SUBMIT A COMPLAINT

Qatar Airwaysirresponsible approach at dubai followed by loss of baggage at kl airport

Hi there, My Name is Jatin Patel who travelled from Dubai-Doha-KL dated 1st May 2017 QR 844 @ 19:40 hrs from Doha through business class. Firstly I had a valid visa issued by the Malaysian govt thru online process but ur airport staff identified an issue on the passport date of issue and date of expiry where the DD/MM on the visa and passport was not in the same order. Fine, needs verification but it took them 2.5 hours to work to look for a response (from embassy/ Qatar / KL office) but at the end no response at all. I myself arranged and online visa and requested them to put me to a 18:30 hrs dubai-Doha flight so tht I can get into my scheduled 19:40 hrs flight. The response I got from ur ground staff tht the staff in Qatar are busy with a flight and hence can only response after the flight is done. Seriously u guys claim to be one of the best and this is the professionalism?? What can a person do in dubai if ur qatar team is busy?? Secondly my name gets announced at KL airport and my luggage was not loaded.. Now it's been more than 12 hours but no clear response, I have come here for conference which had certain cultural dress codes and it has gone for a toss. I am forced to spend additional money on stuffs from clothes to undergarments to body spray perfume foot wear and everything which already exist with me.. it's is so disappointing, all the essence of the conference for which I spent so much money is gone.. I would still request to get a professional response from ur side.. The damage is already done as the conference starts tomorrow morning with my cultural outfit.. however it will reduce the pain if you take an immediate action on this.. Yours truly unsatisfied and disappointed customer.. Jatin Patel

Na
May 02, 2017

Post your comment