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1.4 39 Reviews

PurePlay Complaints Summary

4 Resolved
35 Unresolved
Our verdict: With PurePlay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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PurePlay reviews & complaints 39

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L
10:20 am EST

PurePlay "Lifetime" membership compensation.

Had only used about 2years of my 50yr Lifetime membership status before the company went bankrupt.

Desired outcome: $14K compensation.

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K
4:25 pm EDT

PurePlay payment not received

I have been trying to get paid my winnings now since 10/28/2018. I have sent you all the proper paper work, even sent the paper work my certified mail with return receipt, which has your signature on it showing that you have received it. You owe me $10 from 1 tourney and $100 for finishing 2nd in the $500 weekly tourney. My attorney also sent you 2 different letters requesting my payment. Please pay me

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J
10:38 am EDT

PurePlay pure play poker

I have not been able to log onto Pureplay since they did maintanence a few months ago. I have been corresponding with Pure Play Customer Service evey week since. Customer Service is useless, I keep getting the same return message asking me if the issue was resolved. I keep telling them the issue can not be resolved without their help. I ask customer service to email me or call me and get no response except yhe same response asking me if the issue has been resolved. And before the maintenance they owe me over $ 100.00. Very frustrating not getting any customer support to fix the problem.

John T Halligan
AofSpades

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P
3:04 pm EDT

PurePlay pureplay poker

I paid over $200 for a years membershp that should have lasted through October. I played poker on the site for several years and played several months after paying this years membership. The site was updated about 3 months ago and I am unable to login since it wasupdated. I've sent many complaints to their support system. I usually get back an email stating they hope I have resolved the problem but no help as to how to resolve the problem. Is the site still in existance?
My email is [protected]@msn.com
Margaret Rogers

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U
8:52 pm EDT

PurePlay online poker

Had been playing on this site for about 15 years I beleive. Site goes down for so called routine maintenance. Site has never returned back to a login status. had submitted proper forms to claim my winnings, about 2000 dollars if i remember correctly. Heard somewhere they may have foled for chapter 7 bankruptacy but no confirmation of that yet. Any help you could provide, if getting a laywer, would be appreciated. Thanks Gary

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C
8:00 pm EST

PurePlay prize winnings

I won 1st place in the 1000 cash game in November which is 300 dollars, still haven't received anything and the site is not available anymore. what can you do to rectify the situation. I have played on this site for years, and this has never happened before, someone needs to be held accountable for paying the prize winners of this site. its not right and its not fair for them to take our money monthly, and not pay us what we won.

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B
6:49 am EST

PurePlay fraud

I've played on pureplay for around 3 to 4 yrs. In 2018 I desided to quit playing on the site for awhile due to the fact that Ohio has casinos for me to play in. Recently like 2 days ago I desided to go back and play just to keep up on my game in between live tourneys. So I put my credit card info in and it said welcome back and I was charged but all it does when I try to get connected is just try to connect but won't or cant. When i search for the site it says site cant be reached. Now I am reading all sorts of things such as they went bankrupt or the FBI stepped in and pulled the plug. Whatever the case may be, they shouldn't still be charging people.

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Update by BULLSHARK1881
Feb 26, 2019 11:34 am EST

Everyone, pureplay also tried to charge my card even though the site is locked down. So listen, all you do is call your card company and tell them the details of what's happening with [censored] pureplay and they block the charge. My card company told me that they will do their best to get in touch with pureplay and let them know that they have 30 days to dispute my dispute I filed with my card company. If they do not respond, I was told that the charge would be credited back to my account. I made sure that I told my card company that they would not be able to get a hold of pureplay because they listed an adult sex line as their contact #. DIRTY BASTARS. This would only apply to players who used credit cards of coarse. Bullshark1881 was my screen name on their retarded site. No pun towards the mentally challenged.

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T
3:30 pm EST

PurePlay pureplay

About 2 months ago i got a message saying the site was down and try again later. Then i got a message that the site couldn't be reached because the site had been reset.
They keep charging my debit card 24.99 a month for it.
Been about 3 months since i last played.
I can't get on line to the site.
Please, let me know what's wrong with the site.
Please stop charging my debit card if you can't fix it,
my name is thebestgramp
phone # [protected]
alan taylor
thank you.

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renato cortes
, US
Feb 20, 2019 4:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

pp file for chapter7/bankcrupcy on 2/13/19, hearing will be on 3/20/19. There goes the $900 pp owe me

ComplaintsBoard
T
8:55 am EST

PurePlay payment not received and there still charging my credit card even after I had the old one cancelled!

I have been a paying member for a few years off an on and just recently pureplay.com has decided to steal and rob its members, I even cancelled my debit card and ordered a new one and they still found a way to charge me yet again, I do not know how thats even possible but yes they did it and stole more money from me, seriously considering doing something drastic this is pure [censored], I am owed over 600 american dollars and im still being charged for a site that is not operational, help from anyone would be awesome thanks

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renato cortes
, US
Feb 20, 2019 4:36 pm EST
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pureplay owe me $900 and yesterday i received a letter from a New York court saying PP filed for chapter7/bankcrupcy on 2/13/19. The hearing is on 3/20/19

ComplaintsBoard
W
9:43 am EST

PurePlay they shut down the site and are still charging my debit card

I"ve been playing pure play poker for years. all of a sudden they shut down the site without warning and they are still charging my debit card. this is fraud in my books, something has to be done about this soon. my screen name is williemickie.I am sure that there a many others that are disatisified with pureplay site. I heard of people that won money and never received it from them.I hope that this problem can be resolved soon. Thank You

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andreamia1
, US
Feb 28, 2019 11:59 pm EST
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Come on Club WPT poker. U can play for free too there. Go to their terms and conditions and u can play all the member games for free with the alternate means of entry, Pure Play was a very nice site, big shame they went under. Going to miss all! Come to Club WPT.

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andreamia1
, US
Feb 18, 2019 9:41 am EST
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Call your bank and file a dispute. I called mine and they took care of it right away. I had paid a year in advance and got it credited back.

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andreamia1
, US
Feb 28, 2019 11:56 pm EST
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Replying to comment of andreamia1

They went bankrupt unfortunately:((

You can come play Club WPT, cool site too!

ComplaintsBoard
T
11:22 am EST

PurePlay the site has shut down without warning.

I played on pureplay for years and had won a lifetime membership and then in suddenly closed down without warning. They have my credit card number in their files and I am worried about the security of my number. Also, A few weeks before it shutdown I won $300 on 6 January 2019 and have not received my money; I was 1st place in the weekly $2000 Final that started at 601 PM EST; I want my three hundred dollars;

My screen name was BuddyGov;

Theodore Hartman
Pasadena Maryland
Phone: [protected]

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L
1:22 pm EST

PurePlay site closure and no payments received

I am owed over 2000 U.S.Dollars and non response nor can I access site hope site is up soon again and winnings cheques issued been an pleasure competing with all on site if any info is available please send this way many thanks all! I am loudaddy on site. I do not understand why and or how they would do this to all members been an lifetime member and it saddens me to see all hurt in there business dings HOPE TO SEE ALL SOON AGAIN ON PUREPLAY!

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usxtinman
, US
Mar 11, 2019 8:34 pm EDT

I was a founding member back when it was called bet zip also. Was on top 100 leaderboard as usxtinman & had some very minor issues too but were made good on. I too am owed like in the neighborhood of $2000 myself is this worth consulting a lawyer as they seem to be unresponsive? Someone keep us updated. I can be reached at gtheman@netzero.net if anyone has additional info. Thanks

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D
5:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

PurePlay poker club

I have played at pure play since the sirlte was called betzip and was a free site. 2 weeks ago when I tried to login I got a message that the site was down for routine maintenance. Now I get the message that the site cannot be found. I have sent emails but get no response. They are still billing my credit card and to cancel my membership I have to be able to log in. Anyone else experiencing this? How do I cancel my membership?

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Fred63
, US
Feb 07, 2019 10:23 am EST
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You need to have your credit card deny payment.

ComplaintsBoard
J
9:07 am EST

PurePlay Payment for claimed prizes unable to get in website

I have requested a payment for my winning of $475 and just get stalled. I paid the monthly fee required. I called the customer service contact #1-800-804-4817 and it was an adult talk line. I have been unsucessful to reach anyone other than an avoided email. Ia am unable to find a website anymore. I paid a continuous monthly fee of $24.99 paid to BETZIP/PUREPLAY [protected] US last payment
Posted on Dec 14, 2018 at 6:28 pm debt signature from [protected]

This is the confirmation email that my claims were processed and checks should have been sent out.

[RockYou Support] Re: Re: [RockYou Support] Re: Re: Request #940946: How would you rate the support you received?
Yahoo
/pureplay

RockYou Support
To:
laylona64

‎Dec‎ ‎27‎, ‎2018 at ‎5‎:‎45‎ ‎AM

## RockYou Media Support ##
Ticket #947169: Re: [RockYou Support] Re: Re: Request #940946: How would you rate the support you received?
Hi laylona64,

We've marked this ticket (#947169) as resolved. Not true yet? No worries. Just
reply back or click the link below and we can continue our dialogue until you are satisfied.

To review, comment and reopen the request, follow the link below:
https://rockyou.zendesk.com/hc/requests/947169

Kind Regards,
RockYou Support Team

Pam, Dec 27, 2:45 AM PST:
Hello there,

Thank you for your email. As per your request, we have gone ahead and cancelled your Players Club subscription. You will no longer receive any future billing from us unless of course you decide to resubscribe.

You will continue to receive Player Club member benefits until the date of your paid membership expires before being downgraded to a free Basic membership.

Regarding your issue with checks, we have already approved your claim requests and check will be sent to your address at the earliest.

We greatly appreciate emails from players that give us an honest opinion of the site so that we can continue to make improvements and additions. This helps us deliver a product that caters to all the different types of players that choose to spend their time at PurePlay.com.

We forward all feedback to management for review and rest assured all player's voices are heard.

Regards,
Pam
PurePlay Customer Support!

These are the confirmation of winnings:

Congratulations! You won $15 and finished in 2nd place out of 130 players in the $50 Instant Cash tournament on Friday November 2, 2018 at 01:41 PM (E

Congratulations! You won $100 and finished in 8th place out of 889 players in the $5, 000 Weekly Final tournament on Saturday November 3, 2018 at 08:01 PM

Congratulations! You won $100 and finished in 4th place out of 506 players in the $1, 000 Instant Cash/Prize tournament on Friday November 9, 2018 at 09:

Congratulations! You won $100 and finished in 4th place out of 517 players in the $1, 000 Instant Cash/Prize tournament on Tuesday December 4, 2018 at 09:41 PM (Eastern).

I also claimed the following which was included in, y complaint

Won $75.00 on 09/30/18 ([protected]) $2000 weekly final

Won $50.00 on 10/23/18 ([protected]) $100 highroller

Won $25.00 on 05/24/17 ([protected]) $1000 instant cash

Won $10.00 on 11/12/18 ([protected]) $100 highroller

Sent inquiry emails regarding payments on 11/27/18, 12/06/18, 12/26/18 and last email with no response on 01/26/19
Yahoo Mail

jacqueline bowdry
To:
pureplay@rockyou.zendesk.com

‎Jan‎ ‎26 at ‎10‎:‎55‎ ‎PM

I have tried to log on to pure play for several days and have been unsuccessful. My checks have not been sent out after many requests?

Never received a response

Reply, Reply All or Forward
Send

Settings

jacqueline bowdry

[protected]@yahoo.com
[protected]

Reply, Reply All or Forward
Send

Settings

RockYou Support

pureplay@rockyou.zendesk.com

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T
6:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

PurePlay payouts

they scam everyone for several months, lying to us say ing the checks where in the mail, they owe me 900 dollars, , and they just shut the site down, they scam losy of players money, and they are stillcollecting membership fees, this must stop, its been happing for the last 4 months, lying to the players, and also i have a lifetime membership there still have 98 years to collect'

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Thomas Mertz
, US
Mar 31, 2019 10:09 am EDT

It is up to the judge in the chapter 7 case .. if they will have to pay out their debts owed.. They owe me over $4, 200 . in 2 claims put in ..

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Fred63
, US
Feb 25, 2019 11:37 am EST
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Rock U is done. Received a Chapter 7 Bankruptcy letter. No further payouts or lawsuits will be allowed.

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Athena Johnston
, US
Feb 20, 2019 6:42 pm EST

its amazing anyone would pay them every month

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NaughtyMsD
, US
Feb 09, 2019 11:34 pm EST
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Bingo by Ryzing was shut down without warning January 21 or 22nd 2019. PurePlay is also a subsidiary/ acquisition of RockYou, Inc., or RockYou Media, and here are some new names they are listed under Wild Sky Media, PopReach to name a few. I have no idea what happened but players of Bingo by Ryzing and players of PurePlay want some answers. No one returns calls or emails. You are a consumer and consumers have rights. Contact your local consumer complaints board or even the FTC ( Federal Trade Commission ). Good Luck

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lericsun
, US
Feb 05, 2019 6:29 pm EST

almost a whole year omg you committed so much time and pay I don't know how some us could campare since we only paid for over 10 years. and no one says they use it for a source of income but money owed is money owed what they have done is low and unethical specialy since they keep taking money out people and the web site does not even exist anymore

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John Campbell
, US
Feb 05, 2019 6:54 pm EST
Replying to comment of lericsun

I hope they continue draining your B. account of membership fees...serves u right for being such a low-life person on this Earth u piece of chit.

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lericsun
, US
Feb 05, 2019 2:45 pm EST

yea man your nuts its you none paying players that ruin it for everyone else ringo the tournemet schedule iis what it was weather u played all day or just a few hours the amount of money tourneys never changed what changed was there crap way of running the site after they bought it, more and more players stopped playing and you "casual players" who never payed a dime in monthlies didn't help. when I first joined the tourneys had sign up limits and if u didn't log on at the right time u didnt get a seat of the 5000 and it went down to where there were only 300 people signing up for tourneys I been saying it for months that we was headed to a banckrupt site so yea it is people like you ringo that used a site for free fake chip play instead of paying monthly fees that ruined for everyone else

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John Campbell
, US
Feb 05, 2019 4:15 pm EST
Replying to comment of lericsun

don't tell me that I didn't pay a dime on the pLayer's club when I was a paying member for almost a year. You have no clue dumb@ss. I can't compete against losers like yourself that are on 24/7 without a f'ckin break. Get a real job you lazy @ss, instead of trying to pay your mortgage using pureplay winnings u usless piece of [censored]. Have a peachy day dumb fUk.

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Kevin Glennon
, US
Feb 04, 2019 7:40 pm EST

Any latest word what is up?

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John Campbell
, US
Feb 04, 2019 8:00 pm EST

ya the word is they are folded...no longer in business. Thanks to all u bums that couldn't get off the computer and give it a rest. They didn't anticipate all this traffic and all the money being drained out. Instead of casual play, they had others that would play all day and night and now they are bankrupt. Look at the top earners. there are many that have won tens of thousand of dollars because they used pureplay to pay their mortgages and cars. I guess its hard to give passes to Lifers and they only drained them out without paying monthly fees like the rest of us. You can thank all the top earners for screwing it up for the rest of us. Thanks. F u all. Ringo247.

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alan cool
, US
Feb 05, 2019 10:00 am EST

what your saying makes no sense(also coming from the guy on here telling everyone they were resolving freezing issues and will be up soon...lol)...it don't matter if the same person won everytime or a million different people...they are the 1s that structured the tourney schedele, NOT THE PLAYERS..easy business tip(if your paying out more a month than you take in, YOU WILL GO BANKRUPT)...they went under for same reason other sites go under...decling player base, too many promo offers(in their case it was all the free membership they were giving away), and by the end they hadmore non paying basic members than players club...don't blame the players, they are the 1s that got screwed out of money(including myself, almost a grand)

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Fred63
, US
Feb 05, 2019 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of alan cool

You are absolutely correct Alan Cool. The tournament structure was the same, day in and day out. It does not matter who won. The fact is, they set it up to pay out more than they were taking in. Pureplay management is to blame, not the players.

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Jacqueline Enriquez
, US
Jan 30, 2019 3:47 pm EST

I am owed $470 please everyone file complaints.

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Kevin Glennon
, US
Feb 04, 2019 7:39 pm EST

$680. they owe me

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alan cool
, US
Jan 30, 2019 10:40 am EST

p.s best advice I can give is go to your bank immediately and cancel any payments to rock you because I guarantee they will still try and whack your 25 buks

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lericsun
, US
Jan 29, 2019 1:15 pm EST

oh to true never even thought if the fact they collected monthlies off me for oct., nov., dec., and jan. with no intention on paying out any earnings earned during those months on top of ones owed from before I was just worried about them taking more in future but that's another $100 they stole from me knowing they wasn't going to pay I sure hope someone goes after them thru the courts this is illegal.

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alan cool
, US
Jan 30, 2019 10:38 am EST
Replying to comment of lericsun

coolal here and its a real shame what pureplay did to its members(including myself, as they owe me close to 1000)of which I have no hope of receiving...I played on pureplay from [protected], during that time I won around 4500 and they always payed...I joined again in sept 2018 and im sorry I did, nothing but a waste of my time...they are not the first site to go under and screw people out of money and wont be the last...lock poker owed u.s.players over 15 million when they went down...I also played on full tilt, absolut, cake, bugsys, spadeclub and they all no longer exist(bankrupt)ive met some real nice people on pureplay over the years and feel bad for all of you...I play on global poker now and its a pretty decent site(so far lol)

ComplaintsBoard
B
10:31 pm EST

PurePlay site is down without warning

I, and a fellow player, are unable to log into the PurePlay site. It's just down & doesn't load. We both have $$ in our accounts & are wondering if anyone else knows what is going on? I mean, isn't that fraud- to just steal your $$ and close down the site?

We haven't been able to get any answers- emails bounce back- I don't know what to do.
At the very least, the site needs to be held liable & owes every member what they have either paid in or earned while playing.

And what about our "lifetime membership"?!

Something is wrong, and needs to be made right.

Any advice or help would be greatly appreciated! Thank you!

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Fred63
, US
Feb 25, 2019 11:29 am EST
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Received a Chapter 7 Bankruptcy letter recently. Rock U is done. No lawsuit or future attempts to obtain unpaid amounts will be productive.

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Judy Corry
, US
Feb 12, 2019 1:04 pm EST

Please keep is informed TR Phil!

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TR Phil
, US
Feb 11, 2019 10:13 pm EST
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I just wanted to let everyone involved that I am trying to start a class action suit. I don't know if this will get any where, but it is worth a shot. I will post here if the law firm will take on this case. I am out over $1000 and there are plenty out with far more. To mention also they have all our personal information and that's scary.
My screen name was TR Phil

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Curtis Woerlee
, US
Feb 20, 2019 1:14 am EST
Replying to comment of TR Phil

sounds good Phil i'm all in on this 1 pure play owes me a whopping 2, 000 $$ as well... TABLE NAME SCARYY

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Charlie Erich
, US
Mar 02, 2019 12:50 pm EST
Replying to comment of TR Phil

Phil I had over 3500 in unclaimed prizes If u hear anything let me know Thanks & good luck Chazman264 charlieerich2@oulook.com

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DenverColorado
, US
Apr 06, 2019 9:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of TR Phil

I.m in.i played with them 10 years, the last 3 have been 1 lie after another /this is a open and shut case, they, ve committed fraud across state lines//that racketeering, deceptive business practices, fraud, outrageous conduct, false advertising, and now theft//they owe me 1555.00and 10 months of a 12 month membership//here, s my # [protected]//if a lawyer wants to talk to be..even if pureplay went bankrupt.we can go against the owners, .

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AndiK
, US
Feb 09, 2019 1:28 pm EST
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They owe me over $600 and concerned they have my SS#, ID and tax W9. :(

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Bill Heming
, US
Feb 04, 2019 11:42 am EST

they robbed you ha ha i did it because u [censored] keep turning my chat off who get lastlaugh me

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Judy Corry
, US
Feb 02, 2019 2:34 pm EST

The site is toast. They deducted a membership fee from me yesterday and owe me $275, not huge but enough to pursue. Have put in a BBB complaint and will fight the last charge. This kind of business ethic is disgusting. Trying WPT free trial but have lost faith in poker sites, so 2 weeks and out if I see any problems. It has been fun playing with you all, pass on any info you get. and good luck to you all!

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Jacqueline Enriquez
, US
Jan 30, 2019 3:33 pm EST

I also am trying to find out info. Money is owed to me as well

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John Campbell
, US
Feb 02, 2019 1:05 pm EST

I'm starting to think they are done as well...how difficult is it to send a mass email to all active Pureplay players (members or not)? I'm sure Zendesk has some clue as to who the daily or weekly players were, and an email blast to those regular players is as simple as making cereal ! Makes sense to me. Totally removing all contact or ignoring us for this long is not the professional / respectful thing to do. As a side note: Anyone know of any poker site similar to the way Pureplay was run? I like the free play and the option to pay monthly for the chance of winning larger cash prizes; but not sure if this ultimately caused Pureplay's demise / bankrupt / broke, and could no longer sustain player's winnings. Any suggestions on an on-line Poker Holdem / Omaha alternative would be appreciated. I think many regular Pureplay players would like to know of an alternative site, so that we can get back to playing each other again. Hoping this gets resolved real soon. Ringo247.

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waco688
, US
Feb 06, 2019 10:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

try global poker. com you can cash out you winings via pay pal ...

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DenverColorado
, US
Apr 06, 2019 8:58 am EDT
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Replying to comment of waco688

I play at ClubWPT//

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Jlief
, US
Jan 29, 2019 4:41 am EST

Pure play has had bad customer service for several years now. I imagine they also treat their employees badly and that one or more of their programmers have retaliated by sabotaging their website. Just my guess as to why the sudden disappearance.
I doubt the company wanted this to happen.

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alan cool
, US
Jan 31, 2019 11:08 pm EST
Replying to comment of Jlief

lol didn't want this to happen...they are the reason it happened, they owe rize winnings for every month since at least September...do the math, its over a quarter million...I want them to come back as much as anyone(they owe me almost a grand & I had free membership till oct 2019)but they are not coming back and anyone who thinks different is dreaming...if it was anything else they would send a group email letting their members know in order not to lose their customer base...they would not shut down every means of contact...my advice to players club members is cancel all rock you payments immediately because I guarantee they will keep whacking your 25 buks as long as they can

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DenverColorado
, US
Apr 06, 2019 8:56 am EDT
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Replying to comment of Jlief

They filed bankruptcy in New York, Feb 14/2019//go to pureplay, s facebook page/you.ll see the direction, s to file a claim against them .in my claim/i claimed 10 months at 24.99/for my 12-month free membership /I only used 2 months..DENVERCOLORADO//

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Nancy Wilkins
, US
Jan 28, 2019 12:57 pm EST

I just notified my credit card. They are going to deny the Dec 2018 charge from PurePlay, and "get in touch with them. Pureplay has 30 days to reply. I let my credit card know that when I call the phone number for Pureplay, I get some kind of "chat room" for men and women. Yep, I went on line and tried calling the owner's number of PurePlay, Mr. Allard. Got a recording "user is not available". I called another customer service line and no response. I sent an email to support at pureplay, no response. Now, the credit card company hopefully will get Pureplay's attention to my account. and stop billing me. If they attempt to bill me again in Feb, I will dispute that charge too. Maybe, by that time Bank of America will have talked to Pureplay. You need to do the same thing that I did. Protect yourself people! I will never play online poker again because of the scam Pureplay has made.

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11:30 am EST
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PurePlay delayed payment

Since 11/04/18 until 12/6 i won a total of $600. On 12/21/18 I e mail and was told it was approved on 12/12/18 and just waiting from their finance team to mail the check. I e- mail them 4 more times and the same answer and that support have no control on mailing checks. On wednesday 1/23/19 I tried to log and first was told the site is in maintenance and the same thing the next day. Yesterday 1/25/19 i cant even log in the site, Support have not answered my e mail since thursday, whats going on with this site

Read full review of PurePlay and 4 comments
Update by renato cortes
Feb 21, 2019 4:10 pm EST

I received a letter from a new york court saying pp filed for chapter 7/bankcrupcy on 2/13/19 and the hearing is scheduled on 3/20/19 so its official pp is gone

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AndiK
, US
Feb 09, 2019 1:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They owe me over $600. And of course, no email response. There are players posting in the Facebook, Pure Play Poker page who may provide some information. I am surprised that PP hasn't deleted them. Obviously they do not care.

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Jacqueline Enriquez
, US
Jan 30, 2019 3:45 pm EST

I am owed money since November and have the same problem.

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Debra Ackerman
, US
Jan 26, 2019 8:07 pm EST

They are still offline

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Judy Corry
, US
Jan 26, 2019 12:21 pm EST

It is crazy! We are unable to play and unable to get paid but they have no problem collecting our membership fees. Just what is it we are paying for?

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6:22 pm EST

PurePlay been playing over 10 years on pureplay

I used to win Over $ 500 every year...but not in the last 5-6 years

I have seen a lot of hands.playing over 10 years.. I have noticed one thing since all the bad beats started happening. When someone wins with 2 pair, take notice that over 90 % of the time, the first 2 cards that were dealt on the flop, gave that person their 2 pair. THat should tell you something about the crookedness of this game, ... BIGBOB3340

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BULLSHARK1881
BULLSHARK1881
, US
Feb 25, 2019 4:00 pm EST

Oh and p.s don't go to America's card room..
That site is full of bots

BULLSHARK1881
BULLSHARK1881
, US
Feb 25, 2019 3:58 pm EST

Pretty dirty of them to use an adult chat line #. I have tried and tried everything to get a hold of them no luck. Guys and gals... hold on cause we got screwed. I am hearing they filed ch.7 bankruptcy. They got one charge out of me for 24.99 that's it. And thank God I quit the site last year because I seen this coming with the player declines over the last 5 yrs I feel for the ones who is owed money... I'm thankful I listened to my instincts and got out. After a year and a half two days ago I desided to join back up so I gave those bastars my card .# and it said welcome back. Then when I tried to log on I seen I was had... dirty [censored]s are still accepting people knowing that they are done. They won't get no more from me that's for sure.so I also tried to call an it was an adult chat line. What a bunch of [censored]s. They need strung up.

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Judy Corry
, US
Jan 28, 2019 9:13 pm EST

Paul.
Things are not looking good. Did you have any luck with the Alumni Facebook Idea? Have you heard of anyone who has managed to contact owners? I have had no luck with anything I have tried.
Thanks,
Judy

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Dara Johnson
, US
Jan 31, 2019 10:09 am EST
Replying to comment of Judy Corry

I tried calling the number that appears on my bank statement its a chat site.

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Judy Corry
, US
Jan 27, 2019 1:15 pm EST

seawright55@gmail.com

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Paul Weekes
, US
Jan 27, 2019 10:40 am EST

PurePlay has apparently gone under and is out of business. We should set up a group for Alumni to contact each other.

Thanks,
Baja Paul

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Judy Corry
, US
Jan 27, 2019 12:59 pm EST

Paul,
Please let me know if you get any info about what is happening with the site and add me to Alumni group if you get one going.

Thanks,
seawright55

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Paul Weekes
, US
Jan 27, 2019 1:08 pm EST
Replying to comment of Judy Corry

Judy,
I will try to set up a Facebook group and need your email to get I started.
Thanks,
Paul
Paul
weekes.paul@gmail.com

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AndiK
, US
Feb 09, 2019 1:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sdlbgs here. Good idea!

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AndiK
, US
Feb 09, 2019 1:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of AndiK

bubbleguppy777@gmail.com

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Joshua Shreve
, US
Jan 25, 2019 9:47 pm EST

Lol id hope u would have won over 500$ a year. Thats not that much man.

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bjb22
, US
Jan 26, 2019 11:48 am EST

Hi guys. Wondering. Are you having trouble getting on Pure Play. It keeps telling us that the site is either down for maintenance or computer cannot access it. Have tried three different computers and phone. (Jan 25, 2019) My friend is bummed/panicked cause they owe him. He's been playing for many years.

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Judy Corry
, US
Jan 26, 2019 12:02 pm EST
Replying to comment of bjb22

I have no idea what the hang-up is. They should prorate our membership fees for the days we have no access. Bigger problem is they are months behind on sending our checks. And contacting them is near impossible. They show no respect for their members.

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Dara Johnson
, US
Jan 31, 2019 10:07 am EST
Replying to comment of bjb22

I HAD SAME PROBLEM NOW WHEN I TRY SIGNING ON SAYS WRONG PASSWORD.

ComplaintsBoard
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8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

PurePlay payment and site function

Hi I have been a pureplay member for about 15 years. They have always been fairly prompt for payments in the past which I had won. I am a Canadian citizen and because I won more than 600.00 dollars last year I had to file a w9 form which I did and resubmitted my request for payment the exact same way in previous years. Pureplay informed me the prize money was processed for payment (385.00 dollars) since around xmas time and still no payment. Now when I try to log onto their site, for 2 days it said the site was down for maintenance and now I can't even log in because now it says the site is not available. Can anyone help. You can contact me at [protected]@outlook.com. Thanks in advance

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naila123 naila123
, US
Apr 03, 2019 8:21 am EDT

Merely a smiling visitant here to share the love (:, btw outstanding style.rodent pest control

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naila123 naila123
, US
Mar 07, 2019 10:52 pm EST

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Fred63
, US
Feb 25, 2019 11:33 am EST
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Rock U is done. Chapter 7 Bankruptcy letter received this weekend. No more payments or lawsuits.

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naila123 naila123
, US
Feb 06, 2019 1:13 am EST

This is exceptionally intriguing substance! I have altogether delighted in perusing your focuses and have arrive at the conclusion that you are right about a considerable lot of them. You are incredible.[url=https://travelgift.cards/product-category/cards/]buy hotel gift voucher[/url]

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Fred63
, US
Jan 30, 2019 10:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Even if they due come back up, it would make me wonder if this down for maintenance actually means "We are out of money and waiting for memberships dues collected to make up the financial short fall without increasing their liability for more prize money to be paid out". Basically, they may be using this time to play catch up financially by collecting money and stopping the possibility of having to pay more out.

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alan cool
, US
Jan 30, 2019 11:08 am EST
Replying to comment of Fred63

ya man my best advice for people is to go to their bank and stop/cancel all rock you transactions immediately because I guarantee they will still try and whack your 25 buks...really too bad, ive met some really nice people on pureplay and feel bad for all of you...these folks on here defending them are either conspirators or just blind/dumb...every way of contact has been shut down by them and if it was a temp issue they would send a group/members email letting everyone know(only common sense)not to lose their customer base, these guys are done

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Jason Pridgin
, US
Feb 01, 2019 12:55 am EST
Replying to comment of Fred63

Kingbet30 here, I hope Pureplay comes back online soon, love playing with all of you

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Bill Heming
, US
Feb 05, 2019 10:42 pm EST
Replying to comment of alan cool

dont cancel membership how am i going to put gas in my bagotti supercar im owner of pp

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Fred63
, US
Jan 30, 2019 10:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Not just out of winnings, but out of the monthly dues collected from folks over the past few months and being currently collected.

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alan cool
, US
Jan 30, 2019 10:04 am EST

coolal here and any1 that thinks they will ever see pureplay up again or get their money owed is dreaming...they owe me close to 1000 and I have no hope of receiving it...they are broke and we are all out of our winnings owed..if you want to play poker I suggest you find another site or go to casino because this 1's done...….

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Bill Heming
, US
Feb 05, 2019 10:40 pm EST
Replying to comment of alan cool

no im starting site back up with no membership fees and big payouts my advertising will pay prize money i got amazon ebay, bill gates as sponsers

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Judy Corry
, US
Jan 29, 2019 1:47 pm EST

There is one person I have seen so far saying a fee was deducted yesterday. My charge is not deducted for another week so I am going to wait a few more days before contacting my credit card company. But I am seeing no reason to hold out much hope to get a long due check or not have to go out and search for another site to play on.

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Fred63
, US
Jan 29, 2019 3:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Judy Corry

Like you and contrary to Ringo 247, I think the show is over. Inability to contact, all sites say unavailable, and no attempt to let us know what is up. I also find it very interesting that one, and only one, of the respondents on here seem to be defending them. Hey Ringo247 are you a paid employee and bot of Pureplay?

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John Campbell
, US
Jan 29, 2019 5:43 pm EST
Replying to comment of Fred63

Many players when Pureplay was running had thought I was a Bot or Paid Employee of RockYou, but sorry to disappoint y'all, I am not. I have been playing Poker on this site I think since the beginnings. However, was not obsessed with it like some of the High Earners we've seen on it. I would casually play when I was bored. I thought this site was pretty good, never really experienced freezing issues on my Ringo247 handle since I once was a paid member for sometime, but I do have other Handles that I morphed behind (ie. MexiGook and Destroyer070) where I had not become a Pureplay member nor bought playchips. It was only when I logged in as MexiGook or Destroyer070 had I experienced ridiculous freezing issues. If you either were a Paid member or bought playchips, the freezing was no longer an issue. For those wondering why they experienced freezing during play, I am sure it would stop freezing if you became a Paid member or bought some playchips. As far as why they are down, all I can think of is that this has happened before, and then they were back online again. Maybe they are trying to resolve freezing issues for everyone, Paid members or not, who knows, I wish they would tell us. All that is owed to me is 20 bucks, I had won 2 - 10 dollar tournaments in the last couple of months, but have yet to hit the Claim Prize buttons. I shut down my Paid membership several years ago and am only a Basic member player. My total winnings over the decade I guess is just over 100 dollars but less than 200. Wish I was one of those that had thousands of dollars in winnings, but because I don't play 24/7 on it, and have a real day job, I could only play whenever time permitted. Hope they come back online soon...can't see them folding and hiding for too long without even an update or boo. Hope to see y'all on the tables soon.
Ringo247.

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ithinkurfunny
, US
Jan 31, 2019 2:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hope to see y'all on the tables soon too. I am trying to have positive thought this site will return soon. Playing a few games to start my day after my coffee is a ritual and I enjoy talking to everyone while playing before going to work.

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Petruta Stefan
, US
Feb 01, 2019 3:57 pm EST
Replying to comment of Fred63

lol...that's the best one...and yes, he may be...site is death an d the only number that they provide is for something else...they owe my $250 since November, zendeskrockyou is not answering anymore for them. We have to sued them

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Bill Heming
, US
Feb 05, 2019 10:37 pm EST

ringo is robbing u he just bought yaght with ur money ha ha way to go ringo

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Andreamia
, US
Feb 15, 2019 10:37 pm EST

I hope they come back soon too John:) I love that site, very cool players!

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Fred63
, US
Jan 29, 2019 11:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

It would be interesting to see if players are still being charged a monthly fee. Also, if they are, I would encourage everyone to contact their credit card company and stop any further charges.

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Bill Heming
, US
Feb 05, 2019 10:35 pm EST
Replying to comment of Fred63

yes pp is robbing all u free loaders lol

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Andreamia
, US
Feb 15, 2019 10:32 pm EST
Replying to comment of Fred63

Already did!

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lroper77
, US
Jan 29, 2019 10:45 am EST

lroper77 . l guess I won't see my 1, 300

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Bill Heming
, US
Feb 15, 2019 8:52 am EST
Replying to comment of lroper77

i put the 1, 300 in gas in my baggotti supercar thanks ha ha i love robbing people ur tears bring me joy

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renato cortes
, US
Feb 20, 2019 4:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of lroper77

Iroper77 this is happyrhen i used to play with you, i received a letter from a New york court sdaying pp filed for chapter 7 bankcrupcy on 2/13/19 so they are officially close

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12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

PurePlay false advertising / deceptive business practices / outrageous conduct / fraud, conspiracy to commit fraud / theft

I, ve bee playing purelie, s for 10 years, 3 years ago, winnings started to be held from, lawful. Rightful owners/players/depriving them of what lawfully. Rightfully belongs to them.. Ie. Their winnings, (theft).1 they have no phone # for players to file grievances /complaints. Their customer service is non existent, except to give/"company form answers" to any complaints//we, re sorry for any inconvenience, please be patient "they have a system that tells you when a check has been processed or check sent//the winnings can be held in processed for 1-2 months, 2/1/2 months for me right now, with 6 wins, s not paid.//they should have processing/processed/check sent//there, s been times my winnings were held in processed"for 1-2 month, s//the last time anybody has received a check is nov 4th.2018//this is jan 22 2019//it seems like around the holidays /they stop paying //by a check being"processed and not sent is deceptive business practices /when they say"check "sent"and they knownly. Know they have sent the check is outrageous conduct/fraud.. They have bigtime sponsars. Coca-cola. I don, t understand in the year 2019//that a company, with 1 million players, still send check, s.. If they would get with the times. They would put all winnings on a debit card/each player has his/her own card #//pureplay puts alot of stress/trauma/on it, s players.. I got 1 messages stating. Your winnings have been approved, we will be sending you check at the earliest.5x, s. Already. The earliest was 2 months ago. They have their nerve to say at the earliest //when their already 2 month, late.. They could overnight them today, and they would still be late, the account s dept is incompetent /are they counting on a abiscus, and sending the checks pony express//their using our winnings to run thier company, once we won that money. It no longer belong to them. We won it fair and square //

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Jacqueline Enriquez
, US
Jan 30, 2019 3:50 pm EST

I am owed $470 been trying to collect since November. Does anyone live in San Francisco?
? Maybe they can call a news investigator to visit the company and find out what is going on

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heb348
, US
Jan 27, 2019 6:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Pureplay owes me $415 of which $280 was claimed in late December. This is a real smack-down for me since I cannot work and will face some financial stress in coming months that would have been greatly alleviated by my poker winnings. Accumulating such winnings takes a lot of time and effort. Now this is all a total waste of time, effort, and stress. Only the stress remains.

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John Campbell
, US
Jan 27, 2019 6:16 pm EST
Replying to comment of heb348

here's someone who relies on Pureplay winnings to make payment on their bills? Have you tried getting a 'real' job?

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Fred63
, US
Jan 31, 2019 10:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Does it matter what a person does with their winnings or what their hope s and dreams are? If it doesn't hurt you, why would you respond like an adolescent?

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yorugua
, US
Jan 25, 2019 5:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ok finally out? I play for strees out been playing from 2005 won member for life plus almost 7000 they owmee 145, that's ok I wish luck, I will miss the site, I wish camen back soon, but the way hellowwwwwwwwwwwwwwww iam yorugua, was a pleasure play with you guysssssssssssssssss

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devodave
, US
Jan 25, 2019 1:52 pm EST

P.S The web site said it was down for maintenence for two days before this.

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devodave
, US
Jan 25, 2019 1:44 pm EST

Went to website today and it says site cannot be reached.They owe me $90.00 and have for two months.Today is 1/25/19 i hope they get sued so we can get are money.

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Gary Liniger
, US
Jan 25, 2019 4:56 pm EST
Replying to comment of devodave

They will file bankruptcy and creditors get priority. Technically customers are not creditors. You and many others are out of luck.

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lericsun
, US
Jan 26, 2019 5:55 pm EST

they aint going to claim bankruptcy cause the current owners of pureplay own a whole bunch of other web sites that are making money

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DenverColorado777
, US
Feb 05, 2019 3:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of lericsun

Hey gary this is DENVERCOLORADO.Who are the other companies and do you know any of the sponsers.i heard coca colas 1..i.m building a case with the attorney general s office in Colorado..@Players call the better business bureau .and attorney general s office in your state.is the best way to get our money.they got me for 1550.00/6 wins/and 10 months at 24.99 a month for them not honoring the 12 month membership, i won.i only used 2 months.that wasn't the deal.lifetime members should go after them hard, .let the judge decide how long a lifetime is, .

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usxtinman
, US
Mar 11, 2019 10:13 pm EDT

hey Denver this is usxtinman. Can you fill me in on what you did to contact the AG's office & what you said to them. I am in similar boat to you as they owe me about 2000.00 for a 2 year span. Kindly email me at gtheman@netzero.net .

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usxtinman
, US
Mar 11, 2019 10:20 pm EDT

hey Denver, usxtinman here. Can you tell me who in the AG's office you contacted. Am in similar boat to yours. They owe me about $2000 over a 2 year span. had submitted information on the 2nd of January & not any response. I emailed them at the support email they had on the site & not heard a thing back. I was in the first year of back to back 1 year memberships also. Also could you tell me what information I need to give them. I am in Pennsylvania. Maybe if we can get more states involved it will get attention! I would appreciated an email with the afore mentioned. You can contact me at gtheman@netzero.net. Thanks Gary

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