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Purolator - failure to deliver, no refund, rude service
An unacceptable experience.
1) The rep at the store was rude to me.
2) The delivery person failed to deliver the package and gave no reason why.
3) The representative did not refund my money even though they had failed to deliver the package and he was very rude and sarcastic to me over the phone.
I will never use Purolator again, and I strongly suggest you don't either. $45 wasted.
The complaint has been investigated and resolved to the customer's satisfaction.
I would like to take this opportunity to apologize for any inconvenience stemming from this incident.
Could you please email me your tracking number? I will look into this for you.
Regards,
Vincent
Social Media Coordinator / Customer Care Team
Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com
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