Menu
Qatar Airways
Qatar Airways Customer Service Phone, Email, Contacts

Qatar Airways
reviews & complaints

www.qatarairways.com
www.qatarairways.com

Learn how the rating is calculated

1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Qatar Airways has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Qatar Airways. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Qatar Airways reviews & complaints 745

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
5 reviews
Sort by:

Newest Qatar Airways reviews & complaints

ComplaintsBoard
D
11:14 am EST

Qatar Airways miss behave and miss guidance or lack of guidance and responsibilities

I Prabhjit Singh Dhillon was to fly today fromamritsar ( ATQ )to vancouver (YVR) via doha, Montreal (YUL).Flight departure time was 14.40 IST .MY E ticket number was 157-[protected].booking reference NX432x.I was at the counter by 12.pm.my luggage was weighed and clear 44 kgs 2 bags .I am travelling by qatar airways from last 8 years
Always carried my laptop in laptop bag .this guy named Robert and gurpreet of ground staff told me to pack it in the hand bag as I did so, it went more than the weight limit of the hand bagage. He was so rude to me and told me to to pug the excess weight in my checked in luggage .I said it's already checked in .he ordered it back .I had two bagages so one had no capacity so I putted excessive weight in the bigger bag as nd took it again for weighing. So it went higher than 32 kgs .again he told me to shift the weight to the other bag .withought giving me any proper information he kept harassing me because I said him in the beginning of conversation that, I been travelling from last 8 years in the qatar airways only, why are you making things tough yourself .it never happened before.so he took my words personally and got angry rather started hating me, instead of giving me right suggestion to segregate the luggage as it was to be segregated.
I was ready to pay for my excessive weight, but this guy Mr Robert kept on puzzling me.after harassment of 2 hours he left me from the flight .it's my first experience with qatar airways .I strongly recommend not to keep such manner less employees, who care not about airlines business and customer care ethics. You guys lost your business and I lost my time and trust on airlines which I had from last 8 years.I have been recommending this airlines to all my relatives and friends .but got very badly hurt today .there was enough time, he could have done.but sadly I am to say you have recruited an highly unprofessional person .I am really sorry to say all this.please take some sincere action to amend your business. He didn't respected your business and my clientiel service.I want to hear from you what did you do for your customers. Thank you.

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
H
7:28 pm EST

Qatar Airways mishandling luggage

Jarryd John White
Dec 8 (9 days ago)

to me
Dear Mr. Edward Hutcheons

Thank you for contacting Qatar Airways.

We acknowledge receipt of your report under reference, CPT1255714 of your mishandled baggage on your flight between Dallas/Fort Worth (DFW) and Doha (DOH) connecting to Cape Town (CPT).

We at Qatar Airways pride ourselves in ensuring customers are assisted in the best possible manner when processing their baggage through all the respective areas of contact. We strive to ensure that checked baggage is well handled, if in the unlikely event your checked baggage is damaged due to our negligence, every effort will be made to assist you in resolving your complaint in the best possible way.

Please kindly be advised that the carrier is subjected to limited liability to minor damage, nicks, scuff marks, cuts and protruding items such as wheels, bag handles, bag sleeves, personal name identifiers as these usually incur initial damage when being processed through the applicable transferring baggage belts and containerisation. We are therefore unable to accede to your request. This is in accordance with our baggage policy as stipulated in our Conditions of Carriage. These Conditions of Carriage may be viewed online at www.qatarairways.com.

May we suggest you consult with your personal insurance to submit a claim as we are regretfully unable to further assist.

We deeply value your relationship with Qatar Airways as well as your feedback on our services, to keep up our constant pursuit towards service excellence. Hoping that this incident has not marred your impression of Qatar Airways, we look forward to being of service to you again on our flights in the future.

Kind Regards,

Jarryd John White

Airport Services Agent

Cape Town

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
I
3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways passenger safety - unacceptable flight attendant response.

membership number: [protected]
passenger name: Mohamed Zaid Mohamed Imtiaz
17 december 2017
flight no: qr 740
lax to doha

Dear Sir / Madam

My son is flying from LAX TO JNB VIA Doha. He was initially issued a window seat for flight QR 740, which he changed to assist a passenger with a medical issue.
While landing, the food cart was not secured properly and ended up rolling down the aisle, knocking into his hand, resulting in his phone to fly out of his hand. This damaged his phone and he cannot receive or dial out any calls, neither can he send or receive any text messages.
When reported to the Qatar help desk they told him there was nothing they could do and blamed my son.
He is currently in transit in Doha, awaiting his flight to Johannesburg (JNB).
This, unfortunately, is not the first time something like this has occurred. A very similar issue occurred a few months ago, where a loose food cart hit him and caused minor injuries.
Please note that he has been a loyal passenger to Qatar Airways for the last two years, and as a father I am extremely unhappy about the response given.
I am unable to provide photos of the damaged device as he is currently still travelling.

Your early attention is highly appreciated.

Thank you,

Imtiaz Raheem (Father of Zaid Imtiaz)

Email: [protected]@yahoo.com
Mobile: 00267 [protected]

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
N
11:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways bad customer service

I got two tickets from Houston to Karachi Under the name Hingoro Omar and Hingoro Kulsum. Houston based travel Agency Chase travel issued both tickets was scheduled on Dec 9th. When customer reached airport for departure traffic staff refused to issue boarding passes due to wrong last name later we found there is wrong first name speaking, Travel agency never asked passport copy any way we called to travel agent Fiza to correct name but she refused ask for additional $1800 to correct name and rescheduled flight. We contact Qatar reservation but they refused to help. We go forth and back between travel agency and Qatar airways but no response. Both passengers are senior citizens one is blind other is bipolar. Still seeking for help some one resolved there issue.

Thanks

Naved Ahmed Hingoro
naved.[protected]@gmail.com
Booking number is U754J6

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
P
11:36 pm EST

Qatar Airways damaged suitcase

CRM:[protected] Dear Mr Hutcheons,
Thank you for writing to us.
We have noted the contents of your feedback. May we share with you that all baggage issues are settled to conclusion by the airport services teams only. Hence, please be guided by the information provided in respect of your claim by the airport team.
We appreciate the opportunity to respond and thank you for your attention.
Yours sincerely,

Ivan Fernandes

Customer Care Officer
Ivan Fernandes

Excuse me, who are you? To tell me in respect of my claim by the airport team (what team? One sleeping lazy man?) to respect my claim being open and closed on the same day and rejected, Did you or anybody respect me and my claim? Did you see the damage
to my suitcase? Did that team? Forward the pictures to you or anybody else? They bend a frame of a Samsonite suitcase with 3 locks and because they dropped my luggage they did not mention it but because one of the locks was damaged because they mishandled my luggage, but now that we use the word lock? You assume we traveled with a lock that did not work?, We stared of traveling with 3 suitcases with perfectly working locks, ended up with one totally useless unless, we wrap it on a airports so that the one half of the suitcase don't open up, and not even claiming for wrapping the suitcase every time we board, You expect me to accept one man's decision who was not even interested to help us on a Sunday who was irritated when we woke him up at his desk without any supervisor, who made me filled in forms for 2 hours after a 38 hours flight receiving 3 suitcases not one of them overweight! and a third one dropped, Now it is my problem because the airline dropped one and washed their hands and blame me for their neglect taking care of passengers suitcases? Trusting that Qatar airlines will take responsibility for the people they employ to take care of luggage who fly with them? You tell me why I have to accept such neglect? I suggest with your reply you include a cc email address to your superior so that I can take this further and bring this case to higher authority, so that they can see with how much disrespect you treat the airlines you are working for and the passengers who fly with Qatar, refusing to take responsibility for their mistake!

Petro Hutcheons
Dec 8 (4 days ago)

to tell-us, Jarryd
Jarryd. A broken lock is not minor damage! My locks on my suitcase was In perfect condition when I board my flight! Now you expect me to travel with a broken lock caused by mishandling my luggage. Now I have to wrap it to prevent the bottom part from opening up due to the broken lock. This is not a minor scratch or dent but an important part of the functioning and security of my bag. Someone decided to close this complaint on the same day that it was open without even contacting us. This is totally unacceptable.
Hutcheons

Sent from my iPhone

On Dec 8, 2017, at 10:14 AM, Jarryd John White wrote:

Dear Mr. Edward Hutcheons

Thank you for contacting Qatar Airways.

We acknowledge receipt of your report under reference, CPT1255714 of your mishandled baggage on your flight between Dallas/Fort Worth (DFW) and Doha (DOH) connecting to Cape Town (CPT).

We at Qatar Airways pride ourselves in ensuring customers are assisted in the best possible manner when processing their baggage through all the respective areas of contact. We strive to ensure that checked baggage is well handled, if in the unlikely event your checked baggage is damaged due to our negligence, every effort will be made to assist you in resolving your complaint in the best possible way.

Please kindly be advised that the carrier is subjected to limited liability to minor damage, nicks, scuff marks, cuts and protruding items such as wheels, bag handles, bag sleeves, personal name identifiers as these usually incur initial damage when being processed through the applicable transferring baggage belts and containerisation. We are therefore unable to accede to your request. This is in accordance with our baggage policy as stipulated in our Conditions of Carriage. These Conditions of Carriage may be viewed online at www.qatarairways.com.

May we suggest you consult with your personal insurance to submit a claim as we are regretfully unable to further assist.

We deeply value your relationship with Qatar Airways as well as your feedback on our services, to keep up our constant pursuit towards service excellence. Hoping that this incident has not marred your impression of Qatar Airways, we look forward to being of service to you again on our flights in the future.

Kind Regards,

Jarryd John White
Airport Services Agent
Cape Town
Tel: +[protected]
Fax:+[protected]

Read full review of Qatar Airways
Update by Petro Hutcheons
Dec 12, 2017 11:39 pm EST

On Dec 8, 2017, at 10:14 AM, Jarryd John White wrote:

Dear Mr. Edward Hutcheons

Thank you for contacting Qatar Airways.

We acknowledge receipt of your report under reference, CPT1255714 of your mishandled baggage on your flight between Dallas/Fort Worth (DFW) and Doha (DOH) connecting to Cape Town (CPT).

We at Qatar Airways pride ourselves in ensuring customers are assisted in the best possible manner when processing their baggage through all the respective areas of contact. We strive to ensure that checked baggage is well handled, if in the unlikely event your checked baggage is damaged due to our negligence, every effort will be made to assist you in resolving your complaint in the best possible way.

Please kindly be advised that the carrier is subjected to limited liability to minor damage, nicks, scuff marks, cuts and protruding items such as wheels, bag handles, bag sleeves, personal name identifiers as these usually incur initial damage when being processed through the applicable transferring baggage belts and containerisation. We are therefore unable to accede to your request. This is in accordance with our baggage policy as stipulated in our Conditions of Carriage. These Conditions of Carriage may be viewed online at www.qatarairways.com.

May we suggest you consult with your personal insurance to submit a claim as we are regretfully unable to further assist.

We deeply value your relationship with Qatar Airways as well as your feedback on our services, to keep up our constant pursuit towards service excellence. Hoping that this incident has not marred your impression of Qatar Airways, we look forward to being of service to you

Hide full review
ComplaintsBoard
H
10:33 am EST

Qatar Airways meals

Today I was traveling from Houston to Doha on QR 714. At dinner time all chicken or beef dishes got ended and I was forced to eat a vegetarian diet.

This is really bad customer service. I paid full price for my ticket and had to travel 14 hours without proper meals.

You must have plenty of meals to fulfil customers need. It's simple math. Number of seats vs. no of trays.

I hope I won't see such inconvenience in the future. Also, please increase the quality of your meals. They don't taste that good eaitger and are in very small proportions.

Haroon khan
[protected]@yahoo.com
[protected]

Thanks.

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
A
10:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways my baggage was opened by breaking the key and lost few things from my bag

I few in Business class from Dallas to Bangalore on 7th. Our flight landed in Dublin due to a medical emergency, hence we missed the connection flight. I spent one day in Doha. When I got back my baggage on 9th from Bangalore, the key was broken and I lost few things from my bag.

I felt this is unacceptable. I dont think this opened because of security checking. I didn't any update on this behalf.

I would like to check what is the complaint procedure for this. My bad is completely spoiled.

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
C
6:52 pm EST

Qatar Airways qatar airways flight

Booking reference NJQLWG On September 15, 2017, I booked a flight from Miami to Bali with Qatar Airways. I was scheduled to depart on September 26, 2017, however, two days before my scheduled departure, there was a travel advisory issued for Bali due to the possible eruption of Mount Agung. Though there was a travel advisory, I still panned on attending unless the flight was canceled. Despite this, the day before our scheduled trip, the owner of our villa was forced to cancel our reservation because the villa was located in an evacuation zone. As a result, I called Qatar on September 24 and was told I was eligible for a full refund. After two or three weeks went by, I noticed that I still had not received a refund and I contacted Qatar. I was told that my refund was never processed and the agent I spoke with was unsure why. He went on to direct me to the customer service team email. I emailed them and had not received a timely response so I went on to email them again. After almost two months, I received a reply that stated that there would be a $400.00 penalty and that they would process the difference of my refund. This was clearly upsetting, being as though I was told I would receive a full refund two months ago and still haunt received a dime. My flight wasn't a few hundred dollars, it was close to $1200.00. It's amazing that a company that prides itself on " excellence in everything it does" would allow this to go on for as long as it has. It has been over two months since my original request for a refund and the customer relations time is just now getting back to me. Then they have the audacity to only offer a partial refund when there was a travel advisory during my original travel time. I am well aware that the travel advisory was only to alert passengers for possible impact of Volcanic irruption in the region. However, the region was not impacted during the flight departure dates. Though flights were operational, NUMEROUS hotels and villas were closed due to a mandated evacuation. Moreover, the villa I reserved was located in the evacuating zone and canceled our reservation. Why would I fly out to Bali without a place to stay when there is an EVACUATION DUE TO THE POSSIBILITY OF A VOLCANIC ERUPTION! And even if I accepted the 400.00 penalty, why has it taken over TWO months for me to receive my refund which was requested days before the actual flight back in September!

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
N
5:53 pm EST

Qatar Airways I am complaining about customer care

My mom "Jila Talebi" was in a flight from Doha to Sydney on 7th December with flight QR908.

She fainted about 6-7 hrs after departure. the crew helped her, but there was no professional medical person in the crew, no nurse or a doctor!

No one even took her blood pressure, or check her pulse. Only thing they did was asking her how she feels, lay her down and put blanket on her.

this was the first time that my parents flew with Qatar and they are not happy at all with what happened. what if there was a serious incident?

I would like to receive some explanation about why there is no interest to take care of your customer's health?

Regards
Nasim Jafari

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
B
12:26 pm EST

Qatar Airways wheelchair negligence

Date: 10/12/2017
Flight: QR004
Time for flight 1415 but delayed to 1840.

Hi,

I am a regular customer of qatar airways. I even my invited my in laws (Mr Til Bahadur Gurung and Santu Maya Gurung) to use qatar airways on their flights from Kathmandu to London return. We requested for wheel chair assistance as they are senior citizens and their knees give way. Ktm-Ldn outbound eas very good. However, today on their return flights from London Heathrow t4, the staff told me that they would be assisted with wheel chairs after their security check. However, no body really cared on providing the wheel chairs. They had to walk for 10, 15 minutes carrying their hand carry bags by themselves and their knees gave way. I am so angry when my father-in-law rang to tell me about the situation.
I am very disappointed with the service.
Is there anything you could do?

Hope to hear from you!

Thank you!
Binod

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
A
11:38 am EST

Qatar Airways delayed flight

On 18th of November 2017 togheter with my wife we had a flight from Ho Chi Minh city (SGN) to Warsaw (WAW) via connecting airport Hamad International (DoH) - flight number QR 971.

Scheduled time of departure in SGN was 19.25 and actual time of departure of this flight was 22.00. Because of this delay we were not able to take another flight in the connected airport DOH to Warsaw. We had to take additional flight from DOH to Brussels International (BRU) next day.

As a result of this accident our arrival time in Warsaw (WAW) was 22.00 on 19th of November instead of 05.45 am on 19th of November.

Based on the passenger rights in the case of denied boarding, downgrading, cancelattion or long delay of their flight under Regulation (EC) 261/2004 we demand compensation of 600 euro per person.

Artur Soćko and Marzena Soćko.
e-mail adres : kamila.[protected]@wp.pl

Read full review of Qatar Airways
View 0 more photos
Hide full review
ComplaintsBoard
T
1:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways my luggage

I was on a flight with Qatar on the 7th and the flight was delayed and my luggage was left behind by the airline got to my final destination and they said I'd get my back the next day and it's not here! Had to stay at home and I'm loosing money coz I'm booked for holiday and I'm now having to sit here waiting for my luggage this is honestly pathetic and something has to be done about this!^

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
M
7:09 am EST

Qatar Airways broken screen dell tab and apple laptop

Dear sir I was flying at yours airline dated 25th Nov 2017 Newyork to Lahore Name sohail bin Ahmed mir . Sir it's best airline.
Sir but I have facing only one problem that is my Dell tab and apple laptop screen broken. Dear sir when I reached home next day I open my luggage every think are ok but that things are broken. Sir trust me I don't wanna submitt our complaint because it's my best fly at yours airline.
Why I complaint you so late because I checked our local market to repair these items but every body said that is useless to repair so I thought that may be you lesson my request and compensate.
Sir I brought that things brand new.
Please consider my request.

Regards

Sohail Mir

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
B
6:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways denied boarding

qatarairways is an absolute disgrace! Denied boarding at transit in Doha, after my 8 hours flight from Dublin to here. Desk staff are less than a help to give any explanation why! I booked my ticket 2 months in advance, booked seats and checked in online, had boarding passes issued at origin airport, but denied boarding at doha boarding gate. Frustrated that I ll now miss an important family function on Saturday! First and last time business with Qatarairways

I want to know...

1. Why you choose to deny Boarding for a passenger who already got a boarding pass 10 hours in front, who is already tiered after a long flight, and who was waiting at a boarding gate for 2 hours at midnight?

2. Why Your desk staff are not aware about EU passenger compensation rules that is on your website? Why can't they give a proper explanation in person or in writing, that is signed by a responsible manager?

ABSOLUTE DISAPPOINTMENT Qatar Airways SERVICE

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
W
1:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways baggage drop/check in procedure... unreasonable behaviour by check-in staff

On Thursday 30 November I and my wife arrived at Manchester Terminal 2 approximately 2.5 - 3 hours before our flight to Doha, then onward to Bangkok on 1 Dec. Flt QR028 & QR836.
Having previously checked in online we waited in the Baggage Drop line to check in our cases. After a wait of approximately 10 minutes we were directed to the Business Class Check in desk (as there were no customers waiting in that queue at that time).
When our hold bags were weighed on the scales one was 31kg and the other 32kg...whilst I appreciate the allowance is 30kg..such a small difference is hardly here nor there. However, the lady behind the check-in desk obviously thought it was a problem and we were sent away, like children, from the check-in desk to remove the excess weight from the bags.
We then had the task of identifying 1 kg item in one bag and 2kgs of items in another bag to rectify the situation. In honesty, for the 1kg bag it was quite easy I simple swapped the light coat that I was wearing for a heavier one that was in the suitcase. The second bag we removed some shoes and my back support (which I now had to wear) & placed them in with our hand luggage.
We returned to another desk, after waiting another 10 minutes or so to check in our luggage...this time both bags weighed in at 30kg.
--- Can I just point out that we were still loading as much weight in luggage as before but now we had to carry it through to Bangkok rather than send it via the hold luggage.
I feel that this intransigent attitude being adopted by your check in staff - the first contact with representatives of the airline - is not only poor business practice but also very frustrating for the passengers. Additionally,
I am 61 years old and do not appreciate being treated like a child. Your staff should be better trained in the practices of both customer interface and service. Qatar Airlines can no longer boast that it is a 5 star airline...far from it...
I have also read online, about other peoples interaction with the Qatar Airlines Complaints Department...to quote one...'a complete waste of Time & Effort'. I will therefore not waste my time proffering a desirable resolution.

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
B
2:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways unbelievable organising of connecting flights

We were supposed to travel from London to Adelaide via Doha on 3rd December and reach Canberra on 4th Dec at 8:20pm. When we reached Doha, the ground staff told us that the flight to Adelaide was delayed by 3 hours and hence we were going to miss the connecting flight to Canberra. If we choose to travel in the same plane, they told us that it would be our risk to accept the delay and we had to provide our own accommodation. They also said that they are unable to put us onto a flight to Sydney as Qantas said that there are no seats in the connecting flight to Canberra. The only option they gave us was to rebook the flight to Sydney next day. After lot of discussion, we said ok to stay in Doha for 24 hours. We were told that the hotel staff was waiting for us outside and we would be transferred to the hotel immediately. We go out after all the procedures and we came to know that we have to wait for 25 minutes to board on to the shuttle, which was ridiculous. The Hotel staff was very rude to us. Anyway, long story short, we went to Doha, stayed in Doha for 24 hours and started our travel to Sydney. We reached Sydney, the flight was delayed for 15 minutes and we missed the connecting flight again which was so annoying and frustrating. Qatar Airways said that they can provide accommodation for us in Sydney for overnight and rebook the flight to Sydney next day. This was becoming really frustrating for us. We were supposed to travel for 24 hours but at the end of the day, we traveled for 60 hours which caused so much of inconvenience for us. We reached Canberra on 6th Dec at 8:15 in the morning. We had lot of plans after we come back but we could not any of those because of this delay. In the first point, they could have sent us to Adelaide, provide accommodation there and could have sent us in the next flight. The ground staff were talking with lot of respect until we accepted the option they gave. After that, no body cared to let us know that the staff was already waiting outside. Travelling with a 7 year old and with these long delays, it was really inconvenient for us. When organising a connecting flight, why don't they take proper care. I would really like people looking into this and provide compensation for the delay and the inconvenience caused.

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
A
6:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways i'm complaining on the un acceptable and rude way of one of the front desk member

I'm regular flight on Qatar Airways with privilege number : [protected]
I travel every 10 days to Bahrain and monthly to Dubai and Kuwait and I'm always updated with any of the visa changes. On Tue 28 Nov 2017 Flight QR 1080 going to Kuwait then Gulf air 220 ro Bahrain, i went before my flight with 2 hrs having a 3 months multiple valid visa to Bahrain till 28 Feb 2018 add on my QID is valid for 11 months and my occupation is Pharmcist and I'm allowed to have an on arrival visa, then i was surprised that the front desk Employee ask me to check bahrain visa and i stand waiting for more than 1 hr and he is checking the visa with supervisor then a lady called Gehan (arabic Supervisor) came after one hour talking with a rude way saying "Sorry you're not allowed to travel with this visa and she used her personal mobile talking to a guy as if he is one of immigration of Bahrain and telling me that this visa is not valid and contiued talking with the same Rude way and I'm deadly sure that I'm having a valid visa that can allow me to enter Bahrain. After that I traveled and i enter Bahrain easily with my valid visa,
I'm really upset that a reputable corporate like Qatar airways have employees that don't know their job plus cannot deal with the customers
Best Regards
Aly Abdelrazek
+[protected]
[protected]@hotmail.com

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
S
11:39 pm EST

Qatar Airways change in our flight to really late one

Hi
I am really angry that they have changed my flight to another one. Which was your mistake. Delay in London approximate one hour, than in Qatar 6 hours ! OMG!
Flight ref: Q7GH33)
Lon to doh (QR002)
The flight that we supposed to catch was doh to MCT (QT1128).
Our flight suppose to be at 7:40 hrs, and now they shifted us to late flight.
We paid for our comfort and wished for a happy flight. But it was a nightmare and a disaster.

Because of your mistake, now I have to delay my trip to my place in Oman (which takes 7 hours journey by care), and delay my family and their kids enjoying the holiday because of you.
- we feel so tired and exhausted
- now we are upset and angry
-we have to wait for other 6 hours for the another flight OMG!
- we regretted why we have booked with you.

We want a complsition :
- pay us back the flights tickets
- best seat on the next flight
-cancel our flight back to London by Qatar airways and book us to another flight. Oman air, or Etihad or any other gulf airways
- a written apology for this nightmare

Your upset customers:
Shamsa Alsharji
Iman alhumaidi

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
D
8:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways the difficulty of finding an email address to write to

i have spent over an hour trying to send you a simple request to change a booking. Nowhere on your site or elsewhere that I have found is there an email address shown, other eventually after much searching and then only for irrelevant matters. On one page, I was denied access because I could not tell you where I was flying from - why? Because your list of all the places from which you fly p;lanes did not include the country from which i am flying - Australia. You apparently don't even know that you fly planes from there. Why can you not put an email address up front for enquiries and bookings and changes of booking? All you give are faxes and phone numbers (and if I use the latter - I don't have the former- you will doubtless charge me extra for not having gone online) . And why did I not go online to a relevant email address? Because you refuse to give one!

Read full review of Qatar Airways
Hide full review
ComplaintsBoard
A
10:56 am EST

Qatar Airways I would like to make a complaint with a rude ground staff

I am a complaining a ground staff by the name of JENINA ROSA VAÑO, She has been the worst staff i have encounter in my entire travel while i was having my business meetings in Doha. I asked her about directions but she just used her mouth pointing for a direction and bot talking to me at all. How dare you do that to your frequent flyer customer? I want you to give her a lesson. A lesson which i will be taking this to the CEO. I want her kicked out. I will have my meeting 2 weeks from now, in doha. I will check if that staff is still there or not. Unprofessional behavior. Shame on her.

Read full review of Qatar Airways
Update by Ashley simpson
Nov 30, 2017 11:04 am EST

Anyone knows the name of JENINA ROSE VAÑO. This staff has been very rude to me when asked for an assitance with the gates because its unfamiliar to me, but she did not listen to me instead assited other customer. I have been a frequent flyer with qatar airways for so long and no one treated me the way that crew staff treated me. Shame on her! I worked in a poace like she does even i am in a bad mood i never let customer fail my service. She is not a good model to your company. I want you to give her a lesson. Or else, i will be writing a letter to your CEO to twach her a lesson. If you cant do it. I will be goad to flew back in doha to kicked her out!

Update by Ashley simpson
Nov 30, 2017 11:15 am EST

I am filing a complaint against your staff. Named JENINA ROSE VAÑO. She has been a rude staff in your company. She never treated my family as a customers. Instead she walked away and called her co worker to assist us, which is very unprofessional. Is she really that unprofessional? I am one of the frequent flyer of qatar airways but i haven't tried this happened to mw nor my family. Do something Mr. Akbar al baker. I don' t want that staff to be working in your comoany with that attitude. It is a shame to you as a CEO having that employee. I want her out.

Hide full review

Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Qatar Airways?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qatar Airways Customer Service. Initial Qatar Airways complaints should be directed to their team directly. You can find contact details for Qatar Airways above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Qatar Airways. Discuss the issues you have had with Qatar Airways and work with their customer service team to find a resolution.