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Puma / product as well as service

Dear Puma,

This is very stressful thing that we have purchased one article from your official site there is a defect in that article, we went near by store in sonipat there we meet Mr Rahul Arora who used several excuses to send us back and when we prove each and every thing then they told that these shoes are NOT ORIGINAL and do what you want to these will not get exchange, he also stated that if you will put the request it will go to Mr Rakesh Pandu who is in Chandigarh as area store manager he will reject that
These are the type of staff you have in your stores, stating you people strict action should be taken against these people otherwise will go to twitter and consumer court .

1. Issue in shoes is tong comes out Photo attached, need to be replaced
INVOICE no INV28G2017134409484
ORDER NO: [protected]
INVOICE DATE :28/7/2017
HSN:[protected]

Yatin Arora
[protected]

Puma
Puma

Ya
Oct 24, 2017

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