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Purolator / poor delivery

Canada Review updated:

After receiving a notice from Purolator I went to their depot to pick up a package. The person at the counter told me it had gone out for delivery that very morning. The status of this package that very morning stated it was available for pickup. Why would they suddenly change it from available for pickup to out for delivery. The best the person at the counter could do was shrug.

Ch
Apr 03, 2015
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Comments

  • Ch
      Apr 03, 2015

    just another note to my original post i have to give a laurel to Canada Post. They deliver almost as quickly and the CP depot is around the block from me. Very convenient but the shipper Newegg.ca does not offer this as a shipment method.

    0 Votes
  •   Apr 06, 2015

    Hi chuck2015

    Thanks for providing feedback on your experience. I’m very sorry to hear that your shipment was available as expected.

    I’d like to follow up on this and verify why the package wasn’t available for you. Would it be possible to email your tracking # to customer.[protected]@purolator.com?

    Jérémie
    Social Media Coordinator / Customer Care Team

    Purolator Inc.

    0 Votes
  • Bc
      Jul 31, 2015

    Yes, they don't seem to have a very good system and they don't tell the truth when you phone them.

    0 Votes

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