SUBMIT A COMPLAINT

[Resolved] Purolator / courier service

Canada

I ordered a package from Amazon with Prime. My package should have arrived today, but instead the driver decided that he didn't feel like driving to my house and inputted that I had requested a new delivery date. The tracking details say that I requested this at 15:10. I called purolator at 15:15... FIVE minutes later to find out what had happened and express that not only had I not requested this, but that I absolutely wanted the package today. The woman I spoke to was utterly unhelpful. At first she basically accused me of lying and had me go outside to look for a sticker. There was none. I was told that the driver could not be "sent back". I didn't want the driver to be "sent back". I wanted to the driver to deliver my package... ONCE. I have been here all day. The driver lied.
She rescheduled the order for tomorrow, unacceptable. And filed a "complaint" against the driver. Insufficient. With today's technology, how is it possible that they are not able to contact their drivers in real time?
If you require a reliable delivery and you have an option to choose another carrier, I recommend that you do.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Apr 06, 2017

    Hello Kat,

    We apologize for this incident. Could you please email me your tracking number? I'll look into this for you.

    Regards,
    Vincent
    Social Media Coordinator / Customer Care Team

    Purolator Inc.
    E-mail: customer.[protected]@purolator.com
    www.Purolator.com

    Follow us on Twitter:
    http://twitter.com/purolatorhelp

Ka
Apr 06, 2017

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