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Purity Products review: Illegal use of credit card 7

R
Author of the review
10:57 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Purity Products Illegally used my credit card to mail me a "free" product. They $4.95 shipping was charged to my card. I have never contacted this company and they had never contacted me. This is outright stealing! It would be interesting to know if all the people ripped off have some common denominator, such as a purchase from the same business or the same bank. They are getting the confidentail credit card information from someone.

With all the complaints, how do they ciontinue to operate?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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7 comments
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Mary
,
Nov 26, 2008 5:14 am EST

I received product without having ordered or given credit card info or address.

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Snoodle
, US
Oct 01, 2010 1:57 am EDT

I responded to a radio ad for a "free sample". In order to pay for shipping they needed my credit card no. After I gave the no. THEN I was told that I had agreed to further shipments before I had even tried the sample. They wouldn't cancel but finally agreed to delay the shipment. Immediately thereafter my credit card co. notified me that someone was using my credit card (it was in my possession, I had not lost it) Expensive computer equip. was purchased. Card was cancelled. I thought it strange that this happened right after giving out the no. to Purity. Fortunately now they can't force more products on me although they did try to charge on the old card. DO NOT respond to FREE offers! DO NOT give out your credit card no.

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Tracy873979
, US
Feb 19, 2010 12:25 pm EST

Hello Everyone. I work for Purity Products. And we are a very good company. The free bottle is INDEED a free bottle. All you pay is the shipping which is typically 7.95-8.95. Unless it is discounted. This is a great deal considering at normal price they do range from 20-50 dollars a bottle. PLEASE UNDERSTAND WE THEN OFFER TO YOU A SUPER SAVER PROGRAM. YOU ARE NOT OBLIGATED TO SIGN UP FOR IT IN ORDER TO RECEIVE YOUR FREE BOTTLE. We DO NOT charge your account for ANYTHING you do not agree to.

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Pamela
Salt Lake City, US
Dec 07, 2009 12:14 pm EST

Hi e_oriol, my name is Pamela and I'm the CSM for this company. I can guarantee that we did not steal $89 for you. If you see there is an issue with you account we ask that you please give us a call so we can assist you with anything we can. As I stated in earlier post we do OFFER and HONER our 30 day Satisfaction Guarantee. Please contact us info@verifyyourorder.com or call our Customer Service Team at [protected] Mon-Fri 7:30am-5:30pm MST. Thank You

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e_oriol
North Miami, US
Dec 02, 2009 6:50 pm EST

This company should be driven out of business.They stole 89 dollars from my account and I am reporting their sorry ### to the better business bureau or whatever law enforcement agency i can find.Anyone with any info, please help.

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Pamela
Salt Lake City, US
Jun 26, 2009 3:50 pm EDT

Hi my name is Pamela, CSM for PUR12 and i wanted you to have our information so that we can help you with any concerns you may be having. We do OFFER and HONOR a 30 day Satisfaction Guarantee so please contact us by phone at [protected] Mon-Fri 7:30am-5:30pm MST or email us at emailing info@verifyyourorder.com. Thank you

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Deanie
Sheridan, US
Jun 11, 2009 12:16 am EDT

Purity Products are difficult to deal with but with persistance, they will refund your money. That doesn't mean that they will cease emailing you but I just don't open itl

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