QOO10 / irresponsible and unresponsive merchant


I am lodging a complaint about this merchant 13mobile. Sg.

- I purchased 2 units of car accessories from them on 13 november 2018.
- the delivery was made on 15 november 2018 and one unit was faulty.
- on 15 november, I submitted an online refund and subsequently after several emails later...
- 3 dec I sent the faulty item back to them via singpost registered post.
- hearing nothing from them, I have been emailing them via qoo10 site since 3 dec till today for an update.

But its seems impossible to get them to refund this. The standard replies and now even after many many clarification that only one piece is faulty, I sill get the response as below...

'there are 2 qty for the order. You only returned 1 qty.
So we will process 50% refund for the order. Please reconfirm. Thanks.'

I have just responded to them again. But this is ridiculous.

What recourse do I have with these types of merchants?
This is my order details - nov 13, 2018 (cart no. [protected])



Jan 18, 2019

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