[Resolved] Purolatorfailing to deliver my package

It has been more than a week and I still have not received my shipment. My estimated delivery was to be Dec 4th and now the tracking page has not been updated since Dec 5th...

Furthermore, a representative left me a voicemail by the name of Vicky asking for the description of my shipment? Does that mean it is misplaced? This is ridiculous... I tried to call her back several times and left voicemails but cannot get a hold of anyone...

Extremely disappointed...your website said a delay of 1 to 2 days and now its been more than a week and I have not only not received my shipment but they have no idea where my shipment is...

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Dec 12, 2018


    I apologize for the delay on your shipment. We are experiencing higher than normal volumes at this time and truly trying our best to deliver as soon as possible. Please email us with your tracking to customer.[protected] for further assistance.

    Sincerely, ^Vanessa

Dec 11, 2018

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