QOO10
reviews and complaints

Please do not buy from this seller (e-Cos)

I ordered 3 pcs of t-shirts from seller (e-Cos) on 25 Jan 2018. I ordered 2 pcs of size XXL & 1 pc of size L. However, seller sent me 2 pcs of size XXL & 1 pc of size XL. I wrote to seller on 7 Feb that they sent me the wrong size as I order size L but received size XL instead & asked how to exchange for the correct size. Seller just replied "oh, I am so sorry for that". When I prompted them again on the exchange & seller took 2 days to reply to me that they don't have the size. I then asked for exchange for any other design with the correct size, Seller took 5 days to reply that they will let me know after CNY as holidays has began. I wrote to seller again on 5 Mar on the exchange & seller replied "sorry customer, please wait several days".
I wrote to seller again on 2 Apr but no reply from seller.

This seller should not be allowed to sell any products on this website. They are obviously dishonest. They should inform customer if they do not have the size instead of sending the wrong size to customer and expect customer to accept it. I don't think this seller will reply me or exchange the t-shirt for me. So, please do not buy from this dishonest seller.

i ordered an item from 13th march 2018 but till now i still haven't receive the item. i messaged the seller that i haven't receive the item, then seller reply that he has the proof for the delivery. Later, i request for the proof for the delivery but seller no reply to me anymore. May I get refund from seller? i already attached the photo of the conversations between seller.

Company sent the wrong model to us. When we request for a exchange, they offered only $15 and ask us to accept the item. It is not reasonable as we have no use for the wrong motherboard. After that they ask us to return the item and pay for the freight first. We did not agree to it and ask them to arrange courier for self-collection. They disagree and did not proceed further to resolve the issue. The wrong item is still with us. We have totally no use for it.

The shop is peston mobile. Sim lim square 1 rochor canal road 06_17

I have recently ordered two tees from a seller. It's was highly suspected of cheating when the parcel clearly indicated quantity of two pieces and physical count of only one piece.
When this issue was highlighted to seller, seller took Long time to respond with the reason of "no stock". Refund was suggested by seller and advised me further refund was completed. In fact, no refund was done and finding excuses of refund will be carried out "ASAP", not of I ever encounter a refund is so difficult and time consuming.

I have enclosed photos of our communication and urged suitable actions to be taken.
The refund amount is not significant, but such act is not acceptable as a genuine seller in my own opinion.
You will be able to view the seller shop name from the photos too.

Please feel free to contact me at [protected]@gmail.com if you need further clarification.

I ordered a mistral 4 liters electric air pot map-408 from new vision electronics on 11-03-2018 but they cancelled the order and claim that it is out of stock. Then on 18-03-2018 I ordered a taiyo 3.2 liters electric air pot ap32 and they cancelled the orders again and again claiming out of stock as a reason.

There are 3 items listed on that page and 2 out of the 3 items are out of stock but they didn't update their stocks availability.

Hi,

On 21 Feb 2018, I purchased a brake cable wire and made payment via VISA card.

On 23 Feb 2018, I cancelled the order as the seller can only ship out my order on 26 Feb 2018. I had alerted the seller about the matter on the same day.

On 24 Feb 2018, the seller acknowledged my request. But till date I have yet to get a refund. The status is still stated as cancelling.

Attached photos refers.

When can I get a refund?

Please look into the matter.

Thanks.

I had bought two phone covers from this seller (Finer). Seller had send me two wrong covers, and their cover are not exactly the same as their post on the webpage!

Wrote in to informed the seller. That I want a refund, seller agree to refund the amount to me. I had shipped back these two phone cases to seller.

Seller and Qoo10 took such a long time.Look into my case for refund! Poor customer service, who pick up my calls. They will get back to you.

I wrote in to Qoo10 customer service department. To find out what is status of my refund? Qoo10 simply dare to state and confirmed that they have refund the amount to me!

I had scanned in my bank statements, to proved that there are no refund from QOO10 at all ! Since last year Nov 2017 up to date of today Mar 2018.
I did not see any refund from Qoo10 at all. Don't ever believer this QOO10 were refund my money to me !

DON'T EVER BUY THINGS FROM QOO10 !

I placed an order on 22 Feb and the delivery status showed that my item is scheduled for delivery on 1 Mar. On 2 Mar, I wrote to this seller to enquire about my item delivery status. They replied saying their office is closed, operations will resumed next week. So I wrote to them again on 5 Mar, this time they never reply me. Today, which is 7 Mar, I wrote to them again and I am still pending for their reply.

From 22 Feb till 7 Mar, it's 2 weeks. I had never bought any item from Q0010 then needs to wait so long. Even if my item is out of stock, I would think the seller should have the courtesy to reply me and tell me what is happening.

Today I went to the seller page and I saw so many ppl also complained about this seller about non delivery.

I think Qoo10 really needs to do something to this seller, bar them from selling in Qoo10 as this really cause a lot of inconvenience to the people who bought from Qoo10.

I am running out of detergent now, and the seller still haven't send my item. Now I really need to think thrice before I buy anything via Qoo10.

Seriously disappointed with this seller!

Ive made my 1st purchase in qoo10 in Feb 10 2015 (order nbr [protected]). Item suppose to be shipped by 14th Feb 2015 . But since it was my 1st time using q0010, i had accidentally select "item delivered " even thou the item was Not delivered at all. I called yr cust svc n spoke to staff named Wati/Yati. She said will try to investigate but till now no updates. Tdy i received missed call frm yr cust svc. I called n spoke to ms Ika. She is damm blady rude staff.. keep interrupting me n when i ask her to get manager to call me.. she said ok n hang up the call.. i need an explanation n svc recovery... get yr mgr or higher level to call tmw at 1pm... my ct nbr [protected].

I'm writing to you due to I've made an order (Order No. [protected], Qxpress Tracking No. SGP128227532) via Qoo10 on 21 Jan 2018 and the item was fixed to deliver Qxpress but until now I didn't received the item. I have checked with the seller (Crystal Beauty) but the seller is not helpful and responsive and asked me contact the shipping company directly.

When I contacted the seller couple of times via your portal and with no choice, they said they have contacted the shipping company and the item will be delivered and when I contacted them again, it said the shipping company mentioned it has been delivered but nobody contacted me to deliver the item I have ordered and again asked me to contact the shipping company directly. I have tried to call Qxpress with this number, [protected] which was given by the seller but nobody pick up the call.

I need to know what is the status and not keep on pushing me here and there. Are you expecting me to log this case to CASE ?

If manipulated the signature and stated it has been delivered to me which I think is ridiculous. I have made order multiple times via your portal and delivered via Qxpress and you should be able to check my record what is my signature and you can compare whether the signature which 'said' had been delivered to me will it be genuine. Please show me the proof that I have received and 'signed' by me ?

Though the item is inexpensive but is lost my faith to make order from your portal. Please take this case seriously if you value your customer.

Regards

Alice Wu
+65-[protected]

Date : 2/2/2018-3/2/2018

Before I decide to make an order with them, I did msg them to check the availability of the unit. They say yes then only I make an order. But what I get in the next day was a cancelled order by the seller by giving me an excuse of out stock. When I click on the details of the item, the price went up about 50 dollars. Lucky for them I not able to capture it when I file this complain as they already change it to another item. This make my money put at float and I cant use it and waste my time and trust for making this order. I already attach the proof.

I want to complain against vendor 'choela'. Bought item (order number [protected]). Order brown but received white stripe. Now they refused to exchange.

They claimed it is brown. But in their pictures, there are whole black and whole brown. There is another white/black. I did not choose white/black.

Please assist. They are dishonest. I already sent them many inquiries.

Seller: https://www.qoo10.sg/shop/BinaryZone
Purchase: 5 socks
(https://www.qoo10.sg/item/SOCKS-0-90-FLAT-PRICE-FREE-MILO-CUBES-%EC%9C%A0LADIES-BABIES-MEN%EC%9B%83-SOCKS/552545682?banner_no=1305330)

What went wrong: 2 out of 5 orders were sent wrong, but seller insisted they are correct, and deliberately block buyer from further inquiry

I ordered socks on 3rd Dec. Socks were only stamped posted on 15 Dec (Seller deliberately sent out only after 2 weeks to prevent cancellation of order). I received socks on 19 Dec. To my horrors, 2 out of 5 orders are wrong. 1 wrong colour and 1 wrong design entirely. There was actually another wrong order - seller claimed navy is actually the light blue socks that I received (but I shall take seller's word for it). I sent an inquiry to Seller asking him to resend the orders. He blocked me entirely. Even the qoo10 was unable to help.

On 29th Dec 2017, I decided to post a bad ratings review to bring to attention of fellow buyers to be cautious from buying from such seller. Immediately, the seller posted 13 good reviews to hide my one bad review. The next day on 30th Dec 2017, the seller remove all reviews posted on the 29th Dec (including my bad ratings review and his 13 fake reviews all posted by himself) - please see photo evidence.

Cons from ordering from this seller
1. Slow delivery - 3 weeks
2. Seller had deliberately send items only after 2 weeks - so that even if you want to cancel order (after waiting for so long) it's already past 2 weeks. so just wait for your items to come.
3. Seller deliberately block all inquires after your 1st inquiry - I'm not the first person to mention this. Another buyer (in one of the feedback/reviews) also mentioned that the seller blocked him/her after his inquiry even though the buyer was not rude.
4. Seller insisted that he/she is correct even though he sent 2 out of 5 wrong items (see photo evidence and shipping order)
5. Anti-slip boat socks (i ordered 2 pairs) are very thin - should not buy unless buyers prefer thin socks

Conclusion: If nothing went wrong, good. However, if seller sent wrong items, it is up to buyers to bear the cost.
Because in such cases, seller is always right. Raising a dispute only wastes own time - as seller insists that he/she is right, and qoo10 can't assist.

Socks are cheap. But in the end half my orders were incorrect, so i actually paid more. It's a matter of integrity. Seller sent incorrect items (not just one item), but did not rectify his mistake. But seller was adamant that he was right so what can I say?

After seeing the seller engaging in such tactics:-
1. Refusing to admit that orders were sent wrongly even though there is photo evidence against shipping order
2. Posting 13 good reviews to hide my one bad ratings and truthful review
3. Removing my bad ratings review and his 13 fake good reviews (all posted by him)
You can know that such sellers cannot be trusted to do the right things.
Such dishonest seller should be made aware to everyone.

Please beware of him!

Hi

I am writing an complaint to request for a refund on a incorrectly delivered item! I have bought the following
1. Model:Samsung/Sony/HTC/LG / Type / Length:SpeedyPlus 90cm fast charge cable / Color:Red(+S$0.80)- order no. [protected]
2. Model:Samsung/Sony/HTC/LG / Type / Length:SpeedyPlus 120cm fast charge cable / Color:Orange(+S$1)- order no. [protected]

When I received the items on 5 Nov 17, the colour that I received is black which is not the same as what I have ordered above. Furthermore, it does not display what was displayed in the advertisement (see attached).

I have tried to whatsapp the seller, EDDIE TORK, +65 [protected] and also post some questions in the forum but the seller just does not reply me. I am sure Qoo10 is able to refund me with the amount since I have place the refund a few days after I have received the incorrect item. I have returned the item like what the owner has requested but he choose to ignore me. you can take a look at the text file of my convo with him. I have attached some screnshot of the convo to further prove it.

I always buy my item from qoo10 and this is my first time facing such an dishonest and irresponsible seller. May you all please look into the case thank you!

Regards,
Leow Yanjie

I have ordered 2 tower fans on 4 Nov 2017 total cost $211 inclusive shipping rates from this seller EuropAce, order number [protected] and have not received the items as at of today 25 Nov 2017. I have sent multiple inquiry to the seller however no response from them.

I hope i can get some help here response to my purchase items to get a refund

Rgds
Leo

I ordered a Rilakkuma car seat cover (photo attached below) which cost S$100.00. It took over a week to arrive, and it was the wrong item since the character is completely different from what was advertised on the seller's website (photo of wrong item attached below).

After contacting the seller, they apologised and admitted that the ordered item was out of stock and had sent another item in its place without informing me. They did not state that they want to bear the costs of return postage (S$114) while insisting that I return the item (weighing 4kg) within 7 days before they are willing to refund me.

A screenshot of the rules and regulations on cancel/refund found on Qoo10's website is also attached.

I ordered 4 tins of Ensure Life from HDB Life HDB Wife through Qoo10 on 30 Oct. 2 days later the items were delivered. To my dismay when I opened the packaging, I found 4 tins of Ensure Fos, a cheaper version of Ensure sold in Malaysia. I wrote to the seller to return the items for a full refund. I didn't get a response. I had to call Qoo10 before I got a message to return the items and for my order to be cancelled.

What annoyed me is that I had to bear the inconvenience of personally sending the items back to the seller. And the seller made it sound like she didn't know she had made a mistake until I pointed it out. How is that possible? To me it is blatant dishonesty trying to pass off a cheaper item for the one which was advertised on the Qoo10 platform.

My question is why the buyer has to be inconvenienced and bear the burden of returning the item before a refund can be made. Shouldn't the seller be made to bear the cost of the 'mistake' by arranging and paying for the items to be collected instead? Why penalise the buyer?

I shop online a lot and I have not come across such a negative shopping experience as this till now. I think Qoo10 should look at how online platforms like Amazon and Lazada handle such refund/return cases. The seller should be made to bear the full responsibility and cost of collecting the items back. In fact she should be penalised for acting dishonestly. I will think twice about shopping on Qoo10 now that I know they don't really look after their buyers' interests. It is not enough to just act as a mediator when it's obvious the seller has intentionally misrepresented her product by deceptive marketing.

seller: HotwindShop
address: Address :
Guangdong Province Shenzhen Yantian Yantian, Shenzhen, Guangdong
Order No.: [protected]
Item: Schand Tap Faucet Water Filter Water Filtration System for Kitchen Standard Taps

The product is defective and cannot be used. I sent seller videos of defective product as proof but seller refuses to exchange or refund my money.
Please help.
Thank you.
KH Yee
email: [protected]@gmail.com

Hi I check my credit card account and I realize that you charge me two times more
In October 5/ 2017 I have a charge for $274.55 and on
October 4/2017 I have a charge for $275.00
Its been many confusing charges, and I got trouble before with my first order, I got that refund, then I reorder again and I pay and been confirm that my products are on the way, with am very happy, but now I have the concern about this new charges on my credit card.
I appreciate your prompt response.
Thank you.