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Purity beauty club - Mineral make-up / Fraudulent Charges to account

1 PA, United States Review updated:
Contact information:
Phone: 866-363-6797

Purity mineral make-Up / Purity Beauty Club:
there are 3 addresses for this scammer. the merchandise comes from TTI at 1040 Trade Ave 160, Dallas, TX, 75261
Shipper is "SMARTPOST". INVOICE gives their address as Mineral Science, 13710 Hutton Drive, Farmer's Branch, TX 75234
[protected]
Fax is a PA exchange- [protected]

It all started when my bank called me about some suspicious charges. When I followed up, I discovered that I was charged for several things during a period of time when I was not using my card. The fraudulent charges started with this product. I did not/would not order a subscription to a make-up club. The bank manager and I called the company: LSC Mineral Science did not answer though the call was placed during their stated business hours. Then, I canceled the charge, my card and I closed the account. The bank notified the company of the fraud and the charge disappeared off the debits to my account. Afterwards, the charge still came through and now I had a $26 overdraft charge on a previously closed account! That was 2 weeks ago. Today I actually received this product in the mail. Apparently I have until tomorrow to cancel /prevent a $69.95 charge from being made to my account and a new product to be shipped for an additional $69.95. From what I read online, I am one of only a few who actually received it to begin with, though I am not among those who had actually ordered it! . This company is amazing on several levels. Read on before you choose to call them: I think there are other criminal activities going on through this number, like phishing and identity theft.
When I received the package, I called the bank again. The manager advised me to call the FTC and state Attorney General’s office. First, I tried calling the Mineral Science Company again. After negotiating a rudimentary automatic directory, I was informed by a recording that I was first in line to speak to a service rep. After a couple of those notices, a recording suggested that I go with the call back service, where they would return the call in an hour or less. I did not “press 1 for yes” and remained on the line. After a couple of other “call back” prompts, a new message stated the number I was calling from and advising me that they would call me back at that number. They also asked for another # (Cell?) where they could reach me. Now, I have to say that I had not identified myself prior to this, my # is unlisted and blocked! Who are these people with such invasive technology?
When I still did not input, a girl identifying herself [censored]ly came on and took my information, asking for more information like my email address, which was not on the invoice. She said that she had cancelled my “subscription “ to monthly mailings at further outrageous charges. However, Holly said that I could not receive a refund unless my bank sends a fax within the hour stating that I had reported the charge as fraud. The # she said to fax is [protected] ATT: Colleen.
My bank tells me that they were notified of the fraud 2 weeks ago. They are not going to fax Colleen.

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Comments

  • Pu
      22nd of Oct, 2009
    0 Votes

    I actually did the trial and received it - it took a couple weeks, but I did get it.

    When I went to return it, because it was too light for my skin, they offered me a 25% discount and sent me complimentary canisters of all their darker foundations. I was glad to pay the original price of 59 for it, but this was a good bonus.

    The service was very good and very quick to respond and I have been very happy with the product. I had been using Bare Essentials but I like Purity a bit better. Until or unless I have a problem, I will continue to use it and it's about the same cost for it as Bare Essentials

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