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Purity12 / refills not authorized

United States, Florida, Hollywood Review updated:
0% 1
Contact information:
FWM Labortories
Phone: 866-949-0138
I ordered their free sample and at the very bottom they have a box you can check that states you can cancel refills now. Which I checked and they still sent them to me. The Acai Berry was $82.31 and the colon cleanser
was $89.00. They give a number to call on the shipping box and keep you on hold for over 20 minutes. This alone feels like a scam to discourage you from canceling. I use a TDD machine which means an operator and myself are both held on the phone for a long long time and still no live representive ever came on the line. I need help.


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N  28th of Mar, 2009 by 
Agree Disagree 0 Votes

Purity12 - a diet scam
15845 Firesteeel Road
United States

I noticed on 3/19/2009 that this company had charged me $74.95
on my checking account. I had signed up for a 14 day free sample and paid shipping and handling for that, if you don't cancel in 14 days they start charging your account $74.95 a month. I had NO idea this was going to happen.

N  13th of Apr, 2009 by 
Agree Disagree 0 Votes
please cancel my account
N  17th of Apr, 2009 by 
Agree Disagree 0 Votes
i found this number that worked to cancel and get a charge back> 877-300-6125, , hope this helps
N  14th of May, 2009 by 
Agree Disagree 0 Votes

Purity12 - Free trial the a 74.95 invoice
United States

I ordered online a free trial of Purity 12 for a 4.95 shipping charge and later learn in the smallest print I have agreed to receive a monthly automatic shipment unless I cancel. I want to cancel. The telephone number is disconnectand to do it on line we need an order number. The product came in a box with no invoice to refer to and the shipping label was just a shipping label not a packing slip. How am I suppossed to know the order number if they do not supply one with the order? Order number is needed to do cancellation.
D  15th of May, 2009 by 
Agree Disagree 0 Votes
Hi, my name is Pamela and I'm the Customer Service supervisor for this product. I wanted to make sure you had the correct information to contact us. We do offer and honor a 30 day satisfaction guarantee. Please contact us by email at info@verifyyourorder.com or you can call us at 877-300-6125 Monday thru Friday 8AM-5:30PM and our representatives will be more than happy to assist you with your account. Thanks
N  21st of May, 2009 by 
Agree Disagree 0 Votes

Purity12 - a diet scam
United States
Phone: (410) 332-2023

I ordered a "free" bottle of Purity12--was told that the only charge would be for shipping ($4.95). I was charged that amount and later there was another charge for $74.95. I never received any goods for the latter charge.
D  24th of May, 2009 by 
Agree Disagree 0 Votes
Hi Mary, I'm Pamela Customer Service manager for this product. I wanted to take the time to let you know that we do have a great customer service department ready and willing to offer great customer service. We do OFFER and HONOR a 30 day satisfaction guarantee. So please contact us at 1-877-300-6125 Monday thru Friday 8AM-5:30PM. You can also email us at info@verifyyourorder.com
N  25th of May, 2009 by 
Agree Disagree 0 Votes

Purity12 - a diet scam
Purity 12
United States

Did not want to continue "trial"...unable to reach contact by phone 877-300-6125 which answered business hours only for answering (it was during business hours..their mt. time) Tried to cancel order on verifyyourorder.com. After completing all of the required information, the claim was that my order could not be found.
N  18th of Jun, 2009 by 
Agree Disagree 0 Votes
the phone number is right next to all of the charges, including the shipping and handling charges. also in the agreement you made when you put in your credit card number.
N  3rd of Aug, 2009 by 
Agree Disagree 0 Votes
Linda, Please contact us so we can help with any concerns you are having with the PUR12. We do offer and honor a 100 satisfaction guarentee. You can call our Customer Service Dept Monday thru Friday 8AM-5:30PM at 877-300-6125 or email them at info@verifyyourorder.com. However, we are not Acai Berry nor do we affiliate with Acai Berry. This mistake happens a lot we do however recommend that you look at your credit card statement and see if the other company provided you with a phone number so that you can contact them. Thanks
N  1st of Oct, 2009 by 
Agree Disagree 0 Votes

Purity12 - a diet scam
p.o. box 2635-pur
United States
Phone: 18773006125

Tried the product didn't work at all. Excerised everyday and also watched what i ate. I didn't lose a pound at all. I actually gained to pounds. Called the componany to cancel so I didn't get billed by this company. But I found out they already billed me. They said it was over to 12 days that I ordered the product but I didn't recieve the product until 9/21. that gives me until 10/3 to cancel. They go from the date you purchased thats not right when you don't get the product right away. Don't ever order from this company. they are a rip off.
N  30th of Jan, 2010 by 
Agree Disagree 0 Votes

Purity12 - Losers
United States

I to have been ripped off. Ithought I was trying a sample free as on Rachel Ray and on the computer. This was on Oct. 3, 2009. On Oct.
4, 2009 I emailed to stop my contract as they call it. I received my
bottle. Here it is over three months ago and I have found out they
held out $89.00 twice on the Jan.25, for two bottles. When I called thecompany I was told they would refund the second charge but not the first one because I never stopped my contract. I was told by
the first person I talked to. The second one seemed like she had a bad
attitude or was having a bad day. I asked for a supervisor and a man
got on the phone and said he was the supervisor for the day. And of
course I got the same speech from him with also having a bad attitude. When I told him I didn't keep my copy after over three months that I cleaned out my file cabinet for the new year. I was told without proof they couldn't do anything. I asked how long he lept
things and he said in a smart??? voice "as long as I need to." I also asked why I was being charged for two months and was informed that in Oct. they had a billing problem and was now billing for that
month. Now explain to me where Nov. and Dec. went for billing. I am disabled and live on a fixed income and because of this I am now way in the hole with the bank. I will be having over $200.00 short in my account and will be that way till my next check in Feb. so for
every day with no money I am being charged a late fee . Tell me this
doesn't suck.
N  14th of Jun, 2011 by 
Agree Disagree 0 Votes

Purity12 - a diet scam
United States

I received numerous emails about this product. It was said to try a trial sample and could cancle at any time. The product did not work but just upset my stomach and cause irritable bowel sydrome. I cancelled but was still charged $74.95 and I was offering to return the product. I am going to put this info out to numerous web sites to help others.
N  20th of Jun, 2011 by 
Agree Disagree 0 Votes

Purity12 - Unauthorized additional membership and fees
United States

After ordering free samples of this and another product for shipping charges only, with 2 weeks my account was additionally charged exhorbitant amounts, which when i contacted my bank for other business, i was alerted to these fraudulent charges. i immediately filed fraud charges with the bank. being a senior citizen, cannot afford anything i do not desire. i am beginning to receive credits back but must wait an extended period of time to make sure they actually are credits back before i can utilize those funds. let this be a lesson to those who order online.

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