perhaps, they know that this is the loop hole because transaction shipping via normal singpost mail is unable to trace. After waiting for a month, the system "auto" updated the status to "delivered". Unfortunately, the address given doesn't exist at all. So, logically singPost will return the mail to the seller. However, the seller insisted that he/she didnt receive the any returned mail. To make the matter worse, the seller is very rude and doesn't bother to handle or even check. They claimed that they are the best graded seller so they do not have to worry as Q0010 will be supporting them. And they will blocked all my request.
At the end of the day, i'm not sure is it the right way when i informed that the address was wrong because it might be they didnt send out the item and took my money. They cant prove to me that they have received the returned mail anot.
I have been a loyal customer of Q0010 for many years and i'm very upset that Q0010 is not helping customer to resolve this.
More QOO10 Complaints & Reviews
- QOO10 - 13 mobile. sg 
- Qoo10 Singapore & 13mobile.net - item not received 
- Qoo10.com - scammers 
- QOO10 - q0010 singapore - items not received after 3 months and response from seller 
- QOO10 - dishonest seller
- QOO10 - case number 198048607
- QOO10 - smallest bluetooth earpiece / v4.0 / noise cancellation / clear sound
- QOO10 - I am complaining about the service at your call centre from singapore call amir
- QOO10 - refund my order
- QOO10 - compliant qoo10 customer service personal bad and horrible