Pure Lift reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Pure Lift
Welcome to our customer reviews and complaints page for Pure Lift. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pure Lift.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Pure Lift's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Pure Lift. Your feedback is an important part of our community and will help others make informed decisions.
SCAMMERS!
I sent away for the "free sample" of PureLift on 10/26/09 for which I have been charged.
I phoned in early November to complain about the excessive amount being charged and received a cancellation number for reference after CANCELLING my subscription. Since then I have been charged an amount every month! The following list is UNAUTHORISED deductions from my Credit Card.
8 Feb 2010 DEBIT CARD PURCHASE 985W*FITCLUBONLINE [protected] USD24.82
5 Jan 2010 DEBIT CARD PURCHASE 621W*FITCLUBONLINE [protected] USD 24.82
7 Dec 2009 DEBIT CARD PURCHASE ACCESSMEMBER [protected] USD 24.82
17 Nov 2009 DEBIT CARD PURCHASE YOUTHSUPP [protected] USD 87.62
27 Oct 2009 DEBIT CARD PURCHASE VIBRANTBEAUTY [protected] USD 12.90
Shonky dealings. I am livid!
Fraud
Yes, I too have been sucked in by this fraud. I signed up for the "free" samples last year... big mistake on my part. It took about 2 months for the product to arrive, I used it and thought nothing more until more product started arriving without my consent. I didn't want it, but had no way of contacting the company to cancel it. I recently went to my bank...
Read full review of Pure Lift and 31 commentsUnwanted Deliveries
I have been stung too. I ordered a free trial of pure lift. I did not get any information when I received the bottle. Yesterday I received another bottle which I did not order I checked my account and they had taken out $100.43. I called my bank and cancelled my card straight away. I finally found a number [protected] I am from Australia) I called them at midnight and told them to cancel my account with them and don't send me anymore bottles. I also said that I didn't order anything from them except the free trial. She said that I had not read the terms and conditions on the email when I ordered. (That is crap as there where no terms and conditions on the email) She emailed me all the Return Instructions and said I would be refunded when I sent the bottle back. Today I checked my account and they have taken out another $99.07. I called the bank they told me that happened before I closed that card. I will be calling America tonight and demand the stop sending me bottles and taking money from me. I will also be making a complaint to Fair Trading I urge everyone that is having trouble to also make a complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but
sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our
Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct
link to our Terms of Service on our home page. We do want you to be happy with your experience with us - even if you didn't
read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our
30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at (8/8/8)-(6/7/6)-(4/1/2/2).If you have
any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to
find on our Contact Us page and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(shawn bebout)
False advertising
I sent for a Free Trial of Pure Lift age-defying formula and was asked to pay only postage of $2.95. After I submitted my credit card details the invoice came as $9.90. Today, when I checked my credit card statement I found that purelift charged me 86.93USD plus 2.86AUD card charge which came to 98.27AUD. What a fraud. What action can I take? That was the first and last time I send for anything online.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm in the same boat...I need a phone # or an email where I can get my money back...I'm going to the bank tomorrow and possibly start a law suit against this company.
not effective enough
I did not find it as effective as some of the other creams that i have used[ for half the price ].I have used skin care products for quite some time and i did find my skin didnt seem to show much sign of improvement.
I have been unable to contact anybody with the phone number [protected] and have been extremely busy of late and have not had time to respond via email and i have had issues with with my computer as well .
I would like to return the remainder of my sample, not sure of the postal address etc please respond asap
sincerely Siobhan Leedham
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to contact
I am trying to contact Pure Lift to stop anymore charges from my credit card but am unable to find any contact numbers or email address. I only wanted the free trial of their cream but didn't realise they would send more otherwise I would have cancelled but there was no way of cancelling. I have just received another bottle but I am going to send it back to an address on the envelope which is Just Think Media PO Box 4440 MILPERRA BC NSW 1891 with a message to stop any more deliveries and do not debit my credit card. What a terrible experiance... Regards Marilyn McKenna
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes
can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page
right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page.
We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day
guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at (8/8/8)-(6/7/6)-(4/1/2/2).If you have any problems
getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page
and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(James White)
omg these people are also doing the Acai Berry scam. its that bad when you search "Acai Berry", "Acai Berry SCAM" has more hits then the actual "Acai Berry"
I also ordered the free trial of Purelift only had to pay the postage costs to South Australia. I have recently discovered money dissapearing from my credit card. I had no choice but to cancel my credit card. I found this phone number today [protected] you have to ring in the early morning because it is U S I ended up with a cacellation number and was told that I had agreed to buy items from associated companies, seems it was in the terms and conditions on the website.
I am in exactly the same boat, did you find any information and how did you stop the payments coming out from your account, please help and advise me.
I have had the same problem with this company i can't belevie i sent away for a free trial of one of the millions of products they sell its called puraclense its all bull ### and these people are a big scame and they sent me another bottle and charged my credit card i have no way of getting throught to them
doses anyone know how to contact them? and if so im in australia so i will need the correct contact number email is marierocca82@yahoo.com.au
charges to credit card
On September 17th I purchased a free trial of Pure Lift and was charged a total of $17.57 (australia) on my credit card for postage etc. I have tried the product and thoguht that was the end of it.
However today I received my credit card statement and to my disbelief have had another $90.26 (aus) charged to my credit card on Octeber 7th. when I rang my credit card company they infomred me there had been another charge made for $95.00 on the 14th of October.
I have not asked for any further products, or indeed received any. I have cancelled that card and this has caused a lot of inconvenience . This is obviously a scam as i cannot find out where to contact these people to organize a refund or indeed get them to stop charging my card.
BEWARE is all i can say, i have learnt the hard way...never again!
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but
sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our
Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct
link to our Terms of Service on our home page. We do want you to be happy with your experience with us - even if you didn't
read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our
30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at (8/8/8)-(6/7/6)-(4/1/2/2).If you have
any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to
find on our Contact Us page and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(Todd Epley)
online cash success kit
acaislimplus.com has been shut down.
Vibrantbeauty.us is innocent of all the charges you people have made against them.
The real internet thieves are as follows:
Farend Services Limited
3 Athinodorou Street, 2025 Dasoupoli,
Strovolos, Nicoasia, Cyprus
This company uses random business names to charge your cards, hoping you wont notice. Your business may be next. I know that because of these thieves, vibrantbeauty.us is now having to let many employees go. This is a good company, honorable, and respectable, and always eager to please their customers. Now, they have been blamed for these horrible acts. They are innocent!
Please, i am asking all of you to team up, and go after the real thieves, and let the world know who the real thieves are.
-jordan
what a miserable thing to do to honest folk.
my first time being caught.
if you have an ounce of decency (doubtful) you would stop your indecent acts.
this is all probably pretty useless but i get it out of my system.
you wont get me again. card changed - too easy.
who reads all the pages on an internet agreement? now i will.
what a disgusting company.
you haven't even got a true 888 number.
jan stewart
Unauthorised charges
I ordered PureLift cream through a link in Facebook (NEVER NEVER do this!) and was charged about $71 on for "PureLift" on 4 August ...it arrived ... and that was the end of acceptable, transparent, ethical transactions.
A week later (15/8) I was billed a further $70.34 for 'BeautyPack", then 22/8 another $8.61 for "Healthmember" then another week later $3.92 for "Vh Access". I was not aware of these until my end of month bank statement arrived. None of these withdrawals referred back to PureLift and all had the different billing business name. I asked my bank to look into the separate charges - having no idea what was going on. At this time I received a package with 3 more bottles of the PureLift cream (that I had not ordered) and figured some link here to all the dodgy dealings I was seeing in my bank statement!
The glossy page that was in with the 3 new bottles has no company name, no business registration details, no business address, no email address and is not dated. It is not a bill - it is a statement that more money is due to come out ("at discounted rate") but without any declaration of how much or when. How friggin' dodgy IS the USA that this is acceptable there? There is no price stated on there or date that I should expect a withdrawal. The number that is given is a 1800 number that I cannot get through to but with no city listed it is difficult to guess what US time zone they may be in. When I try to Google them to FIND contact details I am warned "this site may harm your computer".
I will try again the two numbers [protected] and [protected]) in the morning. If they do not answer then I will tell my bank to cancel my credit cards.
PureLift does NOT operate under normal ethical business practice. Beware.
None of these things are acceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a free trial of Pure Lift cream in July and was charged for the postage. On August 3rd my bank statement showed that the sum of US$118 had been debited from a company called Focus Cleanse. This is an unauthorised charge and the company is a scam.
Please help.
Naomi Levine
It turns out that the item came from new zealand, in Laurence Stevens Drive Manukau 2154 instead of the USA
so why was i charged $34.04 + as a conversion rate and charged for this rate twice a month as well as $123 + per month for the item?
I am in New Zealand, and also got the FREE sample, only to find that all my savings have been taken out of my bank account! $150 nz dollars each month for a small bottle of What, and where are my bottles that i have been charged for? this stuff does not work at all!
What is it? has any one had it tested? it may well be harmfull
I WANT ALL MY MONEY BACK!
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but
sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our
Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct
link to our Terms of Service on our home page. We do want you to be happy with your experience with us - even if you didn't
read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our
30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at 8/8/8-(6/7/6)-(4/1/2/2). If you have
any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to
find on our Contact Us page and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(shawn bebout)
I have been stung too. I ordered a free trial of pure lift. I did not get any information when I received the bottle. Yesterday I received another bottle which I did not order I checked my account and they had taken out $100.43. I called my bank and cancelled my card straight away. I finally found a number [protected] I am from Australia) I called them at midnight and told them to cancel my account with them and don't send me anymore bottles. I also said that I didn't order anything from them except the free trial. She said that I had not read the terms and conditions on the email when I ordered. (That is crap as there where no terms and conditions on the email) She emailed me all the Return Instructions and said I would be refunded when I sent the bottle back. Today I checked my account and they have taken out another $99.07. I called the bank they told me that happened before I closed that card. I will be calling America tonight and demand the stop sending me bottles and taking money from me. I will also be making a complaint to Fair Trading I urge everyone that is having trouble to also make a complaint.
Jenny
This company is a real scam. They do not ask you to join anything just to order a free trial and pay shipping and handeling. OK Then they took $87.62 out of my checking account plus the $2.95 shipping and handeling.
I have called the company andreached no one at first then I got a lost person on the phone when I explained the problem she just said that I want to cancel my account? WHAT ACCOUNT I SAID. YOU OPENED AN ACCOUNT WHEN YOU ORDERED? That was news to me. I wanted my money back and she sent me an email with the address and a number for the order to cancel. I bite but if does not happen I think I will call a news chanel to see if things can be done.
AMAZING
PURE LIFT MY FOOT
folks. All of us want better skin from time to time. Companies are not often forthcoming with the information with free trial offers. Rude remarks and implying that a person is not smart is not a way to respond to people who are feeling that something is unfair. so, if you have a need to put people down, go to your mirror and cuss out yourself for being so quick to judge and belittle.
Hi - I was also unpleasantly surprised with the assumptions this company made and logged my complaint here last night (Maudie05). This morning I called the number on the glossy flyer that arrived with "my new shipment" which is the only contact information they have provided - [protected] and it was dead. No ring tone and eventually just cut off. The web site I googled for them said "this site may harm your computer" - so dont go there either.
I called the number they seem to have provided you above [protected]) which was picked up promptly with "you wish to cancel your subscription?". An employee called Toni (employee id 807) cancelled "the monthly debits". Her response to me saying they had been WEEKLY debits was "sorry about that ma'am". She gave me a cancellation number and assured me it was all behind me. I asked about the 3 new bottles I had received without ordering them and she gave me another number to call for this (NOT the one on the letter).
So then I called [protected] and spoke to April (employer id 155702) who asked which product I was complaining about then looked me up and again has assured me that "your automatic shipment order is cancelled ma'am". When I advised I did not place that order she again said "sorry about that ma'am, you have a good day". Seriously! They are polite and sound very very worn out! Anyway - I asked her bluntly the questions "will there be any more debits?', "will you be accessing my credit card for any further charges?" "will I ever hear from you about any product again", "will I have to cancel my card to get rid of you?"- reply to each was a weary "no ma'am".
I have also advised my bank of this. Just in case - but have not cancelled my card.
Hope this helps you ...
Call [protected] give them your name and e-mail address and they give you a cancelation # once you cancel. Keep track of when you made the call and if it works. Hope it does!
And why on earth didn't you call your credit card company?
credit card charges
I was supposed to receive a free sample of this product but on my credit card statement I have been charged $15.82 on the 9th July 2009 and then $73.46 on the 30th July. I can accept the first charge of $15.82 as I received one bottle of Pure Lift and put that down to postage and handling, but a couple of days ago I received 3 bottles of Pure Lift which I hadn't ordered and consequently I have been charged $73.46 on my credit card statement. Could you please help me as I don't have any contact details for this company and I'm wondering if I'm going to keep getting charged for an unwanted product that I can't really afford.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes
can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page
right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page.
We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day
guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at 8/8/8-(6/7/6)-(4/1/2/2). If you have any problems
getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page
and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(Justin Mills)
Hi - I was also unpleasantly surprised with the assumptions this company made and logged my complaint here last night (Maudie05). This morning I called the number on the glossy flyer that arrived with "my new shipment" which is the only contact information they have provided - [protected] and it was dead. No ring tone and eventually just cut off. The web site I googled for them said "this site may harm your computer" - so dont go there either.
I called the number they seem to have provided you above [protected]) which was picked up promptly with "you wish to cancel your subscription?". An employee called Toni (employee id 807) cancelled "the monthly debits". Her response to me saying they had been WEEKLY debits was "sorry about that ma'am". She gave me a cancellation number and assured me it was all behind me. I asked about the 3 new bottles I had received without ordering them and she gave me another number to call for this (NOT the one on the letter).
So then I called [protected] and spoke to April (employer id 155702) who asked which product I was complaining about then looked me up and again has assured me that "your automatic shipment order is cancelled ma'am". When I advised I did not place that order she again said "sorry about that ma'am, you have a good day". Seriously! They are polite and sound very very worn out! Anyway - I asked her bluntly the questions "will there be any more debits?', "will you be accessing my credit card for any further charges?" "will I ever hear from you about any product again", "will I have to cancel my card to get rid of you?"- reply to each was a weary "no ma'am".
I have also advised my bank of this. Just in case - but have not cancelled my card.
Hope this helps you ...
Credit Card Scam
I thought that I was getting a free sample. When the first amount of $AU19.78 was shown on my statement, I just presumed that it was the postage...then came the $AU73.29. I have just rung my credit card company and they have advised me that I now have another amount debited to my account. He suggested to ring or email the company immediately and cancel it...
Read full review of Pure Lift and 5 commentsUnauthorised payments
I accepted an offer of a trial face cream for a payment of $4.95 postage on the Facebook site. Now this Company is charging my Credit Card a sum of $117.52 for unauthorised product. I cannot get in touch with this Company by any of the phone numbers listed on the site, i then called my credit card comapany and they expained to me that there was a 30 day cooling off period, which i could not find on the website, but anyway they gave me two telephone numbers, the first is for Web access which you ned to call first to cancel any more direct debits on your creditcard Tel: [protected] now this number is from the uk to America and can only be called after 3pm uk time, (make sure you get an authorisation code).
The next number is for Pure lift Tel: [protected] again from uk to america so call after 3pm uk time, You will be asked for your details which they will not be able to find so will ask you for your card number you purchased with, they will then cancell further shipments of the product, again make sure you get a cancellation code.
Hope this helps
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes
can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page
right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page.
We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day
guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at 8/8/8-(6/7/6)-(4/1/2/2). If you have any problems
getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page
and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(James White)
Hi - I was also unpleasantly surprised with the assumptions this company made and logged my complaint here last night (Maudie05). This morning I called the number on the glossy flyer that arrived with "my new shipment" which is the only contact information they have provided - [protected] and it was dead. No ring tone and eventually just cut off. The web site I googled for them said "this site may harm your computer" - so dont go there either.
I called the number they seem to have provided you above [protected]) which was picked up promptly with "you wish to cancel your subscription?". An employee called Toni (employee id 807) cancelled "the monthly debits". Her response to me saying they had been WEEKLY debits was "sorry about that ma'am". She gave me a cancellation number and assured me it was all behind me. I asked about the 3 new bottles I had received without ordering them and she gave me another number to call for this (NOT the one on the letter).
So then I called [protected] and spoke to April (employer id 155702) who asked which product I was complaining about then looked me up and again has assured me that "your automatic shipment order is cancelled ma'am". When I advised I did not place that order she again said "sorry about that ma'am, you have a good day". Seriously! They are polite and sound very very worn out! Anyway - I asked her bluntly the questions "will there be any more debits?', "will you be accessing my credit card for any further charges?" "will I ever hear from you about any product again", "will I have to cancel my card to get rid of you?"- reply to each was a weary "no ma'am".
I have also advised my bank of this. Just in case - but have not cancelled my card.
Hope this helps you ...
Well, the same happened to me. Am getting charged and have only seen a small trial bottle. I must say that I had to throw it out after a couple of days as it absolutely stung my face! Am going to chase them to get my money back and will also notify Facebook to pull the ad from their pages!.
DON'T GET SUCKED IN BY THIS TRIAL OFFER, IT'S A SCAM!
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i wish to cancel my order and have no contact details i only agreed to a one month suply at half cost and now im up to 3 months of pating for something i dont want
after agreeing to a free sample and paying for the delivery, the product and others! kept coming, to my amazement my credit card now has been charged some $250 in various unauthorised orders, a very unscrupulous way of conducting a business !
I aquired a free sample of purelift they sent me a product then a bill for $12.00 postage now they took out $97.00 out of my account how can I stop them
why don't you cancel your credit card this is the only way to stop them.i have just cancel my order and got an cancellation number but i have cancelled my card to be on the safe side.
i too have had the same thing happen.try this contact nember [protected] and cancel your order.otherwise cancel your credit card so they can't charge you anymore.i was charged $23 last month and again this month for $51(aud).i hope this helps you