Q-Express through Souq.com / Customer service
Wow, I'm just shocked by the appalling customer service I encountered for my souq.com order. The woman who called me to confirm my address was busy chatting with a friend, hence not listening very well to the answers to her questions. The friend continued to try to speak with her. I said her behavior is rather unprofessional, and asked for her name. She then refused to give me her name, tried to hang up without even telling me when to expect my delivery, then told me she will ONLY stay on the line to finish her job if I speak to her as she would like. She finally told me I can file a complaint with customer service, and as I asked her for the phone number to do so, she hung up. She was unapologetic, unprofessional, and only conditionally fulfilled her job. Just wow. Alisa's job is literally to represent the company to customers, as CUSTOMER service, and I'm not impressed. It reflects badly on her company and also the company's partner, souq.com.