I've read all the complaints and thought it was worth mentioning my positive experience. At first I thought I might be in trouble because once the makeup kit arrived, 12 of the 14 trial period had passed. The trial period starts from the day you order the makeup, not from the day you purchase. I was also surprised to learn of the terms of membership that were enclosed with the packaging.
But here's where things start to get better. I immediately contacted the company via their company e-mail address. I stated that I was annoyed that I only had two days remaining for my trial period and that I either wanted more time, or to cancel my order and send me the "whatever number" I needed to return the shipment. I also had never planned to join a club, so I definately did not want regular shipments.
I immediately received a return e-mail telling me the number I needed to return the product, and giving me about 3 weeks to return the product BEFORE my account would be charged the full amount of the shipment, somewhere around $69.00. But they also offered me the option of keeping the product and only being charged $41.95 - weird. About 5 days later I responded that I would like to keep the product for $41.95 - I actually like the makeup, brushes, and makeup pouch. I've priced this sort of makeup, and it's actually a good value for $41.95 - on top of the $8.95 of course for shipping. But really, you couldn't buy the great brushes that came with it, the makeup case, and the two pots of mineral powered foundation, one pot of awesome blush, and one pot of finishing powder for any less.
It's been about three weeks altogether now and they have not yet charged me anything above the initial $8.95. They gave me a date (about another 3 weeks out) when I can expect to be charged the $41.95 and have cancelled my membership, with the option of reinstating at anytime for either 60 day or 90 day shipments. I've received an immediate reply to every e-mail I've sent (within an hour). I've never attempted to call their number. I always choose to e-mail when given the opportunity. I also have had no problem accessing their website.
Either they've cleaned up their act, or some folks have difficulty following instructions - I don't know. I do admit that they are misleading in their advertising, and I do admit that at first I was nervous when I saw they had put about 4 different $1.00 charges to my debit card, which they ultimately removed, in addition to the $8.95 charge that was advertised. I also was pissed off when I got the "real deal" about the program in the packaging, rather than supplying this information up front. But all in all, everything worked out well, and I actually like the product. It works fine for me and I love not having to deal with goopy foundation anymore.