SUBMIT A COMPLAINT

Qatar Airwaysvery poor client service, all round.

1.
First Ticket Bought - Ref ZQD488 - Maiden surname used, system did not allow a name change . Had to cancel ticket, apply for refund and booked new ticket . After 11 weeks still not recieved the refund !!!

2.
Wanted to upgrade tickets on return flight - 36JTJI and ZQD488
Zagreb City Qatar office said its possible, airport sales office said its possible
but must be done at check inn counter . The check inn counter firstly said no
they can't do it, then yes they can ...Then after 40 min they said there are seats but they can't do it since the system can't give any pricing for the upgrade.

No one knows what is going on, every body advise you differently ...
AND STILL NO REFUND !!!

Ni
May 04, 2017

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