Pure Nutrients
reviews and complaints

Ordered "Free Sample" of Nature Cleanse online for $5.95 on May 13, 2009. Before receiving the product my bank account was debited for $88.00 but I wasn't aware of that until I discovered ANOTHER debit for $93.95 on June 15th! I called to complain but was told they would not refund my money and was directed to a non-existant email address: claims@purenutrientsproducts.com. I contacted the Federal Trade Commission to file a complaint. They assigned a reference number but directed me to the State of Florida and the State of Maryland Conumer Affairs. I will contact them but can you help me obtain a refund? Because of the unauthorized debits to my account, I was charged $140 in overdraft fees which the bank will not return!

I originally bought one bottle of Colon Cleanse, FREE, all I had to pay is $5.95, yet the charge was for $5.95 and then a foreign transaction fee of $0.17. Then 15 days later my Visa was charged an additional
$88.00 and a foreign transaction fee of $2.64. I called to cancel, which and did. Then the agents stated that I would have to email " claims@purenutrientsproducts.com" . I have tried this and this is an invalid email address.

I ordered the free trial for Nature Cleanse through Pure Nutrients Products. I canceled my order within the trial free time period. I was still charged $88. I emailed claims@purenutrientsproducts.com to dispute the charge. The company emailed me back confirming that my account was canceled, I would have no further charges and the $88 would be refunded within 3-5 business days. After 5 business days, not only did I NOT receive my refund, I was charged and additional $93.95 on my credit card. This is absurd. When you call the only number they give you, the representatives tell you there is nothing you can do and that you have to email claims. I told them I had already done that and have written confirmation that they would refund me and not charge me. They said there is nothing they can do, I must write corporate. I asked for an address or number for corporate offices, they said all they can give me was the above email. This is ridiculous and this is fraud. I am reporting this company to the better business bureau.

I called to cancel product and returned the unused product. My visa acct was charged 88.00. Requesting refund on acct

Dr. adviced not to take Nature cleanse, due to other medicial problems. I would like you to concern refunding $93.95 that was transfer from my checking account on June 3, 2009. I have not received the product.
thanks for looking into this matter. Joyce Dodgen

did not order product

My name is Jessica Rodriguez I was billed 88.00 on my credit card. I had called pure nutrients 1 week following my shipment and told them that I didn't wish to get anymore shipments because I don't have money in my account and I had bills to pay. I am very upset to find out that I got billed. I specifically told them I wanted to cancel. The lady I spoke to said to me that she would cancel it, but to try all the product and give them a call back by th 15 of June because she wanted to see if the product would work for me. Today on June 8 I called them to ask why I got billed apparently they never canceled my order and they gave me your email claimsdepartment@purenutrients.com wish wouldn't go through. I really been having alot problems in my life right now and I am upset that you guys lied to me and took away my money. I really need back.
My cancel code # va4646314

You have charged my Credit Card $88.00 but I have
cancelled the Order. Please refund the charge to my Credit Card A.S.A.P. Please.
Roger Sniffen Cust # 729924

Cancellation # MV4866077

the person called from nature cleanse sixs days after i placed my order i told him at that time to cancel my order and put my money back in my checking account on the 21st they took out 88.00 dollers out my account i would like to havemy money put back in my account as soon as possible this was cancel on the phone Thank You Kathy Hawk

any action taken by you will be appreciated

you should have canceled within the 14 days and you would not be charged. You should have read the terms and conditions before you signed up. If you couldn’t find them then you should have called and asked what they were! Nothing is ever FREE and you people sound crazy saying I paid $5.95 for a free trial if you had to pay then how was it FREE? If we just wanted to hand out samples that is what we would have done! We want you to LOVE the product and use it month after month so we make it easy to do so! Every month your product will come so you don’t have to worry about running out!
For those of you who cant handle a monthly bill you can buy three bottles at one time and have them all sent to you at once for a discount with no recurring billing.
ALL you have to do is Call within 14 days and you wont be billed unless you want to!

they advertised Colon Cleanser, they sent Nature Cleanse which
does not have any ingredients or mg. lable on the bottle.
They called and i told them that i was not interested in there product
because it was not what i ordered. they said ok. now my dedit card has
been dedited by $94.00.

I called to cancel my order. Product was causing me significant intestinal problems. Was told my order had been cancelled and I would be refunded within 3-5 days. However, I received the product after 7-10 days. Tried customer service and was told to email for refunds at customer service. Had to send two emails and 11 days later was denied refund. Have yet to restore my system to normal state.

Ordered "Free Trial" sample agreeing to pay for shipping charges only through www. shipment assistance.com
Unauthorized charges were made to my credit card for $83.18 on 8/20/09 and 8/4/09 for $87.13
SCAM ARTISTS!

billing credit cards for products advertised as a free tryal with a 12 day return but recieved the product after the "free trial" had expiered .Can not get through on the only phone number to cancel and return product

i want a refund for $88.00 which was never authorized and product never sent! i believe the ads and they came (supposably) from highly reliable sources. such as our news media and other tv personalities. never did i think i was going to get ripped off! I WANT A REFUND!

Don't fall for the free 14-day trial offer. You don't get the product until almost the 14th day which doesn't give you time to honestly try the product and see if you like it or if it works (which it doesn't). Total scam to charge people $88.

owner lives on #2 overton pass st james ny 11780 tom schuman

What exactly people are complaining about'? You, "some guy who cleans his colon" are a ###, or a supporter thereof! The information on the website is misleading! The terms of the offer are hidden on the very bottom of the order page in tiny link! The price on the website is $59, and I was charged $88! If you call something "free", but then hide in tiny letters huge price, unjustified by anything, it is misrepresentation as a minimum. I did not sign up for a whole account with monthly charges, even for one charge of $88.00. Free samples are everywhere, go to Sam's club for a free sample, and go to GNC store for reasonable prices for crappy dietary supplements. If you urge to read terms, then the terms offer RISK FREE trail, and as a result I lose money, I don't even like the product, and it may not be returned opened, and get locked into this ###. You can't even spell simple words in your comment, so don't pretend to be a smart ### advocate of ###, unless you are the CEO of this successful corporation. Misrepresentation, fraudulent inducement, failure of reasonable expectations - these are violations this company could be charged with, and I tell you this as a lawyer. So shut up, or you will go to court if not as a principal, then as an accomplice.

How sad. Sometimes these are impossible to get off your credit card. I have even gone so far as to report my card as STOLEN so that a new number will be generated and scammers like that are left empty handed.

You'll probably never get your money, but kudos to you for standing up for your rights and fighting these crooks.

God Bless.

I tried the trial offer. It was not successful. My June 2009 credit card statement shows 2 charges for product I did not receive. I sent a message on the statement canceling any further shipments and to credit my account for product charged and never received. I have my July statement and there is another charge!

I will be filing a report with my credit card company.

Marie

I also ordered Nature Cleanse and Acaiberry detox, I tried to get through to them an hour later and couldn't so I called my credit card co. and they told me it was a fraud company and they cancelled my card. I called Pure Nutrients back and got through and ask them to cancel the order. They said Ok, it has not been shipped. and gave me a cancellation number
JG5071471. Four days later I received a Bottle of Nature cleanse anyway. I called them
and told them they were a fraud co and she gave me this e-mail address Claims @ purenutrients. I told her I am not paying to ship this back . And she said I would not be billed for any more products. I told her I will not be billed for this one either because my
card has been cancelled. She said just use the e-mail I gave you.

Should I mail the product back? Any one know what the law is on this? I certainly will
not take it. But I don't want to send it back to a FRAUD CO.

I too have had the same problem. I talked to someone named Pristine and was told she could refund $44.00 of the $181.95 I am demanding. I asked to speak to a supervisor and was abruptly told that I would be told the same thing. I told her that if she can refund $44.00 she can refund the entire amount. She told me to email
claims@purenutrients.com for a full refund. I did that and guess what? It was returned because of no response from pure nutrients. I am furious! I really don't
want to give up on this but I don't know what else to do!

I have called and they send me to this website to get my refund I been given this number JG4816885 manager i hope i will recieve my refund in timly manner .
thanks dena mehrens

I have had the same experience. I did cancel in time and was stil charged. I talked to someone and was told I had to email for a refund at claimsdepartment@purenutrientsproducts.com that that departement wasn't allowed to give a refund. I have emailed multiple times and no response. Is there anything we can do to get our money back? I told the lady on the phone I don't know how she lives with herself working for a company that cons people out of their money. I got the link from a Rachel Ray web site. I will call my bank and see if there is anything I can do on that end. I will NEVER participate in a trial of anything again. too bad these crooks ruin it for people that really are trying to get their product out.

I was also given this fake e-mail address. I did'nt receive product until 12 days into the 14 day trial, and when i tried to call and cancel I was on hold for long time and then the recording came on saying they were closed for the day. They don't tell you that either. on the order sheet it says call anytime. I called first thing the next morning and their telling me card was already charged and that I should go to this web site to get a refund. I got this product info from a Oprah Winfrey show site. I am going to send them an e-mail letting them know just what kind of crap their promoting. hopefully with all of our complaints someone will help get justice against these thieves.

I have been trying to contact these people for 3 days... have sat on hold for a total of 4 hours ! I just happened to be looking for a new number when I saw all of these complaints ! THANK YOU ! I called my bank and reported my card lost. :) They wont be able to charge anything to my account ! Thank you everyone !

Also, did you get hundreds of calls from an outside firm wanting your account informarion to verofy your order I did, up to 20 calls an hour while I was trying to work.

I too was given a fake e-mail address - what a scam - I have talked with numerous people and am getting the run around. HELP!

I had a slightly similar experience, except that I cancelled on day 14. Hey, when I finally got through I was told that my order had been placed one day earlier than it actually had. What about that. The 'system' on which they rely had been altered to put me outside the 14 days.

Email our claims department they said. they respond in 48-72 hours.

Surprisingly, when I called the first time, I was told that my order had been cancelled within the 14 days and that I would receive a confirmation email.

Email never arrived. And the 'cancellation number' that I was given was just my 'customer number' I was told.

These folks are con-merchants who are using '14-day trial' as a scam.

AND THE DAMN STUFF DOESN'T WORK!

Brian

I totally agree with all the complaints. They are all true and very accurate. The same scam just happened to me. Is there anything we can do to get our money back? I hate people that take advantage of others who are just trying to get healthy. What a scam!

i highly agree with complaints about Pure nutrient Products, i also got ripped off from them. HOW DO WE GET THEM OUT FO BUSINESS? HOW DO WE GET THEM FOR FRAUD, CAN SOMEONE HELP ALL OF US? my email adress is; trudylynn419@yahoo.com please contact me on this

i also ordered this and got charged $88 dollars.i also tried to contact them over memorial weekend it took me a week to get ahold of someone.i demanded for a supervisor and was gave a website to go to file a claim.there wa no such website.my credit card company told me they have several different names that this company uses, PURE NUTRIENTS, GENUINE CLEANSE, ACAI BERRY and more. STAY AWAY FROM THESE OFFERS!

also, calling "customer service" is useless

ordered on the 14'th already been charged full price, this is a scam

Why this is not a scam and why you should just read the terms and conditions:

These terms are very clearly listed in a big grey box which is larger than the box you enter in your credit card info. I have included pictures to verify this. unfortunatley most people do not read it, so here they are once again:

Natural cleanse terms and conditions for free trial — read them and you will understand why this is not a scam

When you order the free trial of natural cleanse your credit card will be charged only $5.95 shipping and handling.
As part of the trial period, you will receive a one month supply of natural cleanse and you will have 14 days from your original purchase date to decide if natural cleanse is right for you. if you are enjoying natural cleanse, then do nothing and at the end of your 14 day trial period your credit card will be charged the full price of $88.00 for your first month's supply.
If you find natural cleanse is not right for you, simply contact our customer service department to cancel your membership within 14 days of your original order date and you will not be charged any additional fees (you will have only been charged the $5.95 for shipping and handling).
Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another one month supply of natural cleanse and your credit card on file will be billed $88.00 plus $5.95 shipping and handling.
Limit one trial offer per household.
You may cancel your membership at any time by simply contacting customer service. please remember, most customers see most noticeable results by using natural cleanse consistently for 3 months.

You may contact our customer service department via our toll free phone number1-[protected] customer service representatives are available monday – friday 8am – 5pm est.

Please note that no refunds are given on any products that have been already shipped.

Please note:

You must cancel membership auto ship orders prior to next shipment.
Packages marked "return to sender" will not be processed or refunded.

I ordered this product and canceled with in the 14 day period, they said they would e-mail the cancelation confirmation, never got it ten was charged the full $88 at end of 14 day period. Have made numerous calls and e-mails no response. This is a rip off. They have a claims department that has no phone line only e-mail. How crazy is that. I am so mad at myself for getting in this situation. I can't believe this produc t is connected to Oprah and Rachel Ray. They need to dis-associate their names now or help me get my money back!

Momof3pirates
Kentucky

The same situation happened with Brite Teeth Pro scam.
I ordered the product online on however I received the shipment on on a much later date, $93.00 was deducted by bank. I disputed with chargers. Once I received the order it stated the terms and conditions of their product regarding payment. Which they shared a bunch of crappy paperwork with my bank. So my bank declined my money back.

stacy trujillo
abq, nm

I think that this company should be closes down, they are quick to take your money but when you cancel they don't give back your money as quick It's been 2mos now I still don't hace my refund.
Jade Alvarez
Sun Lakes, Az.

This company has very little to zero morals and business ethics. I see them as crooks, now I am afraid to consume their products, it just might harm me, just like all the other scams that have harmed people. You just can't trust anyone..."the hell with the health and lives of all people, it's all about the might dollar"! What a joke...This place should be investigated and shut down.

Sounds like a Risk to me..very misleading for an honest product.

How can we cancel within the 14 day trial period if the business does not operate on a Saturday or Sunday? My 14th day fell on Saturday a national holiday, the 4th of July. I tried calling Sunday and got a recording of business hours and operation. I tried to call today, Monday and I was told it was too late, I was charged on Sunday.

Pure Essentials, Nature Cleanse, Brite Teeth Pro, whoever you are... is not a reputible business and does not practice ethical business standards. Do not buy from them ever!

Company was not available by phone to cancel within the 14 day Free trial. I tried 2 days before the cancellation time & then continued for the next week. The line was always busy! There were times that I stayed on the line for over an hour! I even tried to find an e-mail to cancel by & there was NO e-mail. What company in this day and age doesn't have an e-mail unless this is a scam?!
I will be contacting my credit card company to reverse the charge!

The terms and conditions state that you may cancel anytime by calling the customer service line at [protected]. At this point, I have been on hold for over twenty minutes and noone has answered the phone - only music.

I was also mislead with their marketing technique. Not a good way to be putting a supposedly earth/mind/body business out there. I am spreading the word as fast as my fingers and voice can go. Taught me a valueable lesson and I will be extra cautious with all on-line transactions. If it's a good product why do they resort to such low tactic's? I am not so sure I will use the product now. If they have no concern for taking our money how concerned are they with our health?

I was charged for a free trial before the product even showed up at my house. I can't reach anyone on the phone to cancel. This company is a fraud.

Hello fellow ripped-off consumers.
Do this...check with your state's Attorneys General Office to see if there is a consumer protection law that provides you the right to return any item to ANY merchant operating in that state for a FULL refund. There may be a law to protect you. Check immediately and follow up because there may be a time frame such as 30 days from the date of purchase. Once you establish your consumer rights, ship the item back using a reputable shipper or USPS and get a shipment and delivery confirmation. If you don't receive your refund, contact the Attorneys General Office and register a formal complaint. Maybe if enough AGO's get complaints, they'll bar these companies from operating in their states and lo and behold they go out of business, at least in the good ol' USA.

I ordered a 30-day free trial of Nature Cleanse online and it stated that I would only have to pay for shipping and handling that totaled $2.49. After stating they would only charge my card s/h they charged my card $88.00. I didn't even get the trial size until 10 days later. Included with the trial pack was a statement that read:

You will be billed $88.00 on the 15th day of your order. I just received the order today and my card has already been charged! I tried calling the customer service line to cancel as it states to call 866.779.7568 and they said that they were experiencing some computer problems and to call back tomorrow between 8am-5pm. What a lie! It's all a FRAUD! I had to cancel my credit card and get a new card number because of this!

Was not notified of amount of product only a 14 day free trail for shipping only. Called and cancel with [protected] and told to send email to claimsdepartment@purenutrientsproducts.com. Emails only returned. Call to vertify email address, told it was on my end. I will continue to find a way to speadk to someone who will be able to adjust my account, but I believe this company is a total scam.

I purchased the shipping charges to get a FREE Bottle of Nature Cleanse, in their own words "Now you can try Nature Cleanse For FREE! All you need to do is pay $5.95 Shipping and Handling - and then your free bottle of Nature Cleanse will be shipped ..."No where during the information, did they mention I was going to get CHARGED $88. per month, if I did not cancel the FREE TRAIL within 14 days.
After being put on hold (phone) for a total of 4 hrs. I decided to call and pretend I had questions on a purchase. They finally answer the phone. I was able to cancel any future charges, but they did not remove the $88.00 charged to me, for not canceling their FREE TRAIL bottle. Conveniently, Pure Nutrients Shipping Department from this product, “Nature Cleanse” did not include the DATE the product was shipped, which is important information, if one is to return this product within 14 DAYS.
When filling out the form to get my FREE Trail, there was no mention of future charges. This fine print was on another page, or you had to scroll down past some other vendors that were not related to Nature Cleanse. This company found a loop hole in the Bible and they are taking advantage of consumers.
After this experience I went searching for answers to see if perhaps I was that naïve, but I guess not. I found many other people that were scammed the same way.

this company charge to my credit card without authorization 88.00 dollars and I never order any thing from them because I dont know who is that company or persons...I never buy nothing by Internet because I know about a later company or people made fraud with the credit cards...If you can help me about that problem my bank is Bank of America here in NC...my e-mail is teide 104@hotmail.com.I want my money back and I dont wanted know nothing about those ----&&&&$$$$@@@@@####...THANKS.

I wanted to try the "trial" version of Nature Clense for $5.95 and received the product, used it, didn't notice any significant change. Am now trying to cancel all future "automatic" deliveries of the same product that is costing me a monthly charge of $94.00 that I can't afford. Not having much luck here. Can anyone help me?