SUBMIT A COMPLAINT

[Resolved] Purolator / delivery personnel leaving door open

The delivery personnel that dropped off the package to my house from amazon, had opened my door and left it open. This is a secondary storm door that had been thrashing in the wind for 2 hours before anyone was able to come and close it. As well he remained in front of my house while it continually swung back and forth causing more damage. It will no longer close as the metal is bent and the door is irreparably damaged. This needs to be remedied as we need to have that door in place. I will be following up with phone calls tomorrow as this needs to be remedied. Thank you

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Nov 27, 2017

    Hi Lindsey,

    As per our previous discussion this evening, I have sent this to the local management team and the unit manager will be following up with you.

    I’m very sorry again for the damages that have occurred.

    Thank you,

    Mike
    Customer CareTeam/ Purolator Inc.
    E-mail: customer.[protected]@purolator.com / Twitter Handle: @PurolatorHelp

Li
Nov 27, 2017

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