Qatar Airways
reviews and complaints

Hello,

My parents traveled in Qatar air from JFK to CMB on 7th October. I had wheelchair assistance requested for them. However they didn't get the wheelchair assistance during the transit and they had to face lots of difficulties and inconveniences due this. They are old and week to walk long way and barely managed to get into the flight.

Booking reference (PNR) - SXZ5SD
Prasad asoka kumara Gardiye punchihewa
157-[protected]
Prasad asoka kumara Gardiye punchihewa
157-[protected]

I wonder what you are going to do about this?

Hi there. I hope you can take action with this one because this is a very serious matter. Well qatar airways is one of the best airline I knew (Base on my friends and relative feedback) not until we found out that one of your flight attendant is a home wrecker. Her name is pinky de ocampo. I caught my husband cheating on me with this [censor] I tried to talk to her to leave my husband alone since we have a child. She agreed but after a few months here she goes again. Please give this [censor] a lesson.in corresponding with your good service you should also be very picky with your employees not with their looks but with their background because they are bringing your company's name. Because of this all of my friends and relatives dont wanna ride qatar airways knowing that most of your flight attendants are like that. Pleaseee

Qatar Airways is so disappointing and unprofessional.

I paid the total amount (720 Euros), but Qatar Airways canceled the ticket without even letting me know. The booking number is RPW8RX. The ticket was bought by me for one of my relatives. The worst part is that I am not even informed that the ticket was canceled by the airways. I am not even informed that I might be refunded. Now, my money is already taken by the Qatar Airways, and my relative doesn't even have the tickets. The ticket was bought for an emergency matter, and now due to Qatar airways poor service we came to know that the ticket is canceled just 4 days before travel. This is very disappointing and way below than the expected service. My relative came to know only when he was trying to check-in online. This is ridiculous.

Then the customer service personel said that the ticket was cancelled due to some irregularities with the payment. My question is: if there was a problem with the payment, then how did we get the confirmed ticket and how come my money was deducted successfully from my bank card? I want to know what was the problem with the payment? I want to know when will I get my refund back? I need confirmation about my refund as soon as possible.

Send me at least a confirmation email that my money will be refunded.

six days now have passed and my bag from Amsterdam to Kuwait via Doha was lost...
some gangsters send me missed calls telling that they have my bag. It turned out that these gangsters are the Qatar Airways agents in Kuwait and they are negotiating me to pay them for the release of the bag.

This gangsters agency operates under the name of NAS airport services.
I hold Qatarairways the full responsibility for any damage or loss of my bag or the merchandise inside.

Hi,

I have tried many times to make contact with someone from Head Office (+[protected]) in order to change or cancel flights. I live in the UAE and websites blocked, and local phone numbers not working. The longest wait time on an international call was 35 minutes and I gave up being on hold.

In this present situation QA MUST have more staff on duty to take calls. At this point there is no way for me to get in contact with anyone except hope that someone on the many numbers I have tried picks up the phone.

My booking reference is 5JYIUB - In the meantime I have no choice but to keep calling. Is there an email contact I can use to discuss changing my tickets?

Helen D

Hello,

My name is [removed]. I am Lebanese, resident of Doha, Qatar (privilege club: [protected]) and a regular flyer of QA.
Email: [removed]
I was on my summer vacation in Lebanon for few months, where I got married in June. I was planning to fly back to Doha in August, but unfortunately few days before my trip I was diagnosed with breast cancer. So I had to stay in Lebanon for few more weeks to do all the necessary tests and I underwent a mastectomy on Sep. 13.
After the surgery and resting for few days I booked a flight on the 22nd of September to come back to Doha, 8:45 pm.
When I came to beirut airport for the check-in, on the 22nd of September 2017 the lady who was in charge refused to let me board the flight because my residency expires on the same day (september 22) and my flight arrives at 12:45 AM, sep 23rd. (so 45 min after my residency expires)
I tried to explain to her that I have a medical reason and I had with me all the medical reports and documents and that my doctor wouldn't let me travel before this date for medical reasons. I also explained to her that I already spoke with my sponsor in Doha and they informed the immigration department and I was granted an exception to enter the country . However the manager was so rude, and unprofessional, unethical and didn't cooperate at all and didn't show any interest in helping me. I asked several times what do you exactly need from me to let me board the plane. She wasn't even answering because she was busy dealing with other customers. After waiting for 30 min and asking several times without getting any response, she finally told me she needs a letter from my sponsor, when I contacted my sponsor and prepared the letter she said it is not enough she needs a confirmation from QA office in doha. My husband contacted QA office in Doha and they told him they have nothing to do with this and Beirut office should give the permission. Then she said I need to get her a signed document from the Qatari embassy in Lebanon. I asked her to contact the immigration in Qatar because they were already informed with the situation and they gave me the green light to travel. But once again, she wasn't willing to cooperate and she didn't do anything e and . I was really frustrated and asking her in all the possible ways to check the emails or to call Qatar just to check but she didn't. At 7:45 she said listen you are not going to board, we closed the system. I asked her to at least try to do something so she finally tried to call only once Qatar airport but no no one answered. She took her stuff and left, she said you will be charged a no show, sort out this problem and book a new fight. So I took my bags (even though I was very weak and sick and could't really move because of my situation) and left, on my way home I received an email from her telling me that she was trying to call me and she checked the system and that I was indeed granted the exception and I had the wright to board the plane. She advised me to book a 2 way flight and come back for the next flight. She gave me QA office number in Jordan to change the ticket. I contacted them, they said since my ticket was purchased online they cannot add another leg to it, so they charged me no show fee and cancellation fee (170$) to cancel the ticket and I had to book a new last minute ticket to catch the 1:35 AM flight to doha for 594 US$.

I had the right to board the plane on time, but because of the unprofessional and unacceptable behavior of the QA staff in Beirut, and lack of cooperation I missed my flight and I had to pay for the no show, cancellation and a new ticket, to go twice to the airport, to wait for hours and to go through all this trouble. Therefore, I request a compensation for my money and for all the trouble and frustration I went through because of the unprofessional behavior of the QA staff.

Thanks and regards,

[removed]

I changed my date from june to september but with the same booking reference number (I just wanted to make that clear before any confusion). So flight from london to doha (Collaboration with ba) was fine. The service was good and everything else was good. But I cant say the same for the flight from doha to kathmandu. Let me start with the meal. Probably I was the last person to be served the meal on that flight. Which is fine. I dont mind being served last. But not being able to select the food you want, that I do mind. I was given a meal which I did not like it. So what happens if the person is vegetarian and you only have non vegetarian food left? So I was given the food which I did not ask for, so obviously I did not eat it. So I wanted coffee instead as I got biscuit on me own. I have buzzed for flight attended and even told one of the air hostess, I never received anything at all. So next me were old british couple. I am asian btw. They were sitting next to me but got their meal way before me. They asked for glass of wine not once but twice. And they magically got it twice. Whereas I asked for coffee once and never got it. They even came to ask if they got their wines. So this left me feel like I was inferior to them. Like a person who didnt matter at all. I am asian but british, so do I actually have show my citizenship to get good service. I felt like I was racially looked upon and judged based on colour. Is this the service, qatar airways gives these days? Based on race and colour?

Dear Team,

I just want to notify the following:

I am a doctor based in London, UK and since 2015, I have been flying with Qatar Airways for my holidays to Bali and I have always received an excellent service.

I was on my evening flight Doha-Denpasar on the 8th/ 9th July 2016 . During that flight, I approached a passenger who was feeling sick, due to the ethical duties linked with my profession.
Then, one of the supervisors took all my details, including my phone number, due to the standard beaurocratic process. Then he added that he had never seen such a beautiful doctor.

Few hours after the flight was landed in Denpasar, I received a text from the same Supervisor ( +[protected]) on my Whats app, showing unprofessional interest. The name of the supervisor was Dinesh Tiwari and I did not have any chance to know him before.

I need to specify that I do not want to proceed with further actions, otherwise I would have denounced it straightaway. I also want to add that I am not interested in any economical gain. But I would appreciate if you could recall your employee to keep a more professional and ethical attitude. This might happen to other women and I hope that sharing my experience could help to prevent this.

Regards,
Dr Chiara Giubellini

Asalaam alaikum,
I am writing a letter of complaint to the CEO of Qatar Airways, Akbar Al Baker.
My name is Zahra Sheikh I live in the United Kingdom, I had travelled to Dar Es Salaam in Tanzania with Qatar airways on the 8th of July. I upgraded my economy ticket to a business class ticket whilst I was still in Tanzania, my flight on the 3rd of September was cancelled and this caused a lot of loss for me because my three children travelled back to the United Kingdom with Emirates and we had all booked to arrive on the same day. However, the sudden cancellation disrupted this schedule and I was not able to arrive with my children on the same day so I had to pay for someone to come and take them from the airport and for them to stay with that person for two days. I had also missed two days of work and the total cost of the transport from the airport to Slough with a taxi for my children was £50, childcare cost was £300 for two days, and the two days that I could not work I lost £300, altogether this is a loss of £650. I am extremely disappointed as I have travelled with Qatar before and this has never happened. The only compensation was that they provided accommodation and also when I was in the room assigned to me, they did not make it clear that I would be charged for using a soft drink and bottle of water that was in the room in the first place and they had charged me 9000 TZS, I have enclosed all the evidence with this information, I would like Qatar airways to pay my compensation as I am a loyal Qatar airways customer, and I usually really love travelling with the airline.
Thank you,
Zahra Sheikh

My complain about Qatar's Chicago office. I traveled on 16/9/2017 from Chicago to Johannesburg. when I got to check in area at O'hare airport I found a line to check in, I was more than two hours earlier. I was on waiting line for more than an hours, and when I get to the counter the employee on the counter told me your lab top bag is big I told her all I have in my lab top bag is my lab top's accessories, two books, and extra T-shirt. She told me I have to take them all out and put them on my luggage. when I started to do so, she start bushing me to hurry up and she said I am holding the line. I fly for works and I am star alliance member, so I am flying all over the world I never been treat like that. By the way this not first time its happened to me before, but I let it go.
My booking reference # NGAGZ7
My name is: Ali Elkateep
Email: [protected]@gmail.com
Hopefully I will hear back from you soon!
Thanks,

My name is muhammad omar I am travelling second time in qatar airways, at the time of boarding they did not give me, the boarding pass the staff (Lady in qatar airline uniform) said that picture on your qatar id is little bit fade on front side however its has been cleared on the back side, but she refused to getting me to boarding, furthermore she said me that we update the status against your ticket pnr number and you can get a ticket against the old ticket whenever you want without any cost, and then I reconfirm this information from qatar airways office bluearea branch islamabad, they confirm me that yes you can get another ticket whenever you want against the old one without any cost. Now I get new visa, when I went to agents office, they told me that qatar airways deduct your 240 dollar on behalf of cancellation charges even the price of the ticket is 300 dollar, this is what the [censor] they did and nobody or not any forum is available to this kind of dispute, where you can registered the complain, but I am going to file the petition in our court and arrange vivid media coverage to the same issue, this is what they did their employ

We are British nationals and we travel regularly but our family travel to Kuala lumpur through Qatar holidays was a very bad experience and despite paying the top price. No information for drop back at airport was provided (no pick up time, no local contact details of taxi company) and we kept waiting for the service and were extremely stressed as travel from hotel to airport was an hour and nothing turned up even 3.5 hours before the flight we ended up hiring the taxi to catch the flight in despite the prepaid arrangement.
We requested for refund and after painful 3 months of correspondence their customer service said that vendor is not refunding the money.
My suggestion is their customer service are paid workers for their vendors and do not understand even the meaning of good service

note that I was on a trip to Thailand and my flight was delayed in Qatar where I have to stay more than 9 hours and where I stayed 2 to 3 hours in airport and where

where when I arrived to my destagantion our hotel booking was canceled
due to delay and we had to pay extra amount for the new booking .
as they promised as in the airport they will refund as our will contact us back for the issue and until know no one contact us where its about more than 2months

it was a bad experiences where until know me and my friend did not receive any apologize call from the airways

why we was promised that there will be refund for the delay

Name mofeed H. Al bloushi
Name Mishael Hamad al rubah

contact [protected]
email [protected]@hotmail.com

I know it maybe little late to make this complaint, I had very bad experience flying with Qatar airways, I really disappointed and feel discrimination by the cabin crew, I just got my meal after all the passangers have finished with their meal, that also after I keep asking with the cabin crew staff, what a suck service? It's really so embarrassing me, I really not happy with this incident until now, I was flew on Sunday 16th /04 /17 from doha to jakarta 2.45 am seat 11 k . Thank you

He is dishonest and respectless he also require money from passenger in high season he board only those passengers who give him the money Qatar airways is a five star airline but kaleem behavier is so cheap please take action against him because kaleem is so miss handling the passengers he is also miss behave with ladies passengers so that's not good for the reputation of airline please take my complain seriously against him I'm again mentioned Karachi boarding counter staff kaleem

Firstly Qatar you are becoming a very good advert for your competitors.
I have travelled with you as a gold class customer for sometime now but unfortunately your standards and care for your passengers no longer is worthy of my support.
Firstly sitting on the Tarmac on delayed departure with no air conditioning on numerous occasions is unacceptable. Twice over in the last 2 weeks passengers have used your safety booklets to cool themselves and requested water to assist with the nausea resulting. I personally do not appreciate sitting wet on flights as a result of your cost saving measures.
Safety procedures on board your flights are shocking in fact grossly negligent not as a result of your staff not doing their job but the fact that they do not have support from the top management to enforce the safety regulations.
This is standard on nearly all your flights in the last six months. Children are left to do as they please. No safety belt is used during take off and landing they are walking up and down the passage way. When asked to conform by passengers they choose to ignore. Food is thrown wherever for other passengers to deal with. The children seem to be accommodated in the best seats available and spend their time screaming jumping on the chairs banging the back of passenger seats with no regard to general flight etiquette. Mobile equipment is in use during take off and landing by passengers. On arrival at destination passengers in large numbers get up to remove baggage from overhead compartment way before the plane has come to a stop. Qatar airways you are a discrace in what you allow.

I wish to make a serious complaint about your transfer procedures and ticketing. Just two days ago my husband and I returned from Sarajevo on an airline which happens to be a cheap o airline Pegasus? Something we were not aware of prior to departure. How dare Qatar think they can offer flights to respected clients and use substandard airlines. On arrival for check in Pegasus informed us they were unable to give us transfer tickets to our destination Muscat. We were advised that on arrival at Istanbul Sabiha Airport a Qatar representative would be there to issue our tickets. On arrival no representative was in attendance and we were not able to move through to transit area. Qatar Airways left us stranded effectively on the Tarmac. ! This is a very serious breach of procedure in our opinion. Pegasus staff were not interested in us and told us to sit on the floor in no mans land for over 2, 5 hours until maybe your transfer desk would open. Our next flight was at 19.20pm or Alternately organise a visa and go into Turkey. Wow what service Qatar. All flight bookings were done via Qatar Airways who decide how their flight plan Works. Qatar if you bring in passengers nearly 5.3 hours before your next departure why do you not authorise Pegasus to issue onward boarding passes or maybe open your desk on arrival so that passengers can go through transit? I feel we have a legal case against you.
In all my previous correspondence regarding flight errors you do not reply. Maybe this time you should explain your actions!

I had booked a ticket and then cancelled it and booked an other one on 12th June after consulting with Qatar airways on the different fees. They confidently said I would be refunded for the cancelled ticket within 3 weeks.

I followed up in August and it turns out there was no refund. They promised that the refund would happen in the next 5 business days.

I call again and wait for over 17 minutes and the update I get is the refund has not been done even now 3 months after the cancelation. This is a corporate account and I am constantly being asked why I have purchased two tickets! Further more I have been incurring bank credit card fees on the outstanding amount. This is not acceptable. I need to be refunded AS SOON AS POSSIBLE and compensated for this situation.

I expect an email confirming the resolution of this issue shortly.

Please find the old ticket below.

Yesterday, 11 september 2017I was travailing with my 4 kids from Amman to Doha in a flight number 403 and my reservation number is ( ZUDII5 )
When we arrived to Queen Alia airport I was surprised that Qatar airways employment said to me that they changed the air craft due to that also they changed my seat and my kids seats that i reserved when i bought my tickets
but i couldn't imagine that they put every one in a different seat each one far away from the other so we were 5 and they gave us seats number 11, 25, 26, 35, 50
So i couldn't understand how my child 7 years old and my others kid every one of them will sit alone all the time of journey.
Due that problem i refused but the employment said to me just to enter to plan and the person in charge of service on the plan will help me but in fact they didn't help he was rude and ask me to sit om my seat so my kids do.
I wasn't happy this time travailing with Qatar airways so for that i write to you now

I booked two tickets (ticket number1571000463815, [protected], on September 2016 though the "qunar". Coz the visa issue we couldn't make the travel. I contact the agency immediately to refund the ticket. They asked for the paper provement from the embassy of Japan. As all of us know none of the embassy will issue this paper. They refused me about the refund. This year though my friend I got to know as per airway rule if I didn't take the flight at least the tax I will get it back. But no body help. Even no one do any needful to us. One of the ticket even had issue for missing flight. I checked with qatar china they told me the ticket still can be used. But now the issue between qatar and Dubai. I have rights to refund the ticket as it still vaild until end of the September 2017. I hope someone can help us.

me and my family have managed traveling to puket(thailand) from tehran we have flight no QR 491 at 30AUG 2017 at 0505 the flight done on time but after about 30 minutes it comes back to tehran because of technical probleme after that the flight was done at 1430 and we reach DOHA but our flight from DOHA to puket (QR 840 30AUG 0625 ) has been lost and we managed to transfer first to BANKOK and then to puket and we reach puket 31AUG at 1100 we lost one day of hotel and also luggage delivered at 1800 in hotel we were 3 person: 1-Beladi ARMAGHAN ALSADAT 2-BELADI SEYED AMIRSAEED 3-MOHEBI BEHBEHANI MAHIN