Purolator
reviews and complaints

Re: [protected] CS-8225441--Comark shipment

I ordered a blouse online from the store Cleo on September 29th to be couriered to my address at 580 Eyer Drive, Unit 104 in Pickering, Ontario. I check my mailbox daily and when my parcel did not show up after more than one week, I checked the tracking on the parcel and saw that it was showing as having been delivered on October 2nd. As instructed by Cleo's customer service, I contacted Purolator who put a 'trace' on the package. After waiting a couple of days to hear back I received an e-mail from Pauline Rose, Tracing Specialist who said she would get back to me. A day or so later she asked if I checked my mailbox. Ridiculous! I assured her that I check my mailbox every day. She again said she get back to me. The day before yesterday she e-mailed to say their records show the parcel was delivered and they would close the file. I e-mailed back to ask her to confirm what unit # it was delivered to and received no reply. I called Cleo's customer service today who said they would submit a claim to Purolator. I just received a message from Cleo saying they noticed the parcel was delivered to Unit #4 and NOT to the correct unit # on the order which was Unit 104.

I honestly don't believe any effort whatsoever was made to locate my parcel. I will have to now knock on a stranger's door to see if the parcel was received and if they, in fact, still have it. If they don't I will have Cleo go ahead and submit the claim.

Your customer service leaves a lot to be desired and your tracking department is more than useless. Terrible experience - terrible customer service!

Beth Campbell
104 Eyer Drive, Unit 104
Pickering, ON L1W 3B7

On October 12, 2018 at 9:30 am at a local Seniors Centre in NE Calgary, a Purolator Truck was parked in our parking lot for quite a long time.
One of our senior board members who is 78 years old, went up to him to see if he was okay and if he needed help.
The Purolator Driver, began to berate the senior, yell and accuse him of being aggressive by coming up to the truck. When the senior tried to say he wasn't that he was just concerned and that the driver is alot younger than he was, the driver became even more agitated. He apparently postured towards the senior. This scared the senior.
The senior left the driver immediately.
This type of behavior is not acceptable towards a senior. Nor on our property.
I am also concerned about the driver...did he have a trauma while delivering a package ? Did he have many for him to be so reactive?
I would prefer a phone call to discuss this matter further .

Sincerely,
Dianne Gray
RSW
Executive Director
Greater Forest Lawn 55+ Society
[protected]

Hi,
I am from Montreal and ordered some important stuff from amazon to be delivered via One Day Delivery. I was expecting the delivery on next day of my order.
Order Date: 9th Oct 2018
Expected Delivery Date: 10th Oct 2018
I was constantly tracking my shipment throughout the day. It was showing my package on vehicle out for delivery by end of day 10th Oct 2018.
I kept myself available for the full day to receive my package but to the surprise I received an email at 8:44 PM that they attempted a delivery but no one was there for receiving it.
But the FACT is I was there in my Apartment for whole time and no one even showed up at my place for delivery. They are big lier. Very Bad business practice. They were unable to deliver and blaming me for not receiving it. This is insane. This is not at all acceptable. You can track my shipment MWB000059459 .
Worst part is they are not even accepting their misdeed and not even trying to redeliver the package. I must say Worst Worst Worst.
Amazon should reconsider their business with Purolator.

2018 and Puralor has not changed a bit. I never would do business with them but Pitney Bowes from eBay and Amazon used them as final deliver option. They really suck I am not sure why they even do not drop the package or notice to your door. I always had issue with their delivery from eBay/Pitney Bowes as they ask me to go all the way from Scarborough to West Etobicoke to pick up the package. Today Amazon sent me two packages one through Puralotor and another through another carrier. The Puralotor driver posted as not available for delivery with one scant call he was not around here at all as he never left delivery notice neither while the driver of the other parcel actually knocked the door and delivered. I am not sure why eBay and Amazon keep giving parcels to this useless company. I do believe even Canada Post or the army of Amazon listed deliver guys do a sound quality work thiese days compared to Purelator

On Thursday October 4, 2018, our company sent 3 shipments (9 large boxes in total) to be delivered by the end of the next day. They were only going about 4 hours away so we figured that there shouldn't be any problem but opted for the guaranteed delivery just in case since the products are perishable and it was a long weekend. On Friday when we checked on the tracking numbers to make sure that everyone's orders were on their way to their final destinations when we discovered that they all were at the main depot but wouldn't be delivered until the next Tuesday! We were on the phone with Customer Service for nearly an hour just trying to get answers as to why this was happening and explain that everything was perishable and supposedly guaranteed to be delivered that day. No one was able to figure out why it wasn't going to be delivered and after multiple attempts could not even get through to the depot to find out what was going on. We tried contacting everyone who was supposed to get their orders that day to see if there was anyway to drive to the depot and pick up the bread themselves. Fortunately some were able to, even driving from an hour a way to do so. One person was at the depot but they originally were told they didn't have the boxes even though we had proof it had been scanned there and then once they were pressed to look "found" them but still refused to release them. They got on the phone with us and denied having any information from Customer Service even though I was told by two different people that they had emailed the depot as well as sent a flag of sorts to notify them that these packages had to go out that day. They were extremely unhelpful to say the least. Now it is Tuesday and once again we called Customer Service to find out if the final delivery would be made today and if they knew anything else about why this happened, if there was anything we could do on our end to make sure this doesn't happen again etc. I am still waiting to be called back. We would love to at least get our money back for the shipping at the very least if not covered for the lost product. As well as a solution so that we can ship our products without having to worry about whether or not they will even be delivered. We ship out multiples boxes every day so this is a huge concern for our small business.

I've been waiting for a delivery of medication that I require. It was to be delivered Sept 11/18 and since I have to sign for it, I had to be home, from 8am-8pm. At 5:15pm I received a call from the shipper to say he'd received word that it wouldn't be delivered until the next day. So I rearranged my schedule for yesterday and waited, from 8-8 again. It again wasn't delivered, and the tracking page stated that delivery was attempted at 6:10pm but there wasn't an adult available to accept. My adult daughter and I were both waiting at that time. Today I called and was told it was on the truck for delivery, again. When I explained that I could not wait all day again, I absolutely have to go out for a couple of hours today, I was told that they would try to give me an eta but wouldn't be able to until later this morning. I've since received a call from Purolator that they still didn't know an eta. It's currently 1:00pm Sept.13 and I am desperately in need of my medication, but also desperately in need of farm feed. The last communication with them left me feeling angry and insulted, and very much like a not valued customer. This isn't the first time they've been late with this, though it's the first time it's been 3 days waiting. I am unsure what resolution would be adequate; this is a very expensive and possible life saving medication that requires reliable and on-time delivery, which obviously isn't happening.

Sep 11, 2018 20:15 Montreal Sort Ctr/ctr Tri, PQ Arrived at sort facility
Sep 11, 2018 8:37 Montreal (east/est), PQ On vehicle for delivery
Sep 10, 2018 20:09 Toronto Sort Ctr/ctr Tri, ON Arrived at sort facility

I think the description above explains the situation.
I've been waiting for the package from this morning.
No calls, no messages, no notification, nothing.
They just changed the tracking information out of nowhere.
What kind of service is this?

I walked into the Purolator Office on Main Street, Thunder Bay Ontario on September 11, 2108 at 5:20 PM. The blonde middle age lady, she called herself "Carrie" as I asked what her name was. First of all, "Carrie" had no sense of Customer Service. "Carrie" was rude to me. She talked to me by asking me the same questions over and over. I had said to "Carrie" that I understood, several times. I asked her why she was being so arguementive with me. She asked for my I.D. and "Carrie" SLAMMED DOWN MY DRIVER'S LICENSE on the counter in front of my face. "Carrie" showed frustration and very upset with me. "Carrie" had stated in a rude attitude and a tone of voice as she said...Have a great day! with a smirk on her face and with body language. I am 48 years old and I do not appreciate "Carrie's " attitude and body language with a negative authority. It is obvious, "Carrie" does not have NO SENSE OF CUSTOMER SERVICE. I had said to her that I was going to make a complaint about her behaviour towards me. I am an Indigenous Woman, I find "Carrie's" behaviour discriminatory against me as an Indigenous Person. "CARRIE" NEEDS TO BE REPRIMANDED for being disrespectful, Rude and derogatory and no value towards a customer.

On August 27th at 8.40am on my way to work. I drive north on Bay street. I was making a left on Grosvenor street. The driver was blocking the entrance to the street, parked illegally on a fire hydrant zone. I asked him to move because he was blocking traffic and he started swearing at me and giving me the finger. Im have a parking permit to park on that street because i work for the court house. I parked my car and took pictures of the truck. This driver needs to be sent to anger management and purolator should re consider hiring drivers who are not only inconsiderate of the public but are a danger on the roads. his lic plate number is 209-5wy ISO 9001. I Took pictures of the truck. I hope Purolator at lest acknowledges this email as this driver represents your company and thats not a compliment.

I encountered a irresponsible delivery. The tracking id is CGK003308217. This occurred on August 28 around 4 pm.

My name is Haoyang Yu. The postman who deliver my package left my package in front of my apartment building entrance door with knowing I'm home.

The postman called my buzzer and I answered, and I believe she knows I'm home but she suddenly hang off the call. So I didn't know she is delivering my package.

After one hour, my neighbor knocked on my door said I have a package that being left in front of the building. If my good neighbor didn't knock on my door, I wouldn't know that my package is being left so irresponsibly with the potential being packed up by someone else.

According to OSNR protocol that the the drop-off location should be to safe and secure. But dropping the client's package in front of a building isn't safe and secure at all. Especially with the postman knowing the recipient is at home!

Hence, I'm filing a complaint to this irresponsible postman, and hope this won't happen again.

Last week they said my address was not found and today the truck stopped in front of my driveway where we are the only house on the road and when I screamed to let him know he had the right place he stepped on the gas and left without delivering my package again. Now the driver cannot say there was no house specially when there was a house a vehicle and also a dog on the property. Now they are going to ship my package for the third time and I have to run the damn road to get it. Either close this company down or hire people who will do their job right I am fed up with purolator specially when the delivered packaged a dozen times before at my house.

Re: Lexmark Magenta Cartridge tracking number [protected]
Tracing number 7877699

This package was requested to be expedited within 1 day, created on Aug. 7th ready for pick -up at 4pm. Package was not picked-up until 8:15am on Aug. 8th and was already in transit according to the tracker. It is now Aug. 10th at 8:27 pm and my package still has not arrived.

After speaking to numerous customer service representatives, these are my following comments:
1. No one knew where the package is currently;
2. no one knew where to locate the item;
3. no one knew why the item was delayed for 3 days;
4. no one knew what time I will be called back by the person tracing the package;
5. no one knew if the item will even be located;
6. no one knew who the driver is or where he was; and
7. no one knew if the item will be delivered today or any day for that matter.

My company had to call 4 times today to follow-up on the progress and each time we were promised that we will be contacted first, but not a single person took the initiative to actually call us first, the clients.

My company has now lost business because of this unexplained loss of delivery of a very simple package from Mississauga to Toronto. Customer service then had the audacity to say that this particular matter is "not an emergency".

THIS IS THE MOST APPALLING COMPANY IN EXISTENCE. From the lack of due diligence, negligence, lack of professionalism, no regard for client concerns, devoid of integrity, devoid of basic business ethics, absence of common-sense, and the absolute poorest practice of customer service, among plenty of other deplorable adjectives that encompasses Purolator in its entirety.

I will be re-posting this in all social media platforms, all business channels, I will extend this complaint to the Purolator CEO/President, and I will ensure that Purolator is no longer used by any of my business associates.

The PIN Number for tracking is [protected]. Packaged shipped July 14. Sent to Stephen Motunrayo from Spruce grove AB T7X 3C7 to Akungba Nigeria +23401.
Package was tracked to Customs in Nigeria. I had sent some money to pay for Customs costs and was allegedly paid.
Customs is now saying Purolator will not deliver in Nigeria?
Please let me know the status of the package with all details and have the package delivered as paid for.

If you require any other information please let me know immediately so I can help to resolve this and get the present delivered.

My contact information is [protected]@yahoo.com or by phone in Canada at [protected].

On July 18, 2018 at 8:45 p.m. I was driving from the Anciens Combattants route entering the 40 East highway and a Purolator truck driver ( truck ID 369-4P4 Ontario), was driving in first lane very fast and accelerated and almost hit my car; I had to come to almost a complete stop as I was at the end of the entrance and being squeezed. At the same time, another truck driver was changing lane and tried to squeeze in since he might have not seen me because of the maneuver of the Purolator truck driver.

I request that a formal complaint be put in this truck driver file. Please CC me the official document that will be filed at the following email address; [protected]@videotron.ca.

On April 24/18 at about 12:50, a Purolator driver delivered a package (tracking information below). At same time, our house guest noticed someone at out front door pressing the combination lock buttons. Assuming it was a family member entering she simply waited. But after a second and third unsuccessful attempt she feared it was an intruder. She immediately went to the window and saw the Purolator driver leaving the front door nd enter his truck.

We consider this an illegal attempt to enter our home and request that Purolator investigate and, if possible, provide an explanation.

Thank you, AE

Tracking # [protected]

I had order something on Amazon it was supposed to be delivered on July 11. It never arrived due to the truck broke down. Then we had called to adviced not to send it for delivery will come and pick it up. It was put on the truck for delivery it was supposed to arrive on July 13. Due to the driver was not able to acces the door it was not delivered. We called to advise what happen and told them will come and pick it up today due to we need what we had order for this weekend. Was told a request will be send to have it taken out the truck due to no one will be available on the next delivery day. Today we spend a few hours at purolator waiting for the package, kept being told the truck was not arrived. Then we advise it show that it was there, we were told that it was put another truck for delivery for Monday, We told them it will be the same situation and no one will be there. Now an email will be send to the manager to have them hold it. We didn't really appreciate to waste our time waiting at home for it and then at your location to wait again and not getting our partial. We had to take time off to wait for my order.

I have sent an important document for immigration purposes to the philippines. I chose the express shipping since i need those documents to be process as soon as posible. I have paid $120.00. The associate says it will take 2-3 business days to be reach its destination. When I check the tracking number they gave me it says invalid or they cant find that tracking number, so i called the customer service to follow up they cant find my tracking number and instead they create and open case for this and afterwards they gave me a new tracking number, at first they ask me if the documents is suppose to be deliver in Phoenix.To make the long story short, when i check the new tracking number it shows that they did try to deliver the documents in the address provided on the shipping but they were saying that the reciever is not available which is not true so they decided to reschedule for the 2nd time and they said the receiver is not available again which is again not true since they know how important this documents are so they are surely at home waiting for this. They reschedule it again for the 3rd time and said the receiver is unavailabe which is rediculous. The 3 days shipping now turns out to be 5 days. I called customer service to ask for the phone number of the postal/courier office where the documents are so the receiver can call them to make sure she will get the documents when they delivered so she called the UPS and unfortunately they were asking for the UPS tracking number which is not provided to me when i follow up. Finally when i called the purolator customer service they gave me the UPs tracking number. The receiver called the UPS office and confirmed that they will deliver the documents on June 28 and they will give her a call before they go but unfortunately nobody call her instead UPS driver shows up at 9 pm on June 28 apologizing that it was delayed on the plain. This is only means that my documents was not ship on June 18 and the tracking is not accurate. Because of this delayed they screwed me up and did not get the documents on time. It ended up with 2 weeks shipping and not express. Now I demand to get a full refund since it didn't deliver on time that i needed it. Please see attached for your reference. I hope this will be resolved immediately.

I saw from my tracking number package to arrive today. So I wait by the window in front of my house, where our mailbox and door bell are.

I happen to check online during this time to track only to find a "failed delivery attempt " notice on the door. What? So I open my back door and there is the notice stuck on the door. To be clear, my back door is 15 feet from where I was sitting, so I definitely would have heard a knock. I wish I had a video to see what must have been the driver tip toeing to the house to stick the notice on so they would not have to carry the heavy package.

I wish I could say this was my first poor experience with purolator, but unfortunately it is not. I did not choose them, the company I ordered from uses them, but I will follow up to suggest they change companies.

Purolator has failed to deliver 11 times in a row.

We will never use purolator. These packages were sent overnight - extra high fees - with timely contents.
Hey - purolator — that is why we pay the huge extra fees... To make sure that you deliver as promise and as expected.

Due to purolator 100% failure rate to deliver. Oh yes.in each case someone was at home waiting for the package.
Purolator never attempted delivery. The driver just came to the door and left a sticky note with the bold lie - delivery attempt made.

There was never a ring of the door bell nor a phone call, nor a knock on the door. Never once.

I saw the driver one time and asked him why he did not even attempt to ring the door bell. His answer - "no time to wait", an other time was "can't be bothered to carry package (less than 1 kilo) - then no one answers the door.".

With such a horrid track record of gouging for services not rendered, and lousy customer service. We always call purolator if we now a package is to be delivered. We always emphasize.
1. Be honest and truly deliver
2. Knock and/or ring the door bell
3. Phone if no answer - we might be in back yard
4. Leave package at the door no signature required.

Purolator has failed each and every delivery in the last 2.5 years.
They even left one package of legal documents - signature required - at a local gas station and variety store!

The average time to get resolution (for overnight) is in excess of 4 days requiring over 3 hours on the phone and online.

The online - is useless. It seems that the online experience is meant to block people from getting a human being to address issues. The form itself is textbook case of what not to do!

Is this incompetence or are they purposely avoiding spending money on customer service. It seems to me that passing the buck and lying to the customer is their normal operating procedure.

Tell the world - do not use purolator. Quick to take your money - horrid at responding to issues. They have always denied responsibility for their failings.

One time they promised a $100 customer service credit - this of course was also a lie. After the so called manager or senior manager made the promise - but of course they lost that record too.

Purolator cannot be trusted - dishonest people, culture of lying, and not taking responsibility. I am sure it starts at the top - driven by greed

My gut said don't use Purolator, but I did. I needed to get very important documents from Winnipeg to Calgary the next day by 10:30 am. So I paid the extra money only to have a so called mechanical delay which caused the documents to be delivered in 2 days. I asked for a refund and they said that mechanical delays are non refundable. I deal with companies all over the world and this is the worst customer service I have every come across. This is the last time I ever use this courier.