Qatar Airways — online excess baggage purchase.
I purchased online excess baggage from JFK to ATQ on 16 Nov 2017 vide receipt #[protected]. My booking reference # oow5lf.
After I ended up making the payment, I got the confirmation email stating that my purchase was from ATQ to JFK that was contrary to my actual purchase.
I immediately called the customer care representative and pointed out the lapse and requested for making the necessary corrections. But I was told to make another payment of $ 50.00.
All my reasoning had no effect on the person I was talking to.
Could you please look into the matter and do the needful as I am not asking for any refund.
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