Pure Nutrients reviews and complaints 2
View all 30 complaintsPure Nutrients - charged after cancellation
I ordered a 14 day trial of ColoDetox XR. The shipping charge of $2.49 hit my bank on 9/29/09. I cancelled the order on 10/01/09. On 10/14/09 my account was charged $89.00 for the product. When I originally called I was told the product had not been shipped yet and the account was cancelled. I ended up receiving the product and a charge. I am returning the product in the original package, untouched. I was told when I called today that I could not receive a refund, no way, but they would send me 2 more bottles and cancel my account. I was placed on hold while the representative spoke with a supervisor regarding my situation. I never got to speak to any so called supervisor. I don't want the product, have previously cancelled the product and am now returning the product.
I just want the $89.00 credited to my account and assurance the account has been closed. I have also contacted my bank to reject any charges from Pure Nutrients to try and protect my account.
Thank you for any help in this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pure Nutrients - overdrawn bank acct.
UPS or whoever delivered this bottle of Nature cleanse, delivered it to my neighbor (left it on porch). Wondering why I haven't received this product, and before the cancellation date, I found out by my Doctor that I can't take this product because of my medical condition Didn't have your website nor company number. I began by asking the neighbors and fortunately my neighbor had the package, just received it today on the 23rd.
By getting the product late and previously finding out I cannot use it by my doctor, caused me to be late with my cancellation. My account is overdrawn and I'm asking for a refund on the money that was taken out my account. I do have the product and can send it back. The package was torn open so I could get the number to Pure nutrients to inform them what happen. Can you Please
send me a return package and address so I can send this back. Or email me on what options I have toward my refund.
Mr.Leroy S. Ray Jr
19765 3rd ave.
Stevenson, Ca. 95374
[protected]@comcast.net
Your cooperation will be fully appreciated,
Mr. Leroy S. Ray Jr.
The complaint has been investigated and resolved to the customer’s satisfaction.
you may call their customer care hotline and ask for refund...my friend was refunded after she returned a partially used product...Incidentally, i must they have great customer care service...i think it's just most had missed reading the terms & condition when signing up..i read the T&C coz there was a reminder posted before the credit card details ...for the subscriber to read t& c first before signing up..i did and called w/in the 14 day-trial-period...their Customer Care extended my trial period and gave me the trial product for free...when i called them my trial product was on its way to my doorstep yet...
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I can't say this is a real scam but from other complaints I have read - it qualifies use celebrity names to steal SCAM!!! Socialsteals.com / IMM Interactive / Pure Nutrients customer service number always busy colodetox xrElevating the Voice of the Consumer
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