Q-Based Solutions / Misleading advertising
Found Company on internet for ringworm.Purchased product over the phone. Sales Rep seemed well informed on their products. Compnay claimes they have a 100% money back guarantee. However when I opened the box. I looked at the invoice and discovered a very long detailed, overwhelming Return Policy. Sensing I had purchaed a product with misleading advertising..I did not want any of these products! Immediately I called Q-Based Healthcare. The employee told me I could not return the products if I did not use them first. Knowing I had been scamed. I called American Express the credit card used for this purchase. They said send it back to the company with some type of confirmation on delivery. Yesterday I recived a letter from American Express with 7 pages from Q-Based listing their terms & condition. The first page of seven states, " "Customer Service Representatives are required to read and explain the company policy and make sure the cardhold agrees before any orders can be processed." THAT DID NOT HAPPEN!" No one could meet their terms & conditions!! As of today I have been reimbursed 100.00 I paid for the products. It has almost been two months since the products were returned. Again the products seals were not opened, and I returned all of the products.