Qatar Airways
reviews and complaints

Dear Sir/Madame
I am an Australian resident travelling to my home country Lebanon. I travelled with Qatar Airways many times before but have never had such bad service or treated so rudely.
On my returning back to Australia from Beirut, I was informed of a delay in the Airlines and that we have a approximate 4 hour delay in Beirut Airport and a 24 hour delay in Qatar before heading out to Australia. We had explained that I have severe back problems which I showed reports and medication at the service desk and that I was travelling with my partner and 4 children. The gentleman at the service desk told me that he will organise my seats so I'm comfortable and apologised for the delay.
Upon boarding the flight I found that I was crammed in the centre middle lane with no access to leg room. I was very uncomfortable and in a lot of pain. I called for a Qatar airways staff member (Mohamad Sami Tabbara) only to be insulted and belittled in front of my family and other passengers.
I explained my situation to Mr Tabbara he kept telling me the plain is full and there's nothing he can do. He told me if i was not well enough, to get off the flight and he repeated it several times. I argued the point that I have health problems and that I have medical certificates to prove that I'm not just wasting his time but after several times of me asking him to read it and him refusing i asked why wouldn't you read it. He said he doesn't know how to read. I asked Is it possible that Qatar airways would put uneducated people to help their customers he replied with saying I'm the only donkey in Arabic (hmar). He did not make the attempt to even try to help me or to show my documents to another staff member to verify them if indeed he didn't know how to read. He was very rude.
I have never been so embarrassed and humiliated in my life. He put me down in front of my children and family and in front of other people. I did not make a scene in front of my kids as i wanted to take them home safely and not make them feel unsafe or discouraged to fly.
I requested to put a complaint on board but felt it went ignored. I don't believe that this is fair to be treated this way I should have the right to be treated with respect.
I'd like to know that you have taken the steps in fixing this problem as I'm disappointed that a 5 star airlines would treat their customers like that.
if you need more information about this incident I'm happy to provide it to you. My email is [protected]@hotmail.com or my mobile number is [protected]
E-ticket number:157 [protected]
thank you
Zaher Zahalan

We purchased return tickets on Qatar Airlines from Johannesburg to Casablanca via Doha on 2 August 2017 and returned on 16 August 2017 from Casablanca via Mararakesh and Doha to Johannesburg on 17 August 2017.

Mr Mohammed Khanfouch - Ticket no - T3YBH8
Mr Shabeer Ahmed Bulbulia - Ticket no - UHYDL5

When we were returning on 16 August 2017, we had a problem with our bags. There were not put onto the Aeroplane from Casablanca to Marrakesh by Royal Air Moroc as we have been told when we were getting our boarding passes from Marrakesh to Johannesburg.

We have been asked to complete a claimed form and were told to enquire for bags in DOHA. Qatar staff member told us to inform the staff member in ORT Airport in Johannesburg.

On 17 August 2017 when we arrived at ORT Airport, the staff member of Qatar Airlines at the bag area made us complete a form which did and requested us to give her a copy of ticket, boarding passes and passport. The staff mentioned that she would contact us before they deliver the bags. When she was about to give another staff member our documentation the supervisor arrived, her name was Lindi who rechecked the computer and informed us to come with her to the Baggage office as she taught that Air France transported our bags to Johannesburg. She did not make copies of the documents.

When we went there the bags had not arrived and she mentioned we should come the next day which was Friday to the Airport. When we went to the Airport on Friday, 18 August 2017, she mentioned that the bags had not arrived and she will contact us. She did not make copies of our documents.

On 19 August 2017, after us making calls to Qatar Airline, Lindi came back and informed us that 3 bags came via Turkey. Upon enquiry we were informed that Qatar Airways would deliver the bags if we could scanned the abovementioned documents and email it back. Mr M Khemfouch scanned the documents and send it to email address [protected]@za.qatarairways.com and [protected]@royalairmaroc.com. Mr Bulbulia scanned the documents and received an error message that it was more than 6mb when email.

On 20 August 2017, we again contacted Qatar Airline and about 12 midday, Lindi phone us to informe us that the 4th bag arrived. We came to the ORT Airport at about 13.30 pm (one and half hour later).

When we received the bags, we informed Lindi that the bags were damaged. She told us to email Royal Air Maroc and copy Qatar in the communication which we did as the claim was opened. She also mentioned that we should claim for 3 days inconvenience allowances. We emailed both airlines. Mr M Khenfouch contact his wife who is still in Morocco who followed up with the Royal Air Morc Airlines and they informed that we should contact the last Airline to recover the costs for the damaged bags.

We have a concerned with this as, we purchased the tickets from Qatar Airlines. It is like saying if you buy something from retailer you must contact the manufacturer.

On the 22 August 2017, we went to the Qatar Offices in Fourways. The Officer gave us the email address and explained to us that Qatar Airlines that we should email the information and Qatar Airline would investigate the matter expediently. He also mentioned that Qatar Airline was supposed to deliver our bags to place of stay and we were not supposed to travel to and from Airport.

We received the above case number on 27 August 2017 from Qatar Airways.

We have written of emails to all the Airlines and it seems nothing is getting resolved.

Conclusion

We hereby request that Qatar Airlines reimburse us the following:

• 4 Broken and damage bags (blue handle and other bags are completely damageed)
• Three days inconvenience or stress allowances,
• Traveling from Florida and Lenasia to the Airport, Airport parking.

Your favourable assistance will be appreciated.

Due to the Travel blockage imposed by UAE government on Qatar Airways, and as agreed by the Qatar Airways management to give full refund on the unused tickets. The refund requested on July 10, 2017 13:58.

It is agreeable that the refund process is time-consuming but normally it will take max 1 week for refund process to be completed as we are using technology, not the physical letter unlike past 10 years ago.

On July 27, 2017 11:59, received confirmation from them comfirming that the refund of AED 1490 has been processed. 'Greetings from Qatar Airways Support.
This is to confirm that your refund request sent on 10 July 2017 for booking reference has been processed.
We have refunded a total of AED 1490.00 to the card you made your purchase with, which should reflect on your account in a couple of days.
Please note that it may take up to 28 days for the amount to appear on your account statement.
In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will initiate an investigation with the card company.

My bank statement showed a refund from Qatar Airways was only AED 60, not AED 1490 as per their confirmation. After going and forth, they confirmed again that the AED 1490 was processed, but not as per my bank.

How come a so-called World Class airlines treated a passenger like this. Refund of AED 1490 will not bankrupt Qatar Airways. Countless emails were sent to them with no replies.

Thanks
Amir

Flight QR24. Manchester to Adelaide stop over in DOHA 17 hours with no provisions. I was sat in seat 1A business class and left it beside me in the cubicle. It had my driver's licence and two bank cards and Medicare card and all the details you could possibly need to easily return it to me. I was the last person to leave business class. instead two indifferent customer care workers at the customers desk just to told me to email your web site. Even though I was visibly upset. I know why they would not take details or help at all it is because THAT WEBSITE DOES NOT WORK! I have tried four times and so has my son! No one really gives a damn do you! I am sick with worry cancelling cards and the phone and now extremely worried about identity fraud. But your airline could not give a damn. You have to be the worst airline ever - I will never fly with against I paid an extra $1100 to go business class. This has completely ruined my holiday

Hi.
I flew from London - Doha - Guangzhou China on Qatar airways QR 010 and QR 874 on 21st August 2017.
On arrival at Guangzhou I realised my baggage has been damaged. It is a four wheel travel case and one of the wheels had been broken. Completely missing.
I'm due to travel back to London on the 18th of September and I'll need a travel case to bring back. This one is unusable with three wheels.
I hope to hear back as soon as possible to resolve this situation.

I have attached a few pictures of the case with the broken wheel I took at the airport on arrival.

Thank you.

Fatai Alex Ola Lawal.
15 Cheshire rise,
Milton Keynes.
MK3 7WE.
Booking ref no. PD5MU4

I traveled from PNQ - DME moscow via Qatar airways from Delhi - Doha and Doha to DME.

My bags were checked in by the partner airline "Vistara" in PUne and they sealed my bags and offered me a through check-in until Moscow.

On getting off at the taxi stand in Moscow while putting my suitcases in, i noticed that both my suitcases had been opened and no note / attachement was left. When i came to my hotel today, i noticed my suitcases had been mishandled. A box of Indian sweets that i had brought for a colleague were ripped apart in my suitcase full of clothes and gifts and the box was almost empty leaving 5 peices in it (attached are the pictures). Which means they ate the sweets and dirtied my box and all my clothes were soiled with the oil / fat from them. I want to know why this was done without my consent or while i was there. they should have waited for me to check with the airline and asked me to open the bags. They opened my coded locks and even though i udnerstand due to suspicion of terrorism acts this is done by airlines, but I have never seen such an uncouth airline that does it without the knowledge of the flyer or atleast a note to state that the bags were checked. I want reimbursement for the damange that you have caused with my clothing and i want an explanation of why this was done. Else all media sites will hear of this unwarranted treatment that Qatar airways provides.

Including their in-flight service on QR 233 and QR 579 which was horrible. Everyone had to wait in line for one toilet to be vacant whereas when the crew cannot handle the clearing of plates well enough, then there are alot of other problems. I think Qatar airways being a big and renowned airline needs to come up with better cusotmer service and definitely a better way of dealing with their customers. I will definitely never take their flights again or recommend them to anyone.
I'm a very unhappy customer after what has been done to my baggage and i demand and explanation.

A Ignatius

Hi
I would like to inform some Of my issues that happend while I was travelling from Canada to Chennai via Boston and back in the same way. When I was travelling from Boston to Doha the cabin crew member dnt even severe me a meal and I had to call her twice to get my meal and drink this was happend while I was going in flight QR744 from Boston to Doha. While Iam coming from Chennai the ground staff members was so rude and they have no idea what they were doing and I have to wait in the line for 2:30 to do check in coz I try to do online checkin in shows me some error messages. Once I reach Doha I have to argue for my boarding pass on a confirmed ticket coz they told me
The seats are full in the flight QR743 made a arguments and finally before 40 mins of the flight take off got my boarding pass and they have to guide me to boarding gate since it was too late. The luggage is another issue before even I arrive Toronto Canada my luggage reached and my suitcase one side is broken. What is happening in your airline... the reason I book the middle east flight for good customer service and perfect timings but everything went wrong.. on top of this I have to pay 175USD for over 4kilos in one of my suitcase and I have the bill too. How do you calculate this in the Chennai airport. All the ground staff members has to be changed coz none of them is good and they are useless. This made me not to fly through Qatar airways anymore coz it's was really an very very bad experience in the flight. I also trying to find the CEO in Facebook so that I can launch a complaint directly to him. How can forget to serve the meal for a passenger.

My family arrived in Kuwait from Karachi via Doha on Aug-27-2017 via Flight nos. QR 611 (KHI to DOH) and QR 1078 (DOH-KWI) and one baggae with Tag no.QR [protected] was lost for which a report was created and the HAQIBA File no. is KWI 1180308.

We have not received the baggage yet that had all the clothes of the family. The airport staff told us from National Aviation Services on Kuwait airport told us that it is received and will be delivered in the evening.
We just called and the staff said that the Bag is not received. This is a total wrong statement and mis guidance by the staff. We need our bag ASAP as this is getting very serious, and Qatar airways is not serious in returning our bag.

We need immediate action on this subject.

The Management of Qatar Airways
Dear Sir,

SUB:Bitter experience with Qatar Airways - unprofessional - Be aware. Made passenger to wait for 24 Hours in the airport unattended (without food and accommodation).

I am Mohin Shaik passenger of Qatar airways, my flight got scheduled on 24 AUG 2017 – Flight No: QR 1395 Booking Reference: WXCHAA E-Ticket No: [protected]
The flight QR 1395 which I am supposed to board at 5:40pm on 24 AUG 2017 from Casablanca (Morocco) – Doha (Qatar) got delayed by 24 Hours.
This Flight is supposed to stop at RAK to solve the technical issue but they were trying to solve the issue at Casablanca. There was no proper communication by the ground staff – I have no clue when the flight will commence.
Initially the ground officer (Mohammad) on 24 AUG 2017 at 5:45 PM have informed that there is a technical issue and the flight will get delayed and they have not mentioned any time line.
After waiting for long 6 Hours (12:40AM) we were asked to board the flight. After boarding flight the captain realised that technical issue still exists and have asked passengers to get down and wait for further communication.
The ground officer has informed that they will be providing hotel service to all the passengers and asked us to proceed towards immigration.
I was a transit passenger and Indian passport holder and I have been informed that hotel service will be provided inside the airport and Qatar airways has handover me to the ROYAL AIR MAROC STAFF.
Royal Air Maroc staff took me to the Royal Air Maroc (transit manager) to provide the accommodation within the Airport premises. The Manager has given me the hotel voucher which has a stamp of Qatar airways and left me at the ATLAS FLY Hotel, later to my surprise, the ATLAS FLY Hotel staff has mentioned that this stamp is not valid and more over we don't have vacant rooms.
I have no clue what is going on, and who will provide me the accommodation at this late night, I have been waiting at the gate A6 helplessly.
This incident took place during late hours 3:30 AM on 25 AUG 2017.
ATLAS FLY Hotel staff has denied to provide accommodation, the person so called manager who is supposed to show me an accommodation has left me unattended and I have been waiting at A6 gate unattended by Qatar airways with no food.
I have been waiting helplessly at the Qatar gate till 5:00PM. No one was there to attend me.
Qatar team, you guys are so unprofessional, and very inhumane, you guys had made passenger (me) to wait for 24 hours without providing any information and accommodation.
Is this the way to treat an International passenger?
The intention behind writing this mail is so that you guys will learn something from incident.
I am writing this mail so that you guys can understand what is the pain and torture I took my making a wrong choice of selecting Qatar airways for my travel.
Because of this incident currently am suffering with sever back pain and down with very high fever and body pains, you guys neither arranged for Transit visa nor provided accommodation inside the airport.
If you guys are not equipped and not capable of accommodating customer, outlast you guys should inform the customer about the same and provide the trust visa, so that I can search for my own accommodation outside the airport.
After getting into the flight on 25 AUG 2017 at 5:30PM, I have informed the Incident to the flight Cabin Senior (Miss Guia), they got surprised and showed empathy towards me and the pain I took. I had a very sever back pain, and I have informed the same to the flight attendant and requested them to provide me a place where I can lay my back.
You guys, miserably failed in attending customer, hospitality, this is the worst and pathetic experience I have ever had any airways.
It is your flight issue, its your duty to provide alternative to the customer, don't you guys have basic communise to attend the customer. Don't you guys have commence to make sure whether the so called customer got accommodation or not? I have chosen your airways thinking I will get good hospitality and treatment.
Firstly flight got delayed and secondly you have tortured me, by making me to stay at airport for 24 hours without accommodation, and basic needs.
Kind Regards
Mohin Shaik
[protected]@gmail.com
+91-[protected]

Sir
My name is Aleluia Rodrigues .
My friend Aires who is in London had booked ticket for me and my friend Cajy Rosario Fernandes on makemytrip.com

Booking Id: NN2301716523417
Booking Reference no: JVUFTB
Ticket no: 157-[protected] / 157-[protected]

We were told by FRO that on the day of travelling we must carry our Portuguese passport, Surrender certificate and Exit Permit.
We must give the Exit permit document and show him the surrender certificate to the Immigration Officer at the Dabolim Airport. The Officer will check the FRO Number on their system Computer and they will get all the information they need and later he will put the Exit stamp on Portuguese passport and then we can travel to London.

On the day of travelling 8August 2017.Me and my friend Aleluia Rodrigues reached the Dabolim Airport, Gao, India. At 2:00am
And my flight was at 4:05am.
During the time of boarding. The Qatar Airways Airlines staff took away our passport and documents and said that we cannot travel to London because we do not have proper documents. We do not have visa stamp on the passport and visa paper.

We told them we do not have Visa stamp on the passport and visa paper because we do not have stay visa. We never applied for it.
We came to India on Indian Passport from Dubai, UAE and we have surrender the Indian Passport.
Paying all the necessary fees.
We got the FRO number on the Exit permit document and Portuguese passport, Through legal procedure.

One girl of Qatar Airways airline staff said that we have the proper documents and there is no problem in giving them the boarding passes She said it 3 times to me and the other 5 Qatar Airways Airlines Staff girls. In fact She was going to give me the boarding pass. But there was an Disagreement among five Girls from Qatar Airways Airlines Staff.
All Qatar Airways airlines Staff girls started arguing with them self for a while Later They decided not to give us the boarding passes.

We stood there up till 3:30am on the airport telling them all our documents are correct. Please contact the Immigration officer or FRO team for confirmation.

But those five girls from the Qatar Airways airlines staff being overconfidence said that we need to go back to the FRO and get the proper document. Like Visa Paper and Visa stamp on the Portuguese passport.
Later they did not issue us the boarding passes.

They even asked us to leave the airport. Me and my friend being very disappointed left the airport.
We were not treated like passengers.

Later that morning.
We went to FRO office same day at 10am and got it confirmed that all our documents which we were carrying on 8August 2017 are correct By
FRO Officer: Maria Monserate.
She said So many people are travelling every day abroad on Qatar airways with these documents. May be Qatar airways hired a new staff and don't know much about these procedure. The procedure is same for all passengers, specially who don't have visa or OCI on their passport, she also said that she will not make any change in our documents. They are all correct. She called the immigration officers at the Dabolim airport and got it confirmed that all the documents are correct, She said Qatar airways airlines made a very big mistake.

Later we went to the immigration officer Anei Galatge at 4:00pm and got it confirmed that all our documents are correct.
She said it is not Airlines duty to check the document. These documents need to be checked on 1st floor on their system computer at the airport.
She asked all the immigration officer working on 8th august night shift, All the Immigration Officers that night have the same reply, That they did not attend us that night.

We also Took the same document to Oman Air office and got it confirmed from their side that all our documents are correct.
She also said that it's not airlines duty to check the documents,
Airlines duty is to give the boarding passes.
Keena Correia,
Keena.[protected]@gsa.omanair.com

Qatar airways airlines staff made a big mistake by not giving us the boarding passes. They were untrained or an Qualified to know that kind of procedure. In fact it was not their Job to check our Documents. It's their fault and they are fully responsible for this Problem. They have been so careless in their work. Too much over confidence.
Why should we passenger suffer?

Sir I had booked a room for us in London where I have to pay Ra's 550GBP. I also had a Interview to answer.

Sir all we are asking you, is to give us our ticket money back, refund it as fast as possible.
If we call the call center on [protected],
They are protecting the Qatar airways airlines staff girls who did this problem for us, The call centre is telling us to get a written note saying that all are documents are correct from FRO.
:-Sir We already ran a lots here and there to confirm that our documents are correct.
They are also saying That Immigration officers denied us in travelling to London.
:- Sir they don't know the name of the Immigration officer or they don't have a denied report from any Immigration officer. And to be very honest we did not speak to any immigration officer that night 8august 2017 on the day of travelling.

Call centre people Are not helping us, But they are protecting their airlines staff at Dabolim airport, Goa India.

Sir to be honest My friend said that Qatar airways has a 5 star Service.

Sir please do the needful for us.

Sir For your Information
One of My Friend Nevil Mark Viegas
Ticket No: 157-[protected]
travelled to London on 15August 2017 On Qatar Airways
He had the same documents what we had.

Sir please do the needful

Sending you all our documents.
E-Ticket Receipt
Passport copy
FRO Number on the Passport.
Exit permit copy
surrender certificate.

Thank you
Aleluia Rodrigues
[protected]
[protected]@gmail.com

I do not know from where Qatar airways gets their cabin crew. I flew to France recently in Qatar airways. I freaked out looking at the flight attendant. She was extremely rude to a woman who was carrying a baby. I noted down the name of the flight attendent. VYSHNAVI. I believe it is an Indian name. The woman was skinny and had a mean nasty face. I wonder why they recruit people like this. standards lost! I wanted to make a complaint regarding her hash treatment to the mother. However, I was in a hurry and couldn't do so.

BOOKING REF: QLUK5R
DATE: 08 JULY 2017
Dublin- Doha- Peshawar
Return: Islamabad- Doha-Dublin

This is Dr. Abdul Basit. I am working in Portiuncula University Hospital, Ireland. My father passed away so I had to travel in emergency. My family and my Re entry visa had expired, but the Dublin airport Immigration office granted permission to my family and me to travel without Visa. One week before my departure from Islamabad, I went to Qatar airways office Peshawar, so that confirmation should be done of my travel. After doing their checks, I was told to go ahead for my flight. My family and I were offloaded at Islamabad airport because of poor conversation between airline staff. The Qatar Airways duty officer at Islamabad Airport said that the permission to travel without visa was not clear enough and that I cannot travel.My family and I had to suffer a lot because we had to travel for 3 hours to get to the airport in the middle of the night.
After enquiring that why wasn't the message conveyed properly I was not given a satisfactory response and no one guided me about the further steps. After resolving all the issues by myself, I went to get the new date of travel, I had to pay extra Euro 624/- as' no show' charges to travel again.
My family and I underwent severe emotional trauma as there had already been a sad incident in the family and I had to pay extra money for Airline negligence. My hospital forced me to resume my job as soon as possible because I had informed the hospital about my date of arrival to Ireland.
I want to request a refund of the extra Euro 624/- and my salary loss of 1500 Euros for not joining on time. I also want a compensation of the mental and physical trauma that my family and I had to suffer because of Airline negligence. I also demand an official apology from the airline.

Flight from Medinah to Delhi via Doha on 28/06/2017

Reservation number: 2ZYWS8

To whom it may concern,

I would like to take this opportunity to inform you of the events that occurred.
I with my family booked this flight to Delhi on the date mentioned, we had 175000 old notes of rupees with us, these became recundant and the last date for us to exchange these in Reserve bank of india was 30 /06/2017.
Due to flight cancelation on that day we were unable to reach delhi on the date we booked for, this resulted in unforseen financial burden and stress as this money became unexchangable. For this reason I would like to be compensated for my loss and the flight delay.

Your Sincerely

Abdulaziz Khan

I am a frequent flayer of Qatar airways.My privilege club number is [protected].Because of my request only, my daughter and grand daughter are flying with Qatar airways from London to Thiruvananthapuram(TRV) and back.As per their air tickets they are allowed to carry each 30 KG checked baggage .I want to know whether 30+30 (60kg) can be packed in 3 bags (20 kg each bag).I was trying to clarify the same through your customer service.But i am not getting any response from them even after holding the phone line for hours together.I am very much fed up and upset with your customer service.Kindly clarify and reply me at the earliest.Both of them have to fly back to London on 21.8.2017 at 4 am from Thiruvananthapuram(TRV)airport.

Referring to my case reference number FPC074981/WEB66334 I would like to file a complaint regarding with Qatar Airways service. I was flying to Moscow from Doha on 27 Jun 2017 and left my Microsoft surface tablet on flight seat below the comforter as I remember. I have give the full details of my tab and the location I left my tab but after one month I receive feedback saying that my tab is not found on the aircraft. Kindly I hope to get a feedback from this

The Management of Qatar Airways

Dear Sir,
I really appreciate your efforts to found my missing baggage ( Tag Number WS0838048175). On August 12th 2017 I received an e-mail from Qatar Airways Chennai, India stating that my bag is been connected to Colombo (Ref no QR662/12th August 2017 DOH/CMB) and request me to contact Colombo station.

Later I received an e-mail from Customer Airline Coordinator Baggage – Bandaranaika International Airport, Katunayake stating that they have received my bag and asked me whether I have any contact in Colombo.unfortunately I have no one in Colombo.

I had contacted Mr.Geenath Dilanka SriLankan Airlines Customer Airline Coordinator Baggage and he stated that I have to come in person or send some one with my passport with no obligation letter to pick up my baggage. I told him I won’t be able to do both options and I was not satisfied with the service. Then, He asked me to contact
colombo Qatar Airways [protected], [protected] for further action and I called them several times but no one responded to my call.

I don’t understand why should I go through all these kind of uncomfortable situations. How could I give my passport to some one. It may put me in trouble some time. I hope you understand.

I won’t be able to go in person to collect my baggage, Because of I’m in Jaffna which is 500 Km away from Colombo. And, as I mentioned early in my e-mail We have a family wedding next week and I have some important staffs for the wedding in my bag. I have no time to go in person since the wedding date is getting closer.

I request you to deliver My baggage to my address in Jaffna. I appreciate your early attention.

My address
Prajistan
Appiah Lane,
Kokuvil West,
Kokuvil, Jaffna
Srilanka.
Contact : Sutharsen Chandrakumar
[protected] & [protected]

Thanks & Regards
Sutharsen Chandrakumar

To whom it may concern,
In my today's flight schedule I was supposed to leave JFK airport at 11:05 EST flight: QR704 however and for some technical issues the flight got delayed for more than 3 hours and during that time we have been asked to get down the plane and wait at the gate and then go back In and wait for 2 hours with the AC on/off. Unfortunately that led to a big confusion in the planned schedule; I had 1 hour and 10 mins layover in Doha Airport which means I missed my next flight (QR416)which was supposed to leave Doha airport at 7:40Am (Doha time). I was expected to arrive Beirut/Lebanon on Saturday at 12:00 however I got there at 7:10pm which means I have missed all my plans and appointments there.
I had to pay extra $290 for that flight and for me to avoid a layover in Doha airport and to get to Beirut early Saturday and on time for my pre-scheduled plans.
I am sorry to say that my first experience with Qatar airways went this odd and unfortunate way.
Saying all that I am looking for a partial refund for the extra money that I paid and all the hassle that I have been through.
Looking forward to hear back from you.

Thanks,
Jad Abouhamad
Jad.[protected]@gmail.com

Good day,
my flight from Manila to Miami. and my stewardess mihso/ mohsi..and natalia.. during the breakfast service i ask food omelet services he/ she said i don't have anymore. but my seatmate he give an omelet its unfair. I ask first before he give to him. because im not american citizen. he dont have alternatives. no hospitality person he/she upset during service. ask where's your supervisor? very upset to me. im flight qr 929 and 777.. i have to pay my tket same us my neighbor why he/she priority. low services stewards

i am shocked in the manner Qatar Airways has handled the situation. The unfortunate experience encountered using your airline has been disappointing to say the least. As a US citizen i will wait until I return home and file a complaint and claim for the level of services provided and loss of my cell phone due to negligence and poor service by Qatar Airways cabin and ground staff.

Interestingly, Qatar Airways has no problem aggressively asserting its claims and collecting fines when the opportunity presents itself. When I was leaving out of JFK airport in New York, arriving from Washington DC, and the taxi driver dropped me in the wrong terminal, was denied check - in arriving the ticket counter 55 minutes prior to departure. I was forced to pay a hefty penalty and wait in the airport in excess of 10 hours. I accepted responsibility although believing I could have made it to plane, given how light I was traveling.

After spending 10 hours sitting in JFK, and 12 hours flight to Doha connecting in 3 hours, beyond exhausted boarding flight to Khartoum. Two hours after takeoff, i was asked by cabin crew to change my seat from 10 A, to 10 G accommodating a child (around 6 - 7 years old) separated from his mother whose seat was 10 B. Extremely exhausted and half asleep I followed the crew member instructions. The phone must have fell when i was made to move from my seat.

I noticed missing the phone in arrival terminal prior to luggage delivery as i wanted to call and enphonesure someone was sent to pick me up. I looked for Qatar Airways representative but none was found. The airport authorities did not allow me to return to the aircraft. After collecting my luggage searched for Qatar Airways office, after searching for an hour found the office, but no one was there. I waited until 10:00 a.m to meet an employee in the airport office. They took contact information at Khartoum and promised to followup with me. An hour later received a call with an email to file a claim.

On July 9, was able to track my phone via Google GPS at Doha terminal B, immediately took a taxi to Khartoum airport meeting Qatar Airways luggage representative and forwarded the information to your office. after twenty minutes I locked the phone and set the alarm believing that a representative from your office would immediately respond to terminal location identified in the map and responded in due diligence to find the phone. Surprisingly a response was sent on July 11, 2017. Thus, no one responded when informed of the location.

From your last email, it appears that your office is attempting to clear its liability from its poor seating forcing me to locate to another seat in a full flight. I was using the phone when boarded the flight sending an email to Khartoum advising of the changes to my arrival and flight number. If my perception is wrong, please correct my perception. I leaving Khartoum at 4:45 am on July 31, QA 1324, arriving Doha airport at 11:15 am, connecting to QA 703/31 at 2:15 pm.

Salah MohiEldeen Khalil C/O Mr. Shawqi Khalil Al Koot Insurance Company PO Box 24563 Doha Qatar +974 [protected] Doha Cell number +249 [protected] Khartoum Cell number for Mohamed Salah MohiEldeen Khalil July 27, 2017 Qatar Airways Tower 1, Airport Road 22550 Doha, Qatar Dear Mr. Al Bakar REF: Hyderabad to Khartoum, QA 501/July 26, 2017 We love the Qatar Airways (AlQatarya) brand, which is why we are sending this complaint letter to your esteemed office informing you of the unfortunate incident our son experienced on the flight mentioned above. The material facts our son experienced clearly violate fundamental regulations and rules governing the international travel defined by Warsaw and Monteral conventions, yet, more importantly the culture and values of our beloved airline. I am struggling explaining the grim reality, experienced by our child, utilizing deception and manipulation resulting in a denied boarding nightmare. Consequently, we incurred extra expenses purchasing new ticket, transportation fare to and from Rajiv Gandhi International Airport, hotel accommodation etc. We do not wish to linger on our perception and sense of indignation. Yet, our child was denied boarding of mentioned flight, as documented in comments stated in his PNR ZS4XGV, still, incomplete failing to report amount of excess baggage weight & amount that was charged. Nonetheless, Mr. Mohamed Abdulraouf the counter supervisor of Qatar Airways in Hyderabad airport, documented our child was offloaded due to excess baggage requirements. We do not wish to cloud your undertaking this matter with 2nd party factual of “he/she said”. Mr. Abdulraouf denied our son the 7kgs carryon, and personal laptop (HP Pavilion x360 15T Touch, weights 6Ibs, and approximately 15” X 9” in dimension). He continued to speak English when our son attempting to discuss methods to reduce alleged excess baggage to catch his flight which was reserved and planned a year ago resultant to his graduation and family member wedding. Mr. Abdulraouf had our son’s Sudanese passport, shockingly refused to engage his conversation in Arabic, irresponsibly determining to offload and cancel his flight. The “14 CFR Part 250” relating to airline over sales” refusal to board including racial and ethnic profiling as stated in “Travel Law Ś2.06(6), (see Flaster/Greenberg P.C. v. Brendan Airways). In general, denied boarding is defined – Refusal to accommodate passengers on a flight although they have valid ticket, a confirmed reservation on the flight – presenting themselves for check – in – within required time limit as stipulated. We imagine the same questions are racing through your brilliant mind as were racing through ours on that fateful day:
❖ How can a fellow Muslim Arab treat his brother in this manner? ❖ How can Qatar Airways airport supervisor violate our beloved and esteemed carrier’s culture and values, furthermore, violates basic rights of customers as defined in all convention agreements defining laws and regulations? ❖ What were the earnestness driving for sever behavior exposing the company to legal liability, and tarnishing its excellent customer service qualifications, everyone worked hard in the last 5 years, to earn? Our family would like to recognize and express its gratitude and appreciation for the sensitive and consideration we encountered from the Qatar Airways, Sales Manager and his staff at Khartoum’s office, for their immediate attention and assistance bringing our stranded child home, and explaining the process voicing our concerns. Yet, we elected to contact your esteemed office, given lingering feelings of behavior and cultural violations of our beloved
I have full confidence that your office will, wisely, make a balanced and impartial decisions that serves the best interest of your stakeholders and our community. We are confident, the material facts will support of complaint, and make the decision restoring our faith in Qatar airways while making us whole for financial damages incurred and authorizing denied boarding compensation to our son. Thank you for your time, and efforts undertaking the due diligence process challenge to protect our community and upholding the ethical standards and laws to your best ability.

Respectfully, & with Gratitude

Salah MohiEldeen Khalil
+249 [protected]
Cc
Civil Aviation Authority of India
Civil Aviation Authority of Sudan
IATA