Purity Mineral Springs / Fraudulent Charges
On November 1, 2009 there were charges fraudulently applied/billed to my daughter’s VISA Debit card. We were alerted to this by the Fraud Detection Unit of Wachovia Bank and Trust—indicating that based upon utilization of the card—they were detecting someone other than my daughter utilizing this card. We immediately cancelled the VISA Debit card in question—and had a new card issued. The product in question from Purity Mineral Makeup arrived to our home address after the alert was issued by Wachovia Bank and Trust---as opposed to our daughter’s mailing address. The product upon its arrival was RETURNED to the company—unopened and certainly un-used based upon the fact that it had been “ordered” fraudulently with our daughter’s VISA Debit card.
I subsequently completed an affidavit provided by the company to document these details and attest to the validity of the statements—which was then faxed back to the company. It appears that after having done this—Purity Mineral Makeup still elected to turn this matter over to a collection agency (EQUIDATA). I called them and they indicated the account was in arrears and in order to prevent this “debt” from being placed upon our daughter’s personal credit file—that the full balance need be paid. Under this threatening tone—I called EQUIDATA and did indeed pay this amount.
I then called Purity Mineral Makeup and spoke with someone who reviewed the history of this. She indicated that EQUIDATA was emailed by a supervisor from the company on 25-Jan-10 indicating that or daughter’s name should be REMOVED from the EQUIDATA list—and that I should not have had to pay the $69.95 in question.
I then called EQUIDATA asking them “why” they would have taken my debit card number for a “debt” that you had instructed them to remove from their list. EQUIDATA indicated that they had NOT received an email from Purity Mineral Makeup-- that in fact—they had not received the account for collection until 4-Feb-10. This contradicts an earlier statement by Purity Mineral Science that a supervisor there had emailed EQUIDATA on 25-Jan-10 instructing them to remove our daughter’s name.
It appears that there are many problems associated with Purity Mineral Makup. Upon calling their “Customer Service” phone line—you are placed into a long queue of callers—and they “call you back”. Upon receiving such call---and asking to speak with a supervisor—they indicate that they cannot “transfer” the call—you will have to call again—or, that they will alert a supervisor who will call you back within 24 hours. This all seems ridiculous and is not worthy of a title of “Customer Service”. It is indeed a ‘dis-service” and it appears from other’s experiences with this company that there are many problems. I encourage all who have been scammed by this company to contact your State’s Attorney General and the Better Business Bureau to alert them to the business dealings of this company.