Menu
Purina Customer Service Phone, Email, Contacts

Purina
reviews & complaints

www.purina.com
www.purina.com

Learn how the rating is calculated

2.4 100 Reviews

Purina Complaints Summary

36 Resolved
64 Unresolved
Our verdict: Engaging with Purina, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
Purina has claimed their business profile
Get notifications about new complaints and reviews of Purina. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Purina reviews & complaints 100

Sort by:

Newest Purina reviews & complaints

ComplaintsBoard
D
8:44 am EST

Purina 9 lives essentials

I bought and have been buying purina 9 lives essentials for over 3 years. Last friday I bought a 12pb bag from dollar general in jacksonville illinois on morton avenue. I fed my cats nothing but this and they have been consistently vomiting everyday. This has been going since last friday. I recommended this food to my neighbor and hers have been doing the same thing. She was able to return her two large bags for a different brand however since I buy bags that are large I dump entire bag into my food container and throw bag away.

Read full review of Purina
Hide full review
ComplaintsBoard
V
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Purina felix cat food

I have opened two sachets of Salmon cat food today, both had a nasty smell to them, neither of which the cat would go near to eat. I have three other sachets all with the same best before date on them, 06 2020, which I am now very suspicious of. It is only the Salmon that seems to be affected.The food has a whiter than usual gel to it. I have fed Felix for over 20 years never with a problem, so just bringing this to your attention. Hope the next box is better.

[protected]@vibbetson.plus.com

Read full review of Purina and 3 comments
Resolved

Purina replied within 24hrs, explaining likely cause. Great customer service

Hide full review
3 comments
Add a comment
E
E
Edward Lang
Meadow heights, AU
Apr 19, 2022 1:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Not ojecstorecaround my area has been selling felix cat and my sons v at is fussy they haven't it for a long time any chance if getting a couple of boxes the ones with jelly only beef lamb and fish ones thx

C
C
Catherine Ashworth
Hinckley Leicestershire, GB
Feb 14, 2021 11:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've just brought a 40 packed box of Felix assorted in gravy, on opening couple of the beef packets small splits in them and have leaked inside the box, it stinks, I didn't realise until I opened the box obviously here are photos of proof
I know it's an accident, but I can't afford to waste any packets I have 4 cats to feed, I hope to hear from you soon, thanks Mrs Ashworth

View 0 more photos
E
E
Elaine Hiley
, US
Feb 11, 2021 2:59 pm EST

my cats are being sick after eating a little bit of felix as good as it looks i looked at the food it smelt off did not look right very angry

ComplaintsBoard
M
1:15 pm EDT

Purina felix "as good as it looks" ocean feasts in jelly cat food

Our two cats have been eating the above food for as long as I can remember - they are aged 6. I usually buy the 40 or 44 sachet boxes from Tesco in Burscough, Lancs.
The last box, bar code [protected], has for some reason been rejected by the cats. Each of the four flavours has in turn been tasted and then left uneaten.
Thinking that they may both be off their food at the same time I gave some sachets to cats belonging to a neighbour and some for my son's cats. All reacted in the same negative way as my cats.
Have you changed the recipe for the cat food? If not have I bought a sub-standard batch?
Rather than send a sachet for independent analysis I will wait for a reply from you

Read full review of Purina
Hide full review
ComplaintsBoard
K
12:43 pm EDT

Purina purina friskies cat food-seafood sensations or surf-n-turf

My husband and I usually buy Purina Friskies Cat Food for our cats. Our cats have been vomiting recently. We finally figured out the reason why they were vomiting. The cat food was out of date. The bag had March 2018. We returned two bags back to Kroger in Chester, VA. I paid $10.79 per bag plus tax. Out of date merchandise is unacceptable. The date should be placed on the outside of the product and not on the bag where you have to open the bag in order to see it. I tried to reach Purina by phone, but was on hold too long.

Read full review of Purina
Update by Karla Wilkinson
Aug 31, 2018 12:56 pm EDT

I hope you resolve the issue soon. Thank you.

Update by Karla Wilkinson
Aug 31, 2018 12:52 pm EDT

I hope you resolve the issue soon. Thank you!

Hide full review
ComplaintsBoard
A
8:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purina chewnolas

I opened a brand new bag of chewnolas for my dog to find live maggots and other live bugs in the bag. This is absurd. I am attaching pictures for you to view. My dog is part of our family. How would I ever serve him this!?! I tried calling the 1 800 number on the back of the bag just to be left on hold for over 10 minutes. I would really like to speak to someone regarding this matter or at least being refunded for my purchase including the tax. I am including the pictures from this product.

Read full review of Purina
View 0 more photos
Hide full review
ComplaintsBoard
E
10:38 am EDT

Purina 24 cans [protected]:23l158141

Purina friskies tasty treasures with cheese. Box was battered but seemed intact. The cans inside are all dented. I threw out 8 cans before I decided to complain. 2 cans were moldy when I opened them. I don't recall if I purchased at Walmart or also in brick, nj.
I'm not feeding my furbabies this defective product.
Eileen Phan
503 manasquan court, brick, nj 08724

Read full review of Purina
View 0 more photos
Hide full review
ComplaintsBoard
D
9:12 am EDT

Purina advertising

I can no longer but your dog good as long as you support The View. Whoopi Goldberg's last tirade against Judge Jeannie is unacceptable. I have been buying Purina dog food for many years but no longer. I can't in good conscience buy products from company's that support that kind of behaviour. I hope that you will consider the kind of show that breeds hate.

Read full review of Purina and 2 comments
Hide full review
2 comments
Add a comment
ComplaintsBoard
C
5:30 pm EDT

Purina fancy feast ocean whitefish and tuna canned wet food

On May 8th, 2018 I received an order from Amazon for 2 cases of fancy feast ocean whitefish and tuna canned wet food. Two of the cans I opened had a red substance in it. When I put it in the dish, after an hour or so, the entire dish of food turned red.

I sent an email to your customer service web, and included pics of the tainted food and the identifying info from the case box. I never got an answer back.
So, if I don't get any response. I will be submitting a complaint to the Federal F&D.
There a an incredible number of complaints about the same problem on the internet.

Read full review of Purina
View 0 more photos
Hide full review
ComplaintsBoard
S
6:36 pm EDT

Purina 809 show feed

Ceres Solutions in Brazil, Indiana: Our staff and management has been trying are best to sell much more Purina feed over the past couple of years. We have a new customer ordering show feed such as 709, 509, 809 along with some older customers are company sent one of are drivers to your Frankfort, In location to pick up a pallet of 809 show feed and milk replacer but the facility didn't have the feed and as of noon 4/11/2018 we did not have the feed, the customer has been calling for a few days wanting there feed. So I'm asking you should we buy more Kent feed or can Purina get on the ball and act like they care about there partners and customer.

Read full review of Purina
Hide full review
ComplaintsBoard
L
3:23 pm EDT

Purina kit n kaboodle

I bought abag of kit n kaboodle cat food from kroger this past week as I always do, yet when I opened the bag there was a smaller sized (not a alley way new york sized) cockroach inside of it. And I have underlying fobia of cockroaches, so yeah it sucked. But never has this happened to me before or my cats can a replacement bag be sent out? Please?

Read full review of Purina
Hide full review
ComplaintsBoard
L
5:11 am EST

Purina junk food for your pets

No doubt Purina company is popular all over the world and you can see their ads and commercials everywhere. But to me, they are not the best, unfortunately. Their canned food leaves much to be desired and not recommended for feeding dogs or cats. Due to its available price, you risk the health of your pets.
I used to buy from them too and am not happy about it. Don't buy their garbage-like food for your pets.

Read full review of Purina
Hide full review
ComplaintsBoard
J
12:10 pm EST

Purina winalot dog food

Hi this is the second tin I have bought this week for my dog and on both occasions the ring pull has come off the tin without opening it and I then have to use a knife to try and remove the lid without cutting myself. I've never had this problem before. And both tins were bought from the same shop. When I asked to change it I was told I had to contact the manufacturer.
I look forward to receiving a reply from you in the very near future.

Kind regards
T. Lewis

Read full review of Purina
View 0 more photos
Hide full review
ComplaintsBoard
K
8:22 am EDT

Purina waste of money, bad product

I bought this Purina food for my dog and he doesn't want to it that!
If animal doesn't want to eat something that mean that something is not right there.
I checked the ingredients and wasn't surprised. Purina is a terrible, poor quality product, which is not healthy for animals. And last but not least, Purina is a very expensive brand and in my opinion that's terrible that they allow themselves to ask for such big money for their lame quality pet food! Don't buy this brand!

Read full review of Purina
Hide full review
ComplaintsBoard
J
12:30 pm EDT

Purina quality guarantee/refund policy

My vet prescribed Purina Feline UR ox/st wet food for my cat. He had been using it for almost a year. My last purchase had a new label but the food formula has not changed. My cat wouldn't eat the new food. I called the 800 number listed on the can and they told me about the Purina Quality Guarantee program which would refund me for the case. I wrote a letter to Purina on May 11, 2016 about the situation and I included my receipt for $44.64. They sent me a letter saying they received my letter and a refund would be processed and mailed soon. It is now July 6th, 2016 and I have yet to receive my refund. I have called 3 times, each time I am assured my refund check is in the system and will be mailed in two weeks. Yesterday I received another letter from Purina saying they valued my comments and included two $5 off coupons for Purina ProPlan dry food from my Veterinarian. Each time I have called I'm told that the clearing house that takes care of refund checks is new and they take longer than the old company Purina used. PLEASE!

Read full review of Purina
Hide full review
ComplaintsBoard
D
12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purina Canned kitten food

I have been to the Petco on many occasions to purchase Fancy Feast canned kitten food and they are either out of it or very low. I try to save a trip by buying 2 cases at a time. My kitten can only eat canned. It is frustrating walking out with nothing. When I asked I was told they are only shipped out so much. I shop at the Livonia store and feel they need more shipped to them.

Read full review of Purina
Hide full review
ComplaintsBoard
J
10:36 am EST

Purina bad cat food

I have been purchasing Purina One Smartblend & Indoor Formula for years for my 9 cats. These last 2 large bags (22lbs. bags) have big pieces of food they can't eat. Obviously the machines were not working properly for this to occur because I've never had this happen before. I'm very disappointed in this product now & may have to go to Iam's or something else for my cats . This food cost $ 30.00 a bag & I can't afford food my cats can't eat. What happened to your quality ? I also can't put my name at the top of this for some reason so I will down here...Jeralyn Glowacki

Read full review of Purina
Hide full review
ComplaintsBoard
S
1:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Purina poisoned my cat to death

My cat has been eating and only eating Purina cat chow.For the past week and a half she had been throwing up, she ate too much and was a rescue so was nervous by nature.she has thrown up before so it wasnt too concerning at first.Late last night she starting acting strange, and meowing alot. This worried me enough that I called the vet as soon as they opened, explained all of her prior behavior and her struggle at that point to breathe.Immediately left for vet clinic which is five minutes from house.To our sadness and shock died as we walked in the door.The be looks her over and came to the now obvious conclusion that she died from her food.she was poisoned. There are several reasons why the vet came to this conclusion, our beloved cat was an indoor cat only, only ate Purina cat chow not even treats, her assessable areas were safe .we had her for numerous years. She was healthy and had no medical problems. The vet said numerous animals die from contaminated pet food. After many hours of searches and phone calls(our daughter works for the state house)we have found hundreds if not thousands of people complaining that this Purina pet food had killed their pets .there are complaints about salmonella, rat poisoning, maggots, insects etc...in their food products. We called Purina and they denied wrong doing until I told them that the bag of food, the vomit and feces were sent off to testing.we are also paying another dreaded 367 for an autopsy to be done on her to rule out everything else because we will sue them and bring attention to the thousands of animals their food kills and the families.they leave devastated. We are beside ouraelves knowing that Purina had these very same complaints in 2007, with thousands of reports of pets dying and not one freaking thing was done. How corrupt! We will fight this all the way to the supreme court if we have to .we live in America where you should trust that the food you are buying for your pet is safe.

Read full review of Purina and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AFCC
arlington, US
Mar 31, 2015 3:09 pm EDT

https://www.facebook.com/Purinaiskillingcats visit this page please and tell your story so others will know

ComplaintsBoard
S
12:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Purina bugs in food

i purchased fancy feast cat dry food fillet Mignon n tuna flavor from stop n shop in east Islip NY 11730.when i opened The bag n fed my cat i noticed tiNY bugs in the bowl.i checked the bucket i poured food in and there was bugs.i buy this cat food always and never had a problem please look into this matter.

Read full review of Purina and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Mary BJ
, US
Aug 10, 2017 7:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been finding the same thing in the Chicken & Turky FF dry food. I even place the bowl in a big container of water, and I noticed that the bugs were in the food bowl. When I pour out the food I don't see anything, I will get rid of this. FF really needs to look into this.

C
C
Cat person
Bremerton, US
Apr 13, 2013 7:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same thing happen.only it was with a wet food-Fancy Feast Classic Chicken. It was full of little bugs. I also have used Fancy Feast for a long time, but I won't anymore. I purchased mine in Bremerton Washington.

ComplaintsBoard
C
5:38 pm EDT

Purina stay away

For some time now I have been buying the 32 pack of friskies cat food.( purple package)
Almost every second can of chicken dinner " meaty bits " is BAD !
I'm sick and tired of wasting my hard earned money on a bad product. Don't these people have any quality control.? ?
If any of my cats get sick I WILL be filing a lawsuit. I hope others will to.

Read full review of Purina
Hide full review
ComplaintsBoard
H
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purina - Warning

One of my cats vomited after eating (not uncommon for cats) Fancy Feast Gourmet Gold dry cat food, and now my light carpet has a permanent pink stain. Yes, my cats like the taste, but color is definitely meaningless to them. The food dye (check the ingredients list) is added for us humans--not our cats. They care about taste, smell and texture, NOT...

Read full review of Purina and 22 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Purina customer service

Phone numbers

800 897 1971 8800 200 8900 More phone numbers

Website

www.purina.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Purina?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Purina Customer Service. Initial Purina complaints should be directed to their team directly. You can find contact details for Purina above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Purina. Discuss the issues you have had with Purina and work with their customer service team to find a resolution.