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2.0 135 Reviews

PulteGroup Complaints Summary

34 Resolved
99 Unresolved
Our verdict: When using services from PulteGroup with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PulteGroup reviews & complaints 135

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12:58 pm EST
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PulteGroup drywall/finishing/draining system

I had purchased second hand a condo/2 story in manassas near ten years now. I have had to tell you the drywall is bad the tape is peeled of under the slight coat of paint. It seems that every joint was not mudded and finished. Throughout the two story cond. I have had several problems with the plumbing and heating and now it's plumbing under the the washing machine. Which has caused a leak to the first level and now I need to repair the ceilng again! I have pictures of all these events all caused because pulte delivers a very poor product. I also have found that the laudry room was not completed that the trim on the floor was incomplete the windows were the cheapest ever/screens. The quality is the worst finished product and i'm sure that a home inspection was not good either. I had owned a townhouse as well that was pulte built and it was not any better. But at that time my husband was a very good drywall finisher and he spent his spare time finishing the job right. No more pulte homes for me and I advise others not to expect quality with pulte. Pictures would be made available on a as needed basis.

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PulteGroup they build junk

I'm the second owner of a Pulte townhouse in Illinois which is now about 5 years old. What a dump. Terrible, substandard construction throughout.

Drywall seams between ceiling and walls are separating in every room in the place. The floors squeak (more like groan) in the master bedroom (two different spots), upstairs hallway, dining room and living room. I've lived in 100 year old houses that didn't have floor noise like this.

The stairs between the first and second floor creak so much, I fear I will have to tear out the carpeting and repair.

The kitchen light between the windows isn't even centered and you have to swag it to the side anyway so you can put a table under it. If you leave it in original position the refrigerator door slams into the chairs (nice job by the architect!).

Don't ever buy from this builder. The models look wonderful. The actual homes are junk.

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Acclanea Perry
Macomb, US
Mar 14, 2011 6:35 am EDT
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Itotally agree with all the complaints about Pulte Homes. We purchased from them several years back and our down payment was secured by a bridge loan on our first home. The market basically crashed during the process, but before Pulte would exted the loan 30-60 days, which their companies provided, they started forclosure on our first home. Fortunae for us, we were able to carry two mortgages fo over one year. Within 24-36 months our Pulte home began to show wear; wood peeling, bricks molting, windows falling apart…and my neighbors have had worse problems.

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PulteGroup awful house

Pulte homes sold me a house that rot in structure. Legally I was not allowed to sell it. Due to mold and white flakes from drywall repairs that lasted for seven months my family were evicted into hotel. I was seriously stressed and delivered a baby prematurely in smoky Las Vegas hotel. How come I face punitive damages if I sell defective house, but Pulte Homes hasn't paid for damages it caused? My house lost over one million of its value and my baby got damaged during and after delivery. I would have made it to a hospital if I had lived in that Pulte home, but the hotel was too far away. Baby's respirator, physiotherapy and orthopedic devises were paid by me as well.

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PulteGroup scam

We went to Skybrook North in Concord NC to visit a Pulte Model only to fall in love with this home and actually made an offer, verbally accept the counteroffer, when the sales rep kim powell tried to pull bait and switch on my contract we we asked her about correct numbers she stated that she would get that completed after another appointment because she had no where to print the new contract and low and behold she sold the home to her next appointment, she had to have that contract with her and never planned to sell us the home.

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Acclanea Perry
Macomb, US
Mar 14, 2011 6:37 am EDT
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Itotally agree with all the complaints about Pulte Homes. We purchased from them several years back and our down payment was secured by a bridge loan on our first home. The market basically crashed during the process, but before Pulte would exted the loan 30-60 days, which their companies provided, they started forclosure on our first home. Fortunae for us, we were able to carry two mortgages fo over one year. Within 24-36 months our Pulte home began to show wear; wood peeling, bricks molting, windows falling apart…and my neighbors have had worse problems.

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2:30 pm EST
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PulteGroup fraud

Pulte Home Orlando fl Fraud rip off.
Reasons why you should not purchase a home from Pulte Homes or other builders under the corp. umbrella of DeL webb, Centex homes. If you or someone that you know purchased a home from Pulte homes or Deweb. It’s very important that you take the time to read my post. This could save you thousands! Maybe save your home or even give you the ammo to make Pulte homes purchase that over priced home that you purchased at the wrong time.
Between 11/2007 and 4/2008 Pulte homes sales staff Ripped off unsuspected home buyers in the Orlando area in a community located near the Orlando Convention center called Vista Cay. During the time. Pulte Homes sales staff during the time that the real estate market was declining in the middle of 2007, According to Court documents recorded in public records. Pulte homes sold dozen of homes in the Orlando area at higher sales prices, paying an 8% real Estate commission plus a $50, 000.00 to $70, 000.00 selling bonus to the selling realtor. Now what really took place in this situation? Pulte homes sales staff assisted the buyers in getting a large portion of this money back in their pockets at closing, some of cash I feel went back into the pockets of the sales staff from Pulte. When Pulte Home supplied my Real Estate Company with a sales contract with a much lower commission to keep from raising suspensions. But after obtaining the finial HUD-1 statements provided to the Lenders such as SunTrust and Chase I found that there was sales commissions appeared to go to my company that I never received. The average commission was about $90, 000.00 on a 335k purchase. Sounds a little fishy………….right? I have been a Real Estate Agent for 13 years and Mortgage Broker for at least that long as well.
When I discover I was taxed by the IRS for over 1, 000, 000.00 in revenue that I never received I contacted Pulte home office in Michigan. I was routed to an office in the Orlando area. After a meeting with the VIPs of the company and several emails Pulte informed me that the sales staff did not do anything out of the ordinary and nothing wrong. Well I beg to differ. My questions are as follows.
1. How did the sales contracts and closing statements inflated by 100k get by the bean counters in Michigan? When we all know production builders are all about the bottom line.
2. How does Pulte explain sales contracts that they provided to me with sales commissions about 92k less per transaction then what really happen?
3. What is Pulte doing for all the other buyers that purchased homes in a 14 month time frame that paid far too much? What this did was artificially inflated the value of all the homes sold in this time frame. YOU PAID 100, 000.00 more then what you should have in that time frame.
4. What about the other homeowners struggling to resell condos that are worth less then a 1/3 of what the original cost was.
5. What about the Home Buyers that lost their homes because of Pulte Homes Greed and fraudulent dealings.
This is all public record and I would be happy to review your closing documents to see if you have fallen victim of Pultes Scam. Email me today or have your Lawyer contact me. I would be happy to share copies of the documents that I have. You may be entitled to be a part of a potential class action case against Pulte Homes.
Thanks,
[protected]@AOL

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sa678ghills
, US
Feb 23, 2016 10:09 pm EST

As a parent, you try your absolute best to protect your children from the dangers that surround them in the natural environment. However, you realize you can't possibly protect them from everything and occasionally you're reminded of that when your children experience the minor bumps and bruises that come from simply being a kid. You know this; you accept this.

Imagine for a moment that you wake up one morning to someone informing you that the greatest danger your children face resides not in their natural environment but rather hidden in the walls of their bedrooms or the support joists holding up the second floor of the very home you bought to protect and raise them in. You would be tormented by such information. You'd play the home buying process over and over and over again; attempting to identify perhaps something you may have overlooked. You identified a beautiful neighborhood in a safe town; you bought from a builder that has been building "homes for life and how you live it" for over 60 years; you purchased the former sales office/model home used by the builder to grow this very neighborhood; the county inspectors approved the building for occupancy for God sake. Given all that, you refuse to believe it's possible. Then the results of the independent structural engineering test start coming in.

Destructive tests on the outside of your home reveal that water has been trapped behind the stucco resulting in the formation of mold and rotten wood; hurricane straps, if fastened, were fastened to that very wood that had previously rotted compromising the purpose of its original intent. Further testing reveals that the floor joists had holes literally punched through them compromise its integrity and said to be within distances in direct violation of county building codes. Your home is immediately turned into yet another Central Florida attraction, one featuring construction defects and attended nearly daily by some form or fashion of construction professionals.

Sadly, I do not have to imagine such a scenario. It is a nightmare I continue to live on a daily basis. It prevents me from sleeping, it infiltrates my daily thoughts, it haunts me every time I step foot on my property. Thanks to the binding arbitration clause in our purchase agreement (one we had hoped the odds of using were slim to none - life lesson), I do not have the opportunity to share my story with a judge and jury in hopes of swift resolution. I'm left to wait on Pulte Homes to acknowledge these reports and resolve this matter in a timely manner. How long could it take Pulte Homes to deliver on their original promise of a "home built for life and how we live it?" It would appear they had their chance and failed 7 years ago but I can only hope for a good comeback story. Unfortunately, the "timely manner" I previously referenced may be quickly fleeting for my family and I.

This Thursday we've hired a company to inspect the air quality of our home. Should those results confirm the presence of airborne mold spores found in a random sampling of other town homes in the community as part of the original testing, my wife and I will no longer be able to raise our children in this environment. We will need to uproot them from the area they know, the friends they've grown up with, but more importantly the place they've called home until this matter is resolved. While Pulte Homes has the luxury of debating over their next steps my family and I can wait no longer. I hope none of you reading this post ever experience such an awful and devastating reality. ‪#‎PulteHomes‬ ‪#‎MyPulteNightmare‬

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PulteGroup - fraud

Pulte home orlando fl fraud rip off. Reasons why you should not purchase a home from pulte homes or other builders under the corp. umbrella of dewebb, centex homes. if you or someone that you know purchased a home from pulte homes or deweb. it’s very important that you take the time to read my post. this could save you thousands! maybe save your home or...

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PulteGroup poor workmanship

Bought a new home from Pule. Sun City Texas. Driveway had a crack going from one end to the other. The only driveway on the block with the crack. I pointed it out and was assured that they would replace the driveway.

After 3 years I'm still trying to have them repair or replace it.

Now I'm told that the warranty is only for 2 years. They now will do nothing about it.

What a bunch of crooks. Do not buy a home from Pulte. They are not ethical or honest .

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PulteGroup windows

We bought a house August of 2009 and have had problems with the windows from day one. Our compliants have been taking lightly and they refuse to do anything about it calling it normal. My windows all throughout my house have condensation and have so much air coming through them. NO im not being drastic I have my heater on constantly running and we still need a blanket to sit on the couch in the family room. They have an excuse for anything and everything even before I ask the question. I have mold now growing within the window seal and they call it dirt. instead of offering to have a company of my choice inspect the windows they say nothing and keep bringing the shady company that installed the windows. Lets face it they just don't want to pay the money to fix it nor stand behind their warrenty that they give and they never give anything in writing that's to cover their ### and they can do that becasue it's them against us...Also they put these outrageous claus so it make it hard for us to do anything about it... Our hard earned money down the drain to a shady builder. I would never by a Pulte home again nor Centex since they are one in the same. Buyers beware don't buy... If it's not one thing it's another thing.

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Sari K
Las Vegas, US
Mar 31, 2010 11:21 pm EDT
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Did your Pulte Homes Inc. house have college kid as supervisor during construction, like mine did? Was your customer service personnel totally inexperienced also? My Pulte Homes in Las Vegas was very baddly built. Grout was missing in bathrooms and drywalls turned green with black dots on them! My Pulte Home was more than double the price of my KB home which I sold for a good profit. Customer service for Pulte homes was unable to find the right contractor to fix mold issues, the repair work took almost a year to begin. My house was impossible to live in and sell so recently I gave it back to bank after living in another property (not built by Pulte) for three years. Living in a smoky Las Vegas hotel room caused permanent bodily harm for my baby and his birth and early delivery was caused by stress. I will never buy Pulte Group home again! They should be held responsible for damages they cause and fix problems in timely manner.

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SeenTooMuch
Salt Lake , US
Jan 08, 2010 1:32 pm EST

Check out www.poorlybuiltbypulte.info and you'll find MANY kindred souls!

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10:42 am EDT
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PulteGroup very poor fit and finish

Hands down the worst drywall finish, door frame finish I have ever experienced in my life. We were rushed through our closing and with a bit of slight of hand weren't able to really take the time to fully examine all of the walls, doors, etc. When you have your final walk through take at least half a day and examine all joints and door frames/trim. I've seen better dry walling done by weekenders with little or no experience. Pulte will lie to you, will try to get you to settle for less than you deserve, and will stall, stall, stall in an attempt to run out your warranty. They do not build quality homes and their sales staff are little more than used cars sales people.

Stay away from Pulte Homes. We've fought them for two years and have gotten a number of things corrected, but the quality of materials used and fit and finish does not warrant what they charge for their townhomes.

I read recently where Centex merged with them; hopefully they'll learn a thing or two because the quality is non existant and they don't care. Their response to most things, without saying it, is essentially "tough luck buddy, you were stupid enough to buy from us'.

Whatever you do don't buy a Pulte home.

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Tristan28
, US
Aug 30, 2016 6:57 am EDT

Pulte Homes This House is Falling Apart
https://www.youtube.com/watch?v=6a2e4EHPWM0
My Pulte Nightmare on Facebook

The Youtube video is my house.

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dhgnreal1
Ocala, US
Apr 21, 2011 10:55 pm EDT
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Do you have a mold problem in your bathroom?

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Horrific home
Katy, US
Oct 11, 2010 6:48 am EDT

Eleven years (2000) ago my husband and I purchased a Pulte home in Katy, Texas. Pulte representative rushed us through the walk through. A day later we discovered we purchased a lemon. Pulte representative avoided fixing the repairs. We had over 57 items that needed to be repaired. Moldings were cracked, grout had trash mix in it, hollow floor tiles, leak in master bath, plumbing problems, one neighbors AC unit came crashing through the ceiling a week before they moved in and another neighbor had sewage backup in their master bath, bath tub. I called Pultes corporate office (Michigan) every day for 2 months to try to get things fixed. They totally ignored my complaints. The representative stated over and over, there is no such thing as a perfect home. During 2001 Pulte was featured on the investigative news show "Dateline". Dateline featured Pulte as a defective builder. There were many homeowners talking about the horrible shape their homes were in. Today I discovered I have to replace 1800 sq feet of floor tiles because they continue to sound hollow and the grout is starting to crack. For eleven years I have patched and fix things just to keeo the house decent shape. If my husband wasn't so cheap I would have moved from this wreck of a house a year after we purchased it. Now I am stuck in an ongoing disaster.

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Audrey C.
, US
Jun 13, 2010 4:30 pm EDT
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My son has a Pulte townhome in Ocala. He has owned it for 4 years now and has had nothing but problems with the tile floor and the A/C constantly breaking down. The tile floor had a major crack from the front door to the end of the tile where the dining area is. They looked at it but said basically it was not their problem. And that was more than 2 years ago. I live in a newer community in PBC Fl and some homeowners had problems with the tile floor and the builder came out and put in new tile floors for 3 different homeowners. And they had lived in their homes more than 5 years. My son's A/C was a problem for him within a few days of moving in. It has now been not working for a week. He has a sick child and they won't even send someone out to look at it for him. I would never buy a home from Pulte or Del Webb. We are senior citizens too and thought about their community in Ocala. Never! If they can't stand behind their product, they shouldn't be in this business. Buyer Beware! Pulte you should be ashamed of yourselves! I guess it's all about the profits and not the consumer.

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Whoops
Boston, US
Feb 22, 2010 8:12 pm EST

I feel sooooo bad for you people.

Right out of school, I took a job with Pulte, and that lasted a year. Guess what: they're a terrible employer as well. They lied to me up front about what expectations I could have career-wise, failed majestically with their "training program" and basically forced their lowest level employees to cover up inexcusable construction mistakes. One of the happiest days of my life was when I walked away from that company. Although I must admit that I still do feel terrible about my hand in deceiving homebuyers whilst under their employ.

The construction process was simple: Build a serviceable unit in so many days (I think 3-4 months shovel-to-key was the turnover time in our area) and cover up any mistakes (by any means necessary) so the homeowner signs off, and then it was the Customer Service/Quality Assurance wing's problem under warrantee when the ### would inevitably hit the fan.

As far as Construction was concerned, there were only two things that mattered: Budget & Schedule. The schedule absolutely HAD to be met, and the budget was not to be exceeded. Quality, believe it or not, was never an issue. While it's generally understood that production building has its drawbacks with regards to quality, I believe(d) that anyone spending $250-750k on a new home must feel comfortable that they made a sound purchase, and should ANY problems arise, the company would be there to rectify them. Sadly, that's not the case with Pulte.

Sorry for the reality check people. Good luck.

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Winnyv
Ypsilanti, US
Feb 17, 2010 12:14 pm EST

I wished I did my homework a little better before buying my Pulte home. I am experiencing the same problem with faulty pipes under the sink or the dish washer. I have only been in the home for 2 years whis is passed my 18 months of Pulte warrenty. Pulte refuse to come out to look at the leak or even address the issue. All I received from them was an e-mail that said you are out of warrenty please see the contract that you signed. No one would even return my phone calls you have to do EVERYTHING on the web and ALL you get back is an e-mail. They SUCK and I will never buy another Pulte Home nor will I refer anyone.

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SariK
Las Vegas, US
Feb 14, 2010 10:25 am EST

My Las Vegas Pulte Homes was supervised by inexperienced teenager. Right from the beginning dry walls started rotting and tile floors around master bathrooms turned green with mold from the beige they were originally. Customer service person took seven months to find contractor to fix missing grout and remove mold. House became filled with white toxic mold flakes during repairs and our family was evicted by mold into Las Vegas hotel room. My premature baby was born in hotel and suffered substantial bodily harm. Pulte has refused to pay for my baby's medical condition his birth caused as well as financial loss. If I had sold my moldy house the sale would have been void and I would have had to pay punitive damages as well. Laws are not fair to homebuyers!

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JULIEORLANDO
ORLANDO, US
Feb 04, 2010 2:28 pm EST

Pulte Home Orlando fl Fraud rip off.
Reasons why you should not purchase a home from Pulte Homes or other builders under the corp. umbrella of DeL webb, Centex homes. If you or someone that you know purchased a home from Pulte homes or Deweb. It’s very important that you take the time to read my post. This could save you thousands! Maybe save your home or even give you the ammo to make Pulte homes purchase that over priced home that you purchased at the wrong time.
Between 11/2007 and 4/2008 Pulte homes sales staff Ripped off unsuspected home buyers in the Orlando area in a community located near the Orlando Convention center called Vista Cay. During the time. Pulte Homes sales staff during the time that the real estate market was declining in the middle of 2007, According to Court documents recorded in public records. Pulte homes sold dozen of homes in the Orlando area at higher sales prices, paying an 8% real Estate commission plus a $50, 000.00 to $70, 000.00 selling bonus to the selling realtor. Now what really took place in this situation? Pulte homes sales staff assisted the buyers in getting a large portion of this money back in their pockets at closing, some of cash I feel went back into the pockets of the sales staff from Pulte. When Pulte Home supplied my Real Estate Company with a sales contract with a much lower commission to keep from raising suspensions. But after obtaining the finial HUD-1 statements provided to the Lenders such as SunTrust and Chase I found that there was sales commissions appeared to go to my company that I never received. The average commission was about $90, 000.00 on a 335k purchase. Sounds a little fishy………….right? I have been a Real Estate Agent for 13 years and Mortgage Broker for at least that long as well.
When I discover I was taxed by the IRS for over 1, 000, 000.00 in revenue that I never received I contacted Pulte home office in Michigan. I was routed to an office in the Orlando area. After a meeting with the VIPs of the company and several emails Pulte informed me that the sales staff did not do anything out of the ordinary and nothing wrong. Well I beg to differ. My questions are as follows.
1. How did the sales contracts and closing statements inflated by 100k get by the bean counters in Michigan? When we all know production builders are all about the bottom line.
2. How does Pulte explain sales contracts that they provided to me with sales commissions about 92k less per transaction then what really happen?
3. What is Pulte doing for all the other buyers that purchased homes in a 14 month time frame that paid far too much? What this did was artificially inflated the value of all the homes sold in this time frame. YOU PAID 100, 000.00 more then what you should have in that time frame.
4. What about the other homeowners struggling to resell condos that are worth less then a 1/3 of what the original cost was.
5. What about the Home Buyers that lost their homes because of Pulte Homes Greed and fraudulent dealings.
This is all public record and I would be happy to review your closing documents to see if you have fallen victim of Pultes Scam. Email me today or have your Lawyer contact me. I would be happy to share copies of the documents that I have. You may be entitled to be a part of a potential class action case against Pulte Homes.
Thanks,
DJFERRARA@AOL

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chirel27
, US
Jul 25, 2019 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Shirley. I purchase a Pulte nightmare in GA. chirel27 at g mail.

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James Ponzi
Denver, US
Jan 21, 2010 3:22 pm EST

I have had a roof leakage problem with both Pulte Homes I sold in Denver CO. I am a Realtor, and will NEVER sell another Pulte Home, much less even take a customer to their communitites. If you are in the process of purchasing a Pulte Home, I urge you to reconsider. They don't stand behind their product; Buyer Beware; pull your contract with Pulte before it's too late.

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The Senaa
Concord, US
Oct 15, 2009 7:57 pm EDT

We own a Pulte in the East Bay, SF CA.

This house is a nightmare. We have owned it for 9 years, and it is 11 years old. We have had leaks before which were under warranty and were fixed. NEVER TRUST PULTE. We just found out that they tarred the leak, and did not fix it. They also laid the felt, stuccoed, and then laid the tiles over the stucco so now in 10/09, we have water leaks. The roofer brought down pounds of stucco debris that made holes in our roof. Where is Pulte? Gone...

Out lock fell off the door, and the locksmith used by Pulte was out of business so guess who paid $700 to install new double locks? You guessed it, not Pulte.

We bought the house when it was 18 months old so we were not covered under the lifetime warranty. Guess how many windows we had to replace? Try 44 out of 52! Do you know how much 44 windows cost? Way to go Pulte.

There was a leak under the kitchen sink which the previous owners successfully hid from us and the inspector also missed which also cost us money..

We paid $650K for this house in 5/2000...

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PulteGroup pulte lean on the wrong home causing refi slow down.

Pulte has leveled a lean against my title and it is for the address 1180 Carnival, My home is 1180 FESTIVAL ROAD, as you can see there is a great difference in the addresses. This lean involves cabinets, for the sum of $24.08, I have never have any cabinet work done at any time since move in to this home.
The paperwork was filed improperly the “Legal” describes my property but the “address” is for 1180 Carnival.
Since this is not a lean against me or my home I want it lifted immediately. You are causing me great hardships with this bogus lean on my home.
Contact me at [protected]@msn.com and I will send you the document that was wrongfully filed against my home.
Bellow you will see the refi group who is asking about this lean.

Subject: 6012925 [protected] JPMORGAN CHASE REFINANCE
> Date: Thu, 9 Jul 2009 09:02:55 -0700
> From: [protected]@firstam.com
> To: [protected]@hotmail.com
>
> Hi,
>
> I have attached the Claim of Lien for your records. After looking
> closely at this, the balance owed is only $24.08. We don't worry about
> these small amounts to clear your title, but you may want to someday
> find out if this was released as it appears on your title exam with your
> name and legal.
>
> I will obtain a quote for the survey and let you know when received.
>
> Debbie Bailey
> Curative Representative
> First American National Lenders Advantage
> 1100 Superior Avenue
> Cleveland, OH 44114
> Toll Free [protected] x 7117
> Direct [protected]
> Fax [protected]
> [protected]@firstam.com
>

> -----Original Message-----
> From: digitalsender.lenders.[protected]@firstam.com
> [mailto:digitalsender.lenders.[protected]@firstam.com]
> Sent: Thursday, July 09, 2009 12:37 PM
> To: Bailey, Debbie
> Subject:
>
>
>
> -----------------------------------------------------------------
> Please open the attached document.
> This document was sent to you from First American Equity Loan Services.
>
> Sent by:
> Number of pages: 3
> Document type: B/W Document
> Attachment File Format: Adobe PDF
> To view this document you need to use the Adobe Acrobat Reader.
> For free copy of the Acrobat reader please visit:
>
> http://www.adobe.com
>
> For more information about First American Equity Loan Services please
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At the time of closing on my home there were not leans or leves. the title was clear and free. This lean is immproper, please correct this.
Please send me a copy of the filed “Release of Lean” which will clear my title.

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PulteGroup scam and cheating

Bought their home new in 2003. While doing a very quick(due to closing) walk through the house, we already found a closet door had been busted; access door to the attic was half painted and garage floor was full of small chunk of ductwork cement. The construction manager at that time promised us it will be taken care of by the time we get back from our closing. Not quite! The garage floor wasn't completely cleaned up! One of the key that was given to us wasn't fitting properly which eventually broke off inside the padlock.

After a few weeks, we started noticing more imperfections in our house. Dishwasher wasn't hooked up right, i.e., we can't use at the first time; carpet wasn't properly installed, i.e., some corner area weren't covered correctly and some edges can easily pull it off by fingers. Kitchen countertop wasn't straight; bathroom towels handle started to disassemble and still could see the pencil trace where it was marked. Masterbedroom floor on one corner has a ductwork hole where it was just covered by the carpet. Corners started cracking in less than a year. Driveway started to crack in less than a year and half.

We complained of course but have to put up with different people and frustrations before we were listened to. Still, half of the 'warranty service' came back because it was only a PATCH work. It's no longer under 'warranty' and they wouldn't come back! We thought we were buying a quality home but we were so wrong. If quality wasn't our goal, we should have went with other builder like Richmond Homes AND for a cheaper price.

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Ron 608
Georgetown, US
Jan 28, 2010 4:50 pm EST

We bought a home new from Pulte. I pointed out that the driveway had a crack in it. Two car driveway and both sides were cracked.

I was assured that it would be repaired. Well it has now been 3 years and I'm still trying to get them to fix it. Had the company out today. I was now told that it is out of warranty and they will do nothing about it.

What a bunch of crooks !

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7:51 pm EDT

PulteGroup sun city texas community association modification committee harassment

Three years after moving into Sun City, Texas, the Community Association Modification Committee is citing non-compliant installation of satellite TV dishes based on location and color of wiring. No guidelines were provided at the time of purchase and the home buyers relied on the Direct TV technician to install and hook up the satellite dish. Efforts to comply are encountering nitpicking objections to the color of the wiring on a satellite dish at the back of the house bordering on a neighboring ranch where only deer and cattle can see the dish!
I recommend that anybody thinking about purchasing a home in Sun City Texas reconsider fast. There are a lot of us who are disillusioned by the over-reaching Community Association-appointed board members in decisionmaking. The behavior of the Community Association Modification Committee reflects the authoritarian character of the place. Retirees should not have to surrender autonomy to live in Sun City Texas!

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Cindy Beall
Georgetown, US
Jun 11, 2015 8:56 pm EDT

If the harassment continues, I will have to move. It will be a great expense to me that I feel is even more harassment.

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Cindy Beall
Georgetown, US
Jun 11, 2015 8:53 pm EDT

I had my Landscape approved a year ago. It was a very humbling experience since I am a Landscape Architect. I spent a fortune.on all the plants. They are all well established now. I got a letter in the mail today saying they are not on compliance. A YEAR later. I have 4 ruptured disk in my back. There is no way I could dig all those plants up. I drive around Sun City every day to see what is allowed. Wonder if some people are allowed and others not? That would be Illegal.

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Rigglets
, US
Jul 26, 2014 9:58 pm EDT

What I think is SO petty is - we planted a Texas Red Oak in our backyard 6 years ago, along with another sanctioned tree. The Red Oak died within 2 years. We've left it while we've tried to decide what tree to replace the Red Oak with.

The tree we've decided on is 'not on the approved' list so we have to have 'approval' to have it planted. If we'd had the new one die and wanted to plant the Red Oak, we would not have had to have approval.

I think these Chairmen of these silly committees really get of on power trips. I should not be planting a tree in my back yard that maybe 4 people around me might see? Who cares what the neighbors plant?

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Gardenbug
, US
Oct 17, 2010 10:49 pm EDT

Isn't it ridiculous - we went through the exact same thing, the CC&R's committee just makes rules as they go. They changes rules as committee members change every couple of years as new members get new pet peeves and grivances, then change all the rules to suit themselves again and again. No consideration is given to the original residents who moved in with none of these silly, petty rules in place when they arrive in Sun City. The range of the pettiness is stunning, from where the TV satellite should be placed regardless of it's orientation to the sun (which is the only thing that should be considered), to what color the electrical wiring is, to how many watts each light contains on the side walk lights in front of your home. New committee members go way over and beyond what is necessary and I might add decent, when you should regard people's rights to be individuals and leave them alone. We have found that way too many people just do not have enough to do in Sun City, so they worry about what their neighbors do way too much, how the rules read, and on and on it goes. If we had it to do over, we would "never" move into another "all senior" community again.We liked the sanity of living where people had enough of a life, that they did not feel the need to run yours.

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Pturner8
Georgetown, US
May 11, 2010 1:22 pm EDT

Gene...there is such a thing as Karma...your time is coming!

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Gene
,
Oct 17, 2008 10:26 am EDT

You would have known the requirements for roof mounted dishes if you would have read the CC&R's when you purchased the house. Either live with the rules you agreed to when you moved in or move out.

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PulteGroup poor quality of the product

We have had a lot of negative experiences with Pulte's home construction. It seems they have undersized the ducts on our home and not provided appropriate dampers to adjust the airflow appropriately (it would cost about $8000 to repair that, but we have chosen not to do that). The air conditioner failed after only 6 years to the tune of about $6300. The main sink faucet valve broke as well. Overall we have been pleased with the home but the appliances (A/C) and fixtures (sink faucets) seem to be poor quality.

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Yvonne Bradley
28031, US
Feb 13, 2009 2:36 pm EST

I as well have had the incorrect duct work installed in my Pulte home in Cornelius NC. While it was under warranty I had alot of work done to it to attempt to have this corrected. It works somewhat better but is still not great.

Now I have another problem, the shingles are falling off the roof. I hired a roofing contractor and they went up to look at the shingles and said that the shingles have one nail in them only. They are essentially not nailed down. I have called today to the local customer "care" center and they recited the warranty that it is only warranted for one year for workmanship.

I am going to take this as far as I can even if I sue in small claims court. I wanted you to know that I am extremely dissatisfied and very unhappy with this builder. I would not recommend them to anyone.

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PulteGroup I'm done with them

I've recently started the process of buying a Pulte Home. I paid my deposit and I was hounded by Pulte Mortgage right away. I needed to provide my life history right away. I understand why they are doing this in this market to protect themselves but it seemed odd because I may or may not have chosen to use Pulte Mortgage.

I guess they knew I would consider they are offering incentives to help out with closing and points.

Be careful when dealing with the mortgage team in Denver. They are the most unprofessional group of people I've ever worked with. They will play a shell game with you to try to recoup their incentives they offered in a form of a fee or higher interest rate. This is an aggressive bunch and the culture there is to be pushy and intimidate you. Most people don't like conflict so this technique works well for them. You can definitely get a better rate from another bank but the illusion of an incentive keeps people from jumping. I was going to switch but I already locked into a rate and the rate was much higher by the time I figured things out.

I would recommend that you get a good faith estimate before you give them your deposit money. Actually, I've learned my lesson and will not go down this road in the future. I'm done with Pulte and Pulte Mortgage!

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Joey lee
Buckley, US
Apr 04, 2021 11:59 pm EDT
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Wish I hadn't put earnest money down now I'll have to walk away and leave it on the table. The realtor lied to us saying there was a view and that we could pay for the upgrades seperate from the mortgage the loan person said no can do. WTF

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ss warren
, US
Aug 27, 2019 7:30 pm EDT

Buyers beware of Pulte Homes in the north Texas area. They poured my foundation and it is full of cracks running everywhere. I want my $10, 000 deposit back since this is Pulte's fault. The home is in Del Webb Frisco Lakes. Also, the wood for the framing they used looked like seconds or worse. I did my due diligence, i.e. sold my home in less than 90 days, etc. I would NEVER encourage anyone to buy a Pulte home. I have pictures and will be glad to share them.

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NoMorePulteCAK
, US
Aug 11, 2019 3:29 pm EDT

Do not buy Pulte. I am a retired attorney with some experience in construction litigation and I have never in my 35 years of practice seen anything like what I have endured. Purchased a new home from Pulte and the defects were too numerous to list, but I had to close because I had to move out of the temporary rental I was in. Pulte was already months past due on the closing date, having sold my house in reliance on the closing date provided by Pulte. Two years later, as defects continue to be found, including electrical that blew out the day after closing and the roof that leaked taking out the garage ceiling and electrical, repairs of holes in the walls, paint everywhere like a 5 year old had done the job, crooked walls, severely defect, damaged granite, I gave up possession of my house to Pulte to replace 1500 sf of tile that delaminated. The job was to be 4 weeks. It is now 4 months, and the second new floor was so bad it had to be replaced with a third. Now Pulte is refusing to repair all of the damage caused by its floor repair, and will not seal the grout that I had previously sealed. Pulte is also refusing to repair the roof which a sub said needs to be partially torn off and cleaned up to stop leaks and to replace the transom glass door that its subs chipped. The door cost about $10, 000. So, here I am without even possession of my house while Pulte thumbs its nose at me. I have hundreds of photos, but they do not do justice to the two years of suffering and waiting for subs and the poor work they did and do on dozens, perhaps hundreds of items that need repair. I will never be able to sell this house given its horrible repair history and Pulte's nose picking and thumbing.

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chirel27
, US
Aug 18, 2019 4:06 pm EDT
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Hello I am having the same issues along with about 20 other neighbors in GA. I 'd like to connect with others. This is happening throughout the country regarding Pulte and nothing is been done. Please email me at chirel27@gmail.com we need to start a work together

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NoMorePulteCAK
, US
Oct 19, 2019 2:23 am EDT
Replying to comment of chirel27

Sorry. I did not check back on my posting. And now see you have requested to connect. Delighted to do so, but your address is protected, so I am not sure how we can get together. I have been talking to various lawyers, and prepared to spend money to fight Pulte and its incompetent subs at every level--licensing with the contractors' board, arbitration and lawsuit. By the way, the third floor it installed was a disaster with gaps between tiles that vary from 1/8" to 1/4", two tone grout that makes it look dirty, gaps in the grout and serious lippage problems throughout. Its an eyesore to say the least.

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tahuff
, US
Nov 10, 2020 1:19 pm EST

I am interested in your issue with your floor. I have an engineered floor that had delaminated by the time we moved in. Pulte has fought tooth and nail to not replace the entire floor even though their own subs say it can't be piecemeal repaired. How did you get them to at least agree to replace the floor. Arbitration looks like my only remedy.

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Monica2013
, US
Jul 28, 2019 6:30 am EDT

I think we all should file a lawsuit against Pulte. Class action so we can put them out of business to stop this from happening to any one else

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Matt's Mom
, US
Jul 23, 2019 8:42 pm EDT

I agree with all of the above. I made a $260, 000 mistake.

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Mantis Queen
, US
Jun 23, 2019 4:43 pm EDT
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We just went through the exact same thing. I wished we saw this earlier. We had to play over two months worth of He said/She said with the Mortgage, builder, sales, and title. The title company prepared us for official closings twice. Only to be told, day of, by the Colorado Mortgage company they need a whole list of other information from us. We had to scramble and rearrange our lives twice last minute.

They would then say, "One more week!" "Two more weeks" "Definitely will be done next Friday." "We're waiting on the builder." Then we'd call the builder because he's a friend, he'd say "The house is ready." We called the title company and they'd say, "Ask the mortgage." We'd ask the mortgage and blame the builder or title company. The sales team had absolutely no idea what was going on.

They're keeping our earnest money due to our "approval." Though we were never officially approved. It's just a time consuming waste. If you were unfortunate enough to work with Pulte. You'll need that lawyer.

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Julie Y
, US
May 15, 2019 2:43 pm EDT
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My apologies to those trying to make an informed decision with all this negative information and the length of this comment.

Is anyone currently considering filing a lawsuit for construction defects and poor performance? We just purchased the Pulte/Centex Oasis model home on 2/14/19 and it's been a series of shoulder shrugging and ridiculous excuses from day one. We are having some major drainage issues and with landscaping; poor quality sod (it's actually 80% weeds not actual "sod"), improper grading and installation and flooding after lawn irrigation and rains. Elvin Fisher actually had the condescending audacity to tell me he has seen lots of poor lawns. Right then I knew what kind of person I was talking to. My response to him? "I don't give a crap about other people's lawns I care about mine! We just shelled out almost $300K for a new home AND LAWN and that's his response? Now the A/C Compressor is making an unusual noise, that started 2 nights ago. I took a time/date stamped video with sound and sent it to them.

All the subcontractors are definitely C grade or below. The painters were the worst I've ever come across. They carelessly slapped paint on everything, door hinges, drops on cabinetry, floors and the baseboards weren't washed before painting so construction dust is now under the paint and looks awful. They will need to be sanded in order to be repainted without defects. All the granite truly is very poorly processed. There are pits everywhere in all these surfaces. This is our 5th home that we have owned and we have had granite in other homes that were as smooth as glass. Pulte/Centex needs to stop rewarding their vendors' poor performance and hold all of them accountable or just fire them.

We put in warranty tickets for a hazardous microwave installation. The appliance installers drilled the holes so large in the upper cabinet and they knew they screwed up when I saw two washers "trying to cover the holes" and support the microwave and failing miserably. When the microwave falls it will land on the smooth top stove. We requested a new cabinet instead of even bigger washers on the bolts. The service ticket was sent to the appliance technician who called at the ungodly hour of 7:00 am wanting to come and fix the microwave. I told him there is nothing wrong with the microwave. The cabinet needs to be replaced. He was confused and said he had to contact his dispatch. That was three days ago and no further response.

Another warranty ticket was for the under cabinet lighting one of the lights just stopped working. So the electrician shows up at the door (two days ago) and reports he is at the house to fix an electrical issue in the laundry room. I told him I don't have an electrical issue in my laundry room! These people are clueless and Pulte/Centex wants me to let them into our home to "fix" things that shouldn't be broken to begin with? Nope. Send people who know why they are there and with an actual work order in hand and we're good to go.

Here's our assessment so far: Cheap + sub-standard job performance = Pulte/Centex. Very frustrating. We've given them 2 weeks to properly address all our concerns or we are hiring an attorney. Our neighbors have decided to join in our landscaping battle. We are now documenting everything with emails and time/date stamped videos. No more friendly chats on the phone or in person that becomes a case of he said/she said in a court of law. Just saying.

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Vincent J
, US
Jun 17, 2018 5:23 pm EDT

Sun City, TX
Pulte Home Air Conditioning issue: 6/8/2018 My new air conditioner runs continually when the temperature outside reaches 95 degrees f. A/C technician visited our home as a result of my request for a system check (about 10 days after taking possession 6/1/2018) and confirmed that the system had not cycled during the 1 hour he was examining the system (about 4pm on a 95 degree day). According to his written report (which I send to the Pulte warranty department) the system was running within all normal specifications EXCEPT it was not cycling on and off (a classic example of an undersized system). He stated the system should have cycled 3 or 4 times over the 1 hour time period he was examining the A/C. Also, Pulte says their engineering shows that the system should be adequate. However, I know of one important flaw in their implementation of these simulations (US. department of energy) that drastically bend the results of their simulations (empirical data is after all the ultimate benchmark). Predictions in models are always lacking in base facts and can only produce good results when all factors are incorporated into the model.

If you have purchased a Pulte home in Sun City within the last 12 months – e.g. before your 1 year warranty expires, and your system is running continually when the temp reaches 95+, you may have an undersized system and notice should be given with proper documentation (technician's report) prior to the end of your warranty. We will see if anything can be accomplished with public exposure of what appears to be a flawed implementation of HVAC engineering. Other avenues may also be pursued .

FYI: my new home is an estate series home with approximately 2800 sq ft of living area and has a 3.5 ton air conditioning system installed. I also own a second home in Sun City, TX. This home was built in 2009 and has 1850 sq ft of living area and it also has a 3.5 ton air conditioning system installed. That system runs satisfactorily.

There is a lot more to this story that will be forthcoming as time permits and as the story unfolds.

BTW: I own a small real estate company that rents real estate, renovates residences, flips them, and performs all types of maintenance of these residences. I have had a CO real estate license, ran/run the above business for 30 years, and can fix and/or install just about anything in houses (with help from talented people).

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Ron Dilling
, US
Mar 09, 2018 2:19 pm EST

Purchased a Pulte home in 2014. Fit and finish was poor. Doors were not installed properly. They used level C sub-contractors and just stood back to see how much they could get away with. Kitchen Granite was low quality and they have refused to acknowledge. I could go on and on so do yourself a favor and don't buy Pulte.

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IreneWam
, US
Nov 27, 2017 5:28 pm EST
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The bathroom smells like a sewer with the worst smell coming from under one sink in the master bedroom. Pulte sent their plumber since we had only been here 10 months and the visit ended without resolution. The plumber told us that there may be a dead animal in the pipes and when I asked why the smell is not there consistently and the plumber stated the wind may be changing direction. Basically what he was saying did not make sense. I disconnected the pipe under the sink to see if any debris was in the trap and there was nothing. I poured the cooking oil the plumber suggested we put down the drain in the laundry room drain but that has not resolved the issue. The smell can be unbearable that we sometimes have to open the bedroom window at night in order to sleep. I have now called the Naperville district to see if they can assist. An aside note, only use Pulte mortgage as your last resort. They were extremely unprofessional and aggressive bordering on bullying one through the application process.

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PulteGroup lowest bidder

Drywall

The drywall of the residence appeared 'wavy, and not straight' when pulte was advised of this problem we were advised the drywall on the lids (Ceilings) of some rooms would need to be replaced, some rooms would be floated, and re-textured. Upon removal of the drywall on several ceilings (Master bedroom, upstairs loft, northwest bedroom, southwest bedroom) the framing / structural members were exposed. Upon viewing the way the framing was completed we found other major issues that were the underlying cause of the 'wavy' drywall. The structure of the house was not correct, causing the problems. (Which changed the promised repair time from 14 days to almost 3 months). Pulte never offered any 'alternative' living arrangement while the re-construction was being completed, so we were living in the home the whole time, enduring dust, floating fibreglass fibres released when the ceiling insulation was released by the removal of the ceiling drywall. *note* aside from the mess, the sub-contractor removed the ceiling light fixtures, and the smoke detectors from the home (Creating an issue of safety to the occupants, my family), the drywall contractor stated he did not have a license to reinstall the fixtures, and pulte would have to have an electrician reinstall the fixtures and smoke detectors. They stated it would take 3-4 days to get an electrician to do the work, in frustration I have a working knowledge of electricity, I reinstalled them my self (Good thing, as the original electrician had not ground any fixtures, as they are in plastic boxes, it was not possible the box could be grounded either).

Plumbing

March 6, 2006, pulte calls a sub-division meeting, inviting all people who live in our subdivision to attend, there will be refreshment served.

Finding out the meeting was to advise of a 'code violation' in the plumbing system. A plumber had 'discovered' a deficiency in the drain system, and numerous homes were affected. The problem was optional bathrooms, if you home has 4 toilets, it should have a 4' drain line to meet code, but it was found that most only had 3' lines, and they would be checking all the homes that meet this criteria. Only 1 home was found to actually meet the code, 35+ other homes did not. Pulte proposed a 'fix' which included a second 3' line from a toilet that was closest to an exterior wall (Some were powder baths, some were master baths depending on the home floor plan). The repairs to this home were to the master bath, which meant the toilet was to be removed, jack hammer a hole in the monolithic slab, dig a trench down the side of the home, tear out a large section of the driveway, as well as about 40% of the landscaping, dig a trench and install a second drain line. 4 days is what was promised, took over 6.

Cleanup of this was only partially completed by the pulte hired cleanup crew, when asked to complete the cleanup the subcontractor stated they had 'specific instruction to only clean the affected rooms (My master bath), although the contractor had tracked dirt, dust into 2/3rds of the lower floor of the home, they would not clean any additional. Including the garage floor, exterior walls (Due to the concrete cutting saw spewing dirty water over the entire front of the home and garage doors, as well as the concrete contractor splattering additional over the same. My family and I spent 3-4 days cleaning, pressure washing, dusting, and vacuuming the home.

Havc

Insufficient furnace upstairs

Insufficient evaporator coils (Both upstairs as well as downstairs)

Insufficient ductwork (Including return air ducts)

Manual left in firebox, causing a fire (Luckily enough I realized the smell of burning paper has a different smell than a new furnace, I extinguished before it totally burned down the home), fire destroyed all internal wiring of furnace.

All items listed above were presented to pulte in a formal request in june of 2005, after 15+ trips of pultes sub-contractor all items listed above were replaced (Piece by piece) final correction made to equal formal request december 2006 (Approximately 18 months of trial and error to get to something I made specific request for in june 2005).

Pulte had an independent company analyze my home, I made a formal request to receive a copy of this report, un-edited, and that pulte would follow the recommendations of this report to the 'letter' prior to allowing pulte to do any further testing.
Pulte representative agreed to provide a copy of this report, and to follow the recommendations of the report (Verbal agreement, and a handshake). I have yet to receive a copy of this report, even after they replied to a better business bureau complaint I made, in their response they stated we are engaging with an expert company as a third party inspector to perform an analysis and render a report. This process will be solidified within the next two weeks and any information will be communicated to the customer. This text was copy and pasted from that response verbatum.

Structural & framing

Major issues with the framing of the home, it was exposed when the drywall was torn out. Wide gaps in members, misaligned trusses, improperly installed trusses and floor joists. Pulte used a band aid approach to fix the problems, straightened what had to be straightened, and then just 'shimmed' the other to get the drywall straight...

Windows

This is an issue which is still in 'discussion'.

The facts:

Pulte has admitted the subcontractor who installed the windows did not follow the manufacturer's recommendations in the installation of the windows (Another issue that involves 30+ homes in this subdivision).

Pulte has agreed to replace all operable (Which means the window can be opened to allow airflow) windows.

At issue it the way in which pulte proposes the replacement of them.

I have proposed a more cost effective repair to the home which has no potential for problems with the stucco. Is more time friendly, and has no negative connotations.

Pulte's proposed repairs 4 weeks, major destruction to the stucco system, and an additional potential for weather ability problems, as well as potential for water intrusion. And in my humble opinion there are still questions of whether the repairs meet both manufacturer's recommendations, and local codes.

My proposed repair, 2-1/2 to 3 days of construction, very small amount (If any) stucco repair, lowered potential for weather / water intrusion. Cost equal or less than pulte's repair.

Stucco

Cause original window installer did not follow manufacturer recommendations for installation of the windows.

The stucco is an issue that is still in the discussion stage. There are no major defects in the stucco (Yet), but pulte's proposed method of repair has a potential for problems (As admitted by a pulte rep). The representative from pulte has made statements 'it's our (Pulte's) problem, we own it.' '... I understand what you are saying because there is a dry joint there, there is a potential for cracks, and we can't stop that, there no way in the world to stop that.' and the biggie 'I can't guarantee your home is going to be a hundred percent.'

I have proposed a more cost effective repair to the home which has no potential for problems with the stucco. Is more time friendly, and has no negative connotations.

Pulte's proposed repairs 4 weeks, major destruction to the stucco system, and an additional potential for weather ability problems, as well as potential for water intrusion. And in my humble opinion there are still questions of whether the repairs meet both manufacturer's recommendations, and local codes.

My proposed repair, 2-1/2 to 3 days of construction, very small amount (If any) stucco repair, lowered potential for weather / water intrusion. Cost equal or less than pulte's repair.

In conclusion pulte uses band-aid tactics to repair problems. The first 2 years of our living in the home was not an enjoyable experience. Floor plan is great; the 'curb appeal' is great. The underlying home questionable at best.

I have had numerous independent contractors to my home for their opinion, all have the same basic statement 'these houses were built by the 'lowest bidder.'

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John Kirkbride
, US
Jan 21, 2024 11:36 am EST
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1/15/24

In the Pulte development of Babcock Ranch, Water is flooding into my house. It's due to the yard is graded towards the house instead of the pond. The Road is flooded at the catchment basins. They are clogged with construction debris.

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Annette Morales Corvin
, US
May 06, 2023 4:33 am EDT
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I know that this is a construction site in progress, but this is ridicules. I keep getting nails or screws in my tires. This is the 3rd time that I have to take my truck in to get my tire repaired. Can the workers try to pick up after themselves! I keep finding nails, screws and other sharp objects on the streets. I'm tired of fixing my tires.

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Use this comments board to leave complaints and reviews about PulteGroup. Discuss the issues you have had with PulteGroup and work with their customer service team to find a resolution.