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Purolator / no tracking record for 3 days for purolator express pack

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I ordered a cellphone from neocell (toronto, ont) and it shipped it by purolator express pack (package tracking number: [protected]) to hamilton, ont on 28 nov 2016. it supposed to be arrive at the next business day (29-30 nov 2016). I have been waiting for it for three days and when I check the tracking info, I was shocked. there was no scanning record after the package was picked up!! I attached the info from the tracking website and pasted below.

"package picked up
Estimated time of delivery
Not available

Servicepurolator express pack est. shipment weight1 lb. shipment datenov 28, 2016
Frometobicoke, on, ca tohamilton, on, ca
History
Date local time city description
Nov 28, 2016 4:24 p. m. toronto (dwntwn/ctr ville) , on picked up by purolator at etobicoke on
Nov 28, 2016 12:16 p. m. purolator shipping label created"

No estimated time of delivery for an express service and not even a single scan in the depot or sorting facility after three days... what a shock it is. now, I have to pay for purolator's mistake since the cell phone provide will start charging me for service that I am not using.

Vi
Dec 01, 2016

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