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1.6 94 Reviews

PuppySpot Group Complaints Summary

9 Resolved
77 Unresolved
Our verdict: With PuppySpot Group's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:58 pm EST
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PuppySpot Group pet sales/internet puppy sales

I bought a Yorkie Puppy from Purebred Breeders which is now called Puppy Spot. I saw cute photos of the dog and read the breeders information on the site. He was 12 weeks old etc. When he arrived in a crate from Texas he was shaking, covered in urine and feces. My vet said he was 4 weeks old not 12 weeks old. He looked like the photos but not exactly. I knew he was close so I don't really think much about this at the time. I now see that the photos on the site and the puppy I received were different. I was far more concerned about his health. He had Giardia, a severe ear infection and Parvo. He died of Parvo within a year of arrival. I spent thousands of $$$ and loved this little dog. Please don't support this terrible Puppy Mill. They are only interested in how much money they can get.

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3:43 pm EST
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PuppySpot Group internet puppy mill — please read this!!!

This company which goes under the name Puppy Spot and Purebred Breeders. Here is my sad story. I purchased a Shih-Tzu puppy from this company. He cost over $3000. He was shipped by the breeder in Texas. He arrived covered in urine, vomit and feces. He was shaking, chilled and ill. He had Gardia, an ear infection and possible Parvo. I was told he was 12 weeks old, but my vet said he was 8-9 weeks old and should never have been removed from his mother. I loved little Toby and nursed him back to health. He seemed fine except for some separation anxiety which you can understand. I got him training and gave him lots of love. Over time Toby only got worse. After a year he would howl, scream and he ran away 5 times. He bit other dog. I still kept him but I contacted Puppy Spot many times. They said they had a re-homing program but that is not true. They blamed me for his behavior. Nice to blame the customer — real positive customer service. Anyway, finally I found an older couple to take him. I told them the issues but they were happy to have him. They sleep with him, shower with him and love him.in any case please learn from my story, I spent thousands of $ on Toby. No one who works at Puppy Spot or Purebred Breeders handles or sees the dogs. They are a third party that collects the money. Any breeder — good or bad — posts photos and descriptions of the puppies. So, please avoid this place. Avoid the heartbreak! Lets together put a stop to these terrible PUPPY MILLS!

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Update by hillarysantiques
Dec 05, 2017 12:42 am EST

I bought a $3000 Shih-Tzu puppy from Purebred Breeders/ Puppy Spot. He came from Texas in a crate. He was covered in urine, feces and vomit. He was supposed to be 12 weeks old but my vet said he was 8 weeks old. He had severe illnesses. He had Gardia, a severe ear infection and Parvo. My vet treated him and after many months he was almost healthy. The separation anxiety increased. It got so bad that I could not take a shower without Toby banging his head against the bathroom door and crying, whining and yelping. I put him through training and with time and love he was OK. But, the separation anxiety got worse. I walked him twice a day and he would attack other animals, and I had to let him sleep with me or he would bark all night. I called Puppy Spot over 15 times. They told me they had a re-homing program but this is a lie. In any case I asked to at least pay for some of the now $8000 for his numerous illnesses. They said everything wrong with the puppy was my fault. Of course--blame the customer. In any case I found a lovey older couple that does shower and sleep with Toby.

I would Like to thank all the wonderful people that fought together to shut down Purebred Breeders! Now we just have to do the same thing with Puppy Spot! I know we can do this. The same man owns both companies.

Lets stop this horrible Puppy Mill. It is nothing but an Internet Puppy Mill. Together we can send a message that Internet Puppy MILLS are not a place to buy a puppy. WE can shut them down too.

Thanks everyone for your help in this--NO More Internet Puppy Mills.

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PuppySpot Group puppy

I purchased a Shih-Tzu puppy 2 years ago from the company which was at that time called Purebreed breeders. I kept this beautiful dog for 2 years. Paid for extensive training and loved him. He became aggressive and difficult and at this point had extreme separation anxiety. I could not take a shower without the dog screaming and crying. He was emotionally sick. My vet stated that the dog had been taken from his mother and liter mates way too early. So, to make a long sad story short. I told all this to Puppy spot and they said they have a re-homing department that would take back the dog. Of course this was never told to me and not in their extensive contract. I found a older man and woman to take little Toby--they love him and are retired and will spoil him. Long story short Puppyspot sells very young dogs to anyone who can pay them/ Avoid like the plaque.

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8:11 pm EST
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PuppySpot Group employment

They do not care about their employees. They have fired some of their very good people over customer complaints and misunderstandings. They have horrible people in leadership roles with no back bone and no comprehension of actual policies and procedures.

Their most loyal employees are practically all gone and they keep leaving. The ceo is never around as he is in ca and has another location there.

Big time lack of leadership and I do not foresee them in business for much longer.

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1:48 am EST
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PuppySpot Group puppy spot.com aka buy puppies direct

They have dozens of reports that are not showing up well on google. The company must be paying for removal . These men pay wholesale prices to kennels and charge two to three times more then the breeder would.

Puppy Spot Greg Liberman Vinnie Schirghio, James Green, Greg Franchina puppyspot.com SUPPORTS HUNDREDS PUPPYMILLS over charging for poor quality dogs that are similar to rescue quality or even less! Peta PLEASE Shut them down!

Puppy Spot aka BUY PUPPIES DIRECT

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2:43 pm EST

PuppySpot Group german shepherd puppy

I am a California resident and purchased a puppy from Missouri. I saw a picture of a German Shepherd, claim to be 8 weeks old, house trained.

Upon receiving the puppy at Los Angeles International Airport, the experience caused my adrenaline to soar.

Now after 4 months I am ready to sell or take her to the Animal Shelter. I have fallen three times, both inside . because she does not move when I enter or exit a room and she blocks me inside, in my attempts to take her outside to relieve herself, and inside because she does not know how to move out of the way to allow me to enter or exit a room. She is neither house trained or lease trained. My vet thinks she was older than 8 weeks of age when taken for the first vet visit. She appears to have a mental health issue.

The best word for this dog is "Feral".

I feel so foolish for trusting a web site to provide accurate information about this "puppy". I am 70 years old and was looking for a dog to train as a service dog. For my well being, this dog will eventually have to go in order to prevent a serious injury. I have arthritis of the spine and I cannot continue to fall without having a severe injury..

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Alice Howe
, US
Nov 08, 2017 10:10 am EST

Do your research. Missouri is notorious for puppy mills. And that poor dog. She is a living creature, not a suitcase. You felt foolish for trusting a website? Why not feel stupid for believing an 8 week old puppy is 'house-trained?' I am hoping, for the sake of the dog, that you are faking such a feral attitude but, if not, give the dog to a responsible rescue. In the meantime -
look where you are going.

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11:21 am EDT
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PuppySpot Group my cocker spaniel puppy at 4 1/2 months looks like a springer spaniel

Her nose is much longer than a cocker. have you sold me the wrong breed? She's growing very fast, long legs, big feet, weighs 11 1/2 pounds, and is very aggressive. She does not look like the pictures of her mother and father. Mother is blond, father is red, and my puppy is black with white feet, nose and chest. She was just 5.2 lbs when she arrived 7/14/17. Of course, after all this time, I've bonded with her and don't want her returned, but I think this what I believe is true, there should be a very big refund.

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PuppySpot Group guarantee breach contract three weeks ago I purchased a golden from puppy spot

Three weeks ago I purchased a golden from puppy spot I paid $2, 950 for the dog $399 for shipping. They guaranteed the dog was from a breeder and guaranteed 100% from nose to tail period 2 days later I took it to my vet as for the per requirements found my vet said the dog head crystal that cost me $285 I put a claim in to puppy spot in which they said they review it and reimburse me I never heard back from them I had to return the dog back to my vet to see if the antibiotics had cleared up the crystals which it had that that was another hundred dollars to my vet to treat this dog that was supposedly healthy from nose to tail. Wrong I also called them back at puppy spot and filed another claim i've yet to be reimbursed from puppy spot. I called the breeder that puppy spot. The golden from and she claims that there has been no issues with any of her litter. Buyers beware! The dog, still has crystals in his urine. The sheath of his penis is draining green discharge! I recently prior to purchasing stetson from this organization, I lost a gilden 6 months old. Now I get another golden n it has crystals? I have not seen a nickel reimbursement for monies I paid out, because they sent me a sick dog! After a year of having a dog purchased thru puppyspot they start to prorate from the $ amount you paid originally for the dog.

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bellesmom200
, US
Oct 05, 2019 11:47 pm EDT

People, go to the AKC site and look up the breed's characteristics before you look at all the Puppyspot puppies. ie length of body, shape of head, length of muzzle, color of eyes, weight, height, shape of legs (to avoid buying dogs that are knock knees, or lame. Puppyspot animals are pet grade puppies, with really noticeable faults, and should not be selling for $2400. Really a joke to think people are scammed into believing the dogs are top of the line show quality when the short legged dogs have long legs, pups with wide apart ears that should be half the width apart, etc. The videos are sad, the puppies have no life in them, they sort of stand there and look at the toys like they have never seen one before.

While on the AKC site look at the section of puppies for sale by AKC breeders. Look at the prices you foolish people who buy from Puppyspot. On AKC SITE pet quality pups sell for 1/3 the price of the Puppyspot puppies and have good characteristics of the breed. $3200 vs $1000. Both parents were top of the line in temperament and structure. You are buying directly from the breeders. The people producing Puppyspot dogs are backyard breeders and puppy mill breeders who breed poor quality dogs to poor quality dogs and get poor representations of the breed. Don't be a sucker, buy from AKC breeders who proudly show their dogs.

Paying more for a dog does not mean a better dog. Especially when the dog is a mixed breed and makes guarantees about no shedding etc.

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2:24 pm EDT
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PuppySpot Group dog was not properly socialized by breeder

I bought a 12 week on golden retriever five weeks ago. By the time I received the dog he was 13 weeks old. I was surprised when the puppy refused to go for a walk. The puppy was terrified of cars and would freeze when we went outside in my quiet residential neighborhood. I tried desensitizing the dog. Taking him outside, holding him on my lap, trying to play with him. The situation only got worse. When I reached for my leash the dog would hide. I took the puppy to puppy play classes, puppy training and eventually hired a professional trainer. He gets along with dogs and people. He is a beautiful, smart, loving pup. But its become obvious he was never socialized by the breeder to real world situations. I tried contacting the breeder and was told I could only do that through PuppySpot. They spoke with the breeder, but can back with vague answers. My trainer now suggests that I try to find a home for the puppy where there are no cars - perhaps a farm in the country. I have contacted PuppySpot and I just get a runaround. They don't refund for non-health issues. They want all sorts of documentation from the trainers and vet, which I would be happy to provide if I believed I would receive money back. But to get any sort of refund I would need to return the puppy back to them. So the puppy would be exposed to another cross-country flight - something I would never put this puppy through again.

Please do not give PuppySpot your business. They are a shady operation that doesn't care about the puppies, only your money.

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Tanya Piker
, US
May 01, 2021 10:14 pm EDT

Give this puppy a chance. It takes time, patience and tons of love to work with a puppy who never was socialized. This dog is innocent and you must be a mentor. If you are not willing, you need no animals in your life.

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Kevin78
, US
May 02, 2021 10:40 am EDT
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I gave the puppy a chance. I worked for weeks attempting to slowly expose him to cars. Eventually my trainer said if he worked with him daily he might be able to walk around the block in six months but would still be afraid every time a car drove by. I found a family who live in the middle of nowhere, have kids and another dog. It broke my heart to let him go, but I knew it was best for the dog.

I found a responsible dog breeder who has exposed his pups to what one would expect to encounter daily. She’s coming up on her fourth birthday and is a happy, well adjusted dog.

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dubyasees
, US
Sep 22, 2017 1:16 am EDT
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what dream world do you live in? fully trained puppy at 13 weeks? it's your fault for getting rid of the puppy. dogs can't meet your standards lady.

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Kevin78
, US
Sep 22, 2017 2:02 pm EDT
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Replying to comment of dubyasees

I wasn't expecting a trained dog. I was expecting a responsible breeder would expose the dog to the conditions he would encounter in daily life. That window, to expose dogs to as much as possible - closes at about 11 weeks. The puppy was shipped to me at 13 weeks old and had never seen a car.

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10:44 am EDT

PuppySpot Group puppyspot misrepresentation

I was promised a healthy puppy. My Shih Tzu arrived with parasites and giardia. They gave me a consumer advocate, Carolina, who had me get all the chart records, invoices, etc. from my vet, a very long process. I sent them to her. Now she informs me that only part of the bill will be considered. If these things would have been taken care of, I wouldn't be reporting them. I think this constitutes fraud and I am very disappointed. You better think twice and then think again before purchasing these VERY expensive puppies. The reason I decided to go this route was because of the "healthy puppy" guarantee.

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3:40 am EDT
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PuppySpot Group details of breeder

As a Florida resident our veterinarians do not accept self breeder shots they do not recognize it. Puppyspot did not advertise or make self-aware to me that the breeder self gave shots or I would have never purchased the puppy when I called to see if I was going to be reimbursed for the charges I was told that they are allowed to do self shots apparently the customer service rep is not too intelligent enough to that I don't care what puppyspot requires the State of Florida when you're selling to an individual here they do not accept self breeder shots I will never again purchase another puppy through them and I will make it my. Was puppyspot there & witness this breeder giving puppy shots for the next eight weeks. My mission will be to make people aware of what it is that they are doing & hiding from the customers who purchased these animals

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vetjade
Tallahassee, US
Jul 17, 2017 12:46 am EDT

Hello, I am considering puppy spot for a purchase, so have absolutely no stake in responding to this review, other than for information. I was looking up reviews to see what i might expect. I also live in Florida and work in veterinary medicine, so am very well aware of what Florida requires in terms of sales of puppies FROM Florida breeders. Having said that not all breeders in all states are required to have the shots done by licensed veterinarians and are actually allowed to administer the vaccinations themselves. Florida actually only states that the puppy must be sold with a valid health certificate and that the only shots allowed to be LISTED on the health certificate are to be adminstered by a licensed veterinarian. However, what you are missing, is that the only shots required by the state are rabies vaccinations (at 12 weeks or older). In as such, NO VACCINES are actually required to sell a puppy in florida AT ALL, except rabies vaccination (on pups old enough). Therefore, you are misinterpreting the law in Florida. Florida only requires the puppy be healthy and have a health certificate to be sold. That health certificate only requires a negative fecal examination, and a physical examination stating the puppy seems free of infectious disease. Florida allows some parasites (including fleas) to pass as "healthy" on the health certificate.

NO SHOTS are required by the state on the health certificate, but MAY be listed if they were administered by a veterinarian. Veterinarians anywhere, even in florida, are actually fully able to accept ANY vaccination administered by any person except rabies. If you questioned your veterinarian hard enough they would admit it is their CHOICE, not the law, to not accept the vaccination. They have very valid reasons to not accept the vaccinations, however, since the puppy is likely between 8-10 weeks that you received, it would still need additional vaccinations including 3-4 repeated DAPP vaccinations, so it is very likely and probable that the breeder administered vaccinations only actually cost you ONE ior NO additional vaccination (when you first got the puppy). All the others could not have been administered yet due to the puppies age. So disparaging this company over a breeder giving a vaccination at 6-8 weeks of age is kind of a moot point. Example: A breeder gives the vaccine at 6 weeks of age. The puppy is flown to you at 8 weeks of age. If the vet accepted the vaccinations, the puppy would've needed boosters at 9, 12, and 15 weeks. But instead the vet doesnt accept the vaccination and gives another at 8 weeks. now the puppy still needs a repeat at 11 and 14 weeks. Either way, you have paid for three vaccines...same number of vaccines in either scenario, you are just starting earlier.

At least understand what you are saying before you go off about being ripped off. It is your VET, not the law making this choice. Since I live in Florida and have worked in vetrerinary medicine for over 20 years I am very clearly aware of the law here. Your vet doesn't accept the vaccination b/c they can not verify storage, administration technique, etc and they want your puppy protected. Therefore they are choosing to repeat the vaccination early, just in case the breeder didn't give the vaccine correctly or worse didn't give it at all! Your vet is doing the right thing and should be consider a great vet with your puppy's best interest in mind. But make no mistake it is their choice not the law and it truly it isnt costing you anything additional b/c all of those boosters would've been needed anyway. You are just starting them a little earlier than if another vet had given the vaccinations instead of the breeder. I recognize you were upset when you posted this review, but I think you should be aware that this is NOT in any way the law in Florida. You are 100% incorrect in that. Only the rabies is required to be administered by a veterinarian in the state of Florida. Period. I hope this has cleared up your confusion on the law, the decision being made, and the fact that you werent scammed in any way. I hate reviews posted by misinformed or confused people because in the long run you might dissuade someone from getting a puppy simply by being misinformed and consequently misinforming them. If you were TOLD by puppy spot that all vaccinations are administered by veterinarians that is one thing, but your misunderstanding of Florida law perhaps led you to believe that without ever having asked the question, in which case whose fault is it really?

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PuppySpot Group - misrepresentation in advertising, incompetence

April, 2017 My wife and I lost our Great Pyrenees after 11 years and wanted to get a new puppy as a companion for our other dog. Because of our grief, we did not research Puppy Spot at all. We decided to purchase a white shepherd puppy. The Puppy Spot salesman out of Utah was very attentive until he got our money ($2600 for dog + $400 shipping), then we...

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PuppySpot Group puppy

I got a puppy from puppy spot ...She died before she turned 5 years old...I'm still trying to get through the loss...I got her in 2011 (the company was using the name "purebred breeders" by the time she passed away in 2016 the purebred breeders name was changed to puppy spot...Its been a year since I lost my beloved canine friend which to me was so much more than just a furry little fetch partner...

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vetjade
Tallahassee, US
Jul 17, 2017 12:55 am EDT

What happened to your baby? Thats sad

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MORGAN Carr
, US
Jun 18, 2017 5:31 pm EDT
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SAD for YOU and THAT BABY

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5:44 pm EDT
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PuppySpot Group puppy concierge

I was calling about a french bulldog puppy named lace and the woman who answered my call was very rude and snarky. My younger sister had first called and they asked to speak with an adult, as she was twelve, so she handed the phone off to me. They transferred me to a different representative and she looked up my age, which she misheard and said my account was listed as a child account, and that if i was born in 1997 I would be twenty, I was born in 1998 and I'm 19, when I told her she misheard me she did not listen, but continued to say my account was listed as a child's account. I hung up because I was tired of her not listening to what I was saying.

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PuppySpot Group health guarantee/customer service

Buyer Beware. Warning do not use Puppy Spot formerly known as purebred breeders. We went through them because of the "Health Guarantee". Purchased our Great Dane baby 7/2016 and he unexpectedly passed away on 3/7/2017 from what the vet believes to be a massive heart attack. They are fighting us on a replacement puppy which we are entitled to because it was within the first year. From what we were told today, the best and final offer is 50% towards a new puppy and restrict us to one breeder. Our fight isn't over yet. I've already contacted the Better Business Bureau.

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PuppySpot Group breeding

Do not buy from puppyspot. They were otherwise known as purebred breeders and if you look up all the wrong they have done, and the poor animals they have delivered to people it will make you run for the hills. Absolutely horrible company, they have no ethics, and the poor dogs they are touting as pure breeds are not. Our poor french bulldog developed demodex 2 months after we got him, seizures 2 months later. Then required two separate back surgeries over the course of two years.

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PuppySpot Group puppy

Do not buy a dog from puppy spot formally know as purebreeders.com. They keep changing their name to hide from all their wrong doings and lawsuits! I bought a goldendoodle from them in september 2016 he came with a clean bill of health from a vet clinic signed by catherine lewis in north carolina. The golden doodle came with hookworm and giardia in his stools and an ear infection. The vet signed the papers that all was clear and he was healthy. The breeders must pay off this particular vet. He also has severe hip dysplasia needs major surgery for around $7000. I complained to puppy spot on countless occasions and they will not refund my money all they said was I can return him which of course I would never do! These people are crooks and they run puppy mills and they're disgusting people! Please to not buy any animal from them we need to shut them down. ! The amount of medical bills, heartache and stress this dog has put on our family because of this company is horrendous!

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They are working with me to give me back some money towards the cost of the dog.

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vetjade
Tallahassee, US
Jul 17, 2017 1:05 am EDT

For those people who read the above comment please understand that I in no way mean that the buyer is at fault, however, puppyspot deals with individual breeders. Each one is separate in how they handle their dogs, which dogs they breed, and the health clearances they take on their parent dogs. In as such, please make sure you are asking the right questions for your breed and that can actually help you avoid the problem the above customer had. ANY breeder can sell any dog in the US they want. If two parents are registered with the AKC, then the puppy can be registered. NONE of those things are a guarantee of health. And a breeder cant guarantee the health of a puppy either, however, they can do many things to try to limit the risk of congenital problems in their puppies. The above cross, a golden retriever to a poodle is a likely candidate for hip dysplasia and asking if the parent dogs had been evaluated by OFA or PennHip wouldve been a good question to ask. Poodles can have PRA and luxating patellas, which can also be cleared through genetic testing. The question you should ask are if the parents have had all health clearances recommended for the breed. If parents are clear, then puppies are likely clear (although not always). So ask the right question and you will likely get a healthy puppy because if the answer is NO, then don't buy from that breeder. It is that simple. Whether from Puppy Spot or locally, you can be duped. But good breeders test their breeding parents for problems. If they dont test, dont buy! At least you will help encourage the good breeders by supporting their business practices and you won't be promoting the bad breeders and having to pay the extensive veterinary bills. I am sorry this customer had to deal with hip dyplasia, it is an awful disease, but being a hybrid (golden doodle) does not protect the dog from diseases from both breeds that go in to the mix. Sad

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JMB34
, US
Mar 19, 2018 9:28 am EDT
Replying to comment of vetjade

Shouldn't you be automatically asking those questions on behalf of your clients? If not than what is the benefit of using your services?

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Char D
, US
Jul 16, 2018 1:57 am EDT
Replying to comment of vetjade

Being unfamiliar with what to look for in a reputable dog breeder, I purchased a pup for my daughter from puppyspot because they represented that they were knowledgeable and would screen the breeders. As inexperienced dog owners, we were willing to pay their outrageous fee. After a year, our pup was diagnosed with severe bilateral hip dysplasia. We have had surgery on one hip for a cost of $7000. I asked puppyspot for a refund of only the purchase price, but have received nothing. I have since discovered that neither parent of our puppy had appropriate health certifications. So much for screening the breeders. This has been a total nightmare.

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PuppySpot Group the entire situation

I had bought a Doberman puppy at 16 weeks on February 22nd and was supposed to receive him on the 28th. Three days before I wa supposed to get him I got a call saying that the breeder was out of town for business and wouldn't be able to put him on a plane until the 15th of the next month. I was clearly upset by this since I just spent over 2 grand on a dog and am now getting him a month later and now have no idea if he's being socialized or even taken care of well. I proceeded to have to fight with people over the phone to even find out that it was the breeders brother taking care of my dog for over three weeks. but still didn't understand why if the the brother was competent enough to handle and takecare of the dog why couldn't he bring him to the vet and put him on the plane and when I told them I was concerned about the fact that it was someone who has no stake in my dog making it to me alive I was laughed at and told it would all be fine. Come to find out, I get a call 6 days before I'm supposed to get my dog that he has been hit by a car and is deceased. Something just doesn't add up with this at all. The dogs were playing in the yard but only mine got run over? And how is it a person runs over a 5 month old Doberman that's probably around 40 lbs? Worst experience possible and when hanging up after hearing the news the woman said I hope we can still keep your bussiness. Guess what that's gonna be a no. Had I gotten the dog when I was supppsed to or even when I begged and pleaded for them to send him to me he would be plauying with his toys right now instead of being dead. Or who knows maybe they sold him to someone else for more money. This company is a joke with their "reputable" breeders.

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6:56 am EST
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PuppySpot Group no akc number provided on a puppy I was interested...

I was interested in a puppy and asked for the AKC number of the pup so I could do some research. Wanted to see both parents and the breeding facility where they were raised!

Instead of giving me the information I requested I got a hard sell..
"this puppy won't last long! You need to move fast to reserve her, etc? "

When I wanted the information listed above... Got an email saying I could have her at a reduced price! REALLY! This is highly suspect in my opinion! If you can not get the info listed above... don't buy!

Never got the info I was seeking!

With all the marketing they do on their website saying these are AKC registered puppies, why won't they give you the AKC number?
Buyer beware!

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ablackwave
, US
Mar 13, 2017 2:39 pm EDT

Puppies don't get registered until you actually purchase them. That's not just puppyspot that is all breeders. There is no puppy registration number until the new dog owner pays the AKC to complete the registration. It sounds like puppyspot failed to cover that which is absolutely on them but that is why they didn't give that to you. I purchased my puppy there and got everything I needed. Try asking for a litter registration number. I also checked out the actualy puppyspot USDA registration number on the website and everything came back legit. Wonderful experience all around. I was put in contact with the breeder when my puppy arrived and they have been magnificent. Ill be purchasing from them again soon.

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3:38 pm EST

PuppySpot Group false advertising and fraud

December 18, 2016 I purchased a long haired chihuahua from puppyspot.com as a christmas gift for my kids. He was falsely advertised as a long haired chihuahua, which parents weighed 4 and 5 pounds each. At his last vet check he weighed 5 pounds at 4 months of age. Dogs continue to grow up until a year and he was estimated by the vet to grow up to 12 pounds. I contacted Puppyspot.com regarding my concern on the double, maybe triple weight the vet had estimated. They told me I was feeding the puppy too much and that was why he was growing so much. I was appalled that they would say such a thing as if a chihuahua can grow into a great dane if you overfeed it? I submitted a claim with them regarding the false advertising to which they said they would contact the breeder and get more information regarding the puppies' parents. I was again surprised they had not gathered that information before they would list a dog for $2, 500 dollars and use what I thought were reputable breeders. The breeder responded that the dogs had grown a pound in the two months since I had purchased the dog. Considering the dogs were 4 and 5 pounds that is 25% of their weight increase in two months. Breeding practices recommend to bread a dog at least when they are a year to a year and half old. Dogs stop growing at a year. If they bred a dog before the dog was fully developed that is poor breeding practices. If the dog was weighed much before and the weight had not been updated before it was pregnant it is false advertising. I have never purchased a dog sight unseen however I felt that I could trust puppyspot. Boy was I wrong, I overpaid for a dog that is probably not worth more than $300, shipped a puppy from California to Texas and have spent several hundreds of dollars on vet bills for shots and ear mites since he arrived to me with ear mites. I continued to contact puppyspot as I wanted a $1, 500 refund and they responded that they could not guarantee the weight of their dogs. I could understand this if the weight variation was a pound or two however this is a significant weight difference. They said no, so I then proceeded to ask to return the dog and get a full refund including all of his shots and vet expenses. They again said no and have not resolved the issue of fraud and false advertising. I have never reported a business with the BBB however I feel grossly violated, I believe they are committing fraud and false advertising, I believe they are stealing money from customers such as myself who trusted them and believed they were buying from reputable and responsible breeders.

Read full review of PuppySpot Group and 4 comments
Update by chantellet
Mar 07, 2017 1:49 pm EST

Finally spoke to someone helpful at PuppySpot and got a refund for $400. Cherie was very helpful communicating with me and the breeder and getting me less than half of the refund I had requested. Mostly she was sympathetic and kind and I appreciated her. I still do not believe they have reputable breeders for the price you are paying for the dogs. I recommend they clarify that the prices of the animals they sell reflect the "health guarantee" as well as brokers fee.

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repm
, US
Mar 12, 2017 6:59 pm EDT

I would recommend to anyone that if they want to adopt a dog that they just go to the local shelter! You'll be able to at least see what they are getting and it sure won't cost $2500!

If you want a purebred, adopt a retired racing greyhound. I have 6 (yes, y) and they are wonderful dogs. And there are many reputable groups out there which rescue purebreds who have the dogs and who you can interact with directly and who don't charge anything close to $2500!

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Ghggp
, US
Feb 27, 2017 3:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They finally did send photos of the parents. They are nothing like AKC standard shelties.
I was very disappointed in the hard sell and lack of AKC registration information!

Their response... I don't have her AKC registration number, but all of our puppies come with limited registration upon purchase.

For the amount of $2, 000 they wanted for this puppy, I would have hoped the parents were registered champions! The parents were nothing like that! I passed... going directly to a Registered AKC breeder now!

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Kodiebear
, US
Feb 27, 2017 2:51 pm EST

Contact the US Attorney's office in Florida - Genevieve.Bonan@myfloridalegal.com. They are addressing the issues.

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Ghggp
, US
Feb 23, 2017 6:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

Why not report to the BBB? You would help others to not get scammed!

I was interested in a puppy and asked for the AKC number of the pup so I could do some research. Wanted to see both parents and the breeding facility where they were raised! Instead of giving me the information I requested I got a hard sell..
this puppy won't last long! You need to move fast to reserve her, etc? When I wanted the information listed above. Got an email saying I could have her at a reduced price! REALLY! This is highly suspect in my opinion! If you can not get the info listed above... don't buy!
Never got the info I was seeking!

With all the marketing they do on their website saying these are AKC registered puppies, why won't they give you the AKC number?

PuppySpot Group Customer Reviews Overview

PuppySpot Group is an online service that connects potential dog owners with puppies. Their platform offers a variety of breeds, providing detailed information on each puppy's background, health, and breeder. PuppySpot emphasizes a vetting process for breeders to ensure the health and well-being of the puppies. They also arrange travel for puppies to their new homes. Additional services include a health guarantee and post-adoption support. PuppySpot aims to simplify the process of finding a new canine companion while focusing on the animal's welfare.

PuppySpot Group In-depth Review

In summary, PuppySpot Group seems to be a comprehensive platform for those looking to adopt a puppy. While I cannot provide personal experiences, the following review is based on the information available on their website and general feedback from users.

Website Navigation and User Experience

Ease of Use: The website is quite user-friendly, with clear categories and search filters that help potential pet owners find their desired breed easily.

Website Design and Layout: The design is modern and visually appealing, with information laid out in an intuitive manner.

Mobile Responsiveness: The site works well on mobile devices, which is important for users on the go.

Puppy Selection and Breeds Available

Variety of Breeds: There is a wide selection of breeds available, catering to a range of preferences.

Availability of Puppies: The site regularly updates its listings, showing available puppies in real-time.

Information Provided on Each Breed: Detailed information on breed characteristics and care requirements is provided, which is very helpful.

Health and Vaccination Policies

Health Guarantees: PuppySpot offers a health guarantee for puppies, which is reassuring for new owners.

Vaccination and Deworming Procedures: The site claims that all puppies are up-to-date with vaccinations and deworming, which is crucial for puppy health.

Veterinary Health Checkups: Puppies undergo a veterinary health check before being listed, ensuring they are healthy.

Breeder Vetting and Standards

Breeder Screening Process: PuppySpot has a strict screening process for breeders, which is important for ethical breeding practices.

Breeder Qualifications and Reviews: The site provides information on breeder qualifications, but user reviews of breeders are not readily apparent.

Breeder Compliance with Animal Welfare Laws: PuppySpot claims to only work with breeders who comply with animal welfare laws.

Customer Service and Support

Responsiveness to Inquiries: Customer service is reported to be responsive to inquiries, which is essential for good service.

Post-Adoption Support: They offer post-adoption support, which can be very helpful for new puppy owners.

Availability of Customer Service Representatives: Customer service is available, but the hours of operation are not specified.

Pricing and Value for Money

Puppy Pricing Transparency: Prices are clearly listed, although they can be high for certain breeds.

Additional Costs: Additional costs such as shipping and accessories are mentioned, but specifics can vary.

Payment Options and Financing: Various payment options are available, including financing, which can make a puppy more affordable.

Shipping and Transportation

Delivery Options: Multiple delivery options are available, catering to different needs and locations.

Safety Measures During Transportation: The site emphasizes the safety of puppies during transit, which is crucial.

Condition of Puppies Upon Arrival: Most customer testimonials indicate that puppies arrive in good condition.

Customer Reviews and Testimonials

Positive Experiences: Many customers share positive experiences regarding their puppy adoption.

Negative Experiences: As with any service, there are some negative reviews, mainly concerning customer service and post-adoption issues.

Overall Customer Satisfaction: The majority of the reviews are positive, suggesting a generally satisfactory customer experience.

Puppy Education and Resources

Training Resources Provided: PuppySpot offers resources for training, which can be very beneficial for first-time owners.

Educational Materials on Puppy Care: The site provides educational materials, helping owners take better care of their puppies.

Community Engagement and Events: There are mentions of community events and engagement, but specifics are not detailed.

Return Policy and Guarantees

Return Procedures: The site outlines a return policy, but the specifics are not clear without further inquiry.

Money-Back Guarantees: Money-back guarantees are mentioned, providing some assurance to buyers.

Adoption Contract Details: Contract details are likely provided during the adoption process, but not publicly detailed on the site.

Ethical Considerations

Commitment to Animal Welfare: PuppySpot expresses a commitment to animal welfare, which is important for ethical practices.

Efforts to Combat Puppy Mills: The company states it does not support puppy mills, which is a significant ethical stance.

Partnerships with Animal Rights Organizations: Partnerships are mentioned, but specifics are not provided on the website.

Overall Reputation and Trustworthiness

Business Accreditations and Certifications: PuppySpot boasts several accreditations, which can enhance trust.

Industry Awards and Recognition: Any awards or recognition are not prominently featured on the site.

Media Coverage and Public Perception: The site has received media coverage, which generally seems positive.

Conclusion and Final Recommendations

Summary of Pros and Cons: Pros include a wide selection of breeds, strict health and breeder standards, and comprehensive customer support. Cons may include high prices and some negative customer experiences.

Suitability for Different Types of Owners: PuppySpot seems suitable for a range of owners, especially those looking for specific breeds and who value health guarantees and customer support.

Final Verdict on PuppySpot Group: PuppySpot Group appears to be a reputable platform for adopting puppies, with a strong emphasis on health and ethical breeding practices. However, potential adopters should always conduct their own research and consider all factors before making a decision.

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Contact PuppySpot Group customer service

Phone numbers

+1 (954) 389-0100 +1 (866) 306-6064 More phone numbers

Website

www.puppyspot.com

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