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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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H
8:15 am EDT

Qatar Airways refund money

I booked my flight from Expedia i am a gold member with Expedia I
my flight was :
1-beirut to Doha 5 June ( it was good )
2-doha to Dubai was canceled regarding the situation in qatar which make me so sad dated 7 June
3- Dubai to Doha than Doha Beirut 8 June also canceled
when i went to the office of Qatar airways to change my booking i was so disappointed because of the service and the approach that was very bad
please i need :
refund of the flight that i loss
refund of the hotel booked in dubai that i miss it
refund of the rental car that i did not rent it

Confirmation
O7YJ73 (Qatar Airways)

regards
Hanna Khalil

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K
5:42 am EDT

Qatar Airways flight

Flight 3ROX5U QR35 and QR962
Mr David Cooper and Miss Kate Bolton

My new husband and i departed birmingham airport for bali on the 15th June to celebrate our honeymoon. I can honestly say Qatar Airways ruined the first 24 hoursof our trip. We travel frequently, quite often long haul. This is our first experience of Qatar and I hope our last.

When greeted at Birmingham Airport the check in process was smooth and we received complimentary upgrades to additional leg room because we are celebrating our honeymoon. This is the only good thing to happen!

- On board the 1st flight the service was terrible! It yook over 1 hr to get a cup of water. I was advised i could not collect my own water and i could not have the bottle they were pouring from. This is ridiculous! Surely you cannot deny water to passengers.

- On board the second flight the same occured with the ridiculous wait for water.
This time we were seated next to a lady travelling with a young child. When the crew came to fix on the bassinet for the child it was noticed that neither me nor my husand could access our tv screens. We called the attendant who helped the passenger move her child so we could take out the screens however once they were out we could not put them back in without disturbing the sleeping baby which i was not willing to keep doing. As a result we were stuck (literally) in our seats unable to get up for 9 hrs!
The only solution the crew could offer was to move our seats but they could not sit us together! We are anxious flyers on our honeymoon... we are not sitting sperately! That is a ridiculous solution!

- The food served in the plane was terrible to say the least. I do not expect a 5 star meal however there was so much salt added. Surely its unethical to serve such high salt food and then deney water!

- On both flights my husband advised the crew that we were celebrating our honeymoon and ask if he could purchase some champagne or something of the liking. He was told no... however i am quite sure this is served in business class so they clearly have it... we were not asking for it free we were happy to purchase it but no one cared!

When arriving at our final destination and waiting an hour for bags it turnrd out that 1 bag didn't make it onto the plane beacuse there was not time... however there was time for 1 bag?!?!? This is a ridiculous excuse and the staff would not give us a deffinate time frame on when it would arrive. That is unacceptable.

Both suitcases were returned to us with a broken wheel on each one, filthy and with 1 luggage strap missing and no apologies.

This trip was booked via Kuoni Travel - a luxuary tour operator! A copy of this email is going to them to inform thrm on the terrible service offered. I hope they will reconsider future buisness with your airline.

I can honestly say my husband and i are dreading our retrun trip!
Please consider this to be a formal complaint and please note that we are expecting appropriate compensation for our terrible experience. A honeymoon is a once in a lifetime experience that was ruined!

I look forward to your prompt reply and look forward to hearing how you intened to compensate us fot all of thr above and improve our retun trip!

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Update by Kate Bolton
Jun 20, 2017 5:43 am EDT

Flight 3ROX5U QR35 and QR962
Mr David Cooper and Miss Kate Bolton

My new husband and i departed birmingham airport for bali on the 15th June to celebrate our honeymoon. I can honestly say Qatar Airways ruined the first 24 hoursof our trip. We travel frequently, quite often long haul. This is our first experience of Qatar and I hope our last.

When greeted at Birmingham Airport the check in process was smooth and we received complimentary upgrades to additional leg room because we are celebrating our honeymoon. This is the only good thing to happen!

- On board the 1st flight the service was terrible! It yook over 1 hr to get a cup of water. I was advised i could not collect my own water and i could not have the bottle they were pouring from. This is ridiculous! Surely you cannot deny water to passengers.

- On board the second flight the same occured with the ridiculous wait for water.
This time we were seated next to a lady travelling with a young child. When the crew came to fix on the bassinet for the child it was noticed that neither me nor my husand could access our tv screens. We called the attendant who helped the passenger move her child so we could take out the screens however once they were out we could not put them back in without disturbing the sleeping baby which i was not willing to keep doing. As a result we were stuck (literally) in our seats unable to get up for 9 hrs!
The only solution the crew could offer was to move our seats but they could not sit us together! We are anxious flyers on our honeymoon... we are not sitting sperately! That is a ridiculous solution!

- The food served in the plane was terrible to say the least. I do not expect a 5 star meal however there was so much salt added. Surely its unethical to serve such high salt food and then deney water!

- On both flights my husband advised the crew that we were celebrating our honeymoon and ask if he could purchase some champagne or something of the liking. He was told no... however i am quite sure this is served in business class so they clearly have it... we were not asking for it free we were happy to purchase it but no one cared!

When arriving at our final destination and waiting an hour for bags it turnrd out that 1 bag didn't make it onto the plane beacuse there was not time... however there was time for 1 bag?!?!? This is a ridiculous excuse and the staff would not give us a deffinate time frame on when it would arrive. That is unacceptable.

Both suitcases were returned to us with a broken wheel on each one, filthy and with 1 luggage strap missing and no apologies.

This trip was booked via Kuoni Travel - a luxuary tour operator! A copy of this email is going to them to inform thrm on the terrible service offered. I hope they will reconsider future buisness with your airline.

I can honestly say my husband and i are dreading our retrun trip!
Please consider this to be a formal complaint and please note that we are expecting appropriate compensation for our terrible experience. A honeymoon is a once in a lifetime experience that was ruined!

I look forward to your prompt reply and look forward to hearing how you intened to compensate us fot all of thr above and improve our retun trip!

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H
9:47 am EDT
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Qatar Airways missing baggage

Hi this is regarding booking Reservation number = 66N2PZ.
We did not receive one of the baggage at hyderabad international airport and we recorded compliant at hyderabad international airport.
now its almost more than two weeks we did not hear from either Qatar airways or airport authorities about the missing bag. we tried calling at the number given but no one answers the call.
I sent an email to dwf baggage center and i received email stating baggage was boarded from dallas airport and we will try to find at Doha and hyderabad airport but after that we did not hear from them.
I tried calling this Qatar airways number [protected] but no one is answering the call. I am very much unhappy with the Qatar airways customer service.
If i do not hear back i will cancel my travel due next month and you need to refund the full money.

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6:56 am EDT

Qatar Airways cancellation and refund

Hello Qatar airways, I am Elisa Garcia from Abu dhabi UAE, i book a ticket on your airline last June 4 2017, sunday through Cleartrip online. since all my friends have been suggesting that Qatar Airline was one of the amazing airline worldwide and it was my first time to go home in my country which is the Philippines i choose your airline, but the next day after i booked news on social media spread about the country where i am currently situated in cutting all the diplomatic ties in Qatar i am worried about the ticket that i booked and of course the money that i payed. after few days i decided to cancel my ticket and clear trip said that it will take 96 hrs for the refund 9 days had passed i call them back to follow up but they said they are waiting the refund from the Qatar airways. i am here to ask how long will it take for the refund? What is my assurance that my money will be given back? i booked my ticket as early as possible to save money and this problem occur. how will i book another ticket if this problem is not yet solved. pls help me with this. i am really hoping for your immediate response. Thank you.

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7:47 pm EDT

Qatar Airways credit card issue

Dear Sir,

Keeping in view the reputation of Qatar Airways I have faced such horrible situation. Not only I got mentally upset, I lost my cell phone at the airport. I purchased the ticket online. Then I received an email for pre-arrival verification process of the card. I responded all the emails with all the things they requested. I got the status that your ticket has been confirmed. I got satisfied and got busy in other arrangements of the traveling.

When I reached at the airport, besides having emails of confirmed ticket and card verification, they asked for the card physically present. I had no idea that even I had gone through the card verification process they would ask me to show the card again. Well the card was not with me, but the owner of the card with passport is physically present. I provided

1. Owner of the card physically present
2. the copy of the card,
3. picture of the card from both sides,
4. owner of the card passport copy,
5. bank statement that included this transaction,
6. bank email of notification of the ticket purchase,
7. bank verification,
8. mobile message,
9. even the person from the bank called airline stating that “ we have l noted the complaint already that bank card is missing – bank is sending a card to the person in a day, owner is of the card is verified and payment has been released from the bank. Please cooperate with our customer”.
10. I understand it must be a policy of Qatar Airways but we live in the world where things are different and analyzed according to the situation. We even asked the ground staff that we can bring the card missing Police FIR and the lady said it’s of no use without showing any courtesy.

I travel a lot but I was never treated in USA or any other place like this. I wish Qatar airways staff on ground could have analyzed the situation and should respect and own the customers. Rather they mistrusted and Miss Nida at airport talked very rudely too.

Even Airport Manager, Airport Security staff and duty Air traffic controller all of them intervened just to convince Miss Nida with their guarantee by showing two slips where card was verified by their end. I am attachingthose two slips for your review. Half of the ground staff was also agreed that we had provided out of the way things but she didn’t let us board the flight.

I was traveling in emergency to USA so I booked another flight on spot that costed me much more and I left the situation keeping in mind that I will deal with this later. And now I have received an email that Qatar Airways is not refunding me the ticket that they didn’t let me use it. I am highly upset now with such response. I am discussing this with all my friends in USA and they are saying write email in detail and make them try to understand the situation. I have gone through a big trauma and lost my phone at their airport during all this issue. My only request is that please understand my situation and refund my ticket amount as a courtesy.

Ticket details were

Name: Hina Mushtaq

Islamabad QR633 -> Doha QR 707-> Washington DC

Booking reference SIBTTT.

I booked a new flight after this mess etkt is [protected].

My passport number is BE0841332

Thank you.

Regards,
Hina Mushtaq
+[protected],
+[protected]

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8:02 am EDT

Qatar Airways I haven't got my luggage

I have traveled from Berlin to Dhaka on 14th June and my Flight no Berlin to Doha QR 078 and Doha to Dhaka QR 634. I have not got my luggage from Dhaka Airport. I am too Sick and I have Heart problem. I need Medicine as soon as possible but All are in that Luggage. My Name is Mohammad Nizam Uddin. Can you please this matter closely look write me as soon as possible. my email is: shahriar.[protected]@gmail.com

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11:36 pm EDT
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Qatar Airways bad customer service and charged $250 for my carry on bag

My flight was on 3rd June and route was Baton Rouge (American airlines 2826)-Dallas (Qatar Airways 730)-Qatar (Qatar Airways 640) - Dhaka. My last name is Khan and my reference number was OKNLFE. I had 2 extra luggage and I paid the charge ($400) to American Airlines. From Baton Rouge to Dallas, the flight was delayed and I was maybe the 2nd last passenger of Qatar 730 flight. A person who on the desk ask me that, are you pay extra luggage fee? I answered yes. He wants the receipt and I gave him. After checking that he suddenly wants to take weight my carry-on bag and it was more than 7kg and he charged $250 for that. I want some time to throw out something from my bag but he replied we do not have time; either you left the bag or pay 250. I have one questions about this incident:
1. Why only my carry-on bag only weighed? There are also another passengers beside me but their carry-on was not weighed. I also asked at least 20 people about their carry-on bag weight of the same flight and their bag weight was similar to mine (I had portable weight scale in my backpack).
I think as I paid extra luggage fee to American Airlines so they just charged me to earn some money. That person behave was not good and he was rude. His attitude was not welcoming. How can he say that ” either you left the bag or pay 250”?
Everybody knows, carry-on bag always has more extra weight and it is an open secret. People try to take more in carry-on luggage. I also did that. If they maintain the rules for everyone, I do not have any complaint. But they only weighed my carry-on bag. Why? As a passenger, this is my right to ask. If they check my luggage more for security reason, I would not have any complaint. They can do that. But how it is possible for taking only one passenger luggage weight only?
I want the explanation for this unusual behavior. And I hope Qatar Airways refund the money and ask for an apology for their bad attitude.

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8:31 am EDT

Qatar Airways customer service

I purchased three tickets through an agency called ITN LLC also known as ASAP tickets the confirmation numbers are P4ASMM and P3VS88 that were scheduled to leave DFW airport on Friday 9th July 2017 to EBB (entebbe)

We arrived on time at the airport but my son and I were declined to board because the supervisor on duty at DFW airport for Qatar on that day Friday 9th July 2017, stated that we were late and therefore being late means it's a 'no show' and that we had to contact the agency where we purchased the tickets to reschedule our flight which is why I submitting a complaint.

Upon arrival at the airport, we got in line like all other passengers myself, my son and my nephew and this was about an hour before take off. While we were in line, my daughter who is 13 months old who had escorted us with my wife wandered off accidently from my wife and me and my son were forced to leave the check in line so that we could locate her in the airport.

My nephew stayed in line so that he could keep our spot being that it was almost closing time for check in and boarding was about to start. The flight was departing at 6.25pm central time and we returned to the counter at about 5.30pm after we had located my daughter within the airport. The supervisor at that point informed us that me and my son were late which means it is a no show and that only my nephew could board.

I attempted to explain to the supervisor at the front desk that we were in line and on time but because of the circumstances that occurred prior to our check in we were forced to leave briefly to locate our daughter who had wandered off in the sea of people at the airport. The supervisor at that point stated that he had to leave and supervise the boarding and simply left us standing at the counter.

I spoke with another front desk agent that was there while it all happened and he informed us that if we could not get on the flight that day, the supervisor would be able to book us on the next flight that was leaving the following day when he returned from the boarding area for that flight.

We waited patiently for the supervisor to return which he did after about 45 minutes. When he returned he did not want to listen to anything that we were telling him. He was so rude to us and unsympathetic to our situation. I asked him why he was being so rude and arrogant like we had not paid for our tickets and he simply stated that it was not his problem and he told us to contact the agency where we purchased the tickets.

I informed him that the agent at the counter had told us that only the supervisor could book us on the next flight which is why we waited for him to return since at that point we knew that we could not get on that flight. The supervisor then stated that he had already told us what to do that he could not waste another 15 minutes explaining to us the same thing. I told him that we understood what he had told us but we wanted him to listen to what had transpired that caused us to leave the check in line.

Fortunately or unfortunately my nephew was able to board even though I tried to explain to the supervisor that, my nephew was only 14 years and had never travelled that far by himself with a layover of over 15 hours. I tried to explain to the Supervisor that the reason I was travelling with him was because of the long layover in Doha but the supervisor would not listen and he walked away.

I contacted the agency as I had been told by the supervisor and I was told that they had received a report stating that me and my son were a no show to which I stated that it was incorrect. The agency then attempted to conference Qatar airways while I was still at the airport to see if we could rectify the situation but we were unable to resolve it then since the offices in the US were closed at that time and the only customer service agents we could get on the telephone were overseas. The overseas agents informed us that our situation can only be handled by the customer service office in the US so we had to wait until the next day Saturday at 2.40pm central time when the Qatar office at DFW airport opened.

As I write this complaint, I have contacted Qatar airways customer service (US)and spoken with a John a manager at the Fort Lauderdale office and I was informed that I have to wait until Monday before anything can be done to rectify my situation. The agency through which I booked the ticket has also informed me that I am going to have to pay what they termed as no show fees, plus exchange fees and any additional airline fees since the price of the tickets changes which they said will not be less than $400.00 including the ITN agency fee that was reduced for me due to the situation to $175.00.

The tickets that I purchased cost $2, 286.00 plus $200.00 that I paid already for extra luggage. I have been informed by the agency that if I don't want to pay additional fees for the ticket, I would have to wait until next Saturday 17th July 2017 that way I only pay just the no show fees and exchange plus the agency fees as the ticket price would still be the same since all tickets throughout the week increase to over $900.00 for me and my son.

I am writing this complaint to add to the ones I have read from other customers online about Qatar airways and most of them are not good. I lost my uncle in September of 2016 and we used Qatar airways to transport his body to EBB and the experience I had was excellent.

I do not think that it is fair to your paying customers to be treated with no regard especially the supervisor in charge at DFW airport on Friday 9th July 2017. He was totally unprofessional and disrespectful and I hope he does not treat other passengers like he treated me and my family. 

I can't afford to pay extra for my tickets since the reason I chose Qatar airways in the first place was the cheap price of the tickets. It is going to end up costing me more simply because I thought I was getting a good deal with Qatar airways. I am simply requesting for those fees to be waived by Qatar and find me a flight sooner than next Saturday the 17th as the problems I had at the airport were beyond my control.

I have logged a separate complaint to the CEO about the supervisor on duty at DFW on Friday 9th July 2017. Unfortunately I did not get his name because I did not think that the situation would get to this. I hope he will be taught or coached on how to handle your loyal customers.

I hope someone can look into this! thanks.

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4:05 am EDT
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Qatar Airways mishandling of baggage at check in counter by qatar air line staff

Our family (four Members) traveling to Manchester from Dubai by Qatar Airways ((QR1021 & QR0264) with ticket reference number WIYPB3.
In Dubai on 31/05/2017 at check in counter we checked in five bags weighing total 77 Kgs. At Manchester Airport we noticed only four bags were received against five bags, also we have handed over only four tags. Our most heaviest bag weighing approx 30 kgs was left behind at Dubai.
In Manchester we lodged on line complain on 02/06/2017 (Ref# Qatar Airways Case RES4045634). But there was no proper response.
The bag contains:
Our further travel documents (Train tickets from Prague to Vienna to Warsaw in Poland).
Our official suits (as we had official meeting in UK/Poland) and daily casuals.
All our official meeting/presentation documents.
food items and utensils for our daughter who is studying in Prague.
Our valuable goggles, dress materials, make up kits including electric shaver and so many regular used items.
Due to loss of this bag we have Purchased all new cloths and tickets at extra cost. No need to say we lost our valuable time for this procurement otherwise was our leisure time.
in addition the value of mental stress is not countable.
The whole trip from 31/05/2017 till we landed on 08/06/2017 was in tensions and arguments among us adding the loss and loss.

We totally lost all the enjoyment of this family tour due to small mistake of one person that is cause of pure negligence at check in counter.
This is not at all tolerable and we need our complete recovery of loss.

In addition while returning to Dubai on 08/06/2017 we found our bag in store labeling it as Unknown (Tag No. is DXBXH96170)
we contacted DNATA representative and identified our bag.
however he refused to returned due to there is no official letter from the airlines to do so.

To conclude i request you to return our bag and refund all the loss incurred by us in the entire journey.
Appreciate your quick response to the following persons

Mr. Rajendra K Saple, Mobile +[protected], Email: [protected]@cameduae.com
Mrs. Kiran R Saple, Mobile +[protected], Email: [protected]@cameduae.com

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1:10 pm EDT
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Qatar Airways against customer care in bahrain

In bahrain...i booked ticket in qatar..from bahrain to amritsar...
I want to rebook the ticket or take full refund.

So for this ..i want tp talk with custom care..
But they are not responding in bahrain..showing busyyy.even i called in qatar also...bt they did not give me any respond...
And i spent all balance of my mobile...

Verrryyyy baaaaadddd...
Service from you...that i am not expecting from you...

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6:57 am EDT

Qatar Airways cancellation and full refund of my air ticket exp - aed 20k!

I have booked 6 tickets under QMZ7DG from Dubai to Bali (via Doha).
Due to the current political situation, I am trying to reach Qatar Airways to initiate cancellation and full refund of my ticket.

I do not want to wait now and also do not want to switch to any other airline.
Please refund my full ticket immediately.

I am confident that you'll be doing it in priority if customer service is your benchmark

Waiting your reply soonest

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2:41 pm EDT

Qatar Airways customer service/finance/ticketing

What can I say about my recent experience on Qatar? Other than to say very disappointed, underwhelmed, disgusted with the lack of Customer Service, disinterested and unhelpful staff on the ground lacking substance and direction giving out incorrect information (I should know as I have worked in airline and agency for over 40 years) uncaring and unpersonable staff. I recently noticed that QR have been pushing for passengers to book online. Well perhaps passengers should think again and book with another carrier as after my experience on Sunday 28 May this is what I intend to do. I paid for 2 tickets from Johannesburg to Venice online on 04 May 2017. The money was debited to my credit card on 05 May, therefore QR received our money and subsequently issued our tickets. 24 days later when we checked in at Johannesburg we were told that our credit card that was used for the transaction needed to be verified - which I had no objection to. However what I did object to is the goings on behind the scenes where my credit card was out of sight and they set about debiting and crediting my credit card. Anyway these additional transactions were denied by our bank and the airline refused us boarding due to them not being able to verify the card however they had 2 sets of passports that showed that the credit card holder and passport holder is the same person but this was not good enough for QR which is not right - if our passports are good enough for immigration then they are good enough for all other checks! But QR would not accept this and we had to pay again in full for our tickets! This amounts to fraud. How can you expect to be paid twice for the identical trip? Shame on you Qatar airways! They have promised a refund and to send us correspondence via email regarding this matter however neither have been received and our credit card still shows both debits. I tried to speak to a Supervisor about this in Doha but they couldn't provide me with any answers. The staff at the airport in Joburg suggested we speak with the staff at the airport in Venice upon arrival yet upon arrival their office was closed and they should have known this. To say we had THE most stressful, trip EVER on any airline doesn't even cover it. We were severely inconvenienced and the last ones to board the aircraft in Johannesburg. I tried calling QR in Joburg this morning to see when I'm going to get an answer as to when I'll get my money back but we are yet to receive a call back which is just disgraceful. As for what they say regarding verification of credit cards and that all airlines do it is not true. I usually book my air tickets online and just recently travelled with Qantas, South African Airways and Emirates and this was not the case so did not appreciate the incorrect information and as an ordinary passenger you wouldn't know this! So QR suggest you get your act together and contact me as otherwise this will get bigger than Ben-Hur

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1:49 pm EDT

Qatar Airways flight delays going to london and back

1.Flight Delay from Riyadh To Duha lead to miss the connection flight to london that caused me problems in London and be late in my programe and my todo list
2.Going back to Riyadh the same thing besides waiting for long Hours around 10 hours. that caused being late for Office.i need an explanation and take action you have to make up to me.it was a really bad experience.

*Looking for a fast respond
*a CC copy for IATA
Mobile:[protected]
Email:falak.[protected]@gmail.com

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1:05 pm EDT
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Qatar Airways wrong information and no handling complaints and even worse customer service ever

Dear all,

Hope my e-mail finds you well,

Kindly i have a real issue with Qatar airways on November 2016 i booked a return flight from Cairo to Montreal, i was trying to book it from January 2017 and back to Cairo on December 2017 but i couldn't online as it was available only till May, so i called Qatar airways customer service and i have been informed that because it's too early so it's not available so i can book it till may and then to change and ill pay for the change fees and they confirm as long as i book at low fare so when i change it, ill pay only for the penalty of the change fees and that's it, i hold the booking online and contacted the customer service for another time and the same message i got for the second time then i went to Cairo airport office to pay for my flight and for the third time i asked and the employee reconfirm the same message for the third time that when i will change the flight ill pay only for the penalty 40$.

Attached are the documents i got for cairo airport office and there is no mention for any change fare that i have to be charged for and even no employee from Qatar airways informed me about that.

while I'm in Canada and was trying to change my flight so i couldn't again as it was only accepting the change till July, so i contacted Qatar airways Canada so i have been informed that i won't be able to change it online and the maximum to extend it is till November only and i have to pay as well for the change fare!

i called Qatar airways Egypt which alreay they are responsible about that from the begging so all what they have is one message that i have to pay and thats it while it's their issue and there is a recorded calls that you can check to find what exactly happened to me.

i called Qatar airways in qatar trying to find a solution to my case i paid too much for the international calls either to Egypt or Qatar just to get nothing in reverse.

Already i sent a complaint online and i got a reply after already the date of my flight and that i have to pay.

At qatar airways in qatar there is a supervisor his name is yasser what he did that he cancelled my flight and promised to check with cairo office and get back to me and there is no response at all because he cancelled my flight and thats it.

and now after all this hassle and the calls i paid to get my rights as i didn't get the right clear message from the begging so i'm punished my flight is cancelled i wasted my time and my money for the company that is playing their clients and at the end i have to get charged with a high fare rate from Montreal to Cairo.

i sent many e-mails and seriously i felt i'm begging people and i got treated in a very bad unprofessional way which i never expect it from Qatar airways.

As i had a serious issue and i have no time to just go around in circles and when i call Qatar airways they ask me call Egypt and already i called them and got nothing from all.

i'm sure already that even i waste my time writing this email and ill be treated the same as no one cares or even respect the clients in your company.

All i wanted is to change my flight as your team informed me without any hassle and making my days like hell and because no one informed me about the fare change and even the documents i have there is nothing mention there.

My name is Mirette Milad
Membership Number
[protected]
Mobile number +[protected]

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1:27 pm EDT
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Qatar Airways airlines not allowing the boarding

Hi,
This is so disappointing that the gates are closed and we are not able to board 15mins before the time. Even their is no announcement at all. This is not acceptable at all. I am a frequent flyer at the other airlines but this is my bad experience for the 2nd time. Even the last time it was over booked and I was rejected and had to wait. This is not good for Qatar airways which is highly ranked. Looking for your kind co-operation.

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J
7:04 am EDT
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Qatar Airways poor customer services, and damage to personal belongings

Dear all,

I traveled from johannesburg to helsinki via doha on saturday the 13th of may 2017. below is my trip summary:

Booking reference: vd6sai
Departure date: saturday the 13th from johannesburg
Flight number: qr1368
Arrival date to doha: sunday the 14th at 06:00 am
Class business

Then,
From doha on sunday the 14th at 08:20
To helsinki on sunday the 14th at 14:40
Flight number: qr301
Class: business

I noticed that my summer blue light jacket (mark boss) has been smashed in the back during arrival to my final destination (helsinki).
I am not sure what has happened inside the luggage locker. I reported the damage to the qatar airways assistance in place, so she has been very polite and kind to take a picture of is and registered my contact info.

I didn't receive any claims registration number or any additional info. how to follow-up the case. I didn't hear from her since then

I consulted the local web site for qatar airways here in finland seeking for appropriate guidance, unfortunately I found the content of it very poor and couldn't progress further. I called the local number here in helsinki and explained the case. finally, I only get e-mail address where I should send my claim.

I found it very unusual to deal with case in a such manner and even promising to revert back by next coming days.

Please let me know your thoughts!

Kind regards,
Jomaa nasri

Phone: +[protected]
Jomaa. [protected]@ericsson.com

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R
5:51 pm EDT

Qatar Airways taken out my stuff from flight qr0726 or qr0540

Hi,

I travelled from chicago to kolkata (boarded flight qr0726 at 07:45pm from ord on sat 20th may and qr0540 at 06:50pm from doh on sun 21st may) using qatar airways, and my stuff was taken out from my bag which included electronics like (gopro and amazon alexa). this is my first time travelling using qatar after seeing good reviews and this was not really a good review airline is expected to do.

I kindly request to return the stuff, if not found refund the price for the same. I will give further information if I get a reply of this complaint.

Thanks!

Ritesh kayal
Frequent traveller
+[protected]
+[protected]

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R
4:02 pm EDT

Qatar Airways missguided

I talked to an agent with this no:[protected] on Tuesday May 16 around 9:14 Am local time here in St. Louis, Mo USA and asked him about amount of extra charge of overweight on one of our luggage.
He told me I need to pay 65$ at the Airport to America Airlines .
I was ready to pay only this amount at airport but representative of American Airlines asked to pay 100$.
We had tough time discussing with them and really was headaches! if I was not miss guided by Ghatar agent, we wouldn't have this tough time talking to supervisor and wasting time.
I have complaints about this and seriously asking you to take care of this. Why should your agent should provide us with wrong information and causing such situations for us. ?!
passenger: parvaneh Ansari
ETKT 157 [protected]
flight from St. Louis, Mo to Dallas on May, 20th then to Doha then to Tehran.
My contacts:
tel: 1-[protected]
Email: [protected]@yahoo.com

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K
10:22 am EDT

Qatar Airways qatar airways ruined my holidays...

This is what I had experienced:

"For our holidays, we planned to visit any two destinations, we opted for Dubai as one destination, and then saw an advert from Qatar Airways saying if you travel with Qatar Airways then you can get free transit visa for of up to 96 hours for touring Qatar. We decided to make Doha as our second destination. Even though the tickets were available at a cheaper rate from other service providers, we purchased our tickets at higher rate from Qatar Airways so that we obtain the free transit visas for Qatar. We fulfilled all conditions for the Qatar transit visa, this includes paid air tickets on Qatar Airways, confirmed hotel booking in Doha, stay duration in Doha from Entry to Exit not exceeding 96 hours, and we went to Qatar Airways offices in Dar-es-salaam with all original documents including passports and hotel booking vouchers and they are the ones who submitted the visa applications. Thereafter it took almost three weeks for them to reply, and the reply which came after that long time of processing visas was that our transit visas were not approved. We got so disappointed not because they did not approve our visas but because they took three whole weeks to reply and their visa rejection came when it was nearing our travel date and thus we were remaining with no time for applying visit visas for other destinations such as Oman (via Oman Air) or Turkey (via Turkish). We visited Qatar Airways offices in Dar-es-salaam and asked them to atleast let us know the reason for the rejection of our visas and why it took so long for them to reply, but they were just tongue-tied and not helpful at all, did not receive any kind of support from their Dar-es-salaam office. So, we decided to get our tickets changed and remove the Doha route and visit Dubai only, they changed the tickets as we requested them and then there was extra amount which we had initially paid because of Doha route which they were supposed to refund us, they were not ready to refund cash or return the refund amount back to my credit card, they wanted to provide me with their discount vouchers for the flights which we will book with Qatar Airways in future, we told them we have no plans to ever travel again with Qatar Airways and thus cannot accept these vouchers, they were not bothered at all about the problems/difficulties faced by their clients because of them, so we just left their office without collecting their discount vouchers."

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3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways wrong commitment and payment

Qatar Airways no doubt is the No .1 aviation company. But how you people treat your employees, makes you worst.

You cheat employees with their jobs and with salary.

I resigned because you people assigned me an helper job while inform about different job description. And forced employees to do overtime.
Over and above that I have still not received my 2 months overtime amount and 7 days salary. Just because of you line manager Roshni in Bonded Stores.

Stop fooling around with people, behave like No 1 organization.

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Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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