Qatar Airways
reviews and complaints

We were booked on flight QR30 /QR900on the 31st July from Edinburgh to Perth via Doha .i requested assistance when booking the flight but have to advise there was no assistance forthcoming at Doha. Must also complain re the food on both the Doha and Perth flights I requested your pasta but apparently they had run out!
On our return flight from Perth to Edinburgh QR29 the meal was served really really late all around us had been served and about three rows were left without nothing. All the other passengers had eaten all their meals before we were eventually served and on opening mine it was just slightly warm. The attendant did take it back when I complained and bought another which was fine .
We spent a lot of our money on the flight and just feel that it wasn't really worth it. I do, however commend your staff and the cleanliness of the planes they were first class .

Dear Qatar Airways Management,

I'm a Qatari Resident writing to you to inform you that I'm being stalked and abused by an agent working for your account his Name is 'Mehdi', he is a maghrebian with a french Nationality I believe .

this guy start chatting with people as he is a girl and looking for friends then he start sending his live "Sex videos" with other guys on whatssap and asking me to come to an hotel where he invite guys over. this man is a gay and approaching other people by sending them his videos and pictures saying that he is 'a cabin crew at Qatar Airways' and he has a lot of money that he can offer for having such disgusting things.

Of course when I refused and told him to stop what he is doing and move away. the guy started insulting me and saying terrible words leaving me no choice except replying the same way.

When I told him that I should report this to your company, he said do it and inform me like he really don't care. while I know that your honored Company doesn't accept such people ruining its image by their personal things.

The Whatsapp Number he is using is:+974 [protected]

I've attached some screenshots below. Please Accept my apologies for the undesirable content .

Awaiting to hear your action toward this agent asap. or else I will report this to police.

thank you.

Sincerely yours.

I traveled on Qatar airways last Saturday 25 August coming to Doha from Barcelona with 2 checked in luggages. When landed i waited my bags which were not delivered, i was advised to fill a claim form and was informed that i will be updated the soonest possible about my stuff status. Knowing that i was there for business and everything was packed in my luggages, no update was received, i spent the full day calling the numbers provided and lines were busy or not answered, the case continued for the next day although i could track my bags and found that they were found. Called on Sunday morning the airport to deliver them to my accommodation, and delivery was scheduled at 5 pm, but again my luggages were not delivered and calls were not answered.
It's such a shame for a company like Qatar airways with such poor customers services and follow up. This behavior reflects irresponsiblity, unprofessionalism and poor management. Based on such experience i will never recommend Qatar airways and will never choose it as the airlines for my future trips!

Mr. Akbar Al Baker,

I am writing to complain about your Kuala Lumpur airport staff responsible of boarding flight number (QR 853 & QR1070) going to Kuwait City Via Qatar on Monday 20th August 2018, at 2:50 am in Malaysian time.

I bought the ticket (reference: PBPSYG ) for my 61 years old mother "Ghaida Kara Hamodeh" to travel from Kuala Lumpur to Kuwait where she is to take another flight - after 3 hours transit in Kuwait airport - to Syria on "Sham Wings" airline

Her flight on Qatar Airways was to departure 2:50 am from Kuala Lumpur. My Mother arrived 3 hours early. When she tried to check in her bag and get the boarding pass, the Qatar airline crew at the airport didn't allow her. They prevented her from going on the plain claiming she needs a visa to Kuwait though she is passing only as transit?!. She showed her connecting flight that will take off from Kuwait airport just after she arrives within 3 hours. She explained she is just transiting and for that she doesn't need any visa but still they didn't understand and kept preventing her from boarding.

This was not the first time she travels via Kuwait airport going from Kuala Lumpur to Syria, and there were no issues with these trips - the last one was less than 2 months ago.

Eventually, a senior staff member approached her after being busy all that time with another customer. He approved her boarding the plane only without her bag !

My Mother was so stressed and scared of missing her flights, she had no options but to leave her bag behind in the airport and go without any Luggage ! she didn't even find a safe place to leave the bag and my brother who is studying in Malaysia had to come all the way back to the airport at 2 am in the morning to take the bag.

In Hamad airport as well as in Kuwait airport, we asked Qatar airline offices about the need of a transit visa to Kuwait if we are just passing for transit, they both assured us (as we already know) that we don't need any visa. They were so surprised with how the crew in Kula Lumpur behaved and didn't understand why they didn't allow my mother to take her bag as such trips are normal and passengers arrive Kuwait to board on another flight afterward with no troubles.

My mum also asked the Syrian airline "Sham Wings" about the luggage arrangements and they as well confirmed they do collect the luggage as part of their service for passengers using their airlines if they come through different airlines.

As I was the one who bought the ticket, after counseling my layer here in New Zealand, he advised me to submit this complaint first to see your response. The expectation is that Qatar airline will not tolerate such incompetent outrageous attitude of any of its staff.

My Mother arrived in Syria so stressed and in a very bad emotional state, with none of her belongings. Her bag is still in Malaysia. It was a horrible experience for her and all our family. I demand an explanation with a sincere apology for the unprofessional behavior committed by your crew in Kuala Lumpur. I need to make sure this will never happen again and clear instructions are been given to your airport serving crews. I also want a compensation for not being able to check in luggage although it was paid for in the ticket.

Ramia Saidawi

27/8/2018

Hello
3 friends and I booked a flight from Paris to Windhoek for 17th of november 2018
We discovered that our flight is postponed 1 day later.
For us it is clearly impossible (hotel, cars, travel) is already planed and booked to start 18th in Namibia
Could you please call me back +[protected] in emergency to solve that issue.
Many thanks
regards
Pascal

Without Prejudice

Fortunately so far in my life I didn't had the misfortune of facing outright lies, deceit, corruption in my life. On 23rd August at Netaji Subhas Chandra Bose Airport, Kolkata, India at 2 am your "Check-in Duty Manager" ( who introduced himself as such and his four colleagues deliberately with malicious intent tried to deceive me). Your Checkin Duty Manager Refused to give me his name.Lied to me repeatedly.

It became apparent from his attitude that he was expecting some form of unscrupulous mean of enrichment. Your check-in Duty Manager was actively encouraging his colleagues to harass me. They deliberately left my hand luggage unattended.
An individual by the name of "Ravi Singh" who claimed to be employed by "AirIndia" but was working for "Qatar Airways" openly gave me the impression that he was expecting "bribe" to look after hand luggage at the checkin desk beside the Business Class checkin counter. The Checkin Duty Manager kept encouraging him.

At around 1.45 am after I completed "immigration" and "security-check" my name was called by one of your staffs. I was told that my checked-in Luggage contains some electronic equipment which I need to take out as it has been flagged by the "Airport Security". I was taken back to the "land-side" to the basement of the Airport, unfortunately the Airport Security in the basement refused let me go in as I was carrying my hand luggage.

I was traveling on my own and at that point I wasn't sure what they expected me to do? I wasn't told where I would keep my hand luggage. I was taken back to the Departure Area to your checkin desks.

My nightmare just became worse, NONE, not a single Member of your Checkin clerks gave any solution to the problem. Your corrupt, manipulative, ill-mannered Checkin Duty Manager along with the said "Ravi Singh" threatened me, used abusing language, kept on "name calling" ( this Ravi Singh kept on name calling even when I was boarding the flight).

I was told to leave my hand luggage "unattended" on the desk beside the Business class Checkin counter. When I told them it is against the International airport rules and my luggage contains valuable documents they refused cooperate. Eventually I was forced by your staffs to leave my hand luggage on the counter without anybody taking any responsibility for it. Level of incompetence, arrogance shown by your corrupt employees at the Airport is shocking and disturbing.

I was taken back to the basement where the Airport Security told your staff that "THEY NEVER HAD ANY PROBLEM WITH MY LUGGAGE".

It became clear to me YOUR Staffs LIED to me and wanted to extort money from me.
I was taken back to the Checkin desk where my hand luggage was left completely " UNATTENDED" without anyone around. Your callous and corrupt employees didn't even bothered to apologise to me for their behaviour.

I put the following allegations to you for investigation as I have every intention of taking legal action against your Company under UK and European Legal provisions.

1. Your employees harassed me intentionally.
2. Your employees were directly responsible for my mental distress.
3. Your staffs lied to me, Airport security didn't have any problem with my Checkin luggage.
4.Your Checkin Duty Manager was abusive, and openly encouraged your other employees to do the same.
5. Your Checkin Duty Manager failed to disclose his name when he was asked to do so which is again in breach of legal provisions.
6. Your staffs and the above said "Ravi Singh" tried to extort money from me.
7. Your employees in Kolkata Airport is running some form of "extortion racket". Your Checkin Duty Manager is a corrupt lier.
8. Your employees left my hand luggage "unattended" on the counter desk beside the Business Class Checkin Counter which is in contravention of International rules and it could have easily raised a security alert.
9. The said Ravi Singh kept on using abusive language even when I was boarding the flight.

Even though I don't think your Airline (your company) is competent to investigate this matter but before I take further steps I would like to give you the opportunity to investigate this matter.

To Qatar Airways Complaints Board (booking number: QX42K8)

On the 5th of August 2018 I had a departure for Doha from Copenhagen Airport at 22:35. From Doha I was supposed to continue to Haneda Airport, Tokyo at 6:45.
Unfortunately due to technical issues with flight QR164 the plane took of approximately 1, 5 hours later, so I arrived 6:45 am in Doha airport and had no transition time on the 6th of August 2018. I tried to board flight QR812, but the gates were closed when I reached the gate at 7.05 am. I was told by the boarding personnel that I could take a flight QR832 from Doha to Bangkok at 8.00 am, which I did. When I arrived in Bangkok I continued with ANA and reached Haneda at 5.40 am on the 7th of august 2018. This means that I arrived at my end destination with a delay of 7 hours because my original arrival time was 22:40 on the 6th of August.
On this background I request a compensation because of the 7 hour flight delay.
I hope you will solve this issue as soon as possible. I am looking forward to your answer.

Yours sincerely

Saman Zaki
Email: [protected]@gmail.com
[protected]

I saw that the key security of my suitcase was broken after the flight from Sofia to Shanghai. Nobody helped at the airport about this issue. This damage is becaouse of their staff, they have broked my security key and opened my luggage. they were not interested when I reported this complaint to them at the airport but they are now saying me it has already exceeded the deadline.

I book a flight from Qatar airways. I. I'm Trying to call customer services UK for a reservation of my flight. And for the past 2 days I've been calling and been put on hold for 2 Hours on answer machine. If I knew it was like this, I wouldn't have booked Qatar airways. Can anybody please fix this. As I have been doing this for 2 days straight and been waiting for too long.

To whom it may concern.

My details as follows;

QATAR airlines

Ned hajdukovic
Ticket number:[protected]
Flight; QR909

I'm extremely disappointed how I was treated being removed from my flight due to broken seat that I was allocated to, during this process I had informed them and showed them my chair was broken, and complained asked either fix the chair or relocate me to another seat, they made me sit on the floor for 40mins while trying to organise another seat, their engineer came to have a look to see if he could fix it in which he couldn't.
Eventually they found one for me I proceeded to go to that allocated seat, where unfortunately it was already occupied, I informed them I could not sit their, they told me to tell the gentleman to move in which I replied with that should be you to inform him, after waiting around knowing other customers on the plane were getting anxious to start their trip, stareing at me, thou plane could not take off as I still did not have a seat, they finally found a seat for me which ended up being three seats so I could stretch my legs, I was grateful & appreciative thanked them and thought finally all was good, as you could understand from my point of view it was very stressful and I was not happy, was angry on how the process was dealt with, also be mindful I had specifically mentioned to them I had a sore back needed the leg space to make my long flight comfortable, only after 45mins to be told I was being removed from the plane would not be flying tonight.
I was treated very poorly staff were not helpful, this whole process has caused stress and ruined my travel plans, with bookings on arrival of my destination being paid for, yet I will not be their, inconvenience is unacceptable.
I would like my flight rebooked on the next flight possible and return date to be amended for two days after original date as it has lost me two days already.
I have attached photo of broken chair to show you

Kind regards
Ned hajdukovic

My contact details are ;
[protected]

I want to lodge a complain about your service.
A passenger fly from Dhaka to Doha on 11 August flight number QR 635 and traveled from Doha to America on 12 August flight number QR 703. Her ticket was to ensure wheelchair service but she was not given wheelchair service. The passengers had to suffer a lot. Such bad services put the passengers in pain.

Hello,

I want to lodge a complain about one of your crew member .i was fly to Russia. He missbehaved so badly!i didnt said anything at that time but, he was literelly snaping on me! I wanted to lodge my complain officially.
I just saw his name on his batch. (Amir subhan) crew member.

Please, we need better standards here! I was very dissapointed with qatar airlines . With such cheap low standard customer care! Pleasw try and teach them on how to behave.
And yes i ll never fly with Qatar airlines again.

Chao

Hi team,

This is sunil sparashivaiah who recently travelled from DFW to Doha.

Below are my flight details:

Name: sunil parashivaiah
Flight no : QR 730
Seat No: 21H
Date: 02 Aug DFW - DOH
Zone 3
ETKT : [protected]
Economy class

Above are the details of my travel from DFW to Doha. I had to face two disgusting situations of my life with Qatar airways. Am sorry to say this but this is the truth.

Below are two situations I faced with Qatar:
1. I just had to face disgusting taste with food provided from Qatar along with egg and potato fry. I had almost had half of the food and noticed disgusting tastes twice. I didn't consider seriously first time but second time I turned on lights and noticed two cockroaches. One big cockroache with head and limbs gone. It should have gone in my first bite. Second cockroach was a smaller one which is shown in picture.

I noticed and I immediately mentioned to flight attendant cabin crew about this.

Since I work for FAA certified organisation i know FAA rules and standard. But being a gentlemen I reacted calmly and asked politely to cabin crew as I didn't want to damage Qatar airways five star reputation.

Later cabin crew supervisor came to me and tried to offer beverages which will be provided for business class but I STRONGLY REFUSED . I really was insulted with that offer. I asked them to take serious action and they mentioned its serious issue which will follow suitable claim and procedures.

Whatvevr claims or procedures is later part, but I had food with cockroaches in a five star international flight Qatar airways which is life time phoebia of flight travel for me.

I took pictures and videos with your cabin crew mentioning Qatar airways served food. But I don't want to damage reputation of Qatar by approaching FAA, media, consumer protection UNTIL proper investigation, actions, claims or discussions will be carried with me.

Let me know if you need more pictures and videos on top of this email aatched.

2. I had a cut due to sharp edge of table at my seat which was reported earlier and treated from cabin crew.

Am really disappointed with Qatar airways treatment and so far as per cabin crew supervisor instructions I should have record email but till date nothing. I need an explanation on this.

Also am patiently reacting and did react in flight as well or else I could have spoken loudly in flight and let know other passengers about this incident. But I didn't do it hoping I do receive same gentle responsible procedures from Qatar.

My contacts details are +91-[protected]

Shocking incident with of one of Qatar airways crew member Mr SERKAN.

My experiences, and those of my family member, so far on Qatar have always been great and I couldn't understand why this company haven't received yet the best crew award. Now I get it.

- Flight QR 960 from Doa to Bali
- Seat 17 H-J-K
- Journey started from Paris hours ago on an almost 1h30 minutes delayed flight (I have a 2 hours transit...)
- Crew member in cause Mr SERKAN
- While my 4 years old daughter was sleeping on two of our seat my wife was resting on the last one
- I fell asleep on the floor under the feet of my wife in between row 17 and 16
As I have been traveling for more than 30 years now this is a common practice and was never forbidden to do so
- I was awakened by someone painfully and strongly hitting my ribs!
- Mr SERKAN was relentlessly hitting my ribs to wake me up telling me I cannot sleep here because it is forbidden
- When I did dare to ask why it was forbidden and that I wanted to see the rule stating it, Mr SERKAN left and came back with some sort of a tab and my name on it and he told me "Sir I have all your data here be careful".
Does that mean my private data are not safe? Or does that mean there will be consequences on my private life?
That's the first time of my traveler life that I m threaten by a crew while asking for info!
Unhappy of being awaken like that as well as being threaten I told him that I wanted to see the rule stating it was forbidden to be where I was he replied "you seat down and change your attitude or I call the security".
My wife was shocked and I couldn't believe what I just heard.

I was and still am infuriated by this disrespectful, ABUSIVE, unprofessional behavior.

Overall, I flew this time Qatar from Bali-Doa-Paris and Paris-Doa-Bali. All my economics and businesses flight were simply perfect except that last one, Doa-Bali, which is today and by far the WORST flight experience I ever had…

In addition to this:
- Kids were not given any toys (and there were plenty of kids on the plane) we had to ask so our 4 years old was finally given a toys pack
- Kids were not served food before adults. They had to wait until adult get food to eat
- Seat were not asked to be back upright for meal making it a very unpleasant experience

I expect the company to take strong action if not sanction against that person and I m looking forward to any update as I m considering with my wife to file a complaints to local authorities for power abuse, threat and violence.

Hi,
My name is Cemal Burak Binatli. I have type-1 diabetes and I have to carry my insulin medication with me while travelling. It is very important to keep them in cold during the entire travel. I use ice bags for this reason, able to keep temperature constant for about 2-3 hours.
As soon as board the aircraft, I hand them over the crew and they keep it in the fridge.
I had a long flight from Melbourne/Australia to Ankara/Turkey (PV7FT9) with one stop at Doha/Qatar on Thursday August 09th 2018 (QR-905 and QR-257). During this flight, there was a long transit time, 10.5hours at Hamad airport. I needed Qatar Airways representatives to provide assistance on this critical issue between flights. However, I have been asking from one supervisor to another in 3 different locations for 2 hours at Hamad Ariport and the reply I got was, they do not have any cooling facility at the airport and I have to ask the restaurants at the food court or ask the clinic before the security. The experience was a total dissappointment for me and such service provided from an airline like Qatar.
This should be taken very seriously and I will escalate the matter.
I will seriously reconsider flying with Qatar again and will also communicate this experience with all my contacts...

We would like to report to you

MISSING LUGGAGE:
one large brown TOSCA suitcase with purple ribbon...
urgently needed...please see photo attached to identify suitcase.

We left Zurich International airport on Sun 5th August with Qatar flight 94 to Doha and checked in 6 pieces of luggage...all labels from five bags received are attached...see attachment...we were not given label for missing suitcase and when Michelle at Dnata Sydney airport office checked records, there was no record of label for missing bag...

The male ground staff of Qatar who checked in our luggage for the flights did NOT give us bag tag.
This makes it very hard to trace the bag so I am contacting every office that could be related to this matter.
We are very upset with this negligent service.
Please see to this matter immediately.

We have urgently reported it (on Monday 6th August with Michelle at 7pm at Sydney International Airport office)

See attachment for tags/labels of all other luggage (5 bags) which were received

Bags were labelled wth green long transfer sticker travelling from Zurich to Doha (Qatar flight 94) then Doha to Sydney(Qatar flight 908) arriving 5:45pm Mon 6th August...

Please contact

Michael and Maria Pascalis
+[protected]
or
+[protected]

Address: 25 Sutherland street ROSEBERY NSW 2018
Sydney AUSTRALIA

​email: maria.[protected]@det.nsw.edu.au

Your immediate attention is highly important and will be appreciated immensely.

Dear Sir/ Madam

I have booked a flight a few hours ago with booking reference number (PNR) JA4ITZ for Shiraz (Iran) to Melbourne (Australia) in the name of my son Arian Roozmand.

As per Qatar Airways booking policy, I have to confirm my booking by payment via:
1) Log into the "Mange a booking" option on qatarairways.com and paying by bank card through a Banking Payment Gate.

2) Visiting local Qatar Airways sales office.

None of those above methods worked for me. According to my call to Qatar Airways (Shiraz office), I faced with following answers:

• Banking Payment Gate had intentionally been disabled by Qatar Airways Authority in Iran.
• As the answer to my question about visiting Qatar Airways office in Shiraz in order to do direct payment, I was told that they would not issue the ticket (would not accept the payment) since they have been instructed to do not.
• When I asked for more clarification, Qatar Airways office in Shiraz mentioned that, due to new policy affecting the tickets price (which is not declared completely yet) they could not issue any ticket up to next announcement!
• To the answer of my question about the booking, I was told that my booked ticket is valid by 12:00 pm (Tehran Time) Thursday the 9th of Aug and if they do not accept the payment, my booking would be cancelled!

Whatever the reason is, it would not be fair to respond in this way as this situation had neither been announced earlier.
Furthermore as far as I know, I did not receive any message about this before and during my booking.

Consequently, as a customer I consider it as my right to be able to finalize my booking since the mentioned excuse does not seem to be a logical reason (even if for future price change) or problem which is not initiated by me or has not been the result of my fault.

It would be highly appreciated if I could get solution for this. I would be reached at through contact detail below.

Best regards
Ali Roozmand
Mobile No. : (+98)[protected]
Email : [protected]@yahoo.com

Dear Ma`am/Sir;

I would like to appeal for reconsideration regarding the cancelled flight yesterday August 6, 2018 of my brother and his whole family with a booking reference: OJF6YK they're bound to Manila from T`bilisi, Georgia. Im the owner of the credit card that been used to for online booking. Im working in UAE and my brother come from all the way to T`bilisi, Georgia flight back to Manila with his wife and their infant twins. To make the story short upon check in in Georgia International Airport, they questioned them already the booking ticket because the card owner is different from the name of the passenger.Despite of explanation and showing the picture of my credit card and screenshot of the sms of the card company, I even ask them to call me or call them just to confirmed them that Im am the owner and personally accountable of the charging of the booking. Apparently, after many discussions and explanations to the Qatar A. counter staff they refused them to board in the airplane.My brother whole family are stressed and the infant are crying because of tiredness. Because of this they're hopeless and tired so much so decided to cancelled the flight.

The whole situation is not acceptable and inconsiderate knowing Qatar Airways is a 5 star airlines. What make me more sad is that upon cancellation of the booking they have been charged with huge refund fee or penalty fee. Personally, Im the owner of the card and this is a big burden for me especially financially, to math in dirhams it cost 2500 AED is the deduction from the original cost of the booking flight which is 6500 AED. In lieu with this unexpected circumstances, I want to file a formal complain to the company CEO Mr. Akbar Al Baker for this unacceptable treatment to us.Kindly appeal to the management of the company to revert the penalty/refund fee which is to much. To think of it, me and my brother did not wish all this things to be happened. However, after all these my brother is still booked in the same airlines on the next day because we are loyal in the service of the company. Im humbly pleasing to reconsider my appeal to revert back the refund fee.

You're kind approval of my re-consideration letter to revert the fee is very much appreciated. You may contact me in this email for any further communication. Once again, thank you.

Best Regards,

Don Oliver Corcoro
Owner of the credit card Najm

I boarded for flight from BLR (India) to Philadelphia through Doha

No advise was given not to carry more than 350gm of powder material in the carry on bag. I had 3.5 kgs worth of premium coffee powder that was removed while getting through at Doha before boarding to US.

To me this is clear lack of communication to passengers resulting in loss. The lost material is worth $60 USD excluding the human effort put in to purchase them and the frustration and mental stress resulting from loss

I need Qatar Airways look into this complaint and do the needful for a passenger that has highly rated the airlines

My mom travelled yesterday on booking reference STXOGR from Houston to DOHA.
The wheel chair assisstant was supposed to take my mom to the aircraft in houston but she left her at gate and went away. She is 66 years old and not only panicked and felt scared, she wasnt able to walk carrying a cabin bag as she has to carry a cane to walk due to replaced knees. I am very sad and angry at the same time as I chose qatar trusting that my mom will not face any problems. I called customercare unitedstates and none could help relay any message there or help me. For 14 hours i did not know whether she was in houston or on plane as i couldnt get in touch with her.
I am super upset about it, and would like to launch complainet and need some action to be taken on this irresponsible behaviour.