The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

PURERESv / SCAM

1 Salem, OR, United States Review updated:

I ORDERED TRIAL PRODUCT. ON THE RECEIPT IT DOES NOT MENTION RETURN POLICY.

I TRIED TO REACH THE COMPANY BY PHONE AND THE LINE WAS CONTINUALLY BUSY. i HAVE LEFT AN EMAIL AND LEFT A PHONE MESSAGE. i DO NOT WANT THE PRODUCT AND WORRY THAT I WILL HAVE A FRAUDULENT CHARGE. THE TRIAL PRODUCT CAME FROM CHINA.

Ad
Sort by: UpDate | Rating

Comments

  • Ro
      6th of Jan, 2010
    0 Votes

    2)

    Hello,

    If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

    You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at (8/8/8)-591-2190 and we will be happy to walk you through the entire cancellation process.

    Your satisfaction is our number one concern,

    Thanks,
    Rodney Hayward

Post your comment