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Publix Super Markets review: poor service, check out etc. 55

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Author of the review
12:00 am EDT
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The last 3 times I have gone into Publix to pickup a few items, the check out lines were ridiculously long. Tuesday night topped it all. There was 9 people with groceries in the 10 Items or less "speed lane". When the store mgr. finally got on the PA system for the second time, the line shortened to 5 people. Add this to the nonexistent service at the Deli, the pre-made Deli salads that are brown-edged, the small cramped aisles, along with the half-molded bakery items still on their shelves.

Publix employees themselves do not even buy deli salads. I can get in and out of Albertson's and even Winn Dixie with a few items quicker. I can even get through WalMart's cashier-run check out with a week's basket of groceries faster that I can get out of Publix fwith 3 items.

Since Publix does not have think it needs to hire more workers and/or declines to raise their wages so that employees will stay, they have finally lost me as a customer after about 12-14 years.

After shopping at Publix for many years I have watched it decline steadily and dramatically in recent years. I have finally had it. I will no longer shop for anything at Publix. I may have to drive further but it will be less stressful.

Store details:

Publix Supermarket
741 S. Orlando Ave.
Winter Park, FL

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55 comments
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Sherry Fogleman
INDIANTOWN, US
Dec 09, 2023 11:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I like Publix but my biggest complaint is why do they charge $16.49 for 20 pieces of small chicken wings? The wing is cut in 3 parts, the wing tip must be discarded and is not a part of the “20”pieces. This is $1.65 per “small” wing.

This is ridiculous!

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Jack Klompus
, US
Dec 03, 2023 11:48 pm EST
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Not only high extortion prices that go up every week, now no cash back at their new self serv checkout. Walmart will give you $100 cash back at self serv checkout, even if only for a candy bar. Anyone shopping at this dump must be out of their mind. If you ask why, you get some arrogant flunky and excuses! If it wasn't for Yankees they'd go broke.

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Tonja Jones
, US
Aug 15, 2023 7:23 pm EDT
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Kathy in the pharmacy was very rude you ask her a question and she give you a rude answer and then she say it very loud you don’t have insurance it’s just so wrong for her to work there she doesn’t know what customer service is

It happen 8/9/23

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Anon259
Louisville, US
Aug 09, 2023 9:40 am EDT

Managers at the Partin village location in Kissimmee mistreat their employees a woman was yelling at my sister who is an employee who was in the verge of tears. Please send this to corporate this makes me scared. I fear for her.

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qergwertgwsdgw
CAPE CORAL, US
Apr 16, 2023 12:10 am EDT
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My Dart coffee cups leak out of the bottom and sides. How do you sell coffee cups that leak coffee on people's clothes. Are they going to pay for my ruined pants because they are cost conscious? How many pairs of pants that are not worth suing over have been ruined by their cheap purchases. It is guaranteed they know. It happens on every cup.

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Logan's Steakhouse Dissatisfied
, US
Feb 22, 2023 10:55 am EST

No appealing, Valentine's Day cupcakes at Publix, I went to bakery, they told me everything was on the floor, as I went to look at these cupcakes, they looked horrible to the eye, nothing I wanted to take to my grandsons schools. I went back asked again, the bakery person told me no mam, I told you that is all we have.Order, put your name on it.

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Paul Coyne
, US
Oct 29, 2022 10:59 am EDT

The Ives Dairy Crossing store.

I shopped there this morning and Cleonore charged me for a lemon .99 cents but never put it in my bag.

Paul

[protected]

🤔

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judith katz
, US
Jan 18, 2020 10:32 pm EST

I shop this store 1 or 2x a week & they are always out of the
1% half gallon milk & Eggo regular size pancakes. This has been
about 1 month that I recall. I will have to go elsewhere. They do not
keep the shelves filled, there is always something missing.

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kittied1
, US
Jan 01, 2020 3:27 pm EST

I purchased a gallon of Publix drinking water and it was normal clear looking, I went to drink it today and it looks like algae growing in it and it is green! It is NEW and Sealed! The expiration date is March 30, 2020. I am very concerned, because I drink a lot of Publix water, and don't know what poison I have consumed!

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Lakesha Oliver
, US
Aug 11, 2019 8:13 pm EDT

Store employees ignoring African American customers. Not speaking making eye contact. Acknowledging their presence period. Then when you greet them their faces ball you feel such hostility shopping for groceries unnecessarily.

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cheryl marin
, US
Jul 07, 2019 1:21 am EDT

The ready fried chicken in the box, used to be great. Most of the 8 pieces were fresh cooked, and juicey. Now, the chicken pieces are tough, not freshly cooked, mostly breading, very little actual meat. Publix used to have the best fried chicken. I hope store will correct this. I miss my good chicken. I don't want anything.

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Adelariva
, US
Feb 11, 2019 10:46 pm EST

I was drinking water poured from a newly opened gallon of spring water and couldn't figure out where the "pond water" smell was coming from. I opened the gallon to find the smell coming from there. I can't determine if it's sewer, pond or a combination, but it is horrible.

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Nadine Gaivis
, US
Dec 12, 2018 8:08 pm EST

David from 6905 collins av Miami Beach Fl didn't let me go in with my emotional support dog. The mojority of the times I go to Publix with my dog. I went Thursday November 15th at 7pm and did shopping.

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Danwpbfl
, US
Nov 19, 2018 2:55 pm EST
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Unbelievably rude management team when applying for employment. Inquire for more info.

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Anonymous0954
, US
Nov 14, 2018 3:36 am EST

290 and surrounding stores don't feed the starving lobsters so they don't have to clean the tanks.

This is cruel.

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Concerned Customer36
, US
Oct 31, 2018 10:59 am EDT
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I find this food display offensive and racists.

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Fredi Manso
, US
Oct 23, 2018 3:50 am EDT
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What's the point of having online ordering if I have to wait in line when I get in. Second time that happens. I have never had to wait in line when having an online order. Refuse to shop at publix anymore.

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Betsy Purdie
, US
Sep 10, 2018 10:58 pm EDT

Hair ball was foond in frozen yogurt purchased from Publix in Lexington, SC. Unfortunately I found out after taking a bite. Absolutely disgusting.

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Briane goetzendanner
, US
Sep 10, 2018 9:45 pm EDT
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I got to steak n cheese from the public on 34th street an 17ave the sandwiches were a online order they were horrible I wouldn't feed a do that sandwiches if I was a white young lady will my sandwiches have been made better it was throw together an cold I'm very upset never expected this for publix stores

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Vanexa Villagra
, US
Sep 02, 2018 12:26 am EDT

I understand that an organic product may contain dirt however, after washing it at least a dozen times there was still a bunch of dirt. I bit into a rather large grain of sand. Thanks in advance for your attention.
Luis Villagra

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Hal pierce
, US
Aug 20, 2018 9:37 am EDT

Was in the bakery Wednesday even and the young lady with glasses seems to be always on her phone the young lady name was Amanda this is an on going issue when I come to the bakery. This store is close to me we live in Atlantis just wanted to bring it to your attention

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Taha Ameen Naurange
, US
Aug 20, 2018 7:04 pm EDT

My SQ8 camera is not working and battery also not work.
Plz change my product or refund my money back. I'm waiting for your reply...
Thank You
Contact me [protected]
Order No# [protected]

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Herminio Nieves
, US
Aug 20, 2018 7:05 am EDT

5?16/2018 today as i was about to get some donuts at this store located at boggy creek in Kissimmee Florida i encounter a box of donuts seal with a fly alive trapped in the inside, this store is one of my favorites withe great employees and great in general however this incident makes me uncomfortable into buying products at this location.

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Haofy
, US
Aug 20, 2018 12:13 pm EDT

Hi im a employer that never received my change of pay what an who is the president of this company I need to report this company to labor board

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Hal pierce
, US
Apr 01, 2018 7:45 pm EDT

Was in the bakery Wednesday even and the young lady with glasses seems to be always on her phone the young lady name was Amanda this is an on going issue when I come to the bakery. This store is close to me we live in Atlantis just wanted to bring it to your attention

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2sweet4words
Tampa, US
Nov 27, 2012 8:45 am EST

I don't shop at Publix anymore. The cashiers are snotty and condescending. Every Publix I ever went to, the cashiers throw my food in obvious contempt for what I'm buying because I buy veggie burgers and soy milk. I don't eat meat or dairy. They always throw my food in obvious negative judgment of what I am buying. They look directly at it, examine it and toss it with a sneer. I hate them. They are rude and ignorant. It has happened repeatedly. Once I watched the cashier deliberately ring a pack of tofurkey dogs twice, pretend she didn't know it. Finish the order and then she made me go to the customer service counter to get a refund. I saw her do it on purpose. She was obvious about it but I failed to say anything. I hate their stores. I hate their people. I hate their holier than thou attitudes! They all have a superiority complex at Publix. It is the most egotistical place I've ever seen.
Typical wal-mart rudeness is more polite than Publix. At wal-mart the people are rude because they are just lazy. At Publix, they are rude because they enjoy their false sense of moral superiority.

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S. Agnew
West Palm Beach, US
Oct 26, 2011 8:18 pm EDT

It is very inconvenient that our local Publix's (828 Southern Blvd., WPB, FL) pharmacy does not open until 9 am. What about the people that have to be to work at 8:30 or 9:00 am, and need to drop off their prescriptions so they can pick them up after work? Companies that have business ours not convenient to their customers need to think again!

GETOUTFAST
GETOUTFAST
Tampa, US
Sep 25, 2011 2:13 am EDT
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golden boy

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kDyal
Saint Augustine, US
Sep 17, 2011 4:52 am EDT
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Well, many other managers did get caught up in the sex ring, some lied, some did do the things I see up there in the comments. Some didn't. My dad did not, and he said not getting sucked into the BS of people who stray from what they're supposed to be doing was the key. He started as a bag boy at 15, and is only now in his 50s well off. (And no, he did not pay for my college, car, insurance, cell phone, NOTHING!) He did, however, tell me that most people ### about work instead of sucking it up, staying focused on what they're there to do, and JUST DOING THEIR JOB. For instance, going home and resting or playing instead of spending their off hours complaining online. If you don't like it, leave. Or try another supermarket. My uncle worked at Winn Dixie for years, said it was pitiful in contrast. Also, the person up there "getoutfast", your grammar is really, really bad. This isn't a college thesis forum or anything, but if that is how you form sentences I might suggest looking inward for improvement instead of using this forum to complain to people you know aren't going to fix the problem. Do your job well, don't get sucked into the personal bs goings-on of the place, and you might be surprised how things start looking in a few months. It should always be a means to an end, no one is forcing you to keep doing the same thing. Keep looking to the next possible step, work toward it, and you'll get it.

GETOUTFAST
GETOUTFAST
Tampa, US
Sep 10, 2011 3:39 am EDT
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You guys gotta get this through your head, , back when George was alive yeah was great place to work.. But now, lies that come outta managers mouth are UNREAL my friends... A dumass can see it from miles away.. Family memebers get moved up quick, females get moved up quicker { cause of that lawsuit}, , you f*** your manager you get moved up quick.. Sample, hard work dont MEAN ### with publix.. Customer Service and getting to know your customers not going to get you promoted... I speak from my ten years in that place, totally a waste of years... Worked in many stores all over, theyre all the same.. From Whos f***ing who in the zoo, to young teens getting promoted.. Walked in office one early morning to find, , , asst. bakery manager f***ing the asst. deli manager.. Fuicking sick NO leadership in them places at all, , ...Someone is always related to some manager.. Back stabbing is really bad.. Just to look good managers would talk behind your back, , take pictures cause a dept clerk messed something.. yeah SO TRUE... Sad you workers are told to sell, , sell, , sell, , when you guys make zero money.. Some young punk whos dad is a BIG shot a publix telling you, , ' YOUR NOT SELLING SO NO RAISE.''.. YOU PEOPLE NEED TO WAKE UP.. All them D.M.'s making huge bucks and putting there family members in as managers.. Alot of hard workers have familys, , put in 10 20 years with publix have to work late hours why? they dont care two ### about you guys.. Meantime your manager works one nite a week, , whos dad or mom is a BIG shot with publix and looks down to you... no leadership skills, then ends up f***ing a working and dont get fired over it hell no... I been done with that place.. just feel for my friends that i know still working there getting dicked around.. not right for a company to act all nice but f***ing piss on non family member workers... good luck

GETOUTFAST
GETOUTFAST
Tampa, US
Sep 07, 2011 9:54 pm EDT
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G.O.F well whata you welling to do about it? millions of x and current workers feel the same way... i finally got outta that place, lie-ers and cheats in them places.. D.M or even H.R. dont care about you, money, bonus, labor cuts, boars head, and sell sell sell thats all they care about.. Family members of managment hire there sons in full time promoted after 6 months we have all seen this, ... friends in high places...

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Holly Slezak
Sarasota, US
Aug 03, 2011 3:46 pm EDT
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After what I seen, heard, and lived through at Publix, I beleive everything I hear. Publix IS that bad! When they move TWO experienced Fulltime Frozen food clerks onto other stores and replace them with ONE parttime, NEW guy...and expect the same work to be done in the same amount of time...I saw it, I heard how "the new guy is so slow!" Yet I watched him bust butt to do two FTers work, without training.

I also was fired because I would not cover up the sexual harassment that was going on.

I watched men get into trouble and suspended as a girl would "come onto them" and then accuse THEM of sexual harassment.

My boss was demoted because of entrapment.

My store manager was punished for three years due to a false accusation.

I hate Publix.

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moosestang
Jacksonville, US
Aug 02, 2011 2:15 am EDT

Sorry, it was ### store that posted the comment.

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moosestang
Jacksonville, US
Aug 02, 2011 2:13 am EDT

@KDyal
You get 4, 600 case trucks a week and you are the only one who works dairy? I don't believe that for a second. Publix is not a perfect place to work, but it's not that bad.

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Trying to bag stuff here
Madison, US
Apr 20, 2011 5:31 am EDT

@kDyal
You dad might have been one of the lucky few to work at a good store. 35 years ago Publix was probably awesome to work at. Now, unless you in a higher up position, working at Publix sucks. I'll admit I'm not the world's best bagger but I try dadgumit. I got hired on with 5 other people and they all get less then 18 hours a week, as for me I got 28 this week because they went and scheduled me for times I told them I can't work. I have been missing college classes because they schedule me because there aren't enough baggers (Which is bull honk because the other 5 I was hired with have been practically begging for hours). Management is always shooting me dirty looks cause I make small mistakes (I.E. Not setting the 2 liters in a standing position, not being able to dig out a customer's item from their three carts of groceries so we can check a 10 cent off coupon, accidentally answering a casual conversation style question meant for the cashier, ect). You say we should talk to management and they'll fix the problem. A good buddy of mine Al told the higher ups that management wasn't helping us all that much, what happened to him? Went from 30 hours a week to 10 if not less. We're all to scared to say anything cause they'll cut out hours. You talk like you know what it's like. You don't, your dad did. You my good ma'am/sir work at Disney, your customer service isn't suppose to be all that great in the first place. We have to plaster on a fake smile for nine hours a day with only 1 hour long break and occasionally both 10 minute breaks (Sometimes we only get one or none). Plus at least your able to get into Disney for free if you work there for even a day. What do we get? A small pay, no tips, and occasionally a thank you from one of the people who work at customer service. Our stockers hate working, our cashiers hate working, heck even our bakery people are unhappy and they make delicious pastries for a living! Now they are just hatred glazed confectioneries mad from the sadness of Publix workers. You say we're all being lazy? I think not. Come work in our shoes for a week and see how well you do. Until then get back in your rich daddy's house and be quiet while us workers who have children to feed, college bills to pay, and hospital debt to destroy work our butts of in the dungeon called Publix.

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Lautcelletni
Reston, US
Mar 12, 2011 4:35 pm EST

I went to buy food from Publix the other day. I was in the dairy section and two oversized women began fighting over a carton of eggs. They ended up on the floor rolling, knocked beer off the shelf, and chased each other as fast as possible up isles. When the manager got involved the women jumped on his back and all three ended up in the dessert section, on the floor, with cake all over their faces. People who were watching began taking food off the shelves and running for the door. The security guard started shooting warning shots and everyone just rampaged through the store. I don't think I'll stop shopping there though.

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kDyal
Saint Augustine, US
Jan 07, 2011 9:38 am EST
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My Dad worked for Publix (still does, semi-retired from management) for over 35 years, even won the highest honer, the George Jenkins Award. He started at age 15 as a bag boy, and still occasionally goes in at age 51. I went to work with him a few times for fun as a kid, still occasionally drop by and say hi to him when I'm in Orlando. He never had a problem with the company, actually boasted the great employee stock options (which have literally given me a better life), and told me all kinds of stories since I was a kid to even now (I'm 29). He told me about a lot of employees who just didn't want to work a whole lot, and employees who got wrapped up in affairs with other employees instead of just doing their jobs, and they eventually had to bring mitigation in because it was difficult just to fire one person because--as an above post mentions--a "[censored]" is going around acting crazy...think about it from managements point of view. Very hard to distinguish he said she said, but usually if the complaint was real and legitimate, it would eventually come to light and the problem would get fixed in the end every time. He said there were managers that were Nazis, and some that were too soft, and in the end, he was usually dead on. So take everything you see here with a grain of salt.
If you want to work hard and do the job right, you WILL be taken care better than most companies, and the company is VERY stable and still growing even in this economy. If you just want to go in and put your 40 hours in as easy as possible, go to WD, Albertson's, Food Lion, or Wal Mart, where you can be mediocre and be paid as such. MY dad started at minimum wage 35 years ago as a bag boy, and now lives in a 1.4 million dollar house in Windermere (Yes, near Tiger Wood's house), drives a new Acura TL, and literally just got back from a month long Cruise to the "Fiordes". Oh yeah, he just got my Fiancee and I a Cruise for our Honeymoon on the New Disney Dream cruise ship that just arrived. He didn't know anyone in the company, never "screwed his boss". He just did his job, showed up on time, took advantage of the company stock options, and there you have it folks.
For those of you who originally came on here to lodge a legitimate complaint: instead write a letter to corporate, or even bring it in to the store manager of your Publix, and I'll bet you a box of Publix fried chicken it'll get fixed. I've seen a small handfull of sub-par stores, most of which are slated for a staff or physical overhaul in the near future. They aren't all perfect, but a good trip to NYC or Los Angeles (Ralph's, anyone?) and you'll see how good we have it here.
I also have worked over 5 years at Disney and have to say I've had better customer service at Publix in many cases, no kidding (but Disney is great, don't get me wrong).
In short, I've shopped at Publix my whole life, so yes, I've had a few bad experiences, and no, I don't call my dad (althoug I did one time, lol). I've had a few bad spats with even my best friend, but overall it's great and worth it, and if you have a problem attempt to resolve it with the store manager, and if that doesn't work, write corporate. Try that, and you probably won't need to come here=0)

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577527
, US
Oct 16, 2010 8:25 pm EDT

I agree with what I have read here. I also am a dairy clerk and we get a truck 4 days a week in the 600s with milk and eggs. In the past I have shined as a very fast worker and i feel it is because of this they feel it is fine to cut help and ask me to stay sometimes 5 hours after my shift should be over. I am overstressed and over worked, and the more i strive to look good in managements eye's all i get is disrespect as they walk by asking why im not done yet in a joking and condecending manor.. This company is circling the drain, and i have noticed it over the 5 years i have been with the company.

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HOT BOY
, US
Aug 27, 2010 1:17 pm EDT

I WORKED FOR PUBLIX FOR 3 YEARS AND WAS DISCHARGED FOR HARASSAMENT AS THEY SAY.I DONT GET DOWN LIKE THAT SO PUBLIX IS A HORRIBLE PLACE TO WORK FOR AND THEY SAY IT IS EMPLOYEE OWNED CANT TELL THEN NO ONE THAT WORKED FOR PUBLIX WILL BE UNEMPLOYED OR MAKING MUCH MORE MONEY DAMM SHAME...

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Nancy Mackey
Dunwoody, US
Mar 09, 2010 2:50 pm EST

Perscription Delay: My perscription needed to be called into my physician. Somehow my refills were out of order. " Randal", the Head of pharmacy, told me to my face, that he would NOT call my Dr., because they did not return phone calls. I informed him I would call myself(02/28/10), and picked up 3 other necessary medications. I decided instead to wait for my next appointment with my physician on (03/08/10). The result was no medication for an 8 day period, because the dosage was to be changed. I discussed this with my physician, and upon checking the chart, a clerk in the pharmacy HAD called in the perscription unknown to me. My medications are serious, and very necessary. I told "Randy" abut this and that I was upset. He additionally waited on a client ahead of me, and when she said I was" next", he dismissed me, and latter accused me of bargging ahead of her! ! I was waiting behind an older man,
who had already been helped, and was in line before she ever showed up. I waited to discuss his behavior with him, and as usual he was offensive, RUDE, and in denial.
I have no problems with anyone else in the pharmacy but this" Manager". His behavior is unacceptable to me. He owes me an apology, and do his job without personality problems. This has caused me great distress, and changing stores is inconvenient for me.
Nancy Mackey