PYO Travel / Unsatisfactory Service
To say I am disappointed with my travel experience with PYO Travel Malaysia is putting it mildly.
I am writing in not to just express my utmost disappointment with what is supposedly a premier travel agent but also to highlight their level of incompetence and complete disregard for customer service so future customers would not have to undergo the same disappointment that I have fared.
My husband and I booked a travel package 6 Days Sydney Free & Easy ex KUL with PYO Travel. To put it simply, my entire experience with the package was a complete nightmare from beginning to end.
Firstly, incompetent personnel from PYO Travel provided inaccurate information on the departure airport for Jetstar flight to Sydney and directed us to board the flight from Subang Airport instead of KLIA. Fortunately I had the presence of mind to reconfirm this information with Jetstar. Imagine what would have happened if I had gone to Subang airport as advised by PYO travel. I would very likely have missed my flight!
Unfortunately for me, my troubles and mishaps with PYO Travel did not end there. Upon checking in, imagine my dismay when i found that PYO travel had booked us on a travel LITE ticket, which excludes any form of check in luggage. And any form of check in luggage would incur me a sum of RM480 per bag.
Thankfully due to my quick thinking that my husband and I manage to repack our luggage in such a way that wasn't required.
My dissatisfaction was compounded when, upon chatting with one of my fellow travelers, I found that they too had been booked with a travel LITE ticket by PYO travel but the Melaka agent who did the booking actually had the courtesy to inform that one day that their tickets had been booked under Travel Lite. Furthermore the agent had paid for one check in luggage for them and admitted that it was a mistake on the agent's part.
Upon my return, I followed up with PYO Travel (KS Ong) to explain and indicate my dissatisfaction with their competent service and requested a measure of compensation for the trouble faced. Unfortunately, all I got from them was a very lukewarm sorry (after following thru with numerous calls and emails).To add salt to wound, no action was taken against their incompetent staff.
Kudos PYO Travel for being so professional !
All being said and done, I guess I now know in the future which travel agency in Malaysia is good at offering below par service and even more excellent at not owing up to their mistakes.
UNSATISFIED CUSTOMER, Kuala Lumpur