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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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11:49 pm EDT
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Qatar Airways lack of necessary service for people on medication

Hi,
My name is Cemal Burak Binatli. I have type-1 diabetes and I have to carry my insulin medication with me while travelling. It is very important to keep them in cold during the entire travel. I use ice bags for this reason, able to keep temperature constant for about 2-3 hours.
As soon as board the aircraft, I hand them over the crew and they keep it in the fridge.
I had a long flight from Melbourne/Australia to Ankara/Turkey (PV7FT9) with one stop at Doha/Qatar on Thursday August 09th 2018 (QR-905 and QR-257). During this flight, there was a long transit time, 10.5hours at Hamad airport. I needed Qatar Airways representatives to provide assistance on this critical issue between flights. However, I have been asking from one supervisor to another in 3 different locations for 2 hours at Hamad Ariport and the reply I got was, they do not have any cooling facility at the airport and I have to ask the restaurants at the food court or ask the clinic before the security. The experience was a total dissappointment for me and such service provided from an airline like Qatar.
This should be taken very seriously and I will escalate the matter.
I will seriously reconsider flying with Qatar again and will also communicate this experience with all my contacts...

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4:59 am EDT
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Qatar Airways lost baggage

We would like to report to you

MISSING LUGGAGE:
one large brown TOSCA suitcase with purple ribbon...
urgently needed...please see photo attached to identify suitcase.

We left Zurich International airport on Sun 5th August with Qatar flight 94 to Doha and checked in 6 pieces of luggage...all labels from five bags received are attached...see attachment...we were not given label for missing suitcase and when Michelle at Dnata Sydney airport office checked records, there was no record of label for missing bag...

The male ground staff of Qatar who checked in our luggage for the flights did NOT give us bag tag.
This makes it very hard to trace the bag so I am contacting every office that could be related to this matter.
We are very upset with this negligent service.
Please see to this matter immediately.

We have urgently reported it (on Monday 6th August with Michelle at 7pm at Sydney International Airport office)

See attachment for tags/labels of all other luggage (5 bags) which were received

Bags were labelled wth green long transfer sticker travelling from Zurich to Doha (Qatar flight 94) then Doha to Sydney(Qatar flight 908) arriving 5:45pm Mon 6th August...

Please contact

Michael and Maria Pascalis
+[protected]
or
+[protected]

Address: 25 Sutherland street ROSEBERY NSW 2018
Sydney AUSTRALIA

​email: maria.[protected]@det.nsw.edu.au

Your immediate attention is highly important and will be appreciated immensely.

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8:22 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Qatar Airways I am complaining about not selling the ticket despite of proper booking.

Dear Sir/ Madam

I have booked a flight a few hours ago with booking reference number (PNR) JA4ITZ for Shiraz (Iran) to Melbourne (Australia) in the name of my son Arian Roozmand.

As per Qatar Airways booking policy, I have to confirm my booking by payment via:
1) Log into the "Mange a booking" option on qatarairways.com and paying by bank card through a Banking Payment Gate.

2) Visiting local Qatar Airways sales office.

None of those above methods worked for me. According to my call to Qatar Airways (Shiraz office), I faced with following answers:

• Banking Payment Gate had intentionally been disabled by Qatar Airways Authority in Iran.
• As the answer to my question about visiting Qatar Airways office in Shiraz in order to do direct payment, I was told that they would not issue the ticket (would not accept the payment) since they have been instructed to do not.
• When I asked for more clarification, Qatar Airways office in Shiraz mentioned that, due to new policy affecting the tickets price (which is not declared completely yet) they could not issue any ticket up to next announcement!
• To the answer of my question about the booking, I was told that my booked ticket is valid by 12:00 pm (Tehran Time) Thursday the 9th of Aug and if they do not accept the payment, my booking would be cancelled!

Whatever the reason is, it would not be fair to respond in this way as this situation had neither been announced earlier.
Furthermore as far as I know, I did not receive any message about this before and during my booking.

Consequently, as a customer I consider it as my right to be able to finalize my booking since the mentioned excuse does not seem to be a logical reason (even if for future price change) or problem which is not initiated by me or has not been the result of my fault.

It would be highly appreciated if I could get solution for this. I would be reached at through contact detail below.

Best regards
Ali Roozmand
Mobile No. : (+98)[protected]
Email : [protected]@yahoo.com

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2:55 pm EDT

Qatar Airways cancelled flight-huge refund fee

Dear Ma`am/Sir;

I would like to appeal for reconsideration regarding the cancelled flight yesterday August 6, 2018 of my brother and his whole family with a booking reference: OJF6YK they're bound to Manila from T`bilisi, Georgia. Im the owner of the credit card that been used to for online booking. Im working in UAE and my brother come from all the way to T`bilisi, Georgia flight back to Manila with his wife and their infant twins. To make the story short upon check in in Georgia International Airport, they questioned them already the booking ticket because the card owner is different from the name of the passenger.Despite of explanation and showing the picture of my credit card and screenshot of the sms of the card company, I even ask them to call me or call them just to confirmed them that Im am the owner and personally accountable of the charging of the booking. Apparently, after many discussions and explanations to the Qatar A. counter staff they refused them to board in the airplane.My brother whole family are stressed and the infant are crying because of tiredness. Because of this they're hopeless and tired so much so decided to cancelled the flight.

The whole situation is not acceptable and inconsiderate knowing Qatar Airways is a 5 star airlines. What make me more sad is that upon cancellation of the booking they have been charged with huge refund fee or penalty fee. Personally, Im the owner of the card and this is a big burden for me especially financially, to math in dirhams it cost 2500 AED is the deduction from the original cost of the booking flight which is 6500 AED. In lieu with this unexpected circumstances, I want to file a formal complain to the company CEO Mr. Akbar Al Baker for this unacceptable treatment to us.Kindly appeal to the management of the company to revert the penalty/refund fee which is to much. To think of it, me and my brother did not wish all this things to be happened. However, after all these my brother is still booked in the same airlines on the next day because we are loyal in the service of the company. Im humbly pleasing to reconsider my appeal to revert back the refund fee.

You're kind approval of my re-consideration letter to revert the fee is very much appreciated. You may contact me in this email for any further communication. Once again, thank you.

Best Regards,

Don Oliver Corcoro
Owner of the credit card Najm

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11:13 pm EDT
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Qatar Airways lack of communication resulting in loss and frustration

I boarded for flight from BLR (India) to Philadelphia through Doha

No advise was given not to carry more than 350gm of powder material in the carry on bag. I had 3.5 kgs worth of premium coffee powder that was removed while getting through at Doha before boarding to US.

To me this is clear lack of communication to passengers resulting in loss. The lost material is worth $60 USD excluding the human effort put in to purchase them and the frustration and mental stress resulting from loss

I need Qatar Airways look into this complaint and do the needful for a passenger that has highly rated the airlines

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4:29 pm EDT
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Qatar Airways unprofessional behavior by wheelchair assistant

My mom travelled yesterday on booking reference STXOGR from Houston to DOHA.
The wheel chair assisstant was supposed to take my mom to the aircraft in houston but she left her at gate and went away. She is 66 years old and not only panicked and felt scared, she wasnt able to walk carrying a cabin bag as she has to carry a cane to walk due to replaced knees. I am very sad and angry at the same time as I chose qatar trusting that my mom will not face any problems. I called customercare unitedstates and none could help relay any message there or help me. For 14 hours i did not know whether she was in houston or on plane as i couldnt get in touch with her.
I am super upset about it, and would like to launch complainet and need some action to be taken on this irresponsible behaviour.

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6:27 am EDT
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Qatar Airways experience and luggage

Re: CAS-942449-Z6S6K9 CRM:[protected]

Good day Louise,

I thank you for you e-mail and for sending my request to Cabin Services, they were more than gracious on our flights to Larnaca, Cyprus.

Sadly, we have endured the most awful experience once we arrived at our destination and it carried through to late in the evening of 28 July 2018.

Upon arrival, we waited for our luggage at the carousel and nothing arrived. Eventually, my husband, Noel, was called to baggage reclaim and there the assistant, Christina, informed us that all 3 suitcases had not accompanied us on our connecting flight from Doha.

We were informed by Christina that as soon as the second flight from Doha arrived, our luggage would be sent through to our residence in Paphos which is approximately 1 and a half hours drive from Larnaca International Airport in Larnaca.

We were assured our luggage would be with us by 21:30 and we were to sign a document we hadn't had the opportunity to read through. The document handed to us before departing, is the PIR (Property Irregularity Report) and the form and instructions to submit a claim for missing or damaged luggage which is to be submitted to Qatar Airlines. In addition to this, we were given €43.00 each for the inconvenience.

We departed Johannesburg @ 19:40 on Friday evening during winter and arrived in Larnaca in summer and could not even take a shower to refresh due to not having our toiletries and clothing to change into.

Our daily medication too, was in our suitcases which concerned us greatly as my husband needs to medicate with 2 different types of blood pressure tablets and this experience was contributing to his blood pressure rising and being erratic.

Around 19:00, my husband called Qatar Airlines at Larnaca airport but to no avail as there was no answer.

Eventually, he managed to get in touch with Swissport and spoke to a lady called Miss Panayiota of Swissport Baggage Services Centre who did her utmost to assist us and this is where things got really intense as we we informed that customs wanted to check the luggage as they suspected food in the cases. It must be documented that at the time of signing the document indicating that we were informed of the luggage situation and receiving monies, we were asked if we had anything to declare in the luggage to declare to which, I, Petra Abendroth advised that there was 1 bottle of wine to which another gentleman at the counter replied that 1 to 2 bottles are acceptable and anything more would requiring declaring. Therefore, we were confident that all would be well. This is as not to be the case at all.

Swissport informed us that Customs had stopped the luggage and we were requested to give our combinations of our locks on the luggage in order for them to carry out their inspection.

As we declared 1 bottle of wine during the incident of the luggage not even sent from Doha, we were informed that Customs suspected that the luggage had food stuff and they deemed it necessary to carry out an inspection.

We were surprised by their request considering we had been patient and fully co-operated with all requests up to this point.

We had paid to have all suitcases wrapped in plastic at O.R. Tambo prior to checking in our luggage as we know of many instances that the baggage handlers forcibly steal from suitcases at the South African transit and as a precaution, it is better to have all suitcases plastic wrapped so that no one can tamper with a passengers luggage without their knowledge.

As we have been victims of 2 hijackings and an armed robbery in South Africa, we are vigilant and ensure the safety of ourselves and our belongings. At this point when we were notified of the inspection due to suspected food stuff, we were concerned than there had been a violation of our luggage between South Africa and Larnaca and were adamant that something was seriously wrong and could have been exposed to someone trying to plant something in our luggage as it never arrived and could have been violated. Our level of trust does not exist and we demanded that our luggage be opened in our present as we did not understand what was transpiring at the airport as we were not present.

We fully understand that Customs have the right to carry out their duties however, the stress which we endured and the levels of frustration by not being able to represent ourselves was beyond belief.

After many phone calls and uncertainty, the one suitcase was opened while we were on the phone live with Miss Panayiota, and with the insistence of Customs, we were forced to offer up our codes to the lock.

Customs apparently opened the suitcase and then shut it immediately.

This experience is rather infuriating as number one, our luggage left with us and due to unknown reasons, never arrived in Larnaca and then we are inconvenienced and were further put through an ordeal, that in our opinion, need not have happened had Qatar done their job.

What is even more alarming is that we met a couple the same evening who had experienced exactly that same experience upon their arrival in Larnaca from South Africa and I feel strongly that Qatar need to address their processes with passengers from South Africa and if there are time constraints with the intransit, why then does Qatar continue to operate in the manner that they do by making a passengers' flight experience so unpleasant and frightening.

As a post morten to this experience, I would like to comment that "Together we go further" is an understatement. Qatar seems to exist their passengers to more than is required or necessary in getting them and their luggage to their destination.

We are flabbergasted that Qatar have received the following awards:

2018 Skytrax World Airline Award for worlds best business class; best first class airline lounge; best airline in the Middle East and best business class seat. We cannot attest to these accolades as we merely flew economy class and were exposed to the worst possible experience for any traveler.

At this point in our holiday and the time we have taken to process this experience, if we had the means to cancel our return flight in order to book tickets with Air Emirates or Gulf Air we most certainly would.

We shall actively share our experience on Social Media to alert the public of what we have endured and caution them to select their carrier carefully especially seeing as this type of incident seems to be a common occurrence.

Please will you advise what email address we can address this matter to at Qatar Airlines as we would like to take this matter further within the echelons of Qatar Airlines as they may not be aware of their shortcomings.

We appreciate your assistance with this and reiterate that we shall not be considering Qatar for our future trips and travels as the experience has been rather traumatic for all 3 of us when we should be having a relaxing and happy holiday.

We look forward to your prompt response to the above and await the email address where we need to address this experience with.

Kind regards,
Padi Abendroth

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4:22 pm EDT
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Qatar Airways undue and unethical behaviour by the attendants of qatar airways (ref. flight # qr0704, pnr # qtj5kf)

Date: 31st July 2018, Time during 9:35 am to 9:55 am at JFK, Terminal 7 departure lounge)
Description of incident:
- I was supposed to travel to Bangladesh today with my family.
- For my entire family, we had checked in and Boarding passes were already issued with specific seat numbers
- Because of accident on the road there were heavy traffic and I reached at about 9:25 am in the Airport with all the luggage, while my other family members (using a different vehicle) reached about 12 minutes late
- Since I reached within time, I approached for drop in our luggage and submitted all passports, tickets (mentioning that we're already checked in and boarding passes have been issued) and my family members are on the way and may get delayed for few minutes because of the traffic due to road accident
- I was refused by the attendants saying that they can't proceed for taking the luggage saying that if my family members do not show up by 9:40 am they can not travel and instead they were asking me whether I want to travel alone leaving my family
- Explaining the situation, I repeatedly requested them to proceed for confirmation of Boarding of my family and by that time (7-15 minutes) they will reach but they didn't consider my request.
- I was trying to convince them based on the Boarding passes already issued, whether they can reconsider us (including my infant of 2.5 years of age), but I was told this online Boarding passes has no value
-In the meantime my family members also reached (12 minutes delay) and again, we urged them to reconsider, but they were not in mood to listen to us
-Consequent to the above, I missed my flight, which caused not only financial losses, but also huge mental stress.

Questions to Qatar Airways authorities:
1) Is it true that the online Boarding passes has no value?) Then by not mentioning this on the online portal are you not deceiving customers?
2) While we had checked in, had the online Boarding passes, one member of the team already present in person in front of the attendant, don't you think an exception for 10-15 minutes delay (for valid reasons) for other members could be allowed? What does your record says?
3) Don't you think asking to travel me alone leaving my family behind is inhuman and not matching with the least standards of service level of any service oriented organization?

I would humbly request a sincere feedback on the above. You can send me the feedback to the following email address:

Debabrata.[protected]@icloud.com

Thanks & warm regards,
Debabrata Roy Chowdhury
803, Irvington Avenue, Hillside, New Jersey
Post code: 07205

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11:47 pm EDT
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Qatar Airways air hostage

Good Evening Sir / Madam

I Hasmukhbhai R Parekh, and My Wife Naynaben H Parekh. We were flying from Atlanta to India via Doha stop. Our Ticket Details as Below,
The Ticket Refrence No: JVKH27 (Qatar Airways)
Flight Number : QR756
Ticket Number : [protected]. (Hasmukhbhai R Parekh )
Ticket Number : [protected] (Naynaben Parekh)
Just like to let u know the Incident happen during flight in Air on the way from Atlanta to Doha with my wife (Naynaben Parekh).

She got burnt (2nd degree) on her right side of stomach to thighs due to very hot boiling water pour on to her while serving Tea.

The Air Hostess apologized but look like it was too late, as my wife was in too much pain due to heavy burn and we were 3 to 4 hours away to land in Doha. And she suffer in high pain all that time in journey. I have attached photo so please have a look.

As we landed in Doha Airport authority took her to airport medical facility in Doha. They treat her and did medical procedure and dressing and give her pain reliever, and they inform us it's 2nd Defree burn.and they give us paper work. Which is been attached as well.

So after I spoke to Qatar Airline staff management about this incident responsibility. Who will take care of this and they replied to me that Qatar Arline's is not responsible for this, we have to contact the agency which provide crew staff for Qatar Airlines. And I was in really Shock ... Really shock to hear this and very disappointed with Qatar airlines and Management.

As we have to take our connecting flight to India. As my wife was not able to walk so they drop us to the boarding gate in chair.

We board the flight and my wife was in pain and can't bear the pain.
As we landed in india I have to take my wife to hospital for dressing change and treatment and the doctor said she should not be walking or moving as she got burn on stomach to thighs.

We were actually going to India after 5 years for family function. For 4 week and we had our vacation book after the function. And I had to cancel all plans as doctor in india said she should not be walking at all. Complete bed rest.

So just like to know who is taking this incident responsibility and who is gonna compensate for my vacation trip and my wife burn and pain she is going through right now

Please find some attached photos and documents

Please feel free to contact me on this details

Email: [protected]@gmail.com
Phone: [protected]

I hope to hear from you ASAP

Yours Loyal customer

Hasmukhbhai Parekh

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They email us

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11:15 am EDT
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Qatar Airways really good fakes / http://www.qataraırways.net

Hello.. I am being faked by your fake lucky draw scheme. http://www.qataraırways.net
If this is really done by Qatar Airways then it's such a same for your publicity. And if it's not dobe by your company you have to stop such fake things and stop Harrashing us. We think good about Qatar Airways but this may led you to life long bad impression upon your potential future and present customer. Hope you will understand.

Abhinash Sharma
Best regards

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6:09 am EDT
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Qatar Airways customer service doha airport

On 17 June we approached the first customer service desk at Doha economy hall to enquire about upgrading our flight (as we had done quite easily on previous 3 legs). The gentleman was completely disinterested in helping us. There was no eye contact or discussion just lots of keyboard tapping. He eventually mumbled it was "too expensive for us". I do not expect to be treated in such a manner. Up until that point we were extremely impressed with Qatar Airways staff at airports and onboard. Fortunately at check in the young lady went out of her way to help us. The man in question should not be in a customer facing role if he had no intention of giving good customer service.

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1:05 pm EDT

Qatar Airways no information about delayed flight and unable to attend family function

Dear Qatar Airways,

It is unacceptable that Qatar Airways staff did not inform us until the time of clearing immigration that the flight QA 1079 from Kuwait to Qatar had been delayed for over 3 hours. We had booked two business class tickets from Kuwait to Cochin, which was supposed to land in Cochin at 2.40am on 21st July 2018. Now the flight will only land at 9.45am, which denies us from attending a family function which was the sole purpose of the trip. It is very disappointing that neither the staff or the airlines took the responsibility of informing the passengers prior to the journey to the airport or even at the airport. It was irresponsible behaviour on the part of Qatar Airways that the passengers (including mothers, children and the elderly) had to keep striding the airport corridors to find out about the status of the flight. In our case, due to the lack of prompt action from the Qatar Airways staff, we are going to miss a very important function in our family, which we had been planning for months. We are utterly depressed and disheartened by the implications that this delay has caused us and our family. We request you to urgently look into this matter and we expect your Airways to provide us with compensation for our loss. We sincerely urge your Airways to be more responsible towards the passengers convenience in the future. We are hopeful that you will enquire seriously and compensate this matter satisfactorily.

Regards,
Suresh Kurien
Suresh.[protected]@wilhelmsen.com

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4:51 pm EDT

Qatar Airways mishandling of luggage

Hi

I would like to bring this to the notice of the concerned authorities that my checked in luggage was mishandled very badly. My duffle bag is torn on one side completely and my suitcase zip is broken which is going to be a very big issue for me.

I have travelled on business trip from Delhi to Pittsburgh starting on 16th July 3:25 AM flight where my connecting flight from Delhi to Doha and from Doha to Pittsburgh, both were operated by Qatar.

When I received my luggage at Philadelphia, I was shocked and very much disappointed to see the condition of my luggage as it has to be checked in again and I have to travel back with the same luggage right. What am I supposed to do now?
How can I gave this broken luggage again for check in. Am I supposed to buy a new luggage?

From the airlines like Qatar I would not expect such kind of mishandling especially when your luggage is not tagged fragile or heavy. I had taken the flight number QR579 and QR727 from Doha to Philadelphia .My duffle bag was only around 13 KG and there was no point of tampering my suitcase zip so that when I tried opening it, it wouldn't open and I had to rip it apart to open the zip.

I would please like a repair or a refund please for my broken luggage. There should be some solution provided for me take back my luggage safely back to India. I have the return flight as well through Qatar scheduled on 5th of August from Pittsburgh and I am very scared of what would be left of my luggage when I will finally reach back to Delhi, India.

Thanks
Vibha

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Update by Vibha Aggarwal
Jul 18, 2018 4:55 pm EDT

The satisfaction rating is put by mistake to 4. There is no way I will state at level 4.

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8:08 am EDT
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Qatar Airways flight delay qr0892

Our daughter Hristina Rajkovic booked a ticket Belgrade Doha Beijing, flight number QR0892 Starting date 15.July 2018, she arrived at Doha and waited 9 hours for the next flight for Beijing, although estimated hours were 7 because the flight was late 2 hours.Then the things became worst, she was supposed to land in Beijing at 15h05 local time, but they are not still landed, they are 5 or 6 hours late, then they landed at 20h in some other city in China and they have to wait another 12 hours, if they fly at all.So she will be late 3 days for the language school we have already paid.Our child is frightened and disappointed, because she will spent instead of 12 hours in plane at least 36 hours or more.
We are very sorry but after this shock, we really think that we are entitled to request a refund.

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2:01 am EDT

Qatar Airways trolley bag tag number: [protected] not yet received (flight: qr 634 dated 10th jul)

Dear To Whom It May Concern,

With regret this is to inform you that my family(wife, son-adult & daughter-infant) traveled from Doha to Dhaka through Qatar Airways flight number: QR634 on dated the 10th July 8:55am but one hand bag tag number: [protected] has not yet received. So my son Syed Raihanul Abedin already has reported for the missing property at your Qatar Airways, Shahjalal International Airport Office with the file reference: DACQR21454/10JUL18/1328GMT but as of now no whereabouts.

Passengers:
Shium Mona Nammy Ticket:[protected]
Syeda Raeefa Abedin Ticket:[protected]
Syed Raihanul Abedin Ticket:[protected]

If i'm not wrong usually for the transit passengers this kinda mishap used to occur.
Kindly do the needful urgently to get the bag in which some important docs are available.

Thanks & regards,

Syed Ahsanul Abedin
Doha-Qatar
Mobile: [protected]

Attachment: Copy of PROPERTY IRREGULARITY REPORT & Baggage Tag

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8:31 am EDT
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Qatar Airways my flight naho4n

Dear Sir/Madam

Greetings of the day, trust me this mail finds you well.

with regards to my flight, i booked my ticket from Kathmandu-Seychelles-Kathmandu, booking ref SGFUW3 for my holiday. After arriving Seychelles i got very important calls from one of my business partner in Qatar for a meetings, i went to Qatar airways office at Victoria Mahe and tell them to change my ticket but they insist me that it couldn't be changed, instead i can cancel my ticket and buy a new one which i agreed. once i come to my hotel i cancel my ticket and booked new ticket for 8 July from Seychelles to Doha booking ref - NAHO4N using my brother credit card in UK. Once i arrive at airport they did me check in normally, i finish immigration and security clearence and went inside duty free, After an hour which i was waiting for boarding the plane someone from qatar airways approach me and said that i couldnt fly because they need the verification of the card that i used to purchase ticket.
At the last moment how can i do it, i called my brother in uk and spoke about it, it was weekend there and he couldnt do anything more, my concern is why at the last moment the make this issue, i was so desperate about the situation as qatar airways ll put me in such a situation, i told them i ll pay them cash as a gurantee and once i arrive to doha i ll go to qatar airways office and sort it out but no one is listening, at last they kick me out of the airport which is unacceptable from such a prestigious 5 star airline company.

5 star airline which is based on services and customer oriented and i have to suffer from such a situation. all my vacation was spoiled and i have to come back next day with lots of sadness and difficult time.

i want to see now how Qatar Airways resolve this issue as if i am not satisfied i ll write to Mr Akbar or take the appointment to see him at his office.

Regards
Mohammad Salim
Doha, Qatar
Tel - [protected]

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Update by Salim5665
Jul 11, 2018 8:33 am EDT

Dear Sir/Madam

Greetings of the day, trust me this mail finds you well.

with regards to my flight, i booked my ticket from Kathmandu-Seychelles-Kathmandu, booking ref SGFUW3 for my holiday. After arriving Seychelles i got very important calls from one of my business partner in Qatar for a meetings, i went to Qatar airways office at Victoria Mahe and tell them to change my ticket but they insist me that it couldn't be changed, instead i can cancel my ticket and buy a new one which i agreed. once i come to my hotel i cancel my ticket and booked new ticket for 8 July from Seychelles to Doha booking ref - NAHO4N using my brother credit card in UK. Once i arrive at airport they did me check in normally, i finish immigration and security clearence and went inside duty free, After an hour which i was waiting for boarding the plane someone from qatar airways approach me and said that i couldnt fly because they need the verification of the card that i used to purchase ticket.
At the last moment how can i do it, i called my brother in uk and spoke about it, it was weekend there and he couldnt do anything more, my concern is why at the last moment the make this issue, i was so desperate about the situation as qatar airways ll put me in such a situation, i told them i ll pay them cash as a gurantee and once i arrive to doha i ll go to qatar airways office and sort it out but no one is listening, at last they kick me out of the airport which is unacceptable from such a prestigious 5 star airline company.

5 star airline which is based on services and customer oriented and i have to suffer from such a situation. all my vacation was spoiled and i have to come back next day with lots of sadness and difficult time.

i want to see now how Qatar Airways resolve this issue as if i am not satisfied i ll write to Mr Akbar or take the appointment to see him at his office.

Regards
Mohammad Salim
Doha, Qatar
Tel - [protected]

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3:10 am EDT

Qatar Airways aircraft a320

Dear Qatar,

I like flying your Airlines but the other day I was really disappointed when you put us on A320 from Doha to Nairobi (trip VP5RJC) a very old aircraft, no leg space, no reclining seat I actually had back pains. Not to mention the toilet that was constantly smelling not only because it wasn't cleaned well but the aircraft is too old looks like the smell travels back.

I am flying again tomorrow (trip W34Z3S) and it seems the flight back in August is still an A320. I pray that you don't give us the same stinky old aircraft.

Concerned.
Kamau.

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3:02 am EDT

Qatar Airways I am complaining about my broken of our puchcare.

we travelled to Sirlank on 18th of June . In the airport we found the wheel of our pushcare has been broken and applied for baggage services and our file reference CMB 1434398. we want to Qatar Airways in Colombo they answer us no relation to our case.we wait 1 hour for the oncall to solve our problem they said they transfer the compliant to Doha they said they are going to indoors our case to Doha. When we reach to Doha they don't know anything about our case. We want to baggage services on 26th of June with our broken pushcare they said the support team will contact us but we call them next day and told bring it again? Is it make sense. They either to repair it or refund and till now no body call us. We have 2 kids one is 3 year and the youngest is 1 year we suffered so mush from caring our children although my husband has L4 and L5 disc ( have a documents) and I have back pain. We even came to Qatar my kids suffering because we can't go outside .
We are very upset and disappointed from negligence and ignorance from your company which is a famous International Airport !
I wonder is only baby pushcare you can't solve it!
I am traveling soon .
we looking forward hoping to solve this problem as soon as possible.

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10:16 am EDT

Qatar Airways ticket counters / qatar staff

Good evening,
I really hope you guys take my complaint very seriously because it is harming your brand very badly. Today morning I was traveling from Qatar airlines and your staff made me suffer for 2 hours just because I had 2 kg more than the allowance. I traveled all over the world and the staff is so friendly. At times they ignore such small weight excesses and etc. Okay even if they deny as for the rules are concerned for excessive weight in their own rights, what really pissed me off is that than they asked for bribe. Like seriously an amount of money which is way more than the goods in the baggage. At the end of the day I returned my luggage batch to my home and traveled without baggage. Than they followed me till the boarding and than at the last moment stopped me again because they said that my small passport bag is also over weight. Like what non sense since when passport bags are getting weighted. All this just because I denied to pay the bribe? Such a harsh treatment. Name of the officers at the time were officer kiran, ali rasheed, & their chief barkat if im not wrong. Please change ur staff or at least ask them to improve their behavior and make it more friendly like your other airports have. All this happened at the karachi jinnah international airport of pakistan today morning

Best regards,
Muhammad Mustafa

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2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways infant ticket

Hi!
when we purchased our tickets to visit Morocco (a 8.5hr flight) we took extra care to book a REAL place for our infant, so he can sleep.
And while checking-in, we spent enough time to get the row with extra leg space for our kids (kids) to help with the baby... the hostess accommodated all of it with a smile...

The surprise is when you board in. The infant seat has become "infant on your legs" and the supposedly booked places vanished. The cabin crew blamed us for not checking the printed passes, and claimed that it is our fault...But now that the flight is over-booked, there isn't much they can do...

The staff at the call center, the staff at the check-in desk and the cabin crew...none had any considerations for an infant passenger who would suffer the next 8.5 hours...

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Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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